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MasterControl Customer Complaints

Turn your customer complaints into improvement opportunities with an online tracking system.

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MasterControl Customer Complaints Overview

MasterControl Customer Complaints is a software solution tailored for managing and tracking customer complaints, especially in regulated industries. It streamlines the complaint handling process from initial receipt to final resolution. The system automates the workflow, ensuring consistent handling of each complaint and compliance with industry regulations. It features a centralized database, allowing easy access to complaint data and facilitating effective communication across departments. MasterControl includes tools for trend analysis, helping businesses identify recurring issues and improve product quality. The software supports audit trails and provides detailed reporting capabilities, essential for regulatory compliance and quality management. It integrates with other MasterControl quality management systems, offering a comprehensive approach to quality control. This software is designed to enhance the efficiency and effectiveness of complaint resolution, ensuring customer satisfaction and compliance with regulatory standards.

MasterControl Customer Complaints screenshot & Video

Contact Details

  • MasterControl
  • 1994
  • United States
  • 501-1000

Support

  • Email
  • Phone
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Medical, Pharmaceuticals

MasterControl Customer Complaints Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management

MasterControl Customer Complaints Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

MasterControl Customer Complaints FAQ's

  • No, MasterControl Customer Complaints does not offer a free version.

  • No, MasterControl Customer Complaints does not offer any free trial.

  • No, Credit Card details are not required for the MasterControl Customer Complaints trial.

  • Yes, MasterControl Customer Complaints offers an API.

  • MasterControl Customer Complaints offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • MasterControl Customer Complaints offers training with the following options:
    • In-person , Webinar , Documentation

  • MasterControl Customer Complaints supports the following languages:
    • English

  • Following are the typical users of the MasterControl Customer Complaints:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • MasterControl Customer Complaints supports the following deployment:
    • Cloud Hosted

  • MasterControl Customer Complaints supports the following mobile devices:
    • Web-Based , iPhone , Android