Best Managed Service Providers (MSP) Software

The managed service provider (MSP) software is an online platform that manages the IT infrastructure of the customer and end-users. Typically, it is done on a proactive basis, depending on the subscription model. Their business models differ from other channels of companies. MSP software charges prices for their services by models. Mainly, it includes per-user, per-device, and prices all-inclusive. The main features of the best managed service provider software are automation, remote monitoring, mobile capabilities, help desk, account management, asset management, and advanced reporting. ...

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List of Best Managed Service Providers (MSP) Software

ManageEngine Endpoint Central MSP

Best MSP Software for Endpoint Management

ManageEngine Endpoint Central is a comprehensive endpoint management solution designed to simplify IT operations. This software offers a unified approach to managing servers, laptops, desktops, smartphones, and tablets, both in-office and remote. Key features include automated patch management, ensuring systems are up-to-date and secure against vulnerabilities. It also provides software deployment... read more about ManageEngine Endpoint Central MSP

30 Days

$104 Per month

United States

Accelo

The Client Work Management Platform for Professional Service Businesses

Accelo is a robust business automation platform designed to simplify professional service operations. Offering a unified system, it seamlessly integrates project management, client relationship management, and billing processes. Accelo's strength lies in its ability to automate repetitive tasks, saving time and reducing errors. It empowers teams with real-time collaboration and communication tools... read more about Accelo

7 Days

Contact Vendor

United States

Freshservice

Modernize your service management instantly

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable ... read more about Freshservice

NA

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United States

Atera

AI-powered IT Meets Team Efficiency

Atera is an amazing IT management solution that can simplify and enhance your business processes. It provides a unified solution that can streamline various IT tasks. The platform offers remote monitoring and management capabilities that enable you to keep a close eye on your systems and networks from anywhere. Atera's automation features can reduce manual workloads and improve efficiency. It ... read more about Atera

Available

$149 Per month

Israel

Site24x7

AI-powered monitoring for modern IT

Site24x7 is a comprehensive monitoring solution designed to keep a close eye on the performance of websites, servers, and applications. It provides real-time insights into various aspects of digital infrastructure, aiding businesses in maintaining optimal functionality. With an intuitive interface, Site24x7 makes monitoring simple for users of all levels of technical expertise. The platform covers... read more about Site24x7

30 Days

$33.54 Per month

United States

LogicMonitor

Cloud-Based Infrastructure Monitoring Platform

LogicMonitor is a top-level IT infrastructure monitoring platform created to simplify the complex task of tracking the performance of networks, servers, and applications. It offers a centralized solution to provide real-time insights and ensures the smooth functioning of digital systems. With an easy-to-navigate interface, LogicMonitor allows users to monitor key metrics, receive alerts, and ... read more about LogicMonitor

14 Days

$22 Per month

United States

Checkmk

Infrastructure & Application Monitoring with Checkmk

checkmk is an excellent IT monitoring platform designed to simplify the task of overseeing and optimizing digital infrastructure. As a comprehensive solution, checkmk provides real-time insights into the performance of applications, servers, and networks. Its user-friendly interface allows easy navigation, making monitoring accessible to users with varying levels of technical expertise. checkmk ... read more about Checkmk

Available

$225 Per month

Germany

MSP360 Managed Backup

Online backup service for MSPs and IT departments who require centralized management, monitoring and reporting.

MSP360 Managed Backup is a robust cloud-based backup solution tailored for managed service providers (MSPs). Developed by MSP360 (formerly Cloudberry Lab), this software facilitates efficient remote management and deployment of backup solutions across diverse client systems. Compatible with major cloud storage providers such as Amazon S3, Microsoft Azure, and Google Cloud, it ensures flexibility ... read more about MSP360 Managed Backup

Available

Contact Vendor

United States

Pulseway

Remote monitoring & management that works for you

Pulseway is a powerful remote monitoring and management (RMM) solution designed for IT professionals and businesses. It enables users to oversee and control their IT infrastructure from anywhere via a mobile app. With real-time insights, Pulseway allows monitoring of system performance, hardware status, and critical alerts. The platform facilitates proactive issue resolution by providing remote ... read more about Pulseway

7 Days

Contact Vendor

Ireland

ManageEngine OpManager

Network Monitoring Software & Solutions

ManageEngine OpManager is an integrated network management software designed for robust and efficient network monitoring. It provides real-time visibility and control over your network infrastructure, including routers, switches, firewalls, and servers. Key features include network performance monitoring, bandwidth analysis, and fault management. OpManager's intuitive dashboard displays critical ... read more about ManageEngine OpManager

NA

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United States

JumpCloud

The Cross-OS Device, Identity, and Access Management Security Platform

JumpCloud is a dynamic identity and access management software designed to streamline and secure user access across various systems and applications. It stands out with its Directory-as-a-Service feature, which centralizes and simplifies user management, regardless of location or device. JumpCloud offers a versatile single sign-on (SSO) capability, allowing users to access multiple tools with just... read more about JumpCloud

30 Days

$9 Per month

United States

NinjaOne (formerly NinjaRMM)

Top-rated UEM & IT Management Software

NinjaOne, formerly known as NinjaRMM, is a unified IT management software, renowned for its simplicity and efficiency. Its intuitive interface allows IT professionals to manage network devices, endpoints, and IT infrastructure seamlessly. Key features include real-time monitoring and alerts, which ensure immediate response to IT issues. NinjaOne excels in automating routine tasks, saving time and ... read more about NinjaOne (formerly NinjaRMM)

Available

Contact Vendor

United States

Syncro

The integrated business platform for running a profitable MSP.

Syncro is an integrated Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform specifically crafted for Managed Service Providers (MSPs). It uniquely combines RMM, PSA, and remote access capabilities into a single, seamless solution. Syncro's strength lies in its real-time monitoring and management of client networks, ensuring quick identification and resolution... read more about Syncro

NA

$129 Per month

United States

Auvik

Auvik is cloud-based network management software

Auvik is a cloud-based network management software designed to simplify the complexities of network monitoring and management. It's particularly user-friendly, with a focus on real-time network mapping and automatic updates, ensuring network administrators always have up-to-date information. Auvik excels in remote troubleshooting, allowing swift resolution of network issues from anywhere. It ... read more about Auvik

7 Days

Contact Vendor

Canada

Galgus

Affordable, high-quality connectivity for everyone.

Galgus is a cutting-edge WiFi technology software known for enhancing wireless network performance and security. It stands out with its unique Cognitive Hotspot Technology (CHT), which optimizes WiFi coverage and bandwidth by adapting to user density and network demand in real-time. This results in a consistently strong and stable connection. Galgus is also security-focused, offering advanced ... read more about Galgus

NA

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Spain

Entuity

Network Monitoring Software for Your Enterprise

Entuity is a comprehensive, all-in-one network management software renowned for its efficiency in monitoring and managing large-scale network environments. Its standout feature is the automated network discovery, which rapidly identifies all network devices and services, simplifying network mapping and inventory management. Entuity is highly scalable, easily adapting to growing network demands, ... read more about Entuity

7 Days

Contact Vendor

United States

Infoblox NIOS

Visibility, automation and control for the hybrid, multi-cloud network.

Infoblox NIOS is a comprehensive network infrastructure operating system designed to streamline and secure network management tasks. With intuitive user interfaces and powerful automation tools, NIOS simplifies the deployment and maintenance of DNS, DHCP, and IP address management (DDI) services. Its centralized management console allows administrators to efficiently monitor and control network ... read more about Infoblox NIOS

NA

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United States

Domotz

Monitor any network and IT infrastructure

Domotz is a versatile network monitoring and management software tailored for both small businesses and large enterprises. Its standout feature is the ability to remotely monitor and manage devices across multiple networks from a single dashboard, streamlining network operations. Domotz shines in its proactive alerts system, notifying administrators of network issues before they escalate. It ... read more about Domotz

7 Days

$100 Per month

United States

Indeni

Save time with network automation. Diagnose issues automatically.

Indeni is an innovative network automation and security platform designed to streamline the management of complex IT infrastructures. It stands out with its proactive issue detection, automatically identifying potential problems before they impact the network. Indeni excels in providing detailed remediation steps, enabling IT teams to quickly resolve issues. The software supports a wide range of ... read more about Indeni

7 Days

Contact Vendor

United States

Kentik

The Network Observability Platform

Kentik is a powerful network intelligence software designed to handle the complexities of modern digital infrastructure. Its core strength lies in its comprehensive network traffic analysis, providing deep insights into both internet and network performance. Kentik features real-time data monitoring, enabling quick detection and resolution of network issues. Its user-friendly interface simplifies ... read more about Kentik

30 Days

$800 Per month

United States

NordLayer

Stress-free way to secure your network

NordLayer is a versatile networking and security solution tailored for modern businesses. What sets NordLayer apart is its ability to combine robust VPN capabilities, secure remote access, and cloud-based networking in one platform. With its user-friendly interface, it simplifies network management and enhances data protection, ensuring secure connectivity for remote and on-site teams. NordLayer's... read more about NordLayer

7 Days

$8 Per month

United States

N-able N-sight RMM

Power up your remote management with the complete RMM.

N-able N-Sight RMM is a comprehensive remote monitoring and management software tailored for managed service providers (MSPs). It excels in providing real-time oversight of clients' IT infrastructure, from servers to networks and endpoints. The software's standout features include automated device discovery and monitoring, ensuring that all connected devices are continuously tracked and managed. ... read more about N-able N-sight RMM

NA

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United States

FlashStart

DNS filtering software for Internet Security

Flashstart is an ultimate web filtering and security solution developed to keep the digital environment safe and productive. With its user-friendly interface, it effortlessly blocks malicious websites and harmful content, ensuring a secure online experience for all users. Flashstart's real-time threat detection and URL categorization feature proactively identifies potential risks, allowing you to ... read more about FlashStart

NA

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Italy

Sophos Firewall

Much More Than a Firewall

Sophos Firewall is a robust security software designed to protect networks from cyber threats. It's user-friendly, offering a clear interface that simplifies complex security settings. With advanced threat protection, it effectively blocks malware, ransomware, and hacking attempts. Notably, its Deep Packet Inspection ensures a thorough check of incoming and outgoing data for hidden dangers. Sophos... read more about Sophos Firewall

NA

Contact Vendor

United States

MSP Software Buyer's Guide

MSP stands for Managed Service Provider. It's really an outsourced IT provider, but with a proactive approach. This is a major difference. They prevent the problems from happening, by monitoring your systems, be it hardware or software 24/7. They provide the best cost-effective way of managing your system by providing support for all your business needs.

What is a Managed Service Provider Software (MSP Software)?

Most of the firms will not be able to support their “on-site’ team for managing their internal systems and operations. Systems could be both Hardware and Software. And operations like Billing, Financials, Human Resources, Products, Sales and Operations. Here is the place where MSP software plays a crucial role.

MSP is an outsourced IT service provider. They provide 24/7 365 days of continuous support. They offer exclusive monitoring and reporting features. They operate remotely by monitoring servers, networks, workstations, operations, etc.

What are the features of the Managed Service Provider (MSP) Software?

Each MSP software in the market comes with various features that range from must-haves to good to have features. Below are few of the important features for an MSP software which companies look out for, before considering them as a partner.

 Technology fit: Companies operate on various different technologies these days. The Managed Service Provider software must cater to the technology of your company. Only if there is a proper handshake between the technology, the business can run uninterrupted.

› 24/7 support and monitoring: Whatever be the work timing of your company, the Managed Service Provider software must be capable of providing 24/7, 365 days support and monitoring. IT systems need to be monitored round the clock.

› Quick and Reliable response: You outsource your operations to an MSP to ensure the smooth running of your business. So getting a quick and reliable response is a must. The best MSP always tries to provide a quick answer.

› Friendly Tech Staff: The MSP software staff should offer a friendly tech environment who are willing to listen to your problems and provide suitable solutions. They are the set of people whom the companies will be interacting with on a daily basis.

› Act as a partner: The MSP should act more as a company partner rather than just a service provider. MSPs should take good care of the systems and operations, while the companies can concentrate on core business. It should always be a win-win deal!!

What are the benefits of a Managed Service Provider (MSP) Software?

There are various reasons why the companies are opting for MSP software for managing their systems and operations. Few of the core benefits which companies look out from an MSP are as follows:

 RELIABLE AND EFFICIENT IT OPERATIONS:

Many small and medium companies struggle to manage their IT operations in house. This could be because of a lack of skill sets and also retaining talented resources. Managed services provide the right needed solution for this case. They work in collaboration with the companies and act like partners. Managed services not only ensure the extra IT resources to help and resolve the issues and concerns but also provide the benefits of accessing the latest technologies in place. These technologies and innovative solutions can maximize the profitability of the companies.

Some of the latest Managed Service Tools and technologies are:

  • Remote monitoring and management (RMM)
  • Backup and disaster recovery (BDR)
  • Cloud computing
› ENHANCED SECURITY AND COMPLIANCE:

Data breach is one of the common threats in today’s world. A good Managed Service Provider ensures safety and security to the data and information. They adhere to the standards and hence will be compliant with the norms. Even the cloud MSPs stick to the security norms and ensure data compliance.

› A PROACTIVE APPROACH:

This one of the major benefits of opting for the MSP. Companies and Business owners will have very limited time to think of IT infrastructure, upgrades and other concerns. Since MSP provides 24/7 support, they constantly monitor the systems and ensure no unforeseen issues occur.

› COST-EFFECTIVE AND ROI:

One other important benefit of MSP software is the saving in the cost of maintaining the in-house IT team. Technology keeps changing a lot and does the systems. Maintaining the IT team to match with the latest technology trends is always a challenge and incurs cost. MSPs provide the best cost-effective solution for this. The IT staff in the MSP will be well trained and to match with the latest trends and technologies. Long term this arrangement provides the best ROI to the companies.

What can be the cost of the Managed Service Provider Software (MSP)?

The cost of MSP software depends on various factors. There are many MSP software in the market which provide various services at a very competitive price. Companies have to decide on what offerings or services they wish to outsource to the MSP. This also depends on the budget for the same.

For system outsourcing, the cost might vary from $110 to $160 per user per month. The cost for the complete Enterprise system outsourcing will be much higher. Certified MSP may be a bit costlier, but they ensure a complete secured and standard compliance model.

Conclusion

In today’s world, technologies keep changing. It is a desire for all the companies to run their systems and business on the latest technology and trends. This incurs a lot of maintenance costs.

MSPs meet all your technology and communications needs. They act proactively by monitoring the systems and business and provide the necessary actions. With a cloud-based subscription, it makes it very easy for the companies to select the MSPs. The subscription model helps the companies to pay as they use and also select the offerings as per their business needs. Companies can scale up or scale down based on the requirement. And the costing will also be done on the number of users.