Top 10 Best Customer Engagement Software In 2019

A Customer Engagement Software is responsible for managing the interactions and communications with the customers, via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, as well as marketing personalization. Customer engagement software is responsible for encompassing the complete span of the customer interactions, thereby guiding the potential as well as the present customers through the entire journey that they have. It also helps in providing the correct information to the perfect person at a given time. It is also capable of providing value to a customer consistently. To know more about the best customer engagement software, you can consider the list of the top 10 customer engagement software, prepared by SoftwareWorld.

Best Customer Engagement Software

What are the Best Customer Engagement Software in 2019?

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information.

List of Best Customer Engagement Software | Top Client Engagement Software Reviews

1. Zendesk – Cloud customer service software

Our Score 99/100

About Zendesk : Build a better customer experience with Zendesk; it’s leading customer engagement software where the user can interact with their customer through the phone, chat, email, social media, and many other channels. The user can quickly respond to their clients with the help of Zendesk. It’s easy to implement, use and scale. You can become a smooth operator and build your brand loyalty through this software. It’s a really wonderful support ticket system for business.

Zendesk Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content

“I knew Zendesk Support would work if we reached the scale we were aiming for, and I also knew that the Zendesk API would allow us to build whatever we needed to meet our specific needs.” – Ali Rayl

Zendesk Reviews


United States

1001 – 5000





1632 Reviews


241 Reviews

2. LiveChat – Premium Customer Service Software for Live Chat & Help Desk

Our Score 98/100

About LiveChat : The software offers the fastest way to help your business customers; LiveChat is help desk software where the user can engage with their customers with ease. Through this customer engagement software, you can comfortably help those customers who have brand query and questions. The quick chat option provides the instant way to communicate with your customers and it’s really faster option than email and phone.

LiveChat Customer Engagement Features : Analytics, Communication Management, Feedback Collection, Live Chat

“The implementation of LiveChat on not only increased the number of potential customers engaged every week but also saved a ton of cash that would be normally spend on lead acquisition and advertisement..” – Nate Johnson

LiveChat Reviews

LiveChat Software

United States

51 – 200





465 Reviews


474 Reviews

3. ChurnZero – Customer engagement & retention for subscription businesses

Our Score 97/100

About ChurnZero : Get real-time alerts, customer health scores, customer segmentation, next-gen communication and many more features with ChurnZero. It’s renowned customer success software for Saas and Subscription businesses. This software is comfortably easy to integrate with the third-party platforms. The user can map and track the journey of their customer through this software where he/she can track onboarding, engagement, expansion, and advocacy. The software offers automation feature for customer marketing.

ChurnZero Customer Engagement Features : Analytics, Churn Management, Communication Management, Content Syndication, Feedback Collection, Video Content

“Since we began working with ChurnZero, we have gained unique insights and data points pertaining to our customer base that would otherwise have been very difficult to compile. This valuable information has been instrumental in assisting us in retaining our clients at a higher rate and identifying account expansion opportunities…” – Sean Dunn

ChurnZero Reviews


United States

11 – 50


Not provided by vendor



50 Reviews


99 Reviews

4. Ebsta – Customer engagement platform with Chrome extensions

Our Score 96/100

About Ebsta : The user can drive the business revenue with the proper engagement; Ebsta is the coolest customer engagement software to save time and increase team efficiency. It’s the best Salesforce plugin to supercharge your inbox. You can also track emails and links through Ebsta. The marketing, sales and customer success team can use this software to provide seamless, personal and engaging experience to their customers. It’s the best option for communication management and feedback collection.

Ebsta Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content

“We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses..” – Dennis C.

Ebsta Reviews


United Kingdom

11 – 50





85 Reviews


89 Reviews

5. amoCRM – Lead & Sales Management for SMBs

Our Score 95/100

About amoCRM : Build sales automation with amoCRM; it’s a smart cloud-based CRM system which one is helpful for sales automation and management. The user can communicate with their customer through this software; he/she can find the most popular options for communication through amoCRM. It’s easy to use software and the great platform for Saas businesses. The user can automate their sales process from lead capture to win sales through the software.

amoCRM Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Live Chat

“I used one of your major competitors’ systems for the last couple years. It was very complex — to the point of our not using many of the features we were paying for. I love how straightforward your system is. Your customer service has been outstanding in helping us get up and running. Thanks again.” – Cheryl Lasher

amoCRM Reviews


United States

51 – 200



Yes, get a free trial


75 Reviews


11 Reviews

6. WalkMe – Transform the User Experience

Our Score 94/100

About WalkMe : You can overcome challenges through Walkme. It’s a digital adoption platform to raise your standards for training, deliver the next generation customer experience and impact the digital workplace. The user can find a powerful communication feature through this software and it’s a really helpful option to improve customer engagement. You can also improve the engagement level with your employees through Walkme. It really simplifies the user experience by combining insights, engagement, guidance and automation capabilities.

WalkMe Customer Engagement Features : Analytics, Churn Management, Content Syndication, Feedback Collection, Live Chat

“We utilized WalkMe as a training and communications tool for a recent employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests.” – Sonya Shropshire

WalkMe Reviews


United States

501 – 1000


Not provided by vendor



33 Reviews


38 Reviews

7. Huddle – Secure document collaboration & project management

Our Score 93/100

About Huddle : Work better together with Huddle. Huddle is secure document collaboration and client portal software. From coworkers to the client, you can easily develop secure document collaboration with them through this software. The user can share, discuss and work on their content with the clients and employees through Huddle. You can easily engage and improve secure collaboration with clients. It’s the best client engagement software to create, control and manage the work.

Huddle Customer Engagement Features : Communication Management, Community Management, Content Syndication, Feedback Collection

“Excellent product in the collaboration software space, does everything quickly and effortlessly. Model allows for it to spread quickly through allowing users to invite others to join / create new workspaces. True collaboration with clients (internal and external) and suppliers alike.” – Steven D.

Huddle Reviews


United Kingdom

51 – 200





27 Reviews


52 Reviews

8. SurveySparrow – Conversational survey tool

Our Score 92/100

About SurveySparrow : Let’s turn surveys into conversation; SurveySparrow is leading customer engagement software where the user can engage with customers through surveys and market research feature. You can create highly engaging surveys to improve customer engagement level with the help of this software. You can choose chat-like surveys to get true messaging experience. Discover your customer satisfaction level and get the perfect product feedback through SurveySparrow.

SurveySparrow Customer Engagement Features : Analytics, Feedback Collection, Video Content

“SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding.” – Parisa Vassei

SurveySparrow Reviews


United States

02 – 10



Yes, get a free trial


25 Reviews


169 Reviews

9. SendX – Marketing automation and email marketing tool

Our Score 90/100

About SendX :  Get higher opens and reach more subscribers with Sendex. It’s leading email marketing software where the user can easily engage with their customer and increase sales. This customer engagement software offers the best start for email campaigns. The user can also find email drip sequences feature, drag and drop editor, automation & segmentation, reporting & analytics, lead capture tools, and much more features through Sendx. Read more

SendX Customer Engagement Features : Analytics, Churn Management, Communication Management, Feedback Collection

“I can create sophisticated email marketing campaigns. I’m able to plan my launches. I’ve been able to generate more sales because of this. The team are also superb – helping me with my requests very quickly. I’m barely scratching the surface as far as using the software to its fullest extent.” – Jon Buchan

SendX Reviews


United States

02 – 10



Yes, get a free trial


14 Reviews


14 Reviews

10. WebEngage – WebEngage is a multi-channel B2C marketing automation cloud

Our Score 89/100

About WebEngage : Great relationships are built on personalized and thoughtful communication. WebEngage is effective customer engagement software to create highly targeted communication strategies. The user can engage with their customers across channel like mobile push, in-app messaging, SMS, web overlay, web push, and email. The user can even track the channel performances and product metrics to create successful marketing strategies. Automate communication and improve customer retention with WebEngage.

WebEngage Customer Engagement Features : Analytics, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Gamification, Live Chat, Video Content

“What impressed us the most with WebEngage was their Journey Designer feature. It powers some of our most effective user engagement campaigns, enabling contextual communication across multiple channels.” – Metesh Bhati

WebEngage Reviews



51 – 200



Yes, get a free trial


20 Reviews


6 Reviews

Get Quick Comparison of Top Customer Engagement Software

Customer Engagement FeaturesZendeskLiveChatChurnZeroEbstaamoCRMWalkMeHuddleSurveySparrowSendXWebEngage
Price$1.00/ month/user$16.00/ month/userNot provided by vendor$30.00/ month/user$15.00/ month/userNot provided by vendor$11.00/ month/user$19.00/ month/user$19.99/ month$199.00/ month/user
Churn Management       
Communication Management        
Community Management     
Content Syndication      
Feedback Collection         
Live Chat      
Video Content     

Related Software Categories

» Customer Service Software - Customer service management software helps you to improve communication with customers. It also helps you to manage the complete database about a customer which includes the preference of a customer, queries/issues, products which they have already purchased.

» Customer Satisfaction Software - Customer satisfaction survey software enable a healthy relationship with your customer, which results in a healthy business overall. Regarding marketing, your main target is an audience that will buy from you and will continue to buy from you.

» Complaint Management Software - To err is human and to solve, divine. Mistakes happen in every business and are inevitable. Many companies are turning heads from paper-based complaint management to automated processes such as complaint management software to manage customer complaints and their resolution.

» Inside Sales Software - The inside sales software is integral to keep up with the high-touch sales along with the follow up of the prospects frequently in a sales cycle. The sophisticated software assists with the key roles in the inside sales including lead qualification and conducting demos.