Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

972 Software

Top 10 Customer Engagement Software

Braze

Braze

Contact Vendor

EngageBay CRM

EngageBay CRM

$12.74 Per month

Freshchat

Freshchat

$18.01 Per month

Freshdesk

Freshdesk

$15 Per month

Intercom

Intercom

$39 Per month

Mixpanel

Mixpanel

$28 Per month

Pendo

Pendo

$3500 Per year

Sprout Social

Sprout Social

$199 Per month

Twilio

Twilio

Contact Vendor

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Slack

Made for people. Built for productivity.

   4.5

 (1 Reviews)

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

Free Trial

Available

Pricing Type

$245 Per month

Location

United States

Zendesk Suite

Customer Service Software to Create a Great Experience

   4.4

 (2 Reviews)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Free Trial

Available

Pricing Type

$55 Per month

Location

United States

Pipefy

Business Process Automation & Workflow Software

   4.0

 (1 Reviews)

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, including customizable process templates, automation rules, and dynamic forms for tailored solutions. With a user-friendly int... Read more about Pipefy

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Dynamics 365 Sales is a comprehensive sales force automation software designed to help organizations optimize their sales processes and improve customer engagement. This platform provides sales teams with a suite of tools that streamline lead management, opportunity tracking, and customer relationship management. With Dynamics 365 Sales, users can easily access customer information, track interact... Read more about Dynamics 365 Sales

Free Trial

NA

Pricing Type

$65 Per user

Location

United States

Adobe Journey Optimizer is an advanced digital asset management software designed to enhance customer experiences by delivering personalized content across channels. This platform allows businesses to manage and optimize their marketing assets efficiently, ensuring that the right content reaches the right audience at the right time. With features such as automated campaign workflows, real-time dat... Read more about Adobe Journey Optimizer

Free Trial

NA

Pricing Type

$10000 Per year

Location

United States

Adobe Customer Journey Analytics is a powerful customer engagement software designed to provide businesses with deep insights into customer interactions across multiple touchpoints. This platform aggregates and analyzes data from various sources, enabling organizations to understand customer behavior and preferences comprehensively. With features such as real-time dashboards, customizable reports,... Read more about Adobe Customer Journey Analytics

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

HubSpot CRM

Free CRM Software & Tools for Your Whole Team

HubSpot is a top-rated all-in-one customer platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best choice for small and scaling businesses alike. This platform offers a comprehensive suite of tools to manage customer relationships effectively, streamline sales processes, and drive rev... Read more about HubSpot CRM

Free Trial

Available

Pricing Type

$20 Per month

Location

United States

Salesforce Service Cloud

Top Customer Service & Support Software Solutions

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Free Trial

30 Days

Pricing Type

$25 Per month

Location

United States

Typeform

People-Friendly Forms and Surveys

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ver... Read more about Typeform

Free Trial

Available

Pricing Type

$25 Per month

Location

United States

Salesforce Marketing Cloud

AI-powered, cloud-based digital marketing platform

Salesforce Marketing Cloud is a digital marketing platform offering various tools for email, social media, and mobile marketing. It enables personalized customer engagement with its segmentation and targeting capabilities. The platform provides automation for email campaigns, streamlining communication efforts. It includes robust analytics for tracking campaign performance and customer interaction... Read more about Salesforce Marketing Cloud

Free Trial

Available

Pricing Type

$1,250 Per month

Location

United States

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for a variety of purposes, such as lead generation, customer feedback, support, and more. VideoAsk’s intuitive interface ... Read more about VideoAsk

Free Trial

Available

Pricing Type

$24 Per month

Location

Spain

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Sales... Read more about Salesforce for Retail

Free Trial

Available

Pricing Type

$25 Per month

Location

United States

Salesforce Genie Customer Data Cloud is a cutting-edge customer data platform (CDP) designed to unify customer information from multiple sources, providing businesses with a 360-degree view of their audience. By integrating real-time data from CRM systems, social media, e-commerce platforms, and more, it creates a single source of truth for customer insights. Genie offers advanced AI-driven analyt... Read more about Salesforce Genie Customer Data Cloud

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across multiple channels. With its intuitive interface, service teams can efficiently resolve issues, ensuring customer satisfa... Read more about SAP Customer Experience

Free Trial

Available

Pricing Type

$58 Per user

Location

Germany

Hootsuite

Best Social Media Marketing and Management Tool

Hootsuite is one of the leading social media management platforms that revolutionizes how businesses approach their online presence. As a centralized hub, Hootsuite empowers users to schedule, manage, and analyze content across various social media channels seamlessly. With a user-friendly interface, it facilitates efficient social media planning and collaboration among team members. Hootsuite's d... Read more about Hootsuite

Free Trial

30 Days

Pricing Type

$1,915 Per month

Location

Canada

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Zoho Campaigns

A simple, yet effective platform that helps you send the right email campaign to the right audience at the right time.

Zoho Campaigns is a user-friendly email marketing platform designed to help businesses create, send, and track email campaigns effectively. It offers a variety of features such as automated email sequences, customizable templates, and detailed analytics to gauge campaign performance. The tool integrates seamlessly with Zoho CRM, enhancing the ability to target audiences accurately. Its social medi... Read more about Zoho Campaigns

Free Trial

14 Days

Pricing Type

$180 Per month

Location

India

Zoho CRM

Top-rated Sales CRM Software by Customers

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM

Free Trial

15 Days

Pricing Type

$14 Per month

Location

India

Zoho SalesIQ

The Customer Engagement Platform For Your Business

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors in real-time. With Zoho SalesIQ, companies can identify high-potential leads based on visitor behavior and history, prov... Read more about Zoho SalesIQ

Free Trial

15 Days

Pricing Type

$7 Per month

Location

India

Zoho Desk

Top Rated Customer Service Help Desk Software

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Free Trial

15 Days

Pricing Type

$800 Per month

Location

British Indian Ocean Territory

UserVoice

The World's Best Product Feedback Tool

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Free Trial

14 Days

Pricing Type

$699 Per month

Location

United States

Square Marketing is a marketing automation software designed to help businesses engage customers, boost sales, and build brand loyalty. The platform offers tools for creating and sending email campaigns, segmenting audiences, and tracking customer interactions. Square Marketing’s user-friendly interface enables users to design professional emails with customizable templates, making it easy to pr... Read more about Square Marketing

Free Trial

Available

Pricing Type

$15 Per month

Location

United States

Square Loyalty is a customer loyalty software designed to help businesses build lasting relationships with their customers through rewarding experiences. The platform enables businesses to create and manage loyalty programs that encourage repeat purchases, customer engagement, and brand advocacy. Square Loyalty allows businesses to offer personalized rewards, such as discounts, points, or exclusiv... Read more about Square Loyalty

Free Trial

Available

Pricing Type

$45 Per month

Location

United States

Sprinklr Service

The Leading AI-Powered CCaaS Platform

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Free Trial

30 Days

Pricing Type

$199 Per month

Location

United States

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