Freshservice

Freshservice

Modernize your service management instantly

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Freshservice Overview

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable features that cater to your specific needs, providing a tailored experience. It allows businesses to stay organized and focused by centralizing IT services. In essence, Freshservice empowers teams by offering a comprehensive solution that enables effective communication, facilitates problem-solving, and ensures a smoother workflow.

Contact Details

  • Freshworks
  • 2010
  • United States
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Industries

Computer Hardware

Freshservice Features

  • Help Desk Management
  • Event Logs
  • CRM
  • Activity Tracking
  • Server Monitoring
  • Issue Management
  • Self Service Portal
  • Billing & Invoicing
  • Configuration Management
  • Dashboard
  • Compliance Management
  • Real Time Updates
  • Project Management
  • Patch Management
  • SLA Management
  • Remote Monitoring & Management
  • Backup and Recovery
  • Inventory Management
  • Support Ticket Management
  • Incident Management
  • Maintenance Scheduling
  • Policy Management
  • Anti Virus
  • IT Asset Tracking
  • Task Management
  • Real Time Analytics
  • Performance Metrics
  • Active Directory Integration
  • Contract/License Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Change Management
  • SLA Management
  • Activity Tracking
  • Knowledge Management
  • Dashboard
  • Audit Management
  • Self Service Portal
  • Patch Management
  • Capacity Management
  • Configuration Management
  • License Management
  • Alerts/Notifications
  • Inventory Management
  • Compliance Management
  • Remote Access/Control
  • Server Monitoring
  • Event Logs
  • Task Management
  • Incident Management
  • SSL Security
  • Audit Trail
  • Access Controls/Permissions
  • Ticket Management
  • Maintenance Scheduling
  • Chat/Messaging
  • Issue Auditing
  • IT Asset Tracking
  • IT Risk Management
  • Network Security
  • Requirements Management
  • Commenting/Notes
  • Access Controls/Permissions
  • Milestone Tracking
  • Issue Management
  • Project Planning
  • Calendar Management
  • Status Tracking
  • Scrum Project Management
  • Drag & Drop
  • Document Management
  • Portfolio Management
  • Collaboration Tools
  • Real Time Reporting
  • Product Roadmapping
  • Time & Expense Tracking
  • Real Time Notifications
  • Prioritization
  • Gantt/Timeline View
  • Search/Filter
  • Testing/QA Management
  • Resource Management
  • Task Management
  • Project Tracking
  • Agile Methodologies
  • Budget Management
  • Kanban Board
  • Change Management
  • Release Management
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management
  • Activity Tracking
  • Location Tracking
  • Work Order Management
  • Audit Management
  • Contract/License Management
  • Inventory Management
  • Equipment Tracking
  • Reservations Management
  • Cost Tracking
  • Maintenance Management
  • Inventory Tracking
  • Barcoding/RFID
  • Disposal Management
  • Check-in/Check-out
  • Asset Lifecycle Management
  • Compliance Management
  • Maintenance Scheduling
  • IT Asset Tracking
  • Multi-Location
  • Depreciation Management
  • Fixed Asset Management
  • Purchase Order Management
  • GPS

Freshservice Pricing

Pricing Type

  • N/A

Preferred Currency

  • N/A

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Zoho CRM Reviews

Write a Review

Ross E

Posted 1 day ago

General Manager

Events Services, 51 - 200 Employess

Rating

Overall Rating

  • 3.0

Quality

  • 3.0

Communication

  • 3.0

Cost

  • 3.0

Project Details

Project Cost :- $100000 to $500000

Project Status :- On Going

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Freshservice FAQ's

No, Freshservice does not offer a free version.

No, Freshservice does not offer any free trial.

No, Credit Card details are not required for the Freshservice trial.

Yes, Freshservice offers an API.

Freshservice offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Freshservice offers training with the following options:

In-person , Webinar , Documentation

Freshservice supports the following languages:

Dutch , English , French , German , Italian , Polish , Portuguese , Russian , Spanish , Swedish

Following are the typical users of the Freshservice:

Small-Business , Midsize-Business , Large-Enterprise-Business

Freshservice supports the following deployment:

Cloud Hosted

Freshservice supports the following mobile devices:

Web-Based , iPhone , Android