1. Zendesk – Cloud customer service software
About Zendesk: Having cohesive customer support helps in understanding what your customers want! Zendesk is power-packed, flexible customer complaint management software that connects organizations with their reverent customers. Zendesk is a platform which establishes a connection with customers over email, phone calls, chats, social media, and various other channels and generating effective solutions. Zendesk plays a pivotal role in deriving customer satisfaction and assisting the company to focus on improving service experience.
Zendesk Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring, Survey Management
“Ellevest was built by and for our clients. Zendesk allows us to stay calibrated to who our clients are and what they want. With Zendesk tools, we can quickly respond to client requests — both spoken and unspoken.” – Margaret Kim
“Ellevest was built by and for our clients. Zendesk allows us to stay calibrated to who our clients are and what they want. With Zendesk tools, we can quickly respond to client requests — both spoken and unspoken.” – Margaret KimZendesk
United States
1001 – 5000
2007
$5.00/month/user
Yes , get a free trial
4.3 
2300+ Reviews
4.0 
2700+ Reviews
2. Salesforce Service Cloud – Deliver personalized service across any channel.
About Salesforce Service Cloud: Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, built on the company’s CRM software for sales professionals. Service Cloud gives you a 360-degree view of your customers enabling you to deliver smarter, faster, and more personalized service. Salesforce is the leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
Salesforce Service Cloud Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring, Survey Management
“Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently. Service cloud helps us to automate the service process, streamline workflows and improve the sales rep experience. The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.” – Krishna KashyapSalesforce
United States
10,001+
1999
$25.00/month/user
Yes , get a free trial
4.4
450+ Reviews
4.1
1480+ Reviews
3. Freshdesk – Online Customer Support Software & Helpdesk Solution
About Freshdesk: Freshdesk is one of the best complaint management software in terms of features, intuitiveness, and affordability. Freshdesk tracks and manages incoming support tickets and streamlines similar queries in one window. SLA management features in-built in Freshdesk helps the organization to respond to each query according to a different business hour or categories. Freshdesk saves a lot of time for the employees by offering canned responses and automizing them for repeated actions. If you are looking for affordable customer management software, then Freshdesk is your call!
Freshdesk Complaint Management Features : Complaint Classification, Customer Complaint Tracking, Issue Tracking, Routing
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.” – Vaughan PotterFreshworks
United States
1001 – 5000
2010
$19.00/month/user
Yes , get a free trial
4.5
2010+ Reviews
4.4
2250+ Reviews
4. Zoho Desk – Industry’s first context-aware Helpdesk Software
About Zoho Desk: Happy and satisfied customers are an inevitable part of a successful business. Zoho Desk understands this requirement and provides a contextual platform to organizations. Zoho Desk provides agents and employees of the company with a right set of tools to understand their customers. This complaint management software aids in increasing productivity, working in sync with customers demand, understanding critical issues and making the right decisions. Zoho Desk is a ticket to answers which customers can seek on their own without disrupting the employee’s productivity.
Zoho Desk Complaint Management Features : Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Self Service Portal, Social Media Monitoring, Survey Management
“Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that.” – Felipe QuicenoZoho Corporation
India
5001-10000
1996
$12.00/month
Yes , get a free trial
4.5
1590+ Reviews
4.3
1870+ Reviews
5. Instabug – In-app feedback & bug reporting for mobile apps
About Instabug : An all-in-one mobile app is one of the best solutions to manage customer queries and get user feedback. Instabug is the new in-app feedback SDK equipped, comprehensive bug reporting mobile app that allows hierarchy inspection to each query and feedback. Instabug drives negative feedback to a private channel for better inspection without disrupting your happy customers. The application supports in getting five-star ratings and feedbacks from relevant customers by eliminating irritating pop-ups and troublesome emailing.
Instabug Complaint Management Features : Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Self Service Portal, Survey Management
“Instabug makes it easier for our beta testers to quickly send feedback directly from within the app, helping us identify and fix critical issues in an easy-to-use testing environment. We also love that their customer service team is quick to respond to our requests.” – Billy PhamInstabug
United States
51 – 200
2013
$49.00/month
Yes , get a free trial
4.7
80+ Reviews
4.3
160+ Reviews
6. LiveAgent – Help Desk Software
About LiveAgent: Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2022. LiveAgent boasts the fastest chat widget on the market and has over 30k customers. LiveAgent is a fully-featured cloud live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.
LiveAgent Complaint Management Features: Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring, Survey Management
“We built our success on providing whole experience. It is our best effort to keep the customers satisfied. This cannot be done without brilliant helpdesk solution as our beloved LiveAgent.” – Martin PalusLiveAgent
Slovakia
11 – 50
2004
$15.00/month/user
Yes
4.7
800+ Reviews
4.5
1200+ Reviews
7. Preferred Patron Loyalty – Top rated customer loyalty software program
About Preferred Patron Loyalty : Preferred Patron Loyalty is one of the robust software programs that entitle customer management for small, medium, and large scale customer-service oriented industries. Preferred Paton Loyalty has been rated with five stars by most of the software reviewing sites for its customer-oriented advancements. With this loyalty platform, you get a unified marketing portal that helps in establishing omnichannel communication with your customers. You can engage your customers with meaningful incentives and make them come back again and again with the marketing automation programs.
eCasework Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Issue Tracking, Survey Management
“I had to focus on my improving customer relationships, to form a bond that would instill a sense of loyalty. I have seen significant improvement with retaining customers and feel satisfied that going with their solution was, perhaps, one of the smartest things I could have done!” – Richard LamkinPreferred Market Solutions
United States
11 – 50
2004
$69.00/month
Yes, get a free trial
4.9
70+ Reviews
4.5
01 Reviews
8. i-Sight – Investigative case management software
About i-Sight: Investigating frauds, feedbacks, compliances, and complaints are crucial for a developing company to establish a better customer relationship. I-Sight is one of the best investigative case solution management that fits like a glove in the company. This platform is built by the industry experts to support the companies with complaint and case management. The platform manages multiple investigations, uploads notes, interviews and evidence to enforce investigative process on allegations. It helps in reducing liabilities by providing comprehensive insight reports to reduce risk and fraudulent.
i-Sight Complaint Management Features : Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Issue Tracking, Quality Assurance Management, Routing
“We can just look up the information regardless of who has ownership of the case. And we can do it whether we are at our desks or we are at home.” – Jonaura Wisdomi-Sight
Canada
51 – 200
1999
Not provided by vendor
Yes
4.6
07 Reviews
4.3
10+ Reviews
9. NABD System – Multi-channel Customer support & Help Desk software
About NABD System: NABD System is affordable, easy to use, best customer complaint management software for the business of all sizes. With its rich management features, the software ensures customer service experience across all channels. Whether it is social media, emails, chats, or mobile, NABD develops cross –channel strategies and establishes a better customer relationship. With NABD, organizations can smartly listen, analyze, operate and measure customer grievance and improve service level.
NABD System Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring
“I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.” – RyanNABD System
Egypt
11 – 50
2002
$30.00/month/user
Yes , get a free trial
4.6
30+ Reviews
4.5
03 Reviews
10. Marker.io – Visual bug tracking tool
About Marker.io : Marker.io is a visual bug and feedback collector tool and report generator software. This is one of the best complaint management software which provides a various efficient tool to the employees that helps in collecting feedbacks instantly. Marker.io explains feedback by drawing annotations and assigning labels to the team members. The software is connected with user-friendly platforms which transforms the feedbacks into visual bugs and create reports that can be accessed with a single click.
Marker.io Complaint Management Features : Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Routing
“Logging new issues in Jira is a very clunky process. That’s why we love Marker.io so much! It makes it so easy for anyone on the team to report visual issues directly into Jira without leaving our app. Huge improvement to our testing & QA workflow!” – Romain DardourMarker.io
United States
02 – 10
2015
$19.00/month
Yes , get a free trial
4.8
50+ Reviews
3.8
02 Reviews
11. Katabat – Customer comms, marketing and debt management for lenders
About Katabat : Katabat is a unique cloud-based customer experience management solution which supports the organization in building a healthy customer relationship. Organizations can Unite, Liberate and Restore customer relationship with Katabat. The software has won hearts of international clients with its antiquated features and seamless technology. Katabat supports the futuristic business by assisting in the generation of profitable results. From activating new accounts, marketing, servicing collection, recovery, and getting feedbacks-Katabat do it all!
Katabat Complaint Management Features : Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Survey Management
“I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.” – Syed A.Katabat
United States
51 – 200
2006
Not provided by vendor
Yes , get a free trial
4.9
08 Reviews
0.0
0 Reviews
12. eCasework – Case management & CRM for representatives and their staff
About eCasework : eCaseWork is a customized platform for case management and CRM. This software is an all-in-one program for councilors, MLAs, MPS, AMs, MSPs, and Unions. eCaseWOrk is a notebook, an address book, diary, email box, and a blank spreadsheet to collect case information and record all relevant inputs. It is a cloud-based program that helps you manage information and case data from anywhere irrespective of what platform and place you are. With integrated security features, eCaseWork helps you deal with real data and real problems without worrying about breach of data.
eCasework Complaint Management Features : Case Management, Customer Complaint Tracking, Feedback Management, Issue Tracking, Self Service Portal
“Fantastic software for councillors & MPs to keep tabs on casework. Very easy to add resident cases. Easily accessible from phone, iPad, laptop, PC. Simple operation and information entry, and the reminders are so useful when I have so many queries to keep up with and officers to chase! Well worth the subscription.” – FranPorism
United Kingdom
11 – 50
1989
$5.00/month/user
Yes , get a free trial
4.8
09 Reviews
0.0
0 Reviews
| Complaint Management Features | Zendesk |
Zoho Desk |
Freshdesk |
Instabug |
Preferred Patron |
i-Sight |
NABD System |
Marker.io |
Katabat |
eCasework |
|---|---|---|---|---|---|---|---|---|---|---|
| Price | $5.00/ month/user | $12.00/month | $19.00/ month/user | $49.00/month | $69.00/month | Not provided by vendor | $30.00/ month/user | $19.00/month | Not provided by vendor | $5.00/ month/user |
| Case Management | ||||||||||
| Complaint Classification | ||||||||||
| Corrective Actions (CAPA) | ||||||||||
| Customer Complaint Tracking | ||||||||||
| Feedback Management | ||||||||||
| Forms Management | ||||||||||
| Issue Tracking | ||||||||||
| Quality Assurance Management | ||||||||||
| Routing | ||||||||||
| Self Service Portal | ||||||||||
| Social Media Monitoring | ||||||||||
| Survey Management |