Kustomer logo

Kustomer Claim

The AI-Powered Customer Service CRM Platform

Kustomer Overview

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experience. The platform integrates various communication channels such as email, chat, SMS, and social media into one unified interface, making it easier for support teams to track and manage conversations. Kustomer also offers powerful automation tools, real-time insights, and CRM capabilities, enabling businesses to understand customer needs better and respond more effectively. This makes the software suitable for businesses looking to streamline their customer support operations and enhance customer satisfaction.

Kustomer screenshot & Video

Contact Details

  • Kustomer
  • 2015
  • United States
  • 101-500

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Computer Software, E-commerce, Information Technology & Services, Manufacturing

Kustomer Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis

Kustomer Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment

Plans & Packages

Enterprise

$89 Per Month

Kustomer FAQ's

  • No, Kustomer does not offer a free version.

  • No, Kustomer does not offer any free trial.

  • No, Credit Card details are not required for the Kustomer trial.

  • Kustomer offers the following pricing plans & packages:

    Starting Plan:

    $89 Per Month

  • Kustomer supports the following payment frequencies:

    • Monthly Payment

  • Yes, Kustomer offers an API.

  • Kustomer offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Kustomer offers training with the following options:
    • In-person , Webinar , Documentation

  • Kustomer supports the following languages:
    • English

  • Following are the typical users of the Kustomer:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Kustomer supports the following deployment:
    • Cloud Hosted

  • Kustomer supports the following devices:
    • Web-Based