Best Customer Service Software

Customer service software helps you to improve communication with customers. It also helps you to manage the complete database about a customer, which includes the preference of a customer, queries/issues, and products that they have already purchased. This information lets you deal with the customer easily and assist them with the required services. Customer service tools prove quite useful for small and large sized businesses. You can easily access this software on your desktop and mobile devices. These tools are quite easy to set up and provide an intuitive user interface. Customer service tools provide features like automation (24/7 support by automatically replying to customer emails received outside of business hours), creating a strong knowledge base, interaction with social media, live chats with customers, and multichannel communication. The software is integrated into the cloud platform, and your support staff can access real-time data and updates. Below is the list of the top customer service software coined by SoftwareWorld.

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List of Best Customer Service Software

Dynamics 365 Customer Service

Empower agents to resolve issues quickly using generative AI and automation.

Dynamics 365 Customer Service is a cutting-edge software designed to revolutionize how businesses interact with their customers. At its core, this software offers a suite of tools that streamline customer support and enhance the overall experience. Its user-friendly interface makes it accessible even for those not tech-savvy, ensuring a smooth integration into daily operations. Key features includ... Read more about Dynamics 365 Customer Service

30 Days

$50 Per month

United States

HubSpot Service Hub

Customer Service Software for Small to Enterprise Businesses

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Available

$800 Per month

United States

Zendesk Suite

Customer Service Software to Create a Great Experience

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Available

$55 Per month

United States

Salesforce Service Cloud

Top Customer Service & Support Software Solutions

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

30 Days

$25 Per month

United States

SAP Service Cloud

CRM Service and Support Software

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analyti... Read more about SAP Service Cloud

7 Days

Contact Vendor

United States

Sparkcentral by Hootsuite

Provide top-tier customer service on social media with Sparkcentral.

Sparkcentral by Hootsuite is a dynamic customer engagement software that revolutionizes how businesses connect with their audience. It's designed to manage customer conversations across various digital channels like social media, messaging apps, and live chat. This powerful tool centralizes communication, making it easier for companies to respond quickly and effectively to customer queries and fee... Read more about Sparkcentral by Hootsuite

7 Days

$99 Per month

Canada

Jira Service Management

A new take on ITSM software

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

30 Days

$17.65 Per month

Australia

Zoho Desk

Top Rated Customer Service Help Desk Software

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

15 Days

$14 Per month

British Indian Ocean Territory

Sprinklr Service

The Leading AI-Powered CCaaS Platform

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

30 Days

$249 Per month

United States

Sprout Social

A powerful solution for social media management

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across various social media channels. Its intuitive interface facilitates efficient collaboration among team members, streamlining t... Read more about Sprout Social

30 Days

$199 Per month

United States

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

7 Days

Contact Vendor

United States

Freshdesk

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

14 Days

$15 Per month

United States

Helpshift

In-App Mobile-First Customer Service Platform

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

30 Days

$150 Per month

United States

Help Scout

Shared Inbox, Help Center, & Live Chat Software

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

Available

$20 Per month

United States

Drift

AI-powered buyer engagement platform

Drift is a prominent conversational marketing platform that revolutionizes the way businesses interact with their customers. At its core, Drift has a live chat feature, which enables real-time communication with website visitors, facilitating immediate engagement and support. Drift's powerful AI-driven chatbots are a standout feature, capable of automating conversations, qualifying leads, and even... Read more about Drift

7 Days

$2500 Per month

United States

Bitrix24

All-in-one free platform to manage your team and run your sales

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

15 Days

$49 Per month

United States

Olark

Accessible live chat and chatbot software for sales, marketing and customer support on your website.

Olark is a user-friendly live chat software designed to help businesses connect with their customers in real-time. It's integrated into websites, allowing companies to offer instant support and answer questions. With Olark, visitors can chat directly with team members, improving customer service. The software features customizable chat boxes that match your website's look. It also offers real-time... Read more about Olark

14 Days

$29 Per month

United States

Sugar Serve

Customer Service Software & Support Automation Platform

Sugar Serve is a customer service software designed to streamline and enhance the support process for businesses. It focuses on providing exceptional customer experiences through efficient service management. The software includes a powerful ticketing system that helps organize and prioritize customer inquiries, ensuring timely and effective responses. Sugar Serve also features an intuitive user i... Read more about Sugar Serve

7 Days

$80 Per month

United States

Genesys Cloud CX

Choose the all-in-one cloud contact center solution

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

7 Days

$90 Per month

United States

Groove

#1 Top Rated Help Desk Software

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

Available

$16 Per month

United States

Tidio

Accelerate Your Growth With #1 AI Customer Service

Tidio is a chatbot and live chat software designed to enhance customer communication. It allows easy integration with websites, offering both automated chatbot services and options for live chat support. Key features include customizable chatbots that can handle common queries, saving time for customer service teams. Tidio also offers a real-time visitor list, providing insights into customer beha... Read more about Tidio

7 Days

$29 Per month

United States

WalkMe

Digital Adoption Platform

WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for businesses, as it can train employees on new software without extensive manuals or training sessions. WalkMe's interactive wa... Read more about WalkMe

7 Days

Contact Vendor

United States

Front

The efficiency of a help desk with the familiarity of email.

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

7 Days

$19 Per month

United States

HappyFox Help Desk

Optimize Your Workflow with Advanced Help Desk Management Software

HappyFox Help Desk is a cloud-based customer support software designed to simplify ticketing and helpdesk operations. It centralizes customer requests from various channels, including email, chat, and social media, into a unified ticketing system. HappyFox offers automated ticket sorting and assignment, which streamlines workflow and improves response time. The platform includes a self-service kno... Read more about HappyFox Help Desk

7 Days

$29 Per month