10+ Best CRM Software for Contact Management (Free & Paid)

If you're looking for a CRM system to manage the contact process and help you make the most of your marketing efforts, you've probably come across a lot of software systems. With so many different options available, it can be hard to choose one. A contact management system helps you manage all of your contacts in one place. It can help you keep track of whom you're talking to and when so that you can stay in touch with those stakeholders. You might want to use the information about your leads and customers to talk about pricing or create a sales plan. It's very important to have a good Contact Management CRM tool that can help you communicate with your customers, so you can show them the value of your products and services. In addition to being able to communicate with your customers, you should also work on improving the quality of your leads and contacts through a Contact Management CRM system. Here you can find the list of top contact management CRM tools.

CRM Software for Contact Management

Our Score98/100
  • Pipedrive
  • United Kingdom
  • $14.90/month/user
  • Yes

Visit Website

Our Score98/100
  • Salesforce
  • United States
  • Not provided by vendor
  • Yes

Visit Website

Our Score98/100
  • Zoho
  • United States
  • Not provided by vendor
  • Yes

Visit Website

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of CRM Software for Contact Management | Best CRM for Contact Management Review

#1

Salesforce Sales Cloud

#1

Salesforce Sales Cloud

Reduce costs and increase productivity to deliver success now.

Salesforce Sales Cloud is one of the best CRM tools, and it helps companies of all sizes sort through and manage their customer information. Salesforce is a leading provider of enterprise cloud computing solutions, meaning they provide software as a service to small- and medium-sized businesses. It's an enterprise solution because the company offers its services through large, expensive servers that can be accessed remotely. This makes it possible for companies to use CRM tools without having to purchase pricey computer equipment or hire in-house IT staff. In other words, you shouldn't have to worry about going bankrupt when you're starting out with your business — Salesforce will make sure you don't get lost in the shuffle!
  • Salesforce
  • United States
  • 1000+
  • 2003
  • Not provided by vendor
  • No

Visit Website

4.4 / 5

Our Score98/100

Salesforce Sales Cloud Review

"Sales Cloud is our single source of truth. By having our sales tools on a single platform we're able to align our KPIs to better manage our sales processes and measure ROI across verticals." - Dain Rasmussen

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#2

HubSpot CRM

#2

HubSpot CRM

Free CRM Software With Something for Everyone

HubSpot CRM is one of the most successful CRMs offered by the company. It is designed to help companies who are new to digital marketing understand their customers and create long-term, mutually beneficial relationships with them. The software operates in two stages: Sales Cloud, which is a tool that helps businesses manage their sales process, and Marketing Cloud which provides a platform for managing customer data and helps companies grow. If you're looking for an excellent CRM system that will save you a lot of time in the long run but don't have enough budget for it, HubSpot's software could be exactly what you're looking for.
  • HubSpot
  • United States
  • 1000+
  • 2012
  • Not provided by vendor
  • Yes

Visit Website

4.5 / 5

Our Score98/100

HubSpot CRM Review

"One of the most dangerous things a software company can do is remain static, HubSpot does a great job of listening to its customers and keeping up with the shifting world of technology. It’s a trustworthy platform that will keep pace with whatever the future brings." - Haley Irwin

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#3

Zoho CRM

#3

Zoho CRM

Build excellent customer relationships with Zoho CRM

Zoho CRM is an all-in-one CRM software solution. It is a Business Intelligence software that helps you track prospects, client leads, and sales. With Zoho CRM, your company can enjoy better results from every deal thanks to all-in-one features which include sourcing and marketing automation tools. Zoho CRM allows you to manage customer relationships better with the help of relevant and automated reminders, inbound marketing (lead nurturing), outbound calling management, social media management and so much more.
  • Zoho
  • United States
  • 1000+
  • 1996
  • Not provided by vendor
  • Yes

Visit Website

4.3 / 5

Our Score98/100

Zoho CRM Review

"With Zoho CRM, we experienced a 65% increase in our sales pipeline. We also managed to reduce our lead to real prospect time by 60%, which is huge. I would definitely recommend Zoho CRM to companies that are experiencing complexity with sales and marketing and witnessing rapid growth." - K.C Watson

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#4

Pipedrive CRM

#4

Pipedrive CRM

The CRM platform to grow your business

Pipedrive CRM is another CRM Software for businesses to track and manage their sales pipelines and prospects with a slick interface that is pleasing to the eye. This free CRM software has been around since 2012 and is one of the most popular CRM Systems out there, in terms of usage as well as customer reviews. The product offers various plug-ins, such as Google Analytics Integration, Zapier Integration, iOS app support, pre-built reports, etc., to help businesses streamline their workflow process. It Manages all sales-related tasks from a unified platform, Drives more sales, Nurtures leads, Automate administrative sales tasks, Improves team collaboration, and Obtains actionable insights.
  • Pipedrive
  • United Kingdom
  • 500 - 1000
  • 2010
  • $14.90/month/user
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Pipedrive CRM Review

"Using Pipedrive’s CRM is one of the best decisions we’ve ever made. We’ve seen our annual revenue explode, and the outlook just keeps getting sunnier."- Mitchell Workman

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#5

Zendesk Sell

#5

Zendesk Sell

Sales CRM Software & All-in-One Sales Platform

Zendesk Sell is a CRM Tool for Sales and Marketing Teams. It is focused on providing the best service possible for our customers, whether you work at a business-to-business company or a software company. Zendesk Sell has to offer businesses looking to manage their customer relationships more effectively. With Zendesk Sell, you can use Hello, Bar to easily customize your message. Hello, Bar is a bar that automatically pops up in the corner of a customer's browser window. Hello, Bar is used for marketing and sales purposes. The hello bar itself is customizable so that businesses can create the look and feel that they want.
  • Zendesk
  • United States
  • 1000+
  • 2007
  • $49.00 /month
  • Yes

Visit Website

4.4 / 5

Our Score98/100

Zendesk Sell Review

"We are using Zendesk Sell and Support to give our sales and support teams everything they need in one platform. They are able to effectively and efficiently collaborate and improve the customer experience." - Bonni Poch

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#6

Freshsales CRM

#6

Freshsales CRM

Accelerate your revenue with context-driven sales

Freshsales CRM is an amazing CRM software for small businesses looking for an easy-to-use, customizable, and affordable solution. It's packed with features that provide transparency in the sales pipeline and offer a better customer experience. With Freshsales CRM, your leads can be assigned to individual employees who have access to their own records and contact data. This helps you keep your team organized while also saving time on reporting.
  • Freshworks
  • United States
  • 1000+
  • 2011
  • Not provided by vendor
  • Yes

Visit Website

4.6 / 5

Our Score98/100

Freshsales CRM Review

"As soon as we were given a demo of Freshsales, we knew it would resolve some of our most pressing sales challenges, to begin with. In fact, after a short set-up period and minimal training, we were able to hit the ground running from Day 1. And it hasn't disappointed till today."Jean-Philippe Thiery

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#7

ActiveCampaign

#7

ActiveCampaign

Best Sales CRM with Automation

ActiveCampaign is an all-in-one CRM software for small businesses that has email marketing and automation tools. It integrates directly with top email marketing providers like Mailchimp, Aweber, Constant Contact, HubSpot, and Campaign Monitor. With ActiveCampaign's powerful automation features, you can save time by sending triggered emails to customers who abandon their shopping carts, scheduling automated drip campaigns, or using Smart Templates to become a power user with just a few clicks. ActiveCampaign also offers an optional mobile app that you can use to access your database on the go while you're out in the field.
  • ActiveCampaign
  • United States
  • 1000+
  • 2003
  • $15.00 /month
  • Yes

Visit Website

4.6 / 5

Our Score98/100

ActiveCampaign Review

"We saw a 20% engagement rate growth over six months and we knew we were doing something right. There's no way we could have done that without everything that we use with Active Campaign." - Paul Smith

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#8

monday sales CRM

#8

monday sales CRM

The CRM software that's simple to set up and easy to use

monday sales CRM is an all-in-one CRM software for small businesses. it is for use by sales, marketing, customer service, and other departments that need to manage the overall operation of a company. It has many features like lead generation amp; appointment scheduling, automated email responses, and marketing automation that can help your business grow. Monday sales CRM allows you to schedule appointments and correspond with customers easily through email or web-based response forms. Sales teams also benefit from automated responses which can be created by sending an SMS message or through an interactive voice response system installed in your office phone system.
  • monday.com
  • Israel
  • 1000+
  • 2014
  • $10 /seat /month
  • Yes

Visit Website

4.6 / 5

Our Score98/100

monday sales CRM Review

“monday.com CRM has opened countless doors of opportunities that we never had before. We were able to customize the CRM on top of monday.com Work OS to fit the needs of our day-to-day activities.” - Kyle Dorman

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#9

Bitrix24 CRM

#9

Bitrix24 CRM

A perfect CRM for those who want to make a fortune without spending a fortune.

Bitrix24 CRM is the best CRM software system on the market. It’s completely free to start a CRM and use, with no limits on the number of users or the amount of storage size for your server. The features that Bitrix24 has put into these systems are just amazing. You can manage products, sales, customers, and even employees with a simple interface that's easy to use. It has built-in workflows for things like marketing campaigns or customer support and gives you the ability to connect all of your social media platforms. You can even create a newsletter to send out to your list and track how many people sign up for it and how many people download it.
  • Bitrix
  • United States
  • 50 - 200
  • 1998
  • $61.00 /month
  • Yes

Visit Website

4.1 / 5

Our Score98/100

Bitrix24 CRM Review

"Bitrix24 CRM is an excellent tool for improving interaction with your customers, as it includes instruments for creating reports and analyzing sales and marketing campaigns, so that you can gain a clear insight into your company’s results and know whether or not your efforts are paying off." - Üwen Ergün

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#10

Keap CRM

#10

Keap CRM

An all-in-one system for small businesses that think big

Keap CRM is a CRM platform developed by Tata Communications. It is available as a hosted CRM or as an on-premise solution. Keap CRM includes tools for customer service, sales, marketing, and product management. Keap CRM integrates with mobile apps, voice interfaces, social media chatbots, and other communication channels in an automated way to deliver intelligent personalised recommendations to customers through real-time interactions with the platform. This service is powered by AI technology that helps businesses build relationships based on their customers' behavior patterns – ultimately delivering more personalized services to them which might be difficult to achieve otherwise.
  • Keap
  • United States
  • 200 - 500
  • 2001
  • $59.00 /month
  • Yes

Visit Website

4.1 / 5

Our Score98/100

Keap CRM Review

"We looked at our business model, we were able to hire our first business coach, and Keap gave us enough breathing room to identify the bottlenecks in our production and sales systems. Ultimately, ALL the success MiSyte.com has enjoyed comes back to my decision to purchase Keap in 2014." - Jamie Gilleland

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#11

Streak CRM

#11

Streak CRM

Manage any workflow from your inbox

Streak CRM is a CRM System that you can use on the go, it is easy to set up and manage in a single view. Streak CRM helps you to manage your contacts, prospects, accounts, and companies for small businesses and CRM Businesses. The Streak CRM software was built from the ground up with a mobile-first experience that doesn't compromise functionality. The intuitive and responsive dashboard lets users sync their notes to Google Drive so they are accessible across platforms. The mobile app allows users to manage customer relationships from anywhere at any time with the ability to track conversations from any email inbox or exchange account like Gmail or Outlook directly within Streak.
  • Streak
  • United States
  • 11 - 50
  • 2011
  • Not provided by vendor
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Streak CRM Review

"Extremely easy to use and powerful. Having the CRM as part of Gmail saves a ton of time. Only problem I have is that within my 2 months of using Streak there were already 2 downtimes." - Lior Zichron

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#12

Nimble CRM

#12

Nimble CRM

The CRM for more than just salespeople

Nimble CRM is a great CRM Software for businesses that are new or looking to migrate from another product. It is geared toward small businesses that have a small number of contacts and customers in the market. It is also a very affordable CRM Software with all features available at the basic level, like support via chatbots, and allows companies to manage their CRM using just a browser. Additionally, Nimble CRM is a great tool for experienced users who are looking for software that is easy to utilize, has a minimal learning curve, and offers a number of customization options. It is highly portable so it can be installed on any operating system and its interface can be customized to match any business' graphical tastes.
  • Nimble
  • United States
  • 11 - 50
  • 2009
  • $25.00 /month
  • Yes

Visit Website

4.4 / 5

Our Score98/100

Nimble CRM Review

"Traditional CRM solutions have gaps that reduce their value in the modern workplace. Nimble addresses these gaps by integrating with social media and web search to automatically enrich records in the system with context and eliminates the time spent by sales agents searching for background information on prospects." - Daniel Elman

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#13

BIGcontacts

#13

BIGcontacts

Simple CRM, Email & Contact Management Software

BIGcontacts is one of the best CRM software systems out there. You can create and manage your contacts, import data from other sources, track sales leads, follow up with customers and get extensive details on every interaction they've had. BIGcontacts CRM software helps you grow your business by simplifying and automating tasks that used to be lengthy and tedious. BIGcontacts is a relationship management software designed to help you better manage leads, contacts, and sales. It integrates with QuickBooks, SMS, and other popular accounting systems, making it easy to adapt to your accounting needs.
  • BigContacts
  • United States
  • 11 - 50
  • 2006
  • $10.00 /month
  • Yes

Visit Website

4.3 / 5

Our Score98/100

BIGcontacts Review

"BigContacts is simple to use and has all the important functionality we need without a lot of unnecessary functions that make other applications more complicated and expensive." - John G.

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#14

Nutshell

#14

Nutshell

All-in-one CRM that helps B2B teams close more deals.

Nutshell is another CRM software & tools company with a twist: unlike the folks who provide software for sales, marketing, and other teams, Nutshell focuses exclusively on CRM for customer support agents. That means these free and paid tools - including live chat software that lets agents connect quickly and easily with customers - are designed to help support teams provide their best possible service while minimizing tech-related stressors. Nutshell provides a variety of support-related software, including high-quality customer service chat software that lets agents connect with customers in real-time using a feature-rich interface.
  • Nutshell
  • United States
  • 11 - 50
  • 2009
  • $27.00 /month
  • Yes

Visit Website

4.2 / 5

Our Score98/100

Nutshell Review

"I looked through a list of 10 or 15 different CRMs and Nutshell seemed like the most natural fit! The interface was beautiful, it looked really intuitive, and it just seemed like it wouldn’t be a nightmare to use. A day or two into the trial I was already using it as an integral part of our business." - James Miille

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#15

Bigin by Zoho CRM

#15

Bigin by Zoho CRM

The easiest CRM to manage your customers

Bigin by Zoho CRM is a CRM Tool. It helps business organize their work. And, it comes with a 1 click email marketing tool. It saves your time and energy, Bigin lets you capture leads from website visitors from your inbox and send responsive emails to them. CRM software is where the most essential data is stored. The software has a few integrations like Zapier and Salesforce with deep integration into the Zoho CRM platform that enables you to use the software efficiently within the system of all three products in one go.
  • Zoho
  • United States
  • 50 - 200
  • 1996
  • Not provided by vendor
  • Yes

Visit Website

4.6 / 5

Our Score98/100

Bigin by Zoho CRM Review

"With Bigin I put the process in place just once, saving me 5 minutes per lead. Earlier I had to write the contact and company, and look up the company website. Now, I'm really happy about the automation. It's a huge time saver."Lennard Timm

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#16

Really Simple Systems

#16

Really Simple Systems

The Powerful Small Business CRM System

Really Simple Systems is the best CRM software for generating leads quickly and increasing your ROI. Really Simple Systems has been designed by entrepreneurs, developers, and marketers who really understand how to get results in CRM. It's much more than just CRM software because it doesn't stop at taking your leads from one system to another system. Yes, you have the ability to import them into Really Simple Systems but you can also add real-time lead data from multiple sources including third-party apps like Woocommerce and Mailchimp.
  • Really Simple Systems
  • United Kingdom
  • 11 - 50
  • 2006
  • Not provided by vendor
  • Yes

Visit Website

4.4 / 5

Our Score98/100

Really Simple Systems Review

"I love your quick, superior and responsive customer support and response. I have been and still am impressed with the amazing customer service you give across the board. It has been consistent from the start." - Leslie Roan

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#17

Copper CRM

#17

Copper CRM

Choose CRM software your team will actually use - and love

Copper CRM is an all-in-one CRM software for small businesses. It helps your business grow by capturing lead information and turning them into sales. Copper CRM integrates with QuickBooks, Xero, Freshbooks, and Salesforce, so you can easily use it to manage everything a burgeoning company needs, including invoicing and accounting. Plus all data is encrypted on the device of your choice (PC or Mac), which means it is always safe from prying eyes if you want to work at a coffee shop with public Wi-Fi for example.
  • Copper
  • United States
  • 50 - 200
  • 2013
  • $29.00 /month
  • Yes

Visit Website

4.4 / 5

Our Score98/100

Copper CRM Review

“I love that Copper is simple, easy to use, and intuitive. Our business is all about relationships and it helps us build better relationships with our clients.” - Crescent Diamond

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#18

Less Annoying CRM

#18

Less Annoying CRM

An easier way to manage your contacts

Less Annoying CRM is the best CRM software system that is available. It is known for ways to make your software allow you to work better and reduce the hassle of managing all of the information that a salesperson needs. Less Annoying CRM is easy to use, which makes it ideal for people new to CRM software systems and those who want something that they can learn quickly. A lot of people use this program because they know it will really help them organize their tasks in a way that will make their lives easier when it comes time to do sales calls.
  • Less Annoying CRM
  • United States
  • 11 - 50
  • 2009
  • $15.00 /month /user
  • Yes

Visit Website

4.8 / 5

Our Score98/100

Less Annoying CRM Review

"As a travel agent, I love that it is fully customizable to my needs. I also like that I can BCC all of my emails to keep a record of them in one place. It's super easy to filter down to certain aspects of a client's travel such as dates or where they are staying." - Monica B

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#19

Nextiva CRM

#19

Nextiva CRM

Measure, analyze, & customize the customer journey in real-time

Nextiva CRM is one of the best CRM software, and it helps your company succeed in today's competitive market. The software allows you to organize, manage, and track all of your customer support operations in one place. This software gives you the tools to effectively manage every aspect of your business so that you can provide the best possible customer service experience. Nextiva CRM is an easy-to-use tool for managing customers who call, email, chat, or even text all within one platform. You can set up reminders or notes for follow-up with customers across various channels providing a seamless experience from beginning to end. The system also tracks things like open tickets and projects that are important for business success.
  • Nextiva
  • United States
  • 1000+
  • 2008
  • $6.99 /month
  • Yes

Visit Website

4.1 / 5

Our Score96/100

Nextiva CRM Review

"Nextiva gives us the power to automate our customer communication, follow up with leads, refinance customer loans, and secure new business." - Goldberg HedgeFunds

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#20

Insightly CRM

#20

Insightly CRM

Modern, scalable CRM your teams will love.

Insightly CRM is the greatest CRM software platform in the market and has the power to dominate your industry. It is a versatile software with a variety of options that includes email marketing, social media marketing, web analytics, search engine optimization, events management, and lead generation. The CRM platform integrates all these elements into one powerful tool that aims to solve the operational headaches in daily operations for your company or business for greater efficiency. Its user-friendly interface makes it easy even for non-technical people to use the application without any problems whatsoever just as an admin or manager can do it quickly.
  • Insightly
  • United States
  • 50 - 200
  • 2010
  • $29.00 /month
  • Yes

Visit Website

3.9 / 5

Our Score98/100

Insightly CRM Review

"Bridging the gap between sales and marketing has always been important to us, and Insightly makes it easy to facilitate open communication between departments. We are excited to continue to capitalize on the tools that we’ve never had before. The opportunities within Insightly are endless." - Chris Reider

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#21

Apptivo CRM

#21

Apptivo CRM

A comprehensive CRM platform built with dedication to grow your business.

Apptivo CRM is one of the best CRM Software for businesses to manage their sales, marketing, and customer relationships. If you're hunting for robust CRM software that's free from the clutter and bloat of your typical enterprise resource planning solution, Apptivo CRM is worth a closer look. It’s one of the more popular alternatives to large enterprise solutions like Salesforce with lots of features and functionality that are designed for small to mid-sized businesses. It can be accessed from any device connected to the internet. It can seamlessly integrate with a business's other business systems or applications like accounting, e-commerce, and marketing platforms. This helps it in creating a 360-degree view of the customer.
  • Apptivo
  • United States
  • 200 - 500
  • 2018
  • $10.00 /month
  • Yes

Visit Website

4.4 / 5

Our Score98/100

Apptivo CRM Review

"Outstanding! This is the fourth CRM implementation that I have administered in my career and it was by far the simplest and smoothest process with the greatest customization and functionality!" - Don Lindsey

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#22

Contact Boss CRM

#22

Contact Boss CRM

Best Cloud-Based CRM Software for Startups

Contact Boss CRM is a Customer Relationship Management (CRM) software that helps you organize your contacts, find new opportunities, and save time. It helps you automate your sales process, understand your customer needs and how to reach them, and create personalized profiles for all your customers. Contact Boss CRM is a great tool to use whether you are working in the field or want to stay abreast of the latest sales methods. It Manages all your contacts from one central location, Automates your sales process with email templates that can be configured for any stage in the sale cycle.
  • Contacts-DB
  • Canada
  • 1 - 10
  • 2017
  • $99.99 /year
  • Yes

Visit Website

4.8 / 5

Our Score96/100

Contact Boss CRM Review

"Contact Boss is an exciting new way to compile, shape and access the information you need to be more effective in your company or organization. It is a great pleasure to commend the Contact boss product. It is a fast and easy way to keep track of so much information that is important to the parish and searching for contacts has never been easier." - Rev. Fr. David Garrett

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#23

Maximizer CRM

#23

Maximizer CRM

A CRM specifically built for the sales leader… finally.

Maximizer CRM enables you to maximize the efficiency of your contact centre. Using automated customer journey mapping, Maximizer CRM assists in designing the most efficient customer service processes and workflows. Designed for customer-facing contact centers, Maximizer CRM helps businesses maximize the experience of their customers by improving the speed and quality of their interactions. Using automated customer journey mapping, businesses can plan out customer journeys and optimize every single step to improve service levels and boost profits.
  • Maximizer Software
  • Canada
  • 50 - 200
  • 1988
  • $29.00 /month
  • Yes

Visit Website

4 / 5

Our Score98/100

Maximizer CRM Review

"Maximizer is the sales and operations backbone of our company that’s enabling us to provide a seamless experience to our clients throughout each of their life stages." - Matt Welykholowa

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#24

Affinity CRM

#24

Affinity CRM

The relationship intelligence CRM for dealmakers

Affinity CRM is a CRM System that is the best way to manage the customer relationship and marketing communication of your company. When it comes to an effective marketing system, Affinity CRM is among the most powerful and cost-effective programs you can use. It enables businesses of all shapes and sizes to grow their customer base, increase top-line revenue, find new customers, and consolidate existing communication platforms with a single email marketing platform that manages its entire workflow for efficiency.
  • Project Affinity
  • United States
  • 200 - 500
  • 2014
  • Not provided by vendor
  • Yes

Visit Website

4.7 / 5

Our Score96/100

Affinity CRM Review

"Affinity has helped us centralize our CRM efforts in the most automated way. By organizing our pipeline, community, to-do’s, and distributing our Alliances to portfolio companies." - Michael Tam

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