Top 10 Best Customer Engagement Software In 2018

A Customer Engagement Software is responsible for managing the interactions and communications with the customers, via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, as well as marketing personalization.

Customer engagement software is responsible for encompassing the complete span of the customer interactions, thereby guiding the potential as well as the present customers through the entire journey that they have. It also helps in providing the correct information to the perfect person at a given time. It is also capable of providing value to a customer consistently.

Customer engagement management software is known for the useful benefits that it has. The software assists the companies to achieve the objective of establishing themselves as a leader in the market on basis of the experience of the customers. When a customer has a better experience when they are interacting with a particular brand, it is obvious that they will not only remain loyal but they will also be responsible for providing more revenue. They will also become the brand advocates.

The software helps in identifying advocacy and rewards it accordingly, thereby ensuring that a positive relationship is maintained. The software additionally allows the customers to find all the answers through a particular knowledge base, which reduces the email and call volume. This also results in high customer satisfaction because the time taken to contact a brand is reduced. To know more about the best customer engagement software, you can consider the list of the top 10 customer engagement software, prepared by SoftwareWorld.

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    List of Best Customer Engagement Software | Top Client Engagement Software Reviews

    1. Zendesk – Cloud customer service software

    About Zendesk : Build a better customer experience with Zendesk; it’s leading customer engagement software where the user can interact with their customer through the phone, chat, email, social media, and many other channels. The user can quickly respond to their clients with the help of Zendesk. It’s easy to implement, use and scale. You can become a smooth operator and build your brand loyalty through this software. It’s a really wonderful support ticket system for business.

    Zendesk Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content

    “I knew Zendesk Support would work if we reached the scale we were aiming for, and I also knew that the Zendesk API would allow us to build whatever we needed to meet our specific needs.” – Ali Rayl

    Zendesk

    United States

    1001 – 5000

    2007

    $1.00/month/user

    Yes

    4.5

    1632 Reviews

    4.2

    241 Reviews

    2. LiveChat – Premium Customer Service Software for Live Chat & Help Desk

    About LiveChat : The software offers the fastest way to help your business customers; LiveChat is help desk software where the user can engage with their customers with ease. Through this customer engagement software, you can comfortably help those customers who have brand query and questions. The quick chat option provides the instant way to communicate with your customers and it’s really faster option than email and phone.

    LiveChat Customer Engagement Features : Analytics, Communication Management, Feedback Collection, Live Chat

    “The implementation of LiveChat on Plasticprinters.com not only increased the number of potential customers engaged every week but also saved a ton of cash that would be normally spend on lead acquisition and advertisement..” – Nate Johnson

    LiveChat Software

    United States

    51 – 200

    2002

    $16.00/month/user

    Yes

    5.0

    465 Reviews

    4.5

    474 Reviews

    3. ChurnZero – Customer engagement & retention for subscription businesses

    About ChurnZero : Get real-time alerts, customer health scores, customer segmentation, next-gen communication and many more features with ChurnZero. It’s renowned customer success software for Saas and Subscription businesses. This software is comfortably easy to integrate with the third-party platforms. The user can map and track the journey of their customer through this software where he/she can track onboarding, engagement, expansion, and advocacy. The software offers automation feature for customer marketing.

    ChurnZero Customer Engagement Features : Analytics, Churn Management, Communication Management, Content Syndication, Feedback Collection, Video Content

    “Since we began working with ChurnZero, we have gained unique insights and data points pertaining to our customer base that would otherwise have been very difficult to compile. This valuable information has been instrumental in assisting us in retaining our clients at a higher rate and identifying account expansion opportunities…” – Sean Dunn

    ChurnZero

    United States

    11 – 50

    2015

    Not provided by vendor

    Yes

    5.0

    50 Reviews

    4.7

    99 Reviews

    4. Ebsta – Customer engagement platform with Chrome extensions

    About Ebsta : The user can drive the business revenue with the proper engagement; Ebsta is the coolest customer engagement software to save time and increase team efficiency. It’s the best Salesforce plugin to supercharge your inbox. You can also track emails and links through Ebsta. The marketing, sales and customer success team can use this software to provide seamless, personal and engaging experience to their customers. It’s the best option for communication management and feedback collection.

    Ebsta Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content

    “We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses..” – Dennis C.

    Ebsta

    United Kingdom

    11 – 50

    2012

    $30.00/month/user

    Yes

    5.0

    85 Reviews

    4.6

    89 Reviews

    5. amoCRM – Lead & Sales Management for SMBs

    About amoCRM : Build sales automation with amoCRM; it’s a smart cloud-based CRM system which one is helpful for sales automation and management. The user can communicate with their customer through this software; he/she can find the most popular options for communication through amoCRM. It’s easy to use software and the great platform for Saas businesses. The user can automate their sales process from lead capture to win sales through the software.

    amoCRM Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Live Chat

    “I used one of your major competitors’ systems for the last couple years. It was very complex — to the point of our not using many of the features we were paying for. I love how straightforward your system is. Your customer service has been outstanding in helping us get up and running. Thanks again.” – Cheryl Lasher

    QSOFT

    United States

    51 – 200

    2009

    $15.00/month/user

    Yes, get a free trial

    4.5

    75 Reviews

    4.4

    11 Reviews

    6. WalkMe – Transform the User Experience

    About WalkMe : You can overcome challenges through Walkme. It’s a digital adoption platform to raise your standards for training, deliver the next generation customer experience and impact the digital workplace. The user can find a powerful communication feature through this software and it’s a really helpful option to improve customer engagement. You can also improve the engagement level with your employees through Walkme. It really simplifies the user experience by combining insights, engagement, guidance and automation capabilities.

    WalkMe Customer Engagement Features : Analytics, Churn Management, Content Syndication, Feedback Collection, Live Chat

    “We utilized WalkMe as a training and communications tool for a recent employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests.” – Sonya Shropshire

    WalkMe

    United States

    501 – 1000

    2011

    Not provided by vendor

    Yes

    4.5

    33 Reviews

    4.4

    38 Reviews

    7. Huddle – Secure document collaboration & project management

    About Huddle : Work better together with Huddle. Huddle is secure document collaboration and client portal software. From coworkers to the client, you can easily develop secure document collaboration with them through this software. The user can share, discuss and work on their content with the clients and employees through Huddle. You can easily engage and improve secure collaboration with clients. It’s the best client engagement software to create, control and manage the work.

    Huddle Customer Engagement Features : Communication Management, Community Management, Content Syndication, Feedback Collection

    “Excellent product in the collaboration software space, does everything quickly and effortlessly. Model allows for it to spread quickly through allowing users to invite others to join / create new workspaces. True collaboration with clients (internal and external) and suppliers alike.” – Steven D.

    Huddle

    United Kingdom

    51 – 200

    2006

    $11.00/month/user

    Yes

    4.0

    27 Reviews

    4.1

    52 Reviews

    8. SurveySparrow – Conversational survey tool

    About SurveySparrow : Let’s turn surveys into conversation; SurveySparrow is leading customer engagement software where the user can engage with customers through surveys and market research feature. You can create highly engaging surveys to improve customer engagement level with the help of this software. You can choose chat-like surveys to get true messaging experience. Discover your customer satisfaction level and get the perfect product feedback through SurveySparrow.

    SurveySparrow Customer Engagement Features : Analytics, Feedback Collection, Video Content

    “SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding.” – Parisa Vassei

    SparrowApps

    United States

    02 – 10

    2017

    $19.00/month/user

    Yes, get a free trial

    5.0

    20 Reviews

    4.6

    32 Reviews

    9. SendX – Marketing automation and email marketing tool

    About SendX :  Get higher opens and reach more subscribers with Sendex. It’s leading email marketing software where the user can easily engage with their customer and increase sales. This customer engagement software offers the best start for email campaigns. The user can also find email drip sequences feature, drag and drop editor, automation & segmentation, reporting & analytics, lead capture tools, and much more features through Sendx.

    SendX Customer Engagement Features : Analytics, Churn Management, Communication Management, Feedback Collection

    “I can create sophisticated email marketing campaigns. I’m able to plan my launches. I’ve been able to generate more sales because of this. The team are also superb – helping me with my requests very quickly. I’m barely scratching the surface as far as using the software to its fullest extent.” – Jon Buchan

    SendX

    United States

    02 – 10

    2016

    $19.99/month

    Yes, get a free trial

    5.0

    14 Reviews

    4.5

    14 Reviews

    10. WebEngage – WebEngage is a multi-channel B2C marketing automation cloud

    About WebEngage : Great relationships are built on personalized and thoughtful communication. WebEngage is effective customer engagement software to create highly targeted communication strategies. The user can engage with their customers across channel like mobile push, in-app messaging, SMS, web overlay, web push, and email. The user can even track the channel performances and product metrics to create successful marketing strategies. Automate communication and improve customer retention with WebEngage.

    WebEngage Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content

    “What impressed us the most with WebEngage was their Journey Designer feature. It powers some of our most effective user engagement campaigns, enabling contextual communication across multiple channels.” – Metesh Bhati

    WebEngage

    India

    51 – 200

    2011

    $199.00/month/user

    Yes, get a free trial

    4.5

    20 Reviews

    3.7

    6 Reviews