Top 10 Complaint Management Software In 2019

To err is human and to solve, divine. Mistakes happen in every business and are inevitable. Many companies are turning heads from paper-based complaint management to automated processes such as complaint management software to manage customer complaints and their resolution. With having an efficient customer complaints management software, companies receive complaints, track and resolve them. It also helps in reducing customer complaints with time.

A complaint handling software benefits organizations in several ways. From improved customer service, maintaining quality control, enhancing IT support, managing compliance and preventive lawsuits to tracking customer feedback in real-time. Features of a customer complaint management software include automated complaint processing, enhanced workflow, and improved documentation, advanced report processing with customization related to different industries.

Having an efficient complaint management software is a necessity for companies. It acts as a matter of good business practice for companies that have customer support. Quick and efficient complaint handling reduces labor costs in a broader prospect for the organization. With numerous customizations, customer complaint management software has led to a new way of managing customer complaints coming in real-time.

Here is the list of top-rated customer complaints management software by SoftwareWorld. This list will help you decide and choose the best complaint management software for your company.

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    List of Best Customer Complaint Management Software | Complaint Management System Reviews

    1. Zendesk – Cloud customer service software

    About Zendesk: Having cohesive customer support helps in understanding what your customers want! Zendesk is power-packed, flexible customer complaint management software that connects organizations with their reverent customers. Zendesk is a platform which establishes a connection with customers over email, phone calls, chats, social media, and various other channels and generating effective solutions. Zendesk plays a pivotal role in deriving customer satisfaction and assisting the company to focus on improving service experience.

    Zendesk Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring, Survey Management

    “Ellevest was built by and for our clients. Zendesk allows us to stay calibrated to who our clients are and what they want. With Zendesk tools, we can quickly respond to client requests — both spoken and unspoken.” – Margaret Kim

    Zendesk

    United States

    1001 – 5000

    2007

    $5.00/month/user

    Yes , get a free trial

    4.5

    1327 Reviews

    4.2

    1061 Reviews

    2. Zoho Desk – Industry’s first context-aware Helpdesk Software

    About Zoho Desk: Happy and satisfied customers are an inevitable part of a successful business. Zoho Desk understands this requirement and provides a contextual platform to organizations. Zoho Desk provides agents and employees of the company with a right set of tools to understand their customers. This complaint management software aids in increasing productivity, working in sync with customers demand, understanding critical issues and making the right decisions. Zoho Desk is a ticket to answers which customers can seek on their own without disrupting the employee’s productivity.

    Zoho Desk Complaint Management Features : Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Self Service Portal, Social Media Monitoring, Survey Management

    “Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that.” – Felipe Quiceno

    Zoho Desk

    India

    1001 – 5000

    1996

    $12.00/month

    Yes , get a free trial

    4.5

    1423 Reviews

    4.3

    519 Reviews

    3. Freshdesk – Online Customer Support Software & Helpdesk Solution

    About Freshdesk: Freshdesk is one of the best complaint management software in terms of features, intuitiveness, and affordability. Freshdesk tracks and manages incoming support tickets and streamlines similar queries in one window. SLA management features in-built in Freshdesk helps the organization to respond to each query according to a different business hour or categories. Freshdesk saves a lot of time for the employees by offering canned responses and automizing them for repeated actions. If you are looking for affordable customer management software, then Freshdesk is your call!

    Freshdesk Complaint Management Features : Complaint Classification, Customer Complaint Tracking, Issue Tracking, Routing

    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.” – Vaughan Potter

    Freshworks

    United States

    1001 – 5000

    2010

    $19.00/month/user

    Yes , get a free trial

    4.5

    664 Reviews

    4.4

    1741 Reviews

    4. Instabug – In-app feedback & bug reporting for mobile apps

    About Instabug : An all-in-one mobile app is one of the best solutions to manage customer queries and get user feedback. Instabug is the new in-app feedback SDK equipped, comprehensive bug reporting mobile app that allows hierarchy inspection to each query and feedback. Instabug drives negative feedback to a private channel for better inspection without disrupting your happy customers. The application supports in getting five-star ratings and feedbacks from relevant customers by eliminating irritating pop-ups and troublesome emailing.

    Instabug Complaint Management Features : Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Self Service Portal, Survey Management

    “Instabug makes it easier for our beta testers to quickly send feedback directly from within the app, helping us identify and fix critical issues in an easy-to-use testing environment. We also love that their customer service team is quick to respond to our requests.” – Billy Pham

    Instabug

    United States

    51 – 200

    2013

    $49.00/month

    Yes , get a free trial

    4.5

    67 Reviews

    4.2

    95 Reviews

    5. Preferred Patron Loyalty – Top rated customer loyalty software program

    About Preferred Patron Loyalty : Preferred Patron Loyalty is one of the robust software programs that entitle customer management for small, medium, and large scale customer-service oriented industries. Preferred Paton Loyalty has been rated with five stars by most of the software reviewing sites for its customer-oriented advancements. With this loyalty platform, you get a unified marketing portal that helps in establishing omnichannel communication with your customers. You can engage your customers with meaningful incentives and make them come back again and again with the marketing automation programs.

    eCasework Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Issue Tracking, Survey Management

    “I had to focus on my improving customer relationships, to form a bond that would instill a sense of loyalty. I have seen significant improvement with retaining customers and feel satisfied that going with their solution was, perhaps, one of the smartest things I could have done!” – Richard Lamkin

    Preferred Market Solutions

    United States

    11 – 50

    2004

    $69.00/month

    Yes, get a free trial

    5.0

    72 Reviews

    4.5

    1 Reviews

    6. i-Sight – Investigative case management software

    About i-Sight: Investigating frauds, feedbacks, compliances, and complaints are crucial for a developing company to establish a better customer relationship. I-Sight is one of the best investigative case solution management that fits like a glove in the company. This platform is built by the industry experts to support the companies with complaint and case management. The platform manages multiple investigations, uploads notes, interviews and evidence to enforce investigative process on allegations. It helps in reducing liabilities by providing comprehensive insight reports to reduce risk and fraudulent.

    i-Sight Complaint Management Features : Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Issue Tracking, Quality Assurance Management, Routing

    “We can just look up the information regardless of who has ownership of the case. And we can do it whether we are at our desks or we are at home.” – Jonaura Wisdom

    i-Sight

    Canada

    51 – 200

    1999

    Not provided by vendor

    Yes

    4.5

    4 Reviews

    3.5

    1 Reviews

    7. NABD System – Multi-channel Customer support & Help Desk software-FREE PLAN

    About NABD System: NABD System is affordable, easy to use, best customer complaint management software for the business of all sizes. With its rich management features, the software ensures customer service experience across all channels. Whether it is social media, emails, chats, or mobile, NABD develops cross –channel strategies and establishes a better customer relationship. With NABD, organizations can smartly listen, analyze, operate and measure customer grievance and improve service level.

    NABD System Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring

    “I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.” – Ryan

    NABD System

    Egypt

    11 – 50

    2002

    $30.00/month/user

    Yes , get a free trial

    4.5

    37 Reviews

    5.0

    1 Reviews

    8. Marker.io – Visual bug tracking tool

    About Marker.io : Marker.io is a visual bug and feedback collector tool and report generator software. This is one of the best complaint management software which provides a various efficient tool to the employees that helps in collecting feedbacks instantly. Marker.io explains feedback by drawing annotations and assigning labels to the team members. The software is connected with user-friendly platforms which transforms the feedbacks into visual bugs and create reports that can be accessed with a single click.

    Marker.io Complaint Management Features : Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Routing

    “Logging new issues in Jira is a very clunky process. That’s why we love Marker.io so much! It makes it so easy for anyone on the team to report visual issues directly into Jira without leaving our app. Huge improvement to our testing & QA workflow!” – Romain Dardour

    Marker.io

    United States

    02 – 10

    2015

    $19.00/month

    Yes , get a free trial

    5.0

    48 Reviews

    0.0

    0 Reviews

    9. Katabat – Customer comms, marketing and debt management for lenders

    About Katabat : Katabat is a unique cloud-based customer experience management solution which supports the organization in building a healthy customer relationship. Organizations can Unite, Liberate and Restore customer relationship with Katabat. The software has won hearts of international clients with its antiquated features and seamless technology. Katabat supports the futuristic business by assisting in the generation of profitable results. From activating new accounts, marketing, servicing collection, recovery, and getting feedbacks-Katabat do it all!

    Katabat Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Survey Management

    “I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.” – Syed A.

    Katabat

    United States

    51 – 200

    2006

    Not provided by vendor

    Yes , get a free trial

    5.0

    7 Reviews

    0.0

    0 Reviews

    10. eCasework – Case management & CRM for representatives and their staff

    About eCasework : eCaseWork is a customized platform for case management and CRM. This software is an all-in-one program for councilors, MLAs, MPS, AMs, MSPs, and Unions. eCaseWOrk is a notebook, an address book, diary, email box, and a blank spreadsheet to collect case information and record all relevant inputs. It is a cloud-based program that helps you manage information and case data from anywhere irrespective of what platform and place you are. With integrated security features, eCaseWork helps you deal with real data and real problems without worrying about breach of data.

    eCasework Complaint Management Features : Case Management, Customer Complaint Tracking, Feedback Management, Issue Tracking, Self Service Portal

    “Fantastic software for councillors & MPs to keep tabs on casework. Very easy to add resident cases. Easily accessible from phone, iPad, laptop, PC. Simple operation and information entry, and the reminders are so useful when I have so many queries to keep up with and officers to chase! Well worth the subscription.” – Fran C.

    Porism

    United Kingdom

    11 – 50

    1989

    $5.00/month/user

    Yes , get a free trial

    5

    5 Reviews

    0

    0 Reviews

     

    Get Quick Comparison of Top Complaint Management Software

    Complaint Management Features Zendesk Zoho Desk Freshdesk Instabug Preferred Patron i-Sight NABD System Marker.io Katabat eCasework
    Price $5.00/ month/user $12.00/month $19.00/ month/user $49.00/month $69.00/month Not provided by vendor $30.00/ month/user $19.00/month Not provided by vendor $5.00/ month/user
    Case Management                
    Complaint Classification                
    Corrective Actions (CAPA)          
    Customer Complaint Tracking                    
    Feedback Management                
    Forms Management      
    Issue Tracking                    
    Quality Assurance Management              
    Routing            
    Self Service Portal            
    Social Media Monitoring      
    Survey Management