Top 10 Online CRM Software In 2018

An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management.

CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.

Customer relationship management software is proving to be highly beneficial for all the organizations that are using it. They help you to know better about all your customers, thereby allowing you to provide a positive experience to your customers.

It helps in enhancing the communication between a business and the customers. Moreover, it is responsible for improving customer service. It also helps in automating the regular day to day tasks.

To know about the best Online CRM Software that is currently ruling the market, consider the list of the top Online CRM Software mentioned below, coined together by SoftwareWorld.

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    List of Best Online CRM Software | Best Customer Relationship Management Software

    1. HubSpot CRM – Everything you need to sell in one integrated suite

    About HubSpot CRM : HubSpot is a celebrated name in the internet marketing world and the company is famous for its inbound marketing and sales software. HubSpot CRM is the free CRM solution for small businesses. The user can effortlessly organize leads and customers through this software. It’s a best online CRM option where business managers or owners can view entire sales funnel with the help of visual dashboard. HubSpot online CRM easily tracks all the customer interactions.

    HubSpot Online CRM Features : Cataloging / Categorization, Email Response Control, Live Chat, Performance Metrics, Search, Self Service Portal

    “We work all more aligned, we do not lose any information on the customer, we can trace the history of the various points of cotnatto that a customer or a prospect has had with the different departments, we simplify the life and work becomes less stressful with this tool.” – Giovanni F.

    HubSpot

    United States

    1001 – 5000

    2006

    Not provided by vendor

    Yes, get a free trial

    4.5

    1095 Reviews

    4.2

    1807 Reviews

    2. Zoho CRM – Multichannel CRM for businesses of all sizes

    About Zoho CRM : Zoho is a leading company trusted by more than 40 million users globally. The company offers a powerful suite of software for businesses. Zoho Customer Relationship Management (CRM) software offers the exclusive ways to close more deals for your business. It’s a multichannel CRM where you can easily interact with your customers through email, live chat, social media and on call. You can also integrate the CRM with third-party software and analyze your performance metrics.

    Zoho Online CRM Features : Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search

    “There is so much flexibility and customization possible, you are mostly limited by your ability to use them all. It has given our sales managers much better tools to manage their leads and accounts, and given management visibility to everything that is happening.” – David K.

    Zoho CRM

    United States

    1001 – 5000

    1996

    $12.00/month/user

    Yes, get a free trial

    4.1

    1307 Reviews

    3.8

    736 Reviews

    3. amoCRM – Lead & Sales Management for SMBs

    About amoCRM : amoCRM is a salient Online CRM software for the business teams. The software offers a user-centric pipeline management feature where the user can easily analyze their performance. It’s a cloud-based CRM system offers different messaging features to boost sales and revenues. The user can also find email response feature to manage their customers through this software. You can even track customer support through amoCRM and take the data-driven decision.

    amoCRM Online CRM Features : Cataloging / Categorization, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

    “Our company trialed several applications for CRM management programme. amoCRM has been our chosen application due to its friendly and relevant user interface and functionality, creating a perfect solution for our sales team.” – P.Farrey

    QSOFT

    United States

    51 – 200

    2009

    $15.00/month/user

    Yes, get a free trial

    4.4

    68 Reviews

    4.4

    11 Reviews

    4. Freshsales – The CRM for high-velocity sales teams

    About Freshsales : Freshsales is a freshworks online CRM software where the user can use AI-based lead scoring. Freshsales offers different types of online CRM features like built-in phone, built-in email, and search feature for the best leads, conversation tracking, and pipeline sales management. The user can find clean UI through this software and it’s really easy to integrate with other software. The user can see all the activities and perform multiple actions in one place.

    Freshsales Online CRM Features : Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Self Service Portal

    “With Freshsales reporting features, we’ve cut down the time taken to generate reports by 60%. Using the sales CRM, we’re able to generate reports anytime and summarize information 10X faster than before. This has immensely improved our productivity.” – Erica Mannherz

    Freshworks

    United States

    501 – 1000

    2011

    $12.00/month/user

    Yes, get a free trial

    4.5

    76 Reviews

    4.7

    427 Reviews

    5. bpm’online CRM – Boost marketing, sales and service performance!

    About bpm’online CRM :  bpm’online CRM is award-winning online CRM software where the user can easily accelerate marketing, sales, and customer support services. The user can find agile business process management through this software. The software also offers collaboration tools, lead management feature, quality management, document flow automation feature, case management, service catalog, knowledge management, and mobile CRM feature to the users. The user can easily analyze the performance through analytics feature.

    bpm’online CRM Features : Cataloging / Categorization, Customer Service Analytics, Email Response Control, Knowledge Management, Performance Metrics

    “We had to make our business grow faster and the best scenario for us was to adopt a customer-centric strategy, get rid of internal silos and enable information sharing across divisions. Bpm’online, thanks to its ease of use, was the right corner stone to put in place such a strategy.” – Stefano Magliole

    bpm’online

    United Kingdom

    501 – 1000

    2002

    $25.00/month/user

    Yes, get a free trial

    5.0

    72 Reviews

    4.7

    65 Reviews

    6. Agile CRM – Sales and marketing CRM for growing businesses

    About Agile CRM : Agile CRM is All-in-one online CRM software where you can find all the customer relationship management features for your business. It’s easy to use cloud-based CRM software and you can access it through any device from anywhere. Agile CRM offers contact management, deal management, telephony features, appointment scheduling, and project management for the sales department. Marketing automation feature, email marketing, mobile marketing, and social suite are helpful features for marketing.

    Agile Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

    “Agile is a pretty comprensive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I’ve found the customer service incredibly responsive.” – Luke Vincent

    Agile CRM

    India

    51 – 200

    2013

    $8.99/month/user

    Yes, get a free trial

    4.5

    246 Reviews

    4.2

    218 Reviews

    7. Copper – (formerly ProsperWorks) The only CRM recommended for Google

    About Copper : Copper is leading online CRM software for those who really love Google. The user can find Copper & G Suite together with this platform. You don’t need to put manual data entry, Copper automates the system. The user can find all the customer interactions, accounts, deals, and much more at one place. It’s recommended online CRM (Customer Relationship Management) software by Google. Copper is a formerly known as a ProsperWorks.

    Copper Online CRM Features : Cataloging / Categorization, Customer Support Tracking, Email Response Control, Performance Metrics, Search, Self Service Portal

    “My company has been using Copper for over a year and we love it. Being able to customize it to meet each business needs is amazing and has made this product fit our business like a glove. We also like that the reports are fast and you can easily manage users permissions. The Copper support team are excellent.” – Peter D.

    Copper Inc.

    United States

    201 – 500

    2013

    $19.00/month/user

    Yes

    4.5

    294 Reviews

    4.6

    331 Reviews

    8. RepairShopr – All-in-one platform for repair shops and more.

    About RepairShopr : RepairShopr is an online CRM software where the user can find ultimate customer relationship management features for the businesses. The user can manage sales, invoicing, ticketing, billing, multiple contacts, email, referral source tracking, customer tracking and much more through the RepairShopr. It also works as a robust inventory system for your business; the POS (point of sale) linked to directly to the inventory. The user can also integrate third-party apps.

    RepairShopr Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Search, Self Service Portal

    “I’ve not found anything that is such a complete all-in-one solution. Inventory management, invoicing, CRM, parts and order tracking, reporting…RepairShopr does all of that. It’s pretty huge!” – Yochai Gal

    RepairShopr

    United States

    02 – 10

    2012

    $49.00/month/user

    Yes

    5

    74 Reviews

    5

    8 Reviews

    9. InStream – Sales, contact management & relationship automation tool

    About InStream : InStream is the best alternative to common CRM. This online CRM Software is a helpful way where the user can collect valuable information about customers. The software also offers the best feature where the user can comfortably communicate with the right people in real time. The user can convert their leads into a strong relationship through this software. Social media customer conversation is also a fruitful feature of the Instream.

    InStream Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Search

    “CRM systems are only as good as their usability for sales people. InStream allows you to manage all your sales communications from their intuitive dashboard, making your sales team even more efficient” – Mick Griffin

    InStream.io

    Poland

    02 – 10

    2015

    $8.00/month/user

    Yes

    5.0

    39 Reviews

    4.2

    40 Reviews

    10. Yonyx – Decision tree driven Interactive guides for customer service

    About Yonyx : Yonyx is useful software for call center management and customer support management. It’s a cloud-based solution for customer service. This software can easily integrate with your CRM software and help your business to improve customer service. It offers a self-service portal feature where the user can comfortably evaluate customer service and performance metrics. You can also find cataloging and search feature through this software.

    Yonyx Online CRM Features : Cataloging / Categorization, Customer Service Analytics, Knowledge Management, Performance Metrics, Search, Self Service Portal

    “Exactly what I was searching for. We have some fairly complex support and troubleshooting issues and I find my Yonyx guides invaluable for finding my way through the maze. Can interactively build complex troubleshooting guides, including screenshots. Can access from the desktop browser or embed in intranet and web pages.” – Peter L.

    Yonyx

    United States

    02 – 10

    2012

    Not provided by vendor

    Yes

    5.0

    77 Reviews

    0.0

    0 Reviews

     

    Get Quick Comparison of Top Online CRM Software

    Online CRM Features HubSpot CRM Zoho CRM amoCRM Freshsales bpm’online CRM Agile CRM Copper RepairShopr InStream Yonyx
    Price Not provided by vendor $12.00/ month/user $15.00/ month/user $12.00/ month/user $25.00/ month/user $8.99/ month/user $19.00/ month/user $49.00/ month/user $8.00/ month/user Not provided by vendor
    Cataloging / Categorization                
    Customer Service Analytics              
    Customer Support Tracking              
    Email Response Control                  
    Knowledge Management              
    Live Chat          
    Performance Metrics                
    Search                
    Self Service Portal