A Customer Engagement Software is responsible for managing the interactions and communications with the customers, via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, as well as marketing personalization. Customer engagement software is responsible for encompassing the complete span of the customer interactions, thereby guiding the potential as well as the present customers through the entire journey that they have. It also helps in providing the correct information to the perfect person at a given time. It is also capable of providing value to a customer consistently. To know more about the best customer engagement software, you can consider the list of the top 10 customer engagement software, prepared by SoftwareWorld.
» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.
List of Best Customer Engagement Software | Top Client Engagement Software Reviews
1. Freshdesk – Online Customer Support Software & Helpdesk Solution
About Freshdesk: Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL.
Freshdesk Customer Engagement Features : Analytics, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.” – Vaughan Potter
1001 – 5000
Yes , get a free trial
2. Zendesk – Cloud customer service software
About Zendesk : Build a better customer experience with Zendesk; it’s leading customer engagement software where the user can interact with their customer through the phone, chat, email, social media, and many other channels. The user can quickly respond to their clients with the help of Zendesk. It’s easy to implement, use and scale. You can become a smooth operator and build your brand loyalty through this software. It’s a really wonderful support ticket system for business.
Zendesk Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content
“I knew Zendesk Support would work if we reached the scale we were aiming for, and I also knew that the Zendesk API would allow us to build whatever we needed to meet our specific needs.” – Ali Rayl
1001 – 5000
3. LiveChat – Premium Customer Service Software for Live Chat & Help Desk
About LiveChat : The software offers the fastest way to help your business customers; LiveChat is help desk software where the user can engage with their customers with ease. Through this customer engagement software, you can comfortably help those customers who have brand query and questions. The quick chat option provides the instant way to communicate with your customers and it’s really faster option than email and phone.
LiveChat Customer Engagement Features : Analytics, Communication Management, Feedback Collection, Live Chat
“The implementation of LiveChat on Plasticprinters.com not only increased the number of potential customers engaged every week but also saved a ton of cash that would be normally spend on lead acquisition and advertisement..” – Nate Johnson
51 – 200
4. ChurnZero – Customer engagement & retention for subscription businesses
About ChurnZero : Get real-time alerts, customer health scores, customer segmentation, next-gen communication and many more features with ChurnZero. It’s renowned customer success software for Saas and Subscription businesses. This software is comfortably easy to integrate with the third-party platforms. The user can map and track the journey of their customer through this software where he/she can track onboarding, engagement, expansion, and advocacy. The software offers automation feature for customer marketing.
ChurnZero Customer Engagement Features : Analytics, Churn Management, Communication Management, Content Syndication, Feedback Collection, Video Content
“Since we began working with ChurnZero, we have gained unique insights and data points pertaining to our customer base that would otherwise have been very difficult to compile. This valuable information has been instrumental in assisting us in retaining our clients at a higher rate and identifying account expansion opportunities…” – Sean Dunn
11 – 50
Not provided by vendor
5. Ebsta – Customer engagement platform with Chrome extensions
About Ebsta : The user can drive the business revenue with the proper engagement; Ebsta is the coolest customer engagement software to save time and increase team efficiency. It’s the best Salesforce plugin to supercharge your inbox. You can also track emails and links through Ebsta. The marketing, sales and customer success team can use this software to provide seamless, personal and engaging experience to their customers. It’s the best option for communication management and feedback collection.
Ebsta Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content
“We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses..” – Dennis C.
11 – 50
6. amoCRM – Lead & Sales Management for SMBs
About amoCRM : Build sales automation with amoCRM; it’s a smart cloud-based CRM system which one is helpful for sales automation and management. The user can communicate with their customer through this software; he/she can find the most popular options for communication through amoCRM. It’s easy to use software and the great platform for Saas businesses. The user can automate their sales process from lead capture to win sales through the software.
amoCRM Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Live Chat
“I used one of your major competitors’ systems for the last couple years. It was very complex — to the point of our not using many of the features we were paying for. I love how straightforward your system is. Your customer service has been outstanding in helping us get up and running. Thanks again.” – Cheryl Lasher
51 – 200
Yes, get a free trial
7. WalkMe – Transform the User Experience
About WalkMe : You can overcome challenges through Walkme. It’s a digital adoption platform to raise your standards for training, deliver the next generation customer experience and impact the digital workplace. The user can find a powerful communication feature through this software and it’s a really helpful option to improve customer engagement. You can also improve the engagement level with your employees through Walkme. It really simplifies the user experience by combining insights, engagement, guidance and automation capabilities.
WalkMe Customer Engagement Features : Analytics, Churn Management, Content Syndication, Feedback Collection, Live Chat
“We utilized WalkMe as a training and communications tool for a recent employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests.” – Sonya Shropshire
501 – 1000
Not provided by vendor
8. Huddle – Secure document collaboration & project management
About Huddle : Work better together with Huddle. Huddle is secure document collaboration and client portal software. From coworkers to the client, you can easily develop secure document collaboration with them through this software. The user can share, discuss and work on their content with the clients and employees through Huddle. You can easily engage and improve secure collaboration with clients. It’s the best client engagement software to create, control and manage the work.
Huddle Customer Engagement Features : Communication Management, Community Management, Content Syndication, Feedback Collection
“Excellent product in the collaboration software space, does everything quickly and effortlessly. Model allows for it to spread quickly through allowing users to invite others to join / create new workspaces. True collaboration with clients (internal and external) and suppliers alike.” – Steven D.
51 – 200
9. Engati – Best Free Chatbot and Live Chat Platform
About Engati: Engati is one of the best free Chatbots and Live chat platform to build bots in minutes without programming. Build once and publish across 12 major platforms – Messenger, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, WhatsApp, Twitter, Skype for business and Website. Supports intelligent paths, train, copy, analytics, and private labelling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot. Engati is one of the best free chatbot platforms to build bots in minutes without programming. Engati makes conversational automation easy, across 14 chat platforms, in 50+ languages with no coding needed.
Engati Customer Engagement Features : Analytics, Churn Management, Communication Management, Feedback Collection, Live Chat, Video Content
“We are especially impressed with the Dashboard feature where it manages all the questions put in by the user and the user can filter down the questions, alter it, add new questions, and extract report as per his requirement. It maintains a log of the user activity too. Also, the support service is appreciable. Overall, we are glad to work with you.” – Anisha P.
51 – 200
10. SurveySparrow – Conversational survey tool
About SurveySparrow : Let’s turn surveys into conversation; SurveySparrow is leading customer engagement software where the user can engage with customers through surveys and market research feature. You can create highly engaging surveys to improve customer engagement level with the help of this software. You can choose chat-like surveys to get true messaging experience. Discover your customer satisfaction level and get the perfect product feedback through SurveySparrow.
SurveySparrow Customer Engagement Features : Analytics, Feedback Collection, Video Content
“SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding.” – Parisa Vassei
02 – 10
Yes, get a free trial
11. SendX – Marketing automation and email marketing tool
About SendX : Get higher opens and reach more subscribers with Sendex. It’s leading email marketing software where the user can easily engage with their customer and increase sales. This customer engagement software offers the best start for email campaigns. The user can also find email drip sequences feature, drag and drop editor, automation & segmentation, reporting & analytics, lead capture tools, and much more features through Sendx. Read more
SendX Customer Engagement Features : Analytics, Churn Management, Communication Management, Feedback Collection
“I can create sophisticated email marketing campaigns. I’m able to plan my launches. I’ve been able to generate more sales because of this. The team are also superb – helping me with my requests very quickly. I’m barely scratching the surface as far as using the software to its fullest extent.” – Jon Buchan
02 – 10
Yes, get a free trial
12. WebEngage – WebEngage is a multi-channel B2C marketing automation cloud
About WebEngage : Great relationships are built on personalized and thoughtful communication. WebEngage is effective customer engagement software to create highly targeted communication strategies. The user can engage with their customers across channel like mobile push, in-app messaging, SMS, web overlay, web push, and email. The user can even track the channel performances and product metrics to create successful marketing strategies. Automate communication and improve customer retention with WebEngage.
WebEngage Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content
“What impressed us the most with WebEngage was their Journey Designer feature. It powers some of our most effective user engagement campaigns, enabling contextual communication across multiple channels.” – Metesh Bhati
51 – 200
Yes, get a free trial
13. SmartKarrot – Customer Success Platform to Reduce Churn
About SmartKarrot: SmartKarrot is one of the most intelligent, actionable platforms to operationalize and scale customer success from onboarding to advocacy. Customer-centric companies—both enterprises and SMBs—use it to drive successful onboarding, product adoption, customer engagement, customer retention, and revenue growth at scale. An all-in-one solution, SmartKarrot comes with all the features you would usually expect of a comprehensive customer success platform—unified 360° customer views, configurable health scores, automated playbooks, product usage heatmaps, real-time alerts, powerful segmentation, personalized engagement, tasks and touchpoints, instant integrations, and more.
SmartKarrot Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Feedback Collection, Video Content
“The fact that we are able to monitor the usage of our product feature and drill it down by each customer at a feature level is very useful.” – Director – UDM Global
1 – 100
14. Twik – Automated business intelligence & personalization automation engine
About Twik : Twik is a cloud platform that tailors content and user experience (UX) according to each visitor’s demographical and behavioral data. It features tens of key performance indicators that you can target with based on real-time actions. Twik understands your objectives as a site owner and serves each of your users with personalized funnels designed to enhance their experience and increase conversions. Twik is the only personalization platform that takes one minute to setup by implementing a single snippet to deploy GDPR-compliant pre-funnel profiling capabilities.
Twik Customer Engagement Features : Analytics, Churn Management, Content Syndication, Video Content
“As a content-based marketing agency, it was only natural to collaborate with the best content-based optimization technology. Working with Twik is a tremendous advantage for MYD – Twik allows us to provide our clients with a better understanding of their clients’ needs and wants and their purchase behaviors. As a result, it allows us as MYD, to provide them with much targeted, customized and personalized content, to increase conversion.” – Maya Kaufman
11 – 50
15. NeoDove – We help you improve sales and team productivity
About NeoDove: Sales tool is all about getting a good pipeline and also improving your item productivity. NeoDove was built with this is mind. NeoDove was conceived a year ago by the inherent need that wasn’t been met Most of the tools present in the market were catering to large tech-savvy organizations and there was nothing for MSME or whatever present was under par. With leads coming from various sources, a lot of time and effort was been wasted managing them manually and in the process losing track of them . There were no proper follow -ups nor reports and analysis to suggest what is not working.
NeoDove Customer Engagement Features : Analytics, Communication Management, Community Management, Gamification, Feedback Collection, Content syndication, Community Management
“The app is very simple to use and has been a great boon during COVID times. My team has been productive and is been building my sales pipeline by WFH. All thanks to the App. The support team is too good. They are always there for training and query resolution if any. Really happy using it.” – Gaurav K
1 – 10
Not provided by vendor
Yes, get a free trial
Get Quick Comparison of Top Customer Engagement Software
|Customer Engagement Features||Zendesk||LiveChat||ChurnZero||Ebsta||amoCRM||WalkMe||Huddle||SurveySparrow||SendX||WebEngage|
|Price||$1.00/ month/user||$16.00/ month/user||Not provided by vendor||$30.00/ month/user||$15.00/ month/user||Not provided by vendor||$11.00/ month/user||$19.00/ month/user||$19.99/ month||$199.00/ month/user|
Questions to ask a vendor when buying best Customer Engagement Software
1. Does your customer engagement software facilitate the segmentation of clients?
2. What kind of communication channels does this software offer?
3. How much automation will this system bring into my workflows?
4. Will this customer engagement solution allow me to customize my consumer loyalty programs?
5. Does the software pack in functionalities for a 360-degree campaign management process?
6. Will it automate customer follow-ups?
7. Which features of this software will I be able to customize to suit my business operations?
8. Does the software store data centrally?
9. Are there advanced search filters to retrieve specific details instantly?
10. Is the system accessible on mobile devices?
11. Does the system offer remote accessibility?
12. What kind of reporting tools does this software provide?
13. How easy is it to integrate this software with other solutions, such as e-commerce or merchant’s POS system?
14. Which information or alerts will the system provide in real-time?
15. How will the software enhance communication between my different teams?
16. What level of security does the software have in-store?
17. Will the system work smoothly on my current platforms?
18. Are there separate costs for software updates and maintenance?
19. What is the process of software implementation?
20. How quick would be your support in case of system bugs or breakdowns or other operational issues?
21. How long will the training take before we can start using the system?
22. How often will there be software upgrades?
23. Is your software capable of handling the requirements of my continuously growing business?
Related Software Categories
» Customer Service Software - Customer service management software helps you to improve communication with customers. It also helps you to manage the complete database about a customer which includes the preference of a customer, queries/issues, products which they have already purchased.
» Customer Satisfaction Software - Customer satisfaction survey software enable a healthy relationship with your customer, which results in a healthy business overall. Regarding marketing, your main target is an audience that will buy from you and will continue to buy from you.
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