The managed service provider is the company that manages the IT infrastructure of the customer and end-users. Typically, it is done on a proactive basis depending on the subscription model. Their business models differ from other channels of companies. MSP charge prices for their services by models. Mainly it includes per-user, per-device and prices all-inclusive. The main features of managed service software are automation, remote monitoring, mobile capabilities help desk, account management, asset management and advanced reporting. You can find a lot of advantages by using this software like lower overhead cost, decision making support, and customization, growth in the industry, predictable expense and small business support. You may find much software for the different type of industries. They provide you customized solution but consider a one particularly made for your industry type. It helps you in specific subjects like stringent regulatory measure and unique information for workflows. Below, we are bringing to you the 10+ Best MSP software for each type of industrial needs. We have gathered them after understanding the reviews and ratings listed on the top-rated websites like GetApp, G2Crowd, and Capterra.
» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.
List of Best Managed Service Provider Software | MSP Software
1. ServiceDesk Plus MSP – Cloud IT Help Desk Software
About ServiceDesk Plus MSP : ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.
ServiceDesk Plus MSP Features : Help Desk, Project Management, Scheduling, Billing & Invoicing, Dashboard, Issue Management, Patch Management, Remote Access
“One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console. Multi client software is hard to find. This is perfect for a call center.” – Gerson M.
5001 – 10000
2. XIA Configuration – Network documentation tool
About XIA Configuration : XIA Configuration is designed for IT professionals to help them manage their IT infrastructure with automatic network documentation generation. A wide range of technologies are supported including Active Directory, Windows, Unix, VMware, Hyper-V, SQL, Backup Exec, Citrix and more. The items on a network are automatically detected and scanned. The configuration data can then be viewed in a web interface where users can also run reports to get the information they need.
XIA Configuration MSP Features : Help Desk, Remote Access
“XIA automates the majority of documentation tasks and provides a clear, consistent means of creating and keeping details of all our systems. Having version control was a key element for us; this allows us to determine where and when changes to the environment occur. XIA makes documentation easy!” – Andy B.
02 – 10
3. JumpCloud DaaS – Directory-as-a-Service for cloud identity management
About JumpCloud DaaS : JumpCloud’s Directory-as-a-Service® (DaaS) is the single point of authority to authenticate, authorize, and manage the identities of a business’s employees and the systems and IT resources they need access to. DaaS securely connects employees with systems, applications, and other resources through a single unified cloud-based directory, replacing the need for on premise solutions such as Active Directory® and LDAP. JumpCloud supports all major OS platforms and is designed to control and manage user access to both internal and external IT resources such as servers and applications.
JumpCloud DaaS MSP Features : Dashboard, Remote Access, Remote Systems Monitoring, Scheduling
“In this day and age of the cloud, IT is moving towards a one-system view. It just makes more sense to be able to manage that from a central place – and that’s why JumpCloud became such a perfect tool for us.” – Andy Halvorsen
51 – 200
4. WebTitan – DNS-based web content filtering & malware protection
About WebTitan : WebTitan from TitanHQ is a DNS based web content filter that blocks malware, phishing attempts and ransomware, and provides web content control for businesses, educational institutions, and public wifi providers. WebTitan filters over half a billion DNS requests and identifies 300,000 malware iterations every day. Cloud and gateway versions of WebTitan are available in the form of WebTitan Cloud, WebTitan Cloud for Wifi, WebTitan Cloud for Service Providers, and WebTitan Gateway.
WebTitan MSP Features : Backup Management, Dashboard, Patch Management, Remote Access, Scheduling
“If you are looking for the best software to block spam & malicious content then WebTitan is the best choice indeed. It is really super easy to use, install & set up. This is the best software that is offering very excellent security to us by just keeping our workstations safe & free of viruses..” – Martha B.
51 – 200
5. ManageEngine OpManager – Network Monitoring & Management Software
About ManageEngine OpManager : OpManager is a network management product that offers a single console solution to manage the complete IT network of any organization – whether operating on a small, mid-size or large scale. It offers a sturdy fault and performance management functionality across routers, switches, firewalls, WAN links, VoIP links, wireless access points, multi-server platforms such as Windows, Unix, Linux, HP UX, IBM AIX and Solaris, virtual servers (VMware ESX & ESXi/ MS Hyper-V), load balancers, printers, temperature sensors and other IT components in the network.
ManageEngine OpManager MSP Features : Issue Management, Remote Access, Remote Systems Monitoring, Scheduling
“In my work, bandwidth is scarce and the amount of computers puts the entire infrastructure in an insane state. I found it easier to find problems in the cabling by looking at the MS that was between one group of computers and another, from the server. The installation and programming of the program was much faster! ” – David G.
5001 – 10000
6. OptiTune – IT Management Simplified
About OptiTune : OptiTune is a cloud based solution that lets you manage the PCs in your organization. Deploy apps, install updates, check for malware, view performance data, and perform a complete hardware and software inventory with OptiTune. You can also provide remote assistance to end users through OptiTune’s built in Remote Assistance feature. It’s free for your first year (for up to 10 computers), and only $3/computer per month otherwise.
OptiTune MSP Features : Dashboard, Help Desk, Issue Management, Live Chat, Patch Management, Project Management, Remote Access, Remote Systems Monitoring, Scheduling
“I like that OptiTune is basically a central database of all hardware, software, and location of your monitored computers. I also use it to alert me when a server goes offline, updates fail to install, a detected infection or attempted malware infection, etc. I love it!” – Tavis C.
02 – 10
7. HaloPSA – All-in-One PSA Software for MSP’s
About HaloPSA: HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations and automation tools. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.
HaloPSA MSP Features : Billing & Invoicing, CRM, Dashboard, Help Desk, Issue Management, Live Chat, Project Management, Scheduling
“Halo has contributed to the successful re-contract of two large managed service clients, by clearly demonstrating its effectiveness in enabling collaboration between onsite and offsite IT Teams.” – Tom Yoxall
Halo Service Solutions
11 – 50
8. Netreo– Monitoring and Stability as a Service for Cloud Systems
About Netreo: Netreo gives enhanced cloud monitoring and automation solution for Microsoft Azure Cloud. Netreo’s live monitoring dashboard enables Azure Cloud administrators in gaining insight into cloud resources, get notified with alerts on warnings and exceptions and configure automated recovery and repair actions.
Netreo MSP Features : Dashboard, Remote Systems Monitoring, Scheduling
“In my opinion the greatest benefit of Netreo is its ability not only to monitor and send alerts but also to execute automatic self-healing actions and auto-scale resources in real time. Outstanding alerting features with tight integrations. Great tool for monitoring and automation of cloud and on-premise resources.”- Oleh M.
02 – 10
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9. mspStack – Services ordering, provisioning & delivery platform for MSPs
About mspStack : Managed services providers (MSP’s) face a challenge in offering modern information technology services and in particular, the provision of up-to-date public cloud services. mspStack promises to deliver a solution that fits into transitioning business models, where margins and pricing are applying pressures, by offering SaaS-based products for not just MSPs and resellers but also those in telecommunications and healthcare.
mspStack MSP Features : Backup Management, Billing & Invoicing, CRM, Dashboard, Help Desk, Issue Management, Remote Access, Remote Systems Monitoring, Scheduling
“MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface. This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work. ” – Bart T.
11 – 50
Get Quick Comparison of Top MSP Software
|MSP Features||WebTitan||ManageEngine OpManager||OptiTune||XIA Configuration||Netreo||JumpCloud DaaS||ServiceDesk Plus MSP||mspStack|
|Price||$1.00/ month/user||$595.00/ one-time||$1.95/ month/user||$800.00/ one-time||$5.00/ month||$3.00/ month/user||$1,445.00/ year||$0.10|
|Billing & Invoicing|
|Remote Systems Monitoring|
MSP Software Buyer’s Guide
MSP stands for Managed Service Provider. It's really an outsourced IT provider, but with a proactive approach. This is a major difference. They prevent the problems from happening, by monitoring your systems, be it hardware or software 24/7. They provide the best cost-effective way of managing your system by providing support for all your business needs.
» What is a Managed Service Provider Software (MSP Software)?
Most of the firms will not be able to support their “on-site’ team for managing their internal systems and operations. Systems could be both Hardware and Software. And operations like Billing, Financials, Human Resources, Products, Sales and Operations. Here is the place where MSP software plays a crucial role.
MSP is an outsourced IT service provider. They provide 24/7 365 days of continuous support. They offer exclusive monitoring and reporting features. They operate remotely by monitoring servers, networks, workstations, operations, etc.
» What are the features of the Managed Service Provider (MSP) Software?
Each MSP software in the market comes with various features that range from must-haves to good to have features. Below are few of the important features for an MSP software which companies look out for, before considering them as a partner.
› Technology fit: Companies operate on various different technologies these days. The Managed Service Provider software must cater to the technology of your company. Only if there is a proper handshake between the technology, the business can run uninterrupted.
› 24/7 support and monitoring: Whatever be the work timing of your company, the Managed Service Provider software must be capable of providing 24/7, 365 days support and monitoring. IT systems need to be monitored round the clock.
› Quick and Reliable response: You outsource your operations to an MSP to ensure the smooth running of your business. So getting a quick and reliable response is a must. The best MSP always tries to provide a quick answer.
› Friendly Tech Staff: The MSP software staff should offer a friendly tech environment who are willing to listen to your problems and provide suitable solutions. They are the set of people whom the companies will be interacting with on a daily basis.
› Act as a partner: The MSP should act more as a company partner rather than just a service provider. MSPs should take good care of the systems and operations, while the companies can concentrate on core business. It should always be a win-win deal!!
» What are the benefits of a Managed Service Provider (MSP) Software?
There are various reasons why the companies are opting for MSP software for managing their systems and operations. Few of the core benefits which companies look out from an MSP are as follows:
› Reliable and Efficient IT operations:
Many small and medium companies struggle to manage their IT operations in house. This could be because of a lack of skill sets and also retaining talented resources. Managed services provide the right needed solution for this case. They work in collaboration with the companies and act like partners. Managed services not only ensure the extra IT resources to help and resolve the issues and concerns but also provide the benefits of accessing the latest technologies in place. These technologies and innovative solutions can maximize the profitability of the companies.
Some of the latest Managed Service Tools and technologies are:
• Remote monitoring and management (RMM)
• Backup and disaster recovery (BDR)
• Cloud computing
› Enhanced Security and compliance:
Data breach is one of the common threats in today’s world. A good Managed Service Provider ensures safety and security to the data and information. They adhere to the standards and hence will be compliant with the norms. Even the cloud MSPs stick to the security norms and ensure data compliance.
› A proactive approach:
This one of the major benefits of opting for the MSP. Companies and Business owners will have very limited time to think of IT infrastructure, upgrades and other concerns. Since MSP provides 24/7 support, they constantly monitor the systems and ensure no unforeseen issues occur.
› Cost-effective and ROI:
One other important benefit of MSP software is the saving in the cost of maintaining the in-house IT team. Technology keeps changing a lot and does the systems. Maintaining the IT team to match with the latest technology trends is always a challenge and incurs cost. MSPs provide the best cost-effective solution for this. The IT staff in the MSP will be well trained and to match with the latest trends and technologies. Long term this arrangement provides the best ROI to the companies.
» What can be the cost of the Managed Service Provider Software (MSP)?
The cost of MSP software depends on various factors. There are many MSP software in the market which provide various services at a very competitive price. Companies have to decide on what offerings or services they wish to outsource to the MSP. This also depends on the budget for the same.
For system outsourcing, the cost might vary from $110 to $160 per user per month. The cost for the complete Enterprise system outsourcing will be much higher. Certified MSP may be a bit costlier, but they ensure a complete secured and standard compliance model.
In today’s world, technologies keep changing. It is a desire for all the companies to run their systems and business on the latest technology and trends. This incurs a lot of maintenance costs.
MSPs meet all your technology and communications needs. They act proactively by monitoring the systems and business and provide the necessary actions. With a cloud-based subscription, it makes it very easy for the companies to select the MSPs. The subscription model helps the companies to pay as they use and also select the offerings as per their business needs. Companies can scale up or scale down based on the requirement. And the costing will also be done on the number of users.
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