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Easiest-To-Use Customer Service Platform

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Gladly Overview

Gladly is a customer service platform designed to centralize and simplify customer interactions. It uniquely focuses on customer-centric communication rather than ticket numbers. This platform allows agents to interact with customers across multiple channels like email, text, voice, and social media from a single interface. Gladly's standout feature is its ability to maintain a continuous conversation history, regardless of the communication channel, providing a seamless experience for both agents and customers. The software includes tools for personalizing customer interactions, making each conversation more efficient and effective. Additionally, Gladly offers real-time reporting and analytics, helping businesses understand customer needs and improve service quality. Its user-friendly design is suitable for businesses aiming to enhance their customer engagement and support.

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Contact Details

  • Vendor Name Gladly
  • Founded 2014
  • Location United States
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Accounting, Enterprise, Pharmaceuticals, Retail, Startups, Wholesale

Gladly Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Gladly Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

Hero Package

$180 Per Month

Gladly FAQ's

  • No, Gladly does not offer a free version.

  • No, Gladly does not offer any free trial.

  • No, Credit Card details are not required for the Gladly trial.

  • Gladly offers the following pricing plans & packages:

    Starting Plan:

    $180 Per Month

  • Gladly supports the following payment frequencies:

    • Annual Subscription

  • Yes, Gladly offers an API.

  • Gladly offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Gladly offers training with the following options:
    • In-person , Webinar , Documentation

  • Gladly supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian

  • Following are the typical users of the Gladly:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Gladly supports the following deployment:
    • Cloud Hosted

  • Gladly supports the following devices and operating systems:
    • Web-Based