Top 10+ Customer Engagement Software In 2023 (Free & Paid)

“Pipedrive has been invaluable in helping us keep our clients happy. It’s a really intuitive tool that’s easy to use and quick to master. Perhaps the most useful feature for us is the flexibility and level of integrations it has. It’s not just our CRM, it’s part of our whole sales and account management process, so the ability to talk with the other tools we use is critical.” – Guy Thornton

“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.” – Vaughan Potter

“The implementation of LiveChat on Plasticprinters.com not only increased the number of potential customers engaged every week but also saved a ton of cash that would be normally spend on lead acquisition and advertisement..” – Nate Johnson

“Since we began working with ChurnZero, we have gained unique insights and data points pertaining to our customer base that would otherwise have been very difficult to compile. This valuable information has been instrumental in assisting us in retaining our clients at a higher rate and identifying account expansion opportunities…” – Sean Dunn

“We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses..” – Dennis C.

“I used one of your major competitors’ systems for the last couple years. It was very complex — to the point of our not using many of the features we were paying for. I love how straightforward your system is. Your customer service has been outstanding in helping us get up and running. Thanks again.” – Cheryl Lasher

“We utilized WalkMe as a training and communications tool for a recent employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests.” – Sonya Shropshire

“Excellent product in the collaboration software space, does everything quickly and effortlessly. Model allows for it to spread quickly through allowing users to invite others to join / create new workspaces. True collaboration with clients (internal and external) and suppliers alike.” – Steven D.

“We are especially impressed with the Dashboard feature where it manages all the questions put in by the user and the user can filter down the questions, alter it, add new questions, and extract report as per his requirement. It maintains a log of the user activity too. Also, the support service is appreciable. Overall, we are glad to work with you.” – Anisha P.

“SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding.” – Parisa Vassei

“SPLICE has been an incredible partner – partner being the operative word – for our company to help us with our communication outreach efforts, especially as it pertains to our ability to assist our customers.” – American Integrity

“I can create sophisticated email marketing campaigns. I’m able to plan my launches. I’ve been able to generate more sales because of this. The team are also superb – helping me with my requests very quickly. I’m barely scratching the surface as far as using the software to its fullest extent.” – Jon Buchan

“What impressed us the most with WebEngage was their Journey Designer feature. It powers some of our most effective user engagement campaigns, enabling contextual communication across multiple channels.” – Metesh Bhati

“The fact that we are able to monitor the usage of our product feature and drill it down by each customer at a feature level is very useful.” – Director – UDM Global

“As a content-based marketing agency, it was only natural to collaborate with the best content-based optimization technology. Working with Twik is a tremendous advantage for MYD – Twik allows us to provide our clients with a better understanding of their clients’ needs and wants and their purchase behaviors. As a result, it allows us as MYD, to provide them with much targeted, customized and personalized content, to increase conversion.” – Maya Kaufman