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SolarWinds Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software.

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SolarWinds Web Help Desk Overview

SolarWinds Web Help Desk is a comprehensive and easy-to-use software designed for effective IT asset management and help desk operations. Its selling point feature is the automated ticketing system, which streamlines the process of tracking and resolving IT issues. The software allows easy integration with email systems, ensuring a seamless workflow. A notable aspect is its robust asset management capability, which helps in efficiently tracking hardware and software inventories. The intuitive interface simplifies navigation and task management for users of all levels. SolarWinds Web Help Desk also includes a robust knowledge base for quick access to common solutions, which helps reduce repetitive inquiries. It's highly customizable, making it suitable for various business sizes and needs, and aids in enhancing overall IT service efficiency.

SolarWinds Web Help Desk screenshot & Video

Contact Details

  • SolarWinds
  • 1999
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, English, French, German, Japanese, Korean, Portuguese

Industries

Information Technology & Services

SolarWinds Web Help Desk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

SolarWinds Web Help Desk Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • One-Time Payment

Plans & Packages

Technicians (501 +)

$$ 574 One-time

SolarWinds Web Help Desk FAQ's

  • No, SolarWinds Web Help Desk does not offer a free version.

  • Yes, SolarWinds Web Help Desk offers a free trial.

  • No, Credit Card details are not required for the SolarWinds Web Help Desk trial.

  • SolarWinds Web Help Desk offers the following pricing plans & packages:

    Starting Plan:

    $$ 574 One-time

  • SolarWinds Web Help Desk supports the following payment frequencies:

    • One-Time Payment

  • Yes, SolarWinds Web Help Desk offers an API.

  • SolarWinds Web Help Desk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • SolarWinds Web Help Desk offers training with the following options:
    • In-person , Webinar , Documentation

  • SolarWinds Web Help Desk supports the following languages:
    • Chinese (Simplified) , English , French , German , Japanese , Korean , Portuguese

  • SolarWinds Web Help Desk supports the following deployment:
    • Cloud Hosted

  • SolarWinds Web Help Desk supports the following devices:
    • Web-Based