Atera

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AI-powered IT Meets Team Efficiency

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Atera

"Managed service providers and IT teams often turn to Atera because it brings remote monitoring and management together with billing and helpdesk tools in a way that fits smaller IT operations well. Teams can keep track of client devices, respond to issues quickly, and handle ticketing without juggling multiple platforms. The per-technician pricing model also makes costs more predictable. That said, larger IT departments with complex enterprise needs may find the platform limiting over time."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Atera Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$149 / month
Free Trial30 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersIsrael
✎
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Product Overview

Atera Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Atera

Atera is a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) platform built for IT service providers and managed services (MSPs) that need visibility, control, and efficiency across client environments. Instead of juggling a patchwork of tools, Atera unifies remote monitoring, helpdesk ticketing, patch management, automation, and billing into one cloud-native workspace that works from day one. With real-time alerts, integrated scripting, remote access, and rich analytics, technicians can troubleshoot issues proactively, automate routine tasks, and resolve incidents without time-consuming context switching. Flexible pricing and fast deployment make it ideal for small to mid-sized MSPs and internal IT teams aiming to scale support delivery while reducing operational cost and improving service levels. Whether managing hundreds of endpoints or multiple client networks, Atera simplifies IT operations and drives predictable outcomes.
Company Atera
Founded 2014
Headquarters Israel
Employees 101-500

Support

24x7 Support Email Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 4 languages available
English French German Spanish
Industries Served 2 industries available
Information Technology & Services Managed Service Provider (MSP)

Why Choose Atera

Problem it Solves

  • Problem it Solves Streamlining IT Management For MSPs And IT Professionals

Target Users

  • Target Users IT Professionals
  • Target Users Managed Service Providers (MSPs)
  • Target Users IT Administrators
  • Target Users IT Support Teams
  • Target Users Network Managers

Core Use Case

  • Core Use Case Monitor IT Systems
  • Core Use Case Automate Tasks
  • Core Use Case Manage Remote Devices
  • Core Use Case Analyze Performance Data
  • Core Use Case Streamline Ticketing Processes

USP

  • USP Streamline IT Management With Atera's All-in-one Platform

Pros

  • Pros All-in-one RMM and PSA cuts tool-switching for IT teams
  • Pros Flat per-technician pricing avoids surprise costs as clients grow
  • Pros Remote monitoring covers unlimited endpoints without extra charges
  • Pros Built-in ticketing keeps support requests organized without third-party tools
  • Pros AI-assisted ticket summaries reduce manual documentation time noticeably
  • Pros Patch management handles Windows, Mac, and third-party apps centrally
  • Pros Setup takes hours, not weeks, compared to heavier enterprise platforms
  • Pros Network discovery automatically maps new devices across client environments

Cons

  • Cons Pricing shifts noticeably once technician count starts climbing
  • Cons Remote session tools feel basic compared to dedicated alternatives
  • Cons Reporting depth leaves analytics-focused teams wanting more granularity
  • Cons Onboarding new technicians benefits from more structured in-app guidance
Editorial Buyer Guidance

Who Is Atera Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining IT Management For MSPs And IT Professionals

Target Users

  • IT Professionals
  • Managed Service Providers (MSPs)
  • IT Administrators
  • IT Support Teams
  • Network Managers

Core Use Cases

  • Monitor IT Systems
  • Automate Tasks
  • Manage Remote Devices
  • Analyze Performance Data
  • Streamline Ticketing Processes

Unique Selling Point

Streamline IT Management With Atera's All-in-one Platform

Strengths and Limitations

Atera Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • All-in-one RMM and PSA cuts tool-switching for IT teams
  • Flat per-technician pricing avoids surprise costs as clients grow
  • Remote monitoring covers unlimited endpoints without extra charges
  • Built-in ticketing keeps support requests organized without third-party tools
  • AI-assisted ticket summaries reduce manual documentation time noticeably
  • Patch management handles Windows, Mac, and third-party apps centrally
  • Setup takes hours, not weeks, compared to heavier enterprise platforms
  • Network discovery automatically maps new devices across client environments
!

Cons

  • Pricing shifts noticeably once technician count starts climbing
  • Remote session tools feel basic compared to dedicated alternatives
  • Reporting depth leaves analytics-focused teams wanting more granularity
  • Onboarding new technicians benefits from more structured in-app guidance
Category-Based Capabilities

Atera Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Professional Services Automation Software 29 selected features Open category ↗ ⌄
Portfolio Management Quotes/Estimates Gantt/Timeline View Activity Tracking Multiple Projects Proposal Generation Billing & Invoicing Task Management Real Time Reporting Project Management Document Management Forecasting Approval Process Control Performance Metrics Resource Management Project Planning Billable Items Tracking Collaboration Tools Task Scheduling Email Management CRM Project Time Tracking Project Tracking Client Portal Timesheet Management Progress Tracking Time & Expense Tracking Calendar Management Accounting Integration
MSP Software 30 selected features Open category ↗ ⌄

Established in 2016, Atera is a top MSP software that helps companies optimize their IT operations and facilitate data-driven decision making by fusing professional services automation with remote monitoring and administration. From a single dashboard, MSPs can effectively monitor, manage, and support their clients' IT infrastructure.

Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management Artificial Intelligence
Help Desk Software 27 selected features Open category ↗ ⌄

Atera is an all-in-one IT management platform built for MSPs, combining help desk, ticketing, and remote monitoring in one system. It offers AI-powered ticket automation, remote access, and a knowledge base for faster resolutions. IT teams get real-time reporting and time tracking to manage support efficiently at scale.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control Artificial Intelligence
ITSM Software 31 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring Artificial Intelligence
IT Management Software 30 selected features Open category ↗ ⌄

Atera is an all-in-one IT management software with a per-technician pricing model, making it cost-effective for growing IT teams and MSPs. The platform blends RMM, ITSM, patching, and AI-powered assistance into a unified workspace, helping teams proactively manage endpoints, automate support tasks, and maintain consistent control across distributed IT systems.

Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security Artificial Intelligence
Asset Tracking Software 24 selected features Open category ↗ ⌄
Activity Tracking Location Tracking Work Order Management Audit Management Contract/License Management Inventory Management Equipment Tracking Reservations Management Cost Tracking Maintenance Management Inventory Tracking Barcoding/RFID Disposal Management Check-in/Check-out Asset Lifecycle Management Compliance Management Maintenance Scheduling IT Asset Tracking Multi-Location Depreciation Management Fixed Asset Management Purchase Order Management GPS Artificial Intelligence
IT Asset Management Software 17 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications Artificial Intelligence
IT Service Software 20 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management Artificial Intelligence
Network Monitoring Software 19 selected features Open category ↗ ⌄
Simple Network Management Protocol (SNMP) IP Address Monitoring Web Traffic Reporting Patch Management Uptime Reporting Dashboard Bandwidth Monitoring Network Resource Management Threshold Alerts Incident Management Baseline Manager Service Level Agreement (SLA) Management Reporting & Statistics Network Analysis Real-Time Data Server Monitoring Event Logs Performance Metrics Device Auto Discovery
Patch Management Software 17 selected features Open category ↗ ⌄

Atera is one of the best patch management software that provides automated scheduling, streamlined control, and robust protection for your devices. With a 99% patch success rate, Atera helps you create customized schedules per endpoint, manage patch installations in real-time, and ensure OS, hardware, and software are consistently up to date without disrupting workflows.

Alerts/Notifications Customization Patch Testing Dashboard Access Controls/Permissions Approval Process Control Patch Prioritization Policy Management Automatic Patch Deployment Remote Access/Control Scheduling Remote Update/Installation Server Monitoring Network Wide Management Vulnerability Scanning Compliance Management Automatic Scans
Remote Monitoring and Management Software 20 selected features Open category ↗ ⌄

Atera is an AI-powered remote monitoring and management software that helps businesses monitor, control, and understand their IT environments from a single dashboard. With a user-friendly interface, it offers automated patch management, remote access, alerting, and IT automation to support proactive issue resolution, reduced downtime, and scalable IT operations for MSPs.

Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management Artificial Intelligence
Remote Support Software 18 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting Artificial Intelligence
Server Management Software 13 selected features Open category ↗ ⌄
Scheduling Capacity Planning Event Logs Incident Management Maintenance Scheduling CPU Monitoring Real-Time Monitoring Patch Management Server Monitoring Virtual Machine Monitoring Email Monitoring Credential Management Artificial Intelligence
Server Monitoring Software 14 selected features Open category ↗ ⌄
API Inventory Management Event Logs Server Monitoring Capacity Management Uptime Reporting Web Traffic Reporting Alerts/Escalation Data Visualization Activity Dashboard Diagnostic Tools Performance Monitoring Reporting/Analytics Artificial Intelligence
Service Desk Software 19 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics Artificial Intelligence
Unified Endpoint Management (UEM) Software 15 selected features Open category ↗ ⌄
Endpoint Protection Patch Management Deployment Management App Management Remote Access & Monitoring Process/Workflow Automation Configuration Management Policy Management Mobile Content Management Encryption Support Ticket Management User Management Compliance Management BYOD Management Artificial Intelligence
Connected Applications

Atera Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 15 integrations
Pricing Information

Atera Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial 30 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗ Trial Page ↗
PROFESSIONAL
$149 Per Month
Expert
$189 Per Month
Master
$219 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Atera Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Atera Review ↗
5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Anonymous reviewer
Anonymous Reviewer Senior IT Analyst

Powerful Remote Monitoring and Management

Atera, combined with Splashtop, makes monitoring and managing servers and computers effortless. Alerts for disk space, memory, and temperature help prioritize tasks, while remote access is reliable and easy to use. The app center adds versatility, and overall the platform is excellent for overseeing multiple companies efficiently. Very few drawbacks—remote access isn’t the primary focus, but Splashtop fills that gap perfectly.

Reviewed on March, 2025
Benjamin S.
Benjamin S. IT Manager

Efficient, Feature-Rich, and Supportive

Atera provides excellent pricing, robust support, and a wide range of features that make remote IT management seamless. It excels in patch management, remote monitoring, and help desk functions, integrating smoothly with third-party solutions. The team is quick to assist via chat, ensuring smooth operations. Some advanced features have moved from free to paid tiers, but the overall value remains strong. Nothing major to dislike—overall, it’s a sensational tool.

Reviewed on June, 2024
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Frequently Asked Questions

Atera FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Atera is a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) platform built for IT service providers and managed services (MSPs) that need visibility, control, and efficiency across client environments. Instead of juggling a patchwork of tools, Atera unifies remote monitoring, helpdesk ticketing, patch management, automation, and billing into one cloud-native workspace that works from day one. With real-time alerts, integrated scripting, remote access, and rich analytics, technicians can troubleshoot issues proactively, automate routine tasks, and resolve incidents without time-consuming context switching. Flexible pricing and fast deployment make it ideal for small to mid-sized MSPs and internal IT teams aiming to scale support delivery while reducing operational cost and improving service levels. Whether managing hundreds of endpoints or multiple client networks, Atera simplifies IT operations and drives predictable outcomes.

  • No, Atera does not offer a free version.

  • Yes, Atera offers a free trial.

  • No, Credit Card details are not required for the Atera trial.

  • Atera offers the following pricing plans & packages:

    PROFESSIONAL

    $149 Per Month

    Expert

    $189 Per Month

    Master

    $219 Per Month

  • Atera supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • Yes, Atera offers an API.

  • Atera can be integrated with the following applications:

    • QuickBooks Online , Xero , Google Workspace , Slack , Zoom Meetings , Freshdesk , Zendesk Suite , Autotask PSA , PagerDuty , Microsoft 365 , TeamViewer Remote , Microsoft Teams , Webroot Business Endpoint Protection , Splashtop , LogMeIn

  • Atera offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base

  • Atera offers training with the following options:
    • Webinar , Documentation

  • Atera supports the following languages:
    • English , French , German , Spanish

  • Following are the typical users of the Atera:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Atera supports the following deployment:
    • Cloud Hosted

  • Atera supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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