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Communication APIs for SMS, Voice, Video & Authentication

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Twilio Overview

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of communication features into existing apps, websites, and systems, facilitating direct and efficient interaction with customers. It supports a range of communication channels, including SMS, email, WhatsApp, and more. This flexibility makes Twilio a popular choice for businesses looking to enhance their customer engagement, support, and outreach. Moreover, Twilio's scalable architecture ensures reliability and performance, even as business communication requirements grow.

Twilio screenshot & Video

Contact Details

  • Vendor Name Twilio
  • Founded 2008
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Twilio Features

  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis
  • Contact Management
  • Interaction Tracking
  • Text-to-Win
  • Mobile Keywords
  • SMS Messaging
  • Message Personalization
  • Campaign Management
  • Customer Segmentation
  • Multi-Campaign
  • Automated Responses
  • Reporting/Analytics
  • Communication Management
  • Scheduled Messaging
  • Polls/Voting
  • Mass Texting
  • MMS
  • Contact Database
  • Chat/Messaging
  • Campaign Planning
  • 2-Way Messaging
  • Live Chat
  • Engagement Tracking
  • Mobile Coupons
  • SMS Marketing
  • Alerts/Notifications
  • Compliance Management
  • Reputation Management
  • Multi-Language
  • QR Codes
  • Reminders
  • Open Rate Tracking

Twilio Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Twilio FAQ's

  • No, Twilio does not offer a free version.

  • Yes, Twilio offers a free trial.

  • No, Credit Card details are not required for the Twilio trial.

  • Yes, Twilio offers an API.

  • Twilio offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Twilio offers training with the following options:
    • In-person , Webinar , Documentation

  • Twilio supports the following languages:
    • English

  • Following are the typical users of the Twilio:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Twilio supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Twilio supports the following devices and operating systems:
    • Web-Based , Windows , Linux