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MasterControl Customer Complaints Claim

Turn your customer complaints into improvement opportunities with an online tracking system.

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MasterControl Customer Complaints Overview

MasterControl Customer Complaints is a software solution tailored for managing and tracking customer complaints, especially in regulated industries. It streamlines the complaint handling process from initial receipt to final resolution. The system automates the workflow, ensuring consistent handling of each complaint and compliance with industry regulations. It features a centralized database, allowing easy access to complaint data and facilitating effective communication across departments. MasterControl includes tools for trend analysis, helping businesses identify recurring issues and improve product quality. The software supports audit trails and provides detailed reporting capabilities, essential for regulatory compliance and quality management. It integrates with other MasterControl quality management systems, offering a comprehensive approach to quality control. This software is designed to enhance the efficiency and effectiveness of complaint resolution, ensuring customer satisfaction and compliance with regulatory standards.

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MasterControl Customer Complaints Screenshot & Video

Contact Details

  • Vendor Name MasterControl
  • Founded 1994
  • Location United States
  • Employees 501-1000

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Medical, Pharmaceuticals

MasterControl Customer Complaints Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management

MasterControl Customer Complaints Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
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MasterControl Customer Complaints FAQs

MasterControl Customer Complaints is a software solution tailored for managing and tracking customer complaints, especially in regulated industries. It streamlines the complaint handling process from initial receipt to final resolution. The system automates the workflow, ensuring consistent handling of each complaint and compliance with industry regulations. It features a centralized database, allowing easy access to complaint data and facilitating effective communication across departments. MasterControl includes tools for trend analysis, helping businesses identify recurring issues and improve product quality. The software supports audit trails and provides detailed reporting capabilities, essential for regulatory compliance and quality management. It integrates with other MasterControl quality management systems, offering a comprehensive approach to quality control. This software is designed to enhance the efficiency and effectiveness of complaint resolution, ensuring customer satisfaction and compliance with regulatory standards.

  • No, MasterControl Customer Complaints does not offer a free version.

  • No, MasterControl Customer Complaints does not offer any free trial.

  • No, Credit Card details are not required for the MasterControl Customer Complaints trial.

  • Yes, MasterControl Customer Complaints offers an API.

  • MasterControl Customer Complaints offers support with the following options:
    • Email , Phone , Knowledge Base

  • MasterControl Customer Complaints offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • MasterControl Customer Complaints supports the following languages:
    • English

  • Following are the typical users of the MasterControl Customer Complaints:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • MasterControl Customer Complaints supports the following deployment:
    • Cloud Hosted

  • MasterControl Customer Complaints supports the following devices and operating systems:
    • Web-Based , iPhone , Android