SoftwareWorld Editorial Review
Why SoftwareWorld Chooses LiveChat
"Businesses that handle a high volume of customer inquiries often turn to LiveChat because it helps support teams respond quickly without making customers wait. Real-time customer communication becomes much easier to manage, and agents can handle multiple conversations at once rather than relying solely on email or phone. It works well for e-commerce and service-based businesses alike. That said, very small teams or businesses with low daily customer contact may find the cost harder to justify."
Decision Snapshot
LiveChat Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
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Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
LiveChat Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose LiveChat
Problem it Solves
-
Enhances Customer Support Through Real-time Chat Communication
Target Users
-
Small To Medium-sized Businesses
-
Customer Support Teams
-
E-commerce Websites
-
SaaS Companies
-
Online Service Providers
Core Use Case
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Enhance Customer Support
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Increase Sales Conversions
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Gather Customer Feedback
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Streamline Communication
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Improve Response Times
USP
-
Instant Customer Support And Boosting Satisfaction And Sales Effortlessly
Pros
-
Clean chat widget loads fast without slowing down your site
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Canned responses cut agent reply time drastically during busy hours
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Ticketing system built in so nothing falls through the cracks
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Chat routing sends visitors to the right agent automatically
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Detailed reports show exactly where your support team struggles
-
Over 200 integrations including Shopify, HubSpot, and Salesforce work reliably
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Mobile app keeps agents responsive even away from their desks
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Visitor tracking lets agents see what pages customers browsed before chatting
Cons
-
Reporting depth falls short for teams needing granular analytics
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Pricing climbs quickly as agent seats and features expand
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Mobile experience feels noticeably limited compared to the desktop version
-
Bot and automation capabilities lag behind dedicated chatbot platforms
Editorial Buyer Guidance
Who Is LiveChat Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Enhances Customer Support Through Real-time Chat CommunicationTarget Users
- Small To Medium-sized Businesses
- Customer Support Teams
- E-commerce Websites
- SaaS Companies
- Online Service Providers
Core Use Cases
- Enhance Customer Support
- Increase Sales Conversions
- Gather Customer Feedback
- Streamline Communication
- Improve Response Times
Unique Selling Point
Instant Customer Support And Boosting Satisfaction And Sales Effortlessly
Strengths and Limitations
LiveChat Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Clean chat widget loads fast without slowing down your site
- Canned responses cut agent reply time drastically during busy hours
- Ticketing system built in so nothing falls through the cracks
- Chat routing sends visitors to the right agent automatically
- Detailed reports show exactly where your support team struggles
- Over 200 integrations including Shopify, HubSpot, and Salesforce work reliably
- Mobile app keeps agents responsive even away from their desks
- Visitor tracking lets agents see what pages customers browsed before chatting
!
Cons
- Reporting depth falls short for teams needing granular analytics
- Pricing climbs quickly as agent seats and features expand
- Mobile experience feels noticeably limited compared to the desktop version
- Bot and automation capabilities lag behind dedicated chatbot platforms
Sponsored Products
Explore Similar Software
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Sponsored placements are paid positions and do not influence LiveChat profile information, SoftwareWorld’s editorial assessment, or user reviews.
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Category-Based Capabilities
LiveChat Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
LiveChat is a dedicated help desk platform built around real-time chat support. It offers a customizable widget, ticketing, and multi-channel messaging via WhatsApp, Messenger, and SMS. With AI copilot, chatbots for routine questions, and 200+ integrations, support teams manage conversations and resolve customer issues quickly.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Online CRM Software 33 selected features Open category ↗ ⌄
Customizable Templates
Sales Trend Analysis
Calendar Management
Lead Capture
Workflow Management
Interaction Tracking
Opportunity Management
Performance Metrics
Email Management
Pipeline Management
Calendar Sync
Email Marketing
Task Management
Forecasting
Campaign Management
Contact Management
Document Storage
Social Media Integration
Collaboration Tools
Sales Reports
Web-based Deployment
Lead Management
Internal Chat Integration
Lead Generation
Lead Qualification
Marketing Automation
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Territory Management
Deal Management
Lead Nurturing
Role-Based Permissions
Connected Applications
LiveChat Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
WordPress.com
Shopify
Google Analytics
HubSpot CRM
Salesforce Sales Cloud
Mailchimp
Slack
Zapier
Freshdesk
Intercom
Pricing Information
LiveChat Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Starter
$19
Per Month
Team
$49
Per Month
Business
$79
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a LiveChat Review ↗
LiveChat Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Andrew E
Founder
Livechat Review
LiveChat improves real-time communication and helps keep our website visitors actively engaged. The availability of mobile apps for both iOS and Android is another big advantage.
Reviewed on April, 2025
Anonymous Reviewer
Engineer
My Experience using Livechat
I have had a good experience using LiveChat. It’s more affordable than many other tools and is very easy to use. Their customer support is also quite helpful. With this software, we can easily connect with our customers, and it’s also useful for internal communication within our organisation.
Reviewed on January, 2025
Nancy R
Director
It helps a lott!
Very helpful software and I really appreciate their customer support too!
Reviewed on December, 2024
Joy A
Media Analyst
Amazing Experience With Livechat
This platform has been a very helpful tool for resolving customer issues. LiveChat has improved the way we interact with our clients. It also offers strong and reliable features, such as the HelpDesk.
Reviewed on December, 2024
John J.
CEO
I don't have any complaints with LiveChat so far
I've been using LiveChat for several years and truly appreciate its functionality. It allows my customers to connect with me easily during business hours, and many prefer chatting over making calls, which is a great fit for their needs.
Reviewed on April, 2024
Hannah M
HR Manager
Livechat has been perfect for us!
Having LiveChat on our website has been a big plus and has helped boost our sales. It connects smoothly with Outlook and sends me daily summaries of any missed chats, which makes following up with customers quick and easy.
Reviewed on February, 2024
Anonymous Reviewer
Advisor
We have positive experience using Livechat so far
Our overall experience with live chat has been very positive. Our clients are happy because we are able to respond quickly to their questions and support them whenever they face any issues. There is always someone available to help. We are still using the free trial, but even so, the pricing seems fair and reasonable.
Reviewed on November, 2023
Adrian C
Medical Professional
Easy to use software
Easy installation and integration but it could be a little more affordable.
Reviewed on September, 2023
Jackson M
Business Consultant
Review livechat
Live chat is a practical and budget-friendly way for businesses to communicate with customers in real time. It can handle multiple conversations at once and improve overall customer satisfaction. However, it does come with some limitations, such as reduced personal interaction, occasional technical issues that can affect transactions, language barriers, restricted features, and times when agents may not be available instantly.
Reviewed on August, 2023
Alison P
Customer Service Executive
Good software that does an awesome job!
I really like Live Chat because it is simple to use and does exactly what it is supposed to do. It helps keep costs down while also supporting our customer service needs.
Reviewed on July, 2023
Anthony M.
Owner operator
LiveChat Review
Livechat was much more enjoyable than dealing with phone calls or automated systems. I appreciated the ease of communicating with a live person and the ability to upload pictures and PDF files in real time.
Reviewed on July, 2023
Gloria M.
Sales Executive
Quick and convenient way to communicate
I would reate Livechat solid 5/5 for fullfilling my communication needs. My favorite feature is the templates as they really help me save time during conversations.
Reviewed on June, 2023
Micah l
Educator
Highly Recommended Software
I highly recommend this software. It is nice and useful software for customer service. I wish it were more affordable so that other users can also try this amazing software.
Reviewed on May, 2023
Dhruvil P.
Software engineer
Great internal communication tool
LiveChat is an effective tool for office communication enhancing team collaboration and productivity through real-time messaging, easy accessibility, and a helpful notification system. The ability to share resources and access searchable chat history is a significant advantage.
Reviewed on May, 2023
barun B.
Specialist
LiveChat is definietly enjoyable tool!!
Livechat is one of the most featured and user-friendly options available. Its intuitive design makes it easy to navigate, which I really appreciate.
Reviewed on March, 2023
Alternative Products
View All LiveChat Alternatives ↗
Top LiveChat Alternatives
Explore leading products commonly evaluated alongside LiveChat.
Frequently Asked Questions
LiveChat FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is really what separates it from tools that treat chat purely as a support channel.
Sephora reported a 25 percent lift in average order value after adding it, which points to how the platform leans into proactive engagement rather than passive ticket handling. Agents can trigger pre set messages, recommend products mid conversation, and guide a visitor toward checkout instead of just closing out a support inquiry.
- Copilot, an AI assistant inside the app, offers real time insights and helps agents respond faster
- Chat summaries let managers skim what would normally be hundreds of conversations in a fraction of the time
- 200+ integrations, including Shopify, WordPress, Slack, and WhatsApp
- Reporting dashboards covering sales tracking, agent performance, and customer satisfaction in one view
Over 35,000 companies use LiveChat, and pricing starts around $19 a month with a 14 day free trial, no card required. For teams that want a chat tool doing double duty, driving revenue and handling support, it's built with that balance specifically in mind rather than treating one as an afterthought.
- No, LiveChat does not offer a free version.
- Yes, LiveChat offers a free trial.
- No, Credit Card details are not required for the LiveChat trial.
-
LiveChat offers the following pricing plans & packages:
Starter
$19 Per Month
Team
$49 Per Month
Business
$79 Per Month
-
LiveChat supports the following payment frequencies:
- Annual Subscription
- No, LiveChat does not offer an API.
-
LiveChat can be integrated with the following applications:
- Salesforce Sales Cloud , Mailchimp , WordPress.com , HubSpot CRM , Slack , Freshdesk , Shopify , Zendesk Suite , Intercom , Microsoft Teams , Zapier , Google Analytics
-
LiveChat offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
LiveChat offers training with the following options:
- Webinar , Documentation
-
LiveChat supports the following languages:
- English
-
Following are the typical users of the LiveChat:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
-
LiveChat supports the following deployment:
- Cloud Hosted
-
LiveChat supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac
Are you an authorized LiveChat representative?
Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.
Product Comparisons
LiveChat Comparisons
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