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LiveChat

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

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LiveChat Overview

LiveChat is an online customer service software renowned for its efficiency and ease of use. Primarily, it offers a live chat system that businesses can integrate into their websites, allowing for real-time communication with visitors. This feature is highly customizable, enabling companies to tailor the chat experience to fit their brand and customer needs. Beyond simple messaging, LiveChat includes features like chat history, file sharing, and automated greetings. It also provides valuable analytics, helping businesses understand customer interactions and improve their service. Additionally, LiveChat integrates with a variety of other tools and platforms, making it a versatile choice for enhancing customer support, sales, and overall user experience on websites.

Contact Details

  • LiveChat Software
  • 2002
  • Poland
  • 101-500

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Computer Software, E-commerce, Education Management, Financial Services, Information Technology & Services, Other Industries

LiveChat Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis

LiveChat Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • N/A

Payment Frequency

  • Annual Subscription

Plans & Packages

Starter

$20 Per Month

LiveChat FAQ's

No, LiveChat does not offer a free version.

Yes, LiveChat offers a free trial.

No, Credit Card details are not required for the LiveChat trial.

LiveChat offers the following pricing plans & packages:

Starting Plan:

$20 Per Month

LiveChat supports the following payment frequencies:

  • Annual Subscription

No, LiveChat does not offer an API.

LiveChat offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

LiveChat offers training with the following options:

Webinar , Documentation

Following are the typical users of the LiveChat:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

LiveChat supports the following deployment:

Cloud Hosted

LiveChat supports the following mobile devices:

Web-Based , iPhone , Android