List of Top 10 Help Desk Software In 2020

The Help Desk Software can help an organization manage all it's IT solutions problems and issues through a single interface. From SLA Management to Asset management, from Requisitioning to Contracts managements and from Servicing to Damage control; everything has been taken care of by this Help Desk Software. A typical IT Help Desk Software acts as a one-stop-shop solution to all the technology-related needs of end-users be it a service, request or complaint. It categorizes amongst the three types and provides solutions as per the given timeframe to end-users.In smaller organizations, a Service Desk software would bring instability in the operations while in larger organizations it helps them to optimize their business efficiently and robustly ensuring all business goals meet in the desired format. There are many Help Desk Software available in the market for you to adapt; however, we have studied various options and bring to you the ten best Help Desk Software from which you can choose for yourself.

Help Desk Software

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of Best Help Desk Software | Top Service Desk Software

#1

ServiceDesk Plus

#1

ServiceDesk Plus

IT help desk software

The ManageEngine ServiceDesk Plus is a revolutionary Help Desk Software that has received accolades from the world's top brands. It ensures all your IT related problems are taken care of with utmost ease and that too with zero downtime. The software can easily integrate with any of your existing IT Apps or software; it has efficiencies of running Smart Automations. It can be deployed in any Cloud format as well. Hence there is no need to purchase a new server to implement it.
  • ManageEngine
  • India
  • 1001 - 5000
  • 1996
  • $120.00/year/user
  • Yes

Visit Website

4.3 / 5

Our Score99/100

ServiceDesk Plus Reviews

"We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us" - Serkan Sevim

Popular

User-Friendly

Affordable

#2

Freshdesk

#2

Freshdesk

Online Customer Support Software & Helpdesk Solution

Freshdesk is one software that can be genuinely used to delight customers as well as make life easy for the end-users. Its capability of providing Omnichannel support through a single tool enhances employee productivity. Its Robotic Process Automation feature can convert mundane tasks into system driven tasks, thus lessening human intervention. In contrast, the Self-Service options build empowerment in customers by the usage of support bots. Overall Freshdesk is an accurate Gen-next software and hence has been rated the best by the Industry Experts.
  • Freshworks
  • United States
  • 1001 - 5000
  • 2010
  • $19.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score99/100

Freshdesk Reviews

"We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs." - Matthijs Lok

Popular

User-Friendly

Affordable

#3

Zendesk Support

#3

Zendesk Support

Cloud-based Help Desk & Customer Support Platform

Zendesk is one help desk software which has been adopted by diverse industries across Retail, Education, E-commerce, IT Companies as well as Enterprises. The secure usage mechanism for both agents & end customers makes it most adaptable. The ability to convert complex tasks into easy automation enhances productivity, and it's one view option across all channels of interaction makes it stand out. The software has over 500 existing Apps and integrations available for companies to choose from.
  • Zendesk
  • United States
  • 1001 - 5000
  • 2007
  • N/A
  • Yes

Visit Website

4.3 / 5

Our Score98/100

Zendesk Reviews

"Zendesk is an easy-to-use platform for our team to use in supporting our customers. The screens and workflow are simple, easy-to-navigate and reduce the friction in the tools interaction, thereby allowing our team to focus on delivering a great support experience to customers." - Greg B

Popular

User-Friendly

Affordable

#4

HubSpot Service Hub

#4

HubSpot Service Hub

Help Desk & Ticketing Software

HubSpot Service Hub is a software that enables you to track, log, prioritize, organize all your customers' queries and bucketize them, enabling faster resolutions. Their service delivery motto is to turn customers into promoters. The feature of converting frequently asked customer questions into a robust Knowledge Base is a pioneer by itself which no other software offers. HubSpot's Conversational Chat Bots feature and advanced Reporting mechanism also get it through the cutting edge.
  • Hubspot
  • United States
  • 1001 - 5000
  • 2006
  • $50.00/month/user
  • Yes

Visit Website

4.4 / 5

Our Score98/100

HubSpot Service Hub Reviews

"It took us some time to get used to the new way of working but after that period, Service Hub has prove to be another Key Pilar of our daily operations. Together with the rest of HubSpot modules ( CRM, Marketing, Website...) is a great addition to a better way of working with our clients." - Jon U.

Popular

User-Friendly

Affordable

#5

Zoho Desk

#5

Zoho Desk

Industry’s first context-aware Helpdesk Software

Zoho Desk brings together the magic of Artificial Intelligence within a marketplace of customer experience solutions enabling high-end Process Management tools. This tool brings something for all users, be it your customers, agents or the business managers. Agents can organize, contextualize, collaborate and respond more efficiently. Managers can monitor, analyze, Automate and use native integrations to extend excellent customer experience. And for your customers, they have built-in easy to use Self-Service options as well as faster connectivity via all mediums of communication.
  • Zoho Corporation
  • India
  • 5001 - 10000
  • 1996
  • $12.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Zoho Corporation Reviews

“We manage thousands of customer conversations on a daily day basis, across channels. With Zoho Desk, we can do this from a single place. Using self-service, our customers can look up FAQs and find answers instantly. This ensures that my team is more productive, and that we are able to go to the next level and achieve satisfaction and customer delight." - Shoaib Qureshi

Popular

User-Friendly

Affordable

#6

Jira Service Desk

#6

Jira Service Desk

Simple service desk built on Jira

Jira Service Desk is an intelligently thought through IT helpdesk software which can help in all your IT related issues from expediting Service Requests to Incident tracking and from Change Management to Problem Management. The Integrated knowledge base also comes with an advance self-service feature which employees can leverage for faster searches. Bake in robust SLAs and track timelines efficiently. It also has a built-in feature for extracting CSat feedback from customers.
  • Atlassian
  • United States
  • 1001 - 5000
  • 2002
  • $10.00/month
  • Yes

Visit Website

4.4 / 5

Our Score97/100

Jira Service Desk Reviews

"In a crowded space for helpdesk apps, Jira Service Desk stood out because of the company that backs it up, its family of related apps and, the current integrations with existing third-party apps out there. Jira SD is well worth trying out." - Josemaria G.

Popular

User-Friendly

Affordable

#7

Salesforce Service Cloud

#7

Salesforce Service Cloud

Customer service & support software

Salesforce Service Cloud is a highly advanced technology help desk software which can automate everything for business efficiency. Features like ready-to-use templates and Macros enhance agent productivity, whereas auto-routing based on skill competency mapping can enable faster & accurate resolutions to customers. With AI integrated insights & presumptions, work towards smarter business goals and collaborate with the best CTI systems to adapt world-class telephony within your organization.
  • Salesforce
  • United States
  • 10,001+
  • 1999
  • $25.00/month/user
  • Yes

Visit Website

4.4 / 5

Our Score97/100

Salesforce Service Cloud Reviews

“SalesForce is a great tool that will help small to big companies in driving revenue, and helping each company drive results and performance to each client in their business development, recruiting and lead generation efforts in just a short span of time." - Romy A.

User-Friendly

Affordable

#8

Mojo Helpdesk

#8

Mojo Helpdesk

Centralize, assign, and track helpdesk requests with Mojo

Moho Helpdesk brings to you a Digital Customer Service Platform, which is recognized by top brands, where the customer is attended, engaged and his queries are resolved all in one thread. Powerful automation enables In-App messaging experience for customers. Integrate their AI-powered Answer Bot to respond to your customers with lesser turnaround time and accurate resolutions. Create your Customized BOTs for enhancing the customer experience. Simplified Ticketing desk wherein threads of conversations get populated for better agent understanding and resolution.
  • Metadot
  • United States
  • 11 - 50
  • 2006
  • $29.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score96/100

Mojo Helpdesk Reviews

"It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance. A stable and reliable helpdesk ticketing system" - Jeremy P.

User-Friendly

Affordable

#9

Vision Helpdesk

#9

Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Vision Helpdesk provides multi-faceted solutions for customer support – Helpdesk software for your employees, Service Desk capability for managing IT solutions and Satellite Help Desk to control other companies and portfolios under your umbrella. Channelize all your customer interactions from the Web portal, Email, Social media, Chat, etc. in one unified platform. Manage complex tasks like Asset Management, Incident records, Knowledge Management & Problem management, etc. with ease through their Service Desk capabilities.
  • Vision Helpdesk
  • India
  • 11 - 50
  • 2007
  • $8.00/month/user
  • Yes

Visit Website

4.6 / 5

Our Score96/100

Vision Helpdesk Reviews

“It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!!" - Albert L

User-Friendly

Affordable

#10

HelpDesk

#10

HelpDesk

Ticketing software for effortless customer support

HelpDesk is a trusted service desk provider which ensures robust and cost-effective solutions are provided for optimizing business. From collaborating the email management tool to correcting routing of tickets and from accurately tracking your tickets to maximizing data security; Help Desk does it all. That too, with am the unmatchable price point. They also have a 14-day trial period wherein you can check their services before integrating. Known & trusted by the who's who of the industry.
  • HelpDesk
  • United States
  • 11 - 50
  • 1995
  • $4.00/month/user
  • Yes

Visit Website

0 / 0

Our Score92/100

HelpDesk Reviews

“HelpDesk provides excellent tools to manage email communication with customers." - Grzegorz

User-Friendly

Affordable

Get Quick Comparison of Top Help Desk Software

Help Desk FeaturesServiceDesk PlusFreshdeskZendesk SupportHubSpot Service HubZoho DeskJira Service DeskSalesforce Service CloudMojo HelpdeskVision HelpdeskHelpDesk
Price$120.00/ year/user$19.00/ month/userNot provided by vendor$50.00/ month/user$12.00/ month/user$10.00/ month$25.00/ month/user$29.00/ month/user$8.00/ month/user$4.00/ month/user
Alerts / Escalation         
Customizable Branding          
Email Integration         
Interaction Tracking        
Multi-Channel Communication       
Real-time Chat       
SLA Management      
Automated Routing         
Document Storage       
IT Asset Management       
Knowledge Base Management         
Network Monitoring       
Self Service Portal        
Ticket Management          

Frequently Asked Questions (FAQs)

What is help desk software used for?

You can easily improve your customer service department’s efficiency by providing fast and quality support to end-users and customers through help desk software. This software is helpful to respond effectively. Help desk software improves customers’ and employees’ satisfaction. You can easily improve your ticket tracking and customer service support methodologies through this software.

What are the features of help desk software?

  • Knowledge base
  • Self Service portal
  • Ticketing/issue tracking and management
  • Alerts
  • Escalation
  • Automation
  • Dashboards
  • Analytics
  • Interaction Tracking
  • Multichannel communication
  • SLA Management

Why help desk is important?

Improve your customer service with help desk software. You can find benefits here.

  • Improved Customer Service
  • Improved accuracy with ticket management
  • Powerful Knowledge base
  • Easily focus on other tasks
  • Resolve ticket faster
  • Improved customer satisfaction
  • Improved Employee productivity

What is the best help desk software?

  • ServiceDesk Plus
  • Freshdesk
  • Zendesk Support
  • HubSpot Service Hub
  • Zoho Desk
  • Jira Service Desk
  • Salesforce Service Cloud
  • Mojo Helpdesk
  • Vision Helpdesk
  • HelpDesk

What's the best free help desk software?

  • HubSpot's Service Hub
  • Agiloft
  • Freshservice
  • Zoho Desk

How much does help desk software cost?

The software can begin around $08/month/user to $50/month/user.