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Vtiger CRM

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Vtiger CRM Evaluation Snapshot

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User Rating5.0 / 5
Starting Price₹2100 / month
Free Trial15 Days
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersIndia
✎
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Product Overview

Vtiger CRM Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Vtiger CRM

Vtiger CRM is an all-in-one customer relationship management software designed to help businesses manage sales, marketing, and customer support activities from a single unified system. The software centralizes customer data, communication history, and deal pipelines so teams can track interactions and maintain a complete view of every customer relationship. With integrated tools for lead management, campaign tracking, and support ticket handling, Vtiger enables teams across departments to collaborate using shared customer insights and streamline their daily workflows.

The system also includes automation, analytics, and AI-powered insights that help businesses prioritize leads, forecast sales performance, and improve customer engagement. Features such as email campaigns, appointment scheduling, and workflow automation allow organizations to reduce repetitive tasks and focus on building stronger customer relationships. By connecting marketing, sales, and support processes into one platform, Vtiger CRM helps companies improve productivity, increase conversion rates, and deliver more consistent customer experiences.

Why Vtiger CRM?

  • Unified CRM connecting sales, marketing, and support teams.
  • Automation tools that simplify lead management and follow-ups.
  • Built-in marketing campaigns and customer communication tools.
  • AI-powered insights that improve decision making.
  • Scalable CRM system supporting growing business operations.
Company Vtiger
Founded 2003
Headquarters India
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 20 languages available
Arabic Bulgarian Chinese Croatian Danish Dutch English French German Hebrew Hungarian Italian Japanese Polish Portuguese Slovak Spanish Swedish Turkish Vietnamese
Industries Served 4 industries available
Computer Software Legal Services Pharmaceuticals Real Estate

Why Choose Vtiger CRM

Problem it Solves

  • Problem it Solves Streamlines Customer Relationship Management Across Sales Marketing And Support.

Target Users

  • Target Users Sales Teams
  • Target Users Business Owners
  • Target Users Marketing Teams
  • Target Users Revenue Operations Managers

Core Use Case

  • Core Use Case Manage Customer Relationships
  • Core Use Case Track Sales Opportunities
  • Core Use Case Automate Marketing Campaigns
  • Core Use Case Handle Customer Support Requests

USP

  • USP All In One CRM Software With Built In Sales Marketing And Support Tools.

Pros

  • Pros Brings sales, marketing, and customer support into one connected, all-in-one CRM
  • Pros Highly customizable, letting almost every field be tailored to specific business needs
  • Pros Free version is generous, offering more than many competing paid plans
  • Pros Easy to set up and learn, even for users with little CRM experience
  • Pros Strong contact management, making it simple to organize and track customers globally

Cons

  • Cons Customer support quality is inconsistent, with some issues taking longer to resolve than expected
  • Cons Interface can feel outdated and less intuitive compared to newer competitors
  • Cons Mobile app has bugs and fewer features than the full desktop version
  • Cons No document preview, so files must be downloaded before viewing
  • Cons Pages can load slowly at times, especially with heavier data or contact lists
Editorial Buyer Guidance

Who Is Vtiger CRM Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Customer Relationship Management Across Sales Marketing And Support.

Target Users

  • Sales Teams
  • Business Owners
  • Marketing Teams
  • Revenue Operations Managers

Core Use Cases

  • Manage Customer Relationships
  • Track Sales Opportunities
  • Automate Marketing Campaigns
  • Handle Customer Support Requests

Unique Selling Point

All In One CRM Software With Built In Sales Marketing And Support Tools.

Strengths and Limitations

Vtiger CRM Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Brings sales, marketing, and customer support into one connected, all-in-one CRM
  • Highly customizable, letting almost every field be tailored to specific business needs
  • Free version is generous, offering more than many competing paid plans
  • Easy to set up and learn, even for users with little CRM experience
  • Strong contact management, making it simple to organize and track customers globally
!

Cons

  • Customer support quality is inconsistent, with some issues taking longer to resolve than expected
  • Interface can feel outdated and less intuitive compared to newer competitors
  • Mobile app has bugs and fewer features than the full desktop version
  • No document preview, so files must be downloaded before viewing
  • Pages can load slowly at times, especially with heavier data or contact lists
Category-Based Capabilities

Vtiger CRM Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Lead Capture Software 31 selected features Open category ↗ ⌄
Online Forms Lead Qualification CRM Visitor Tracking Conversion Tracking Chat/Messaging Data Extraction Lead Generation Auto-Responders Lead Distribution Event Triggered Actions Multi-Campaign Lead Capture Contact Management Email Marketing Prospecting Tools Lead Segmentation Lead Management Reporting/Analytics Pipeline Management Alerts/Notifications Web Forms Engagement Tracking Customer Segmentation Business Card/Badge Scanning Email Management Social Media Integration Lead Notifications Lead Nurturing Campaign Management Customer Database
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄

Vtiger's help desk module centralizes customer support tickets from email, chat, and social media in one place. It offers SLA management, automated ticket routing, and a self-service knowledge base. With built-in CRM context, support agents can view customer history alongside tickets for faster, more personalized resolutions.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Online CRM Software 33 selected features Open category ↗ ⌄
Customizable Templates Sales Trend Analysis Calendar Management Lead Capture Workflow Management Interaction Tracking Opportunity Management Performance Metrics Email Management Pipeline Management Calendar Sync Email Marketing Task Management Forecasting Campaign Management Contact Management Document Storage Social Media Integration Collaboration Tools Sales Reports Web-based Deployment Lead Management Internal Chat Integration Lead Generation Lead Qualification Marketing Automation Quotes/Estimates Referral Tracking Reporting/Analytics Territory Management Deal Management Lead Nurturing Role-Based Permissions
Lead Management Software 28 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management
Predictive Lead Scoring Software 11 selected features Open category ↗ ⌄
AI/Machine Learning Alerts/Notifications Predictive Analytics Lead Distribution Lead Qualification Data Enrichment Demographic/Firmographic Data Customizable Scoring Prioritization Process/Workflow Automation Multiple Scoring Models
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Sales Force Automation Software 17 selected features Open category ↗ ⌄
Email Marketing Campaign Management Pipeline Management Lead Management Lead Capture Referral Tracking Sales Activity Management Performance Metrics Third-Party Integrations Customer Database Territory Management Activity Dashboard Forecasting Contact Management Task Management Opportunity Management Customizable Fields
Sales Tracking Software 17 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter
CRM Software 28 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

Vtiger CRM Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency INR (₹)
Free Trial 15 Days
Free Version Not available
Payment Frequency Annual Subscription, Monthly Payment, Quote Based
Pricing Page ↗
One Professional
₹2100 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Vtiger CRM Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Vtiger CRM Review ↗
5.0
Based on 1 approved review
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Anonymous reviewer
Anonymous Reviewer developer

Great!

My overall experience with Vtiger CRM has been positive. It works as a strong all-in-one platform that helps us manage sales, marketing, and customer support more smoothly. The system is user-friendly and affordable, making it a good option for growing businesses. However, it does have some limitations when it comes to integrations, and we’ve noticed a few performance issues at times.

Reviewed on March, 2025
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Frequently Asked Questions

Vtiger CRM FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Vtiger CRM is an all-in-one customer relationship management software designed to help businesses manage sales, marketing, and customer support activities from a single unified system. The software centralizes customer data, communication history, and deal pipelines so teams can track interactions and maintain a complete view of every customer relationship. With integrated tools for lead management, campaign tracking, and support ticket handling, Vtiger enables teams across departments to collaborate using shared customer insights and streamline their daily workflows.

The system also includes automation, analytics, and AI-powered insights that help businesses prioritize leads, forecast sales performance, and improve customer engagement. Features such as email campaigns, appointment scheduling, and workflow automation allow organizations to reduce repetitive tasks and focus on building stronger customer relationships. By connecting marketing, sales, and support processes into one platform, Vtiger CRM helps companies improve productivity, increase conversion rates, and deliver more consistent customer experiences.

Why Vtiger CRM?

  • Unified CRM connecting sales, marketing, and support teams.
  • Automation tools that simplify lead management and follow-ups.
  • Built-in marketing campaigns and customer communication tools.
  • AI-powered insights that improve decision making.
  • Scalable CRM system supporting growing business operations.

  • No, Vtiger CRM does not offer a free version.

  • Yes, Vtiger CRM offers a free trial.

  • No, Credit Card details are not required for the Vtiger CRM trial.

  • Vtiger CRM offers the following pricing plans & packages:

    One Professional

    ₹2100 Per Month

  • Vtiger CRM supports the following payment frequencies:

    • Annual Subscription , Monthly Payment , Quote Based

  • Yes, Vtiger CRM offers an API.

  • Vtiger CRM offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Vtiger CRM offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Vtiger CRM supports the following languages:
    • Arabic , Bulgarian , Chinese , Croatian , Danish , Dutch , English , French , German , Hebrew , Hungarian , Italian , Japanese , Polish , Portuguese , Slovak , Spanish , Swedish , Turkish , Vietnamese

  • Following are the typical users of the Vtiger CRM:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Vtiger CRM supports the following deployment:
    • Cloud Hosted

  • Vtiger CRM supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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