Khoros Communities
Claim ProfileCommunity management software for enterprises
SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Khoros Communities
"Businesses that want to build and manage branded online communities often turn to Khoros Communities as a practical solution. It helps support teams, marketing groups, and customer success departments create spaces where users can connect, ask questions, and share knowledge. This can reduce support ticket volume while keeping customers engaged. That said, smaller businesses or early-stage startups may find the platform more than they need, especially if their community management needs are still fairly basic."
Decision Snapshot
Khoros Communities Evaluation Snapshot
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Khoros Communities Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Khoros Communities
Problem it Solves
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Enhances Customer Engagement And Support Through Community-driven Interactions
Target Users
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Community Managers
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Customer Support Agents
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Marketing Professionals
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Product Managers
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IT Administrators
Core Use Case
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Enhance Customer Engagement
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Foster Peer-to-peer Support
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Drive Product Ideation
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Improve Customer Satisfaction
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Reduce Support Costs
USP
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Empower Customer Engagement With Vibrant And Interactive Online Communities
Pros
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Built-in gamification keeps community members genuinely engaged over time
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Analytics go deep, tracking sentiment and engagement trends together
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Moderation tools scale well for large, high-traffic communities
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SEO-friendly architecture helps community content rank in search organically
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Supports multiple community types — forums, blogs, Q&A — under one roof
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Enterprise-grade permissions give admins fine control over member roles
Cons
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Enterprise-focused setup makes onboarding smaller teams unnecessarily complex
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Advanced analytics and deeper reporting sit behind higher plan tiers
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Customization flexibility requires technical resources most mid-sized teams lack
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Platform feels heavyweight when simpler community needs are all that's required
Editorial Buyer Guidance
Who Is Khoros Communities Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Enhances Customer Engagement And Support Through Community-driven InteractionsTarget Users
- Community Managers
- Customer Support Agents
- Marketing Professionals
- Product Managers
- IT Administrators
Core Use Cases
- Enhance Customer Engagement
- Foster Peer-to-peer Support
- Drive Product Ideation
- Improve Customer Satisfaction
- Reduce Support Costs
Unique Selling Point
Empower Customer Engagement With Vibrant And Interactive Online Communities
Strengths and Limitations
Khoros Communities Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Built-in gamification keeps community members genuinely engaged over time
- Analytics go deep, tracking sentiment and engagement trends together
- Moderation tools scale well for large, high-traffic communities
- SEO-friendly architecture helps community content rank in search organically
- Supports multiple community types — forums, blogs, Q&A — under one roof
- Enterprise-grade permissions give admins fine control over member roles
!
Cons
- Enterprise-focused setup makes onboarding smaller teams unnecessarily complex
- Advanced analytics and deeper reporting sit behind higher plan tiers
- Customization flexibility requires technical resources most mid-sized teams lack
- Platform feels heavyweight when simpler community needs are all that's required
Sponsored Products
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Sponsored placements are paid positions and do not influence Khoros Communities profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
Khoros Communities Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Community Software 27 selected features Open category ↗ ⌄
Group Management
Event Management
Activity Dashboard
Content Management
Calendar Management
@mentions
Ideation
Website Management
Drag & Drop
User Management
Feedback Management
Membership Management
Engagement Tracking
Email Management
Discussions/Forums
Member Directory
Activity Tracking
Filtering
Alerts/Notifications
Chat/Messaging
Multi-Language
Knowledge Base Management
Social Media Integration
Moderation
Communication Management
Contact Database
Artificial Intelligence
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Artificial Intelligence
Connected Applications
Khoros Communities Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
AWS Cloud
Adobe Analytics
Dynamics 365
Google Analytics
HubSpot CRM
Zendesk Suite
Oracle Eloqua Marketing Automation
Salesforce Sales Cloud
Google Cloud
Tableau
Jira
Zapier
Sprinklr
ServiceNow
Pricing Information
Khoros Communities Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a Khoros Communities Review ↗
Khoros Communities Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Anonymous Reviewer
Online Community Manager
Strong and Technical Community
It has a strong user community and is highly technical offering mobile responsiveness and the ability to manage many tasks from a phone. However, development moves slowly, new ideas take time to be implemented, and the platform can feel overly complex. It is also quite expensive, which may be a drawback for some users.
Reviewed on June, 2023
Alternative Products
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Frequently Asked Questions
Khoros Communities FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Khoros Communities is a robust platform designed to empower organizations in building and managing online communities effectively. With a user-friendly interface, it facilitates seamless communication and collaboration among community members. Khoros Communities supports discussion forums, blogs, and social media integration, providing a versatile space for engagement. Its moderation tools ensure a positive community environment, while analytics features offer insights into user behavior. The platform is customizable, allowing organizations to tailor their community's look and feel. With responsive design, users can access and participate in communities from various devices. Khoros Communities is a comprehensive solution for fostering connections, sharing knowledge, and enhancing community engagement for businesses and organizations.
- No, Khoros Communities does not offer a free version.
- No, Khoros Communities does not offer any free trial.
- Yes, Khoros Communities offers an API.
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Khoros Communities can be integrated with the following applications:
- Salesforce Sales Cloud , ServiceNow , Jira , Tableau , HubSpot CRM , Slack , AWS Cloud , Google Cloud , Adobe Analytics , Zendesk Suite , Microsoft Teams , Zapier , Google Analytics , ServiceNow , Oracle Eloqua Marketing Automation , Sprinklr , Dynamics 365 , ServiceNow , jira
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Khoros Communities offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
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Khoros Communities offers training with the following options:
- In-person , Webinar , Documentation
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Khoros Communities supports the following languages:
- English
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Following are the typical users of the Khoros Communities:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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Khoros Communities supports the following deployment:
- Cloud Hosted
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Khoros Communities supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac , Linux
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