Best ITSM Software
The ITSM software handles all the activities involved in the lifecycle of the IT services in an organization. So, it takes part in designing, creating, delivering, supporting, and managing the different IT services. Today, most organizations depend on IT services to fulfill their daily tasks and functions. It includes working the laptops, printer, apps installed on the devices, the option to change/reset the password, etc. The IT team of an organization manages the tasks of solving day-to-day issues as well as managing the services end-to-end. The IT service management software aids the team to manage the services effectively. ITSM software is a specialized tool that helps an organization easily implement IT system management. IT system management is a set of complex processes that help an organization have a smooth experience. Reliable, intuitive, and flexible, these software solutions offer client-friendly features and enhance productivity.
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Software
List of Best ITSM Software
Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice
NA
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United States
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus
Available
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United States
Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite
Available
$55 Per month
United States
Microsoft System Center is a comprehensive management suite designed to help IT administrators efficiently manage their IT environments. It offers a range of integrated solutions for managing data centers, client devices, and hybrid cloud environments. Key features include robust automation for streamlined operations, advanced monitoring for IT services and infrastructure, and consistent managemen... Read more about Microsoft System Center
NA
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United States
CA Service Desk Manager
Innovative change management and extensive automation for your IT service management.
CA Service Desk Manager is a comprehensive IT service management (ITSM) tool designed to improve the efficiency and effectiveness of IT services in organizations. It excels in incident and problem management, swiftly addressing and resolving IT issues to minimize disruptions. The software is known for its robust change management capabilities, ensuring controlled and smooth transitions in IT envir... Read more about CA Service Desk Manager
NA
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United States
Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management
30 Days
$17.65 Per month
Australia
Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... Read more about Spiceworks Cloud Help Desk
NA
Free
United States
SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk
30 Days
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United States
SolarWinds Web Help Desk is a comprehensive and easy-to-use software designed for effective IT asset management and help desk operations. Its selling point feature is the automated ticketing system, which streamlines the process of tracking and resolving IT issues. The software allows easy integration with email systems, ensuring a seamless workflow. A notable aspect is its robust asset management... Read more about SolarWinds Web Help Desk
14 Days
$$ 574 Per one-time
United States
ServiceNow IT Service Management is a dynamic, cloud-based platform designed to transform enterprise IT operations. Its core strength lies in automating IT processes, making them more efficient and responsive to business needs. The software excels in incident management, swiftly resolving IT issues to minimize downtime. With its user-friendly interface, ServiceNow enhances user experience and faci... Read more about ServiceNow IT Service Management
NA
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United States
BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The software is renowned for its incident and problem management efficiency, rapidly identifying and resolving IT issues to minimi... Read more about BMC Helix ITSM
Available
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United States
BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem... Read more about BMC Helix Remedyforce
Available
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United States
Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization without the need for deep technical knowledge. This means that adapting the software to fit specific business needs is straig... Read more about Cherwell Service Management
Available
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United States
Ivanti Neurons for ITSM is an innovative software solution designed to modernize and automate IT service management. Its standout feature is the use of AI and machine learning, which significantly enhances service delivery and incident resolution. The software offers a self-service portal that empowers users with immediate access to services and information, reducing dependency on IT staff. Ivanti... Read more about Ivanti Neurons for ITSM
Available
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United States
Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancing decision-making processes. Wrike's flexibility adapts to various work styles, making it suitable for diverse teams and... Read more about Wrike
14 Days
$9.80 Per month
United States
Kaseya BMS is a superb professional service automation software specifically tailored for IT service providers. Its primary strength lies in streamlining complex business processes, making it easier to manage projects, track time, and handle billing efficiently. The software integrates effortlessly with a range of IT tools, allowing for seamless workflow management. Kaseya BMS's user-friendly inte... Read more about Kaseya BMS
14 Days
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United States
Autotask PSA (Professional Services Automation) is a comprehensive, cloud-powered software tailored for IT service providers. Its main strength lies in unifying all core business operations into a single, integrated platform. The software excels in service desk management, providing efficient tools for ticketing, tracking, and resolving IT issues. A key feature is its project management capability... Read more about Autotask PSA
NA
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United States
TeamDynamix IT Service Management is a cloud-based solution tailored for higher education and public sector organizations, focusing on simplicity and collaboration. Its standout feature is the no-code/low-code environment, which allows for easy customization and adaptation to specific organizational needs without extensive technical knowledge. The software excels in streamlining IT service process... Read more about TeamDynamix IT Service Management
NA
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United States
OTRS, an abbreviation for Open-source Ticket Request System, is a versatile and powerful service management software tailored for efficient communication and task management. Its open-source nature allows extensive customization, making it adaptable to diverse business needs. The core feature of OTRS is its ticketing system, which efficiently organizes and tracks customer inquiries and internal ta... Read more about OTRS
14 Days
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Germany
SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid
30 Days
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Israel
EasyVista Service Manager is a comprehensive IT service management (ITSM) solution created to simplify complex IT operations. Its standout feature is the codeless configuration, allowing for easy customization and adaptation to specific business needs without extensive technical expertise. The software excels in streamlining service delivery, with robust tools for incident, problem, and change man... Read more about EasyVista Service Manager
NA
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France
Atera is an amazing IT management solution that can simplify and enhance your business processes. It provides a unified solution that can streamline various IT tasks. The platform offers remote monitoring and management capabilities that enable you to keep a close eye on your systems and networks from anywhere. Atera's automation features can reduce manual workloads and improve efficiency. It allo... Read more about Atera
Available
$149 Per month
Israel
InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key fe... Read more about InvGate Service Desk
30 Days
$17 Per month
Argentina
NinjaOne, formerly known as NinjaRMM, is a unified IT management software, renowned for its simplicity and efficiency. Its intuitive interface allows IT professionals to manage network devices, endpoints, and IT infrastructure seamlessly. Key features include real-time monitoring and alerts, which ensure immediate response to IT issues. NinjaOne excels in automating routine tasks, saving time and ... Read more about NinjaOne (formerly NinjaRMM)
Available
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United States
TOPdesk is a versatile service management software designed to enhance the efficiency of IT, facility, and service desks in organizations. Its strength lies in its incident and request management features, streamlining the process of handling and resolving user queries and issues. TOPdesk facilitates effective asset management, ensuring a comprehensive overview and maintenance of organizational re... Read more about TOPdesk
30 Days
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