Best Retail CRM Software (Free and Paid)
Retail CRM focuses more on frequent purchases in the business world and renders services to all types of customers. CRM helps retailers to win the battle for sales during competitive times. The role of CRM software in the retail industry leads to a better understanding of their customer base and preferences, which helps you to interact with them from their perspective. If you are running a retail business, CRM systems help you to build a large reserve of customer information, including the demographic groups of their purchase preferences. CRM software for small retail businesses supports the sales and performance of the organization at every step of the customer lifecycle through awareness, consideration, purchase conversion, retention, and advocacy, called the customer lifecycle stage beyond loyalty. However, you must be clear with your requirements before checking for the list of the best free and paid CRM software for retail stores.
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Software
Buyer’s
Guide
List of Best Retail CRM Software (Free and Paid)
Salesforce Sales Cloud
Build strong customer relationships and grow revenue with a single source of truth.
Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close deals more efficiently. With Salesforce Sales Cloud, users can easily organize and access customer information, facilitat... Read more about Salesforce Sales Cloud
Available
$25 Per month
United States
Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensuring that opportunities are not missed. Pipedrive's visual sales pipeline provides a clear overview of deals, making it ea... Read more about Pipedrive
14 Days
$12 Per month
United States
HubSpot is a top-rated all-in-one CRM platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best CRM choice for small and scaling businesses alike. This platform offers a comprehensive suite of tools to manage customer relationships effectively, streamline sales processes, and drive reve... Read more about HubSpot CRM
Available
$20 Per month
United States
Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM
15 Days
$14 Per month
India
Square Point of Sale is a comprehensive and user-friendly payment processing and business management software, ideal for small to medium-sized businesses. It simplifies sales transactions by accepting various payment types, including credit cards and mobile payments, directly through smartphones or tablets. The software offers real-time inventory tracking, helping businesses manage stock levels ef... Read more about Square Point of Sale
NA
$29 Per month
United States
Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes p... Read more about Freshsales
Available
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United States
ActiveCampaign for Sales is a customer experience automation platform, enhancing sales processes. It combines email marketing, automation, and CRM tools. Users can automate email follow-ups, ensuring timely engagement with leads. The software allows for segmentation of contacts based on behavior, aiding targeted communication. Sales pipelines are customizable, adapting to different sales stages. A... Read more about ActiveCampaign for Sales
14 Days
$49 Per month
United States
monday sales CRM is a versatile software designed to streamline and enhance sales processes for businesses. Functioning as a Customer Relationship Management (CRM) tool, it empowers teams to manage leads, track deals, and foster customer relationships effectively. monday sales CRM stands out with its intuitive interface, enabling easy navigation and collaboration. Noteworthy features include custo... Read more about monday sales CRM
Available
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Israel
Lightspeed Retail
From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed.
Lightspeed Retail is a comprehensive, cloud-based point-of-sale (POS) and e-commerce solution designed for retail businesses. It's user-friendly, featuring an intuitive interface that simplifies sales, inventory management, and customer relationships. Key features include detailed inventory tracking, which allows retailers to manage stock levels efficiently, and integrated payment processing for s... Read more about Lightspeed Retail
NA
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United States
Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcare, Professional Services, Retail, and Wholesale Distribution. Oracle NetSuite offers a unified platform that businesses,... Read more about NetSuite
Available
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United States
Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24
15 Days
$49 Per month
United States
SugarCRM is a customer relationship management tool designed to streamline business processes. It centralizes customer data, making it easy to access and manage. The platform offers sales automation, enhancing efficiency in tracking leads and opportunities. Marketing tools are integrated, aiding in campaign management and targeting. SugarCRM supports customer service functions, including case mana... Read more about SugarCRM
NA
$26 Per month
United States
SuperOffice CRM
Cloud-based CRM solution designed to help you build strong business relationships with your customers and turn them into revenue.
SuperOffice CRM is a dynamic customer relationship management software tailored to enhance customer experiences and streamline business processes. It excels in organizing customer information, making it easily accessible for better communication and service. The software's strong suit is its integrated sales, marketing, and customer service modules, allowing for a cohesive approach to client manag... Read more about SuperOffice CRM
NA
$69.52 Per month
Norway
vcita is a robust business management platform that simplifies scheduling and client interactions for businesses. Its user-friendly interface allows for easy appointment scheduling, helping businesses save time and enhance customer convenience. The platform offers a personalized client portal, allowing customers to seamlessly book appointments, pay for services, and engage with businesses. With vc... Read more about vcita
Available
$29 Per month
United States
Insightly CRM is a versatile customer relationship management software designed for small to mid-sized businesses, focusing on enhancing customer interactions and streamlining sales processes. It offers a unique blend of project management and CRM capabilities, enabling users to track leads, manage projects, and automate workflows in a single platform. Insightly stands out with its easy integratio... Read more about Insightly CRM
14 Days
$29 Per month
United States
Creatio is a unique software platform that combines CRM, process automation, and low-code development capabilities, catering primarily to medium and large enterprises. Its standout feature is the seamless integration of these three core functionalities, enabling businesses to manage customer relationships, streamline processes, and rapidly develop custom applications. Creatio's CRM module excels i... Read more about Creatio
Available
$25 Per month
United States
Brightpearl is a comprehensive, cloud-based retail management software designed for midsize and growing retail and wholesale businesses. It excels in automating core business processes, including inventory management, order fulfillment, and accounting. Brightpearl integrates seamlessly with multiple sales channels, including online marketplaces and brick-and-mortar stores, ensuring real-time data ... Read more about Brightpearl
30 Days
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United States
Capsule CRM is a top-class and user-friendly software designed to streamline customer relationship management for businesses of all sizes. With its intuitive interface, Capsule CRM helps teams organize contacts, track interactions, and manage sales pipelines efficiently. The platform's contact management feature centralizes customer data, providing a comprehensive view of each relationship. Users ... Read more about Capsule CRM
14 Days
$18 Per month
United Kingdom
Agile CRM
Best, easy, powerful yet affordable Customer Relationship Management (CRM) with sales and marketing automation for small businesses.
Agile CRM is a cloud-based customer relationship management software that integrates sales, marketing, and service functionalities. It offers contact management to organize customer data. Sales tracking tools help monitor deals and stages. With Agile CRM, users can automate marketing tasks like emails and social media campaigns. The software includes a telephony feature for customer calls within t... Read more about Agile CRM
NA
$9.99 Per month
United States
Epos Now is a versatile point-of-sale (POS) software designed for various businesses, especially retail and hospitality. It's cloud-based, enabling access to sales data and management tools from anywhere, which is a big plus for multi-location businesses. The software is user-friendly, with an intuitive interface that makes training staff quick and efficient. It integrates seamlessly with popular ... Read more about Epos Now
NA
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United States
Pipeline CRM
A sales CRM platform that offers easy setup, integrations, customization, and intuitive tools.
Pipeline CRM is a high-quality software developed to help businesses organize and manage their customer relationships effectively. It streamlines tasks, keeping customer interactions organized in one central hub. With Pipeline CRM, teams can easily track leads, monitor sales progress, and enhance collaboration. The software offers intuitive features like contact management, deal tracking, and comm... Read more about Pipeline CRM
14 Days
$25 Per month
United States
Gofrugal RetailEasy is a versatile point-of-sale (POS) software solution tailored for retail businesses of various sizes. It specializes in streamlining sales transactions, inventory management, and customer relationship management. The software supports multiple payment methods, enhancing the checkout experience for customers. RetailEasy's inventory management system efficiently tracks stock leve... Read more about Gofrugal RetailEasy
NA
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India
Kapture CX is software designed to help businesses improve customer satisfaction and loyalty. It offers various tools to collect customer feedback, manage interactions, and streamline support processes. With Kapture CX, companies can easily gather insights from surveys and reviews to understand customer preferences better. The software simplifies tracking customer interactions across different com... Read more about Kapture CX
NA
$39 Per month
India
Salesboom is a comprehensive software solution designed to supercharge your sales and customer relationship management. With its intuitive interface, it simplifies lead tracking, opportunity management, and customer interactions, empowering your sales team to close deals more effectively. What sets Salesboom apart is its robust automation features, enabling you to automate repetitive tasks and wor... Read more about Salesboom
30 Days
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