Top 10+ Best IT Management Software In 2019

With the improved technological advancements, the IT management software is beneficial for your business as it can automate simple tasks, unify the different software projects, and manage the collaboration of different projects. It will help your company to extend its reach in the market as you can access the necessary information from any location worldwide.

The IT management systems have an important role in increasing the efficiency of the processes involved in the software development. It has the tools to perform the specific functions that help in completing complex tasks such as creating online help systems, developing multi-platform games, and building mobile apps.

To stay ahead in the race, you need to equip yourself with the valuable information regarding the various softwares available in the market.

What is IT Management Software?

The IT management refers to the process that encompasses all the technical resources of your company including the computers, servers, application, operating system, and the employees. The IT management software makes it easier to manage the resources depending on the priorities and initiatives of your establishment.

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The IT management systems focus on the strategy to determine the use of the various technological company resources and generate its value. All the adopted business strategies are aligned to work together with the technology.

Additionally, IT management gets assistance from the IT asset management software, which has the business practices involved the IT asses across the different business units within your institution. It links the inventory, financial, risk, and contractual management responsibilities for strategic decision making. It gathers all the information regarding the hardware and software used in your organization to make an informed decision about the purchases and the use of the different assets to get the desired results.

Getting the latest information about the software by knowing the trends is important to make necessary changes in your organization and reap the benefits. Below is the list of the top 10+ software that is compiled from reviews and ratings of the top-end websites like GetApp, Capterra, and G2Crowd.

List of Best IT Management Software | Top IT Asset Management Software Reviews

1. Wrike – Manage your projects from start to finish with Wrike

About Wrike : Wrike, Inc. increases the efficiency of work of any organization. Being a fast-growing private corporation, it has a stable annual growth and diversified customer base such as PayPal, Hubspot, Google, etc. It’s the first choice of Fortune 500 companies. It comes with enterprise-level security, scalability, stability, along with features like Gantt charts, Custom Dashboards, Calendars and many other, making it the most sought-after software in the IT management software industry.

Wrike IT Management Features : Scheduling

“With Wrike, I am able to track and monitor all of my projects in one place. If asked about one of my projects, I can instantly go into Wrike and give them an update within 30 seconds.” – Lisa Matthews

Wrike

United States

51 – 200

2009

$9.80/month/user

Yes

4.0

1248 Reviews

4.1

606 Reviews

2. Freshservice– A complete IT service management (ITSM) tool for business

About Freshservice : A cloud-based IT service desk and IT service management (ITSM) solution, Freshservice leverages ITIL best practices. Enables organisations to provide exceptional service delivery and customer satisfaction with refreshing user experience on top of powerful ticketing and asset management capabilities. Being extremely user-friendly it is easy to configure for use in business functions like HR, Finance, etc. It is best suited for small and mid-sized organizations in the management industry.

Freshservice IT Management Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

“FreshService is a simple to use system that has allowed us to manage IT issues, assets, and changes within a quickly growing company. With FreshService implemented we’re now able to put metrics to the volume of support our team provides to the company. We’re tracking assets across multiple states.” – Bryan S.

Freshworks

United States

11 – 50

2010

$19.00/month/user

Yes, get a free trial

4.5

331 Reviews

4.6

372 Reviews

3. Deltek Costpoint – The Trusted ERP Accounting Software for Government Contractors

About Deltek Costpoint : Enterprise resource planning (ERP) and IT management software that meets the requirements of mid-sized and large business organizations, Deltek Costpoint, serves as the primary solution to assist professional service firms and government contractors. It offers leading management solutions such as material management, business intelligence functionalities, manufacturing, labor and business processes, helping organizations to improve efficiency and profitability. Mid-sized and large businesses in over 80 countries around the world use this software.

Deltek Costpoint IT Management Features : Compliance Management, IT Budgeting, Scheduling

“I use costpoint daily at my job and the software is very easy to navigate. I have no issues searching for BOMs (Bill of Materials) and costpoint interacts relatively seamlessly with the systems that we use for engineering drawings and shop floor instructions.” – Tina D.

Deltek

United States

1001 – 5000

1983

Not provided by vendor

Yes

4.0

150 Reviews

3.5

45 Reviews

4. AnyDesk – Remote Desktop Software That Actually Works

About AnyDesk : Fast remote desktop software that allows desktop sharing, web presentation and remote support. It is very popular with rapidly growing users worldwide. AnyDesk is the leading technology compared to all the other competitors. The fast code, DeskRT, is specially developed for screen content transmission and enables people and organizations to collaborate almost without latencies. The software also offers AnyDesk Enterprise and SaaS solution AnyDesk Professional for organizations to use in the workplace network.

AnyDesk IT Management Features : Remote Access

“Our technicians work as if they were right there on the remote computer and can fine tune settings. AnyDesk has shown us that it can rise to the challenge. Performance is noticeably better than our previous solution, and everything runs smoothly.” – Jan Peters

AnyDesk Software

Germany

11 – 50

2013

Not provided by vendor

Yes

4.5

121 Reviews

4.3

53 Reviews

5. Remote Desktop Manager – Centralize, Manage and Secure Remote Connections

About Remote Desktop Manager : Centralizing all remote connections on a single platform that is secure between users of an organization, Remote Desktop Manager is a built-in enterprise-grade password IT management software. It supports hundreds of integrated technologies with multiple protocols and VPNs, global and granular-level access controls and robust mobile apps to complement desktop clients, helping IT organizations with security and productivity. The key features include a remote connection, screen sharing capabilities, password management, audits and reports.

Remote Desktop Manager IT Management Features : Event Logs, Hardware Inventory, IT Budgeting, License Management, Patch Management, Remote Access, Scheduling, Software Inventory, User Activity Monitoring

“I came across Remote Desktop Manager in my search to find a better solution to what was becoming a time intensive process of updating, managing and remoting into what was growing to be a substantially large number of various types of connections. Holy Grail of Remote Desktop Software.” – Iva O.

Devolutions

Canada

51 – 200

2004

$199.99/one-time/user

Yes

4.5

122 Reviews

4.7

43 Reviews

6. LogMeIn Pro– Remote access tool for individuals & small businesses

About LogMeIn Pro : The leading, remote access tool and systems management software for small businesses and entrepreneurs, LogMeIn Pro, offers cost-effective packages allowing users to access files and applications from remote locations. It enables the sharing of data and collaboration of all the devices at any point in time. With simplified processes to actively monitor progress and performance of activities, it boasts enterprise-level security, helping organizations boost their efficiency and productivity.

LogMeIn Pro IT Management Features : Capacity Monitoring, Event Logs, Hardware Inventory, License Management, Remote Access, Software Inventory, User Activity Monitoring

“LogMeIn has been a lifesaver for us. Our scheduling software is on-premises only and with LogMeIn Pro, we can access the system remotely. This provides flexibility for us as a business and allows us to provide superior service to our residential and commercial clients.” – Victoria Amador

LogMeIn

United States

11 – 50

2015

$9.95/month/user

Yes

4.5

71 Reviews

4.2

136 Reviews

7. Accelo – Automation software for all Professional Service Businesses

About Accelo : A cloud-based, smart technology IT management software, it allows users to manage all client-related works. Accelo automates, streamlines and integrates with other solutions making users access all the information from one place. Creates follow up meetings, updates other fields and sends template emails. It is suitable for businesses of all size across all verticals. Information is stored, archived, and easily accessed and boosts more productivity, profitability and stability for all size of organizations.

Accelo IT Management Features : Event Logs, IT Budgeting, Remote Access, Scheduling, User Activity Monitoring

“I found it very useful. Using Accelo i can manage my all the task like my emails, messgaes, and other client related task. I can also track the progress of task like which task are completed and which are pending and accodingly i can manage those task. It saves my time.” – Gourav S.

Accelo

United States

51 – 200

2011

$16.00/month/user

Yes

4.5

64 Reviews

4.3

75 Reviews

8. PagerDuty – Incident Management & Operations Performance Software

About PagerDuty : The SaaS-based software solution, PagerDuty, empowers over 10,000 small, mid-size enterprises and global customers such as Slack, Lululemon, etc. It is an operations performance platform created to improve the reliability and performance of the operations lifecycle. Top features include real-time alerts, visibility into critical systems and applications, automated scheduling, advanced reporting and machine learning. It gives an innovative approach to increase business responses and efficiency.

PagerDuty IT Management Features : Scheduling, User Activity Monitoring

“We have been able to roll out this tool to our team as well as others that we work along side. It has made it much easier to communicate alerts that are received. It has also significantly lowered the amount of noisy alerts that we receive as well as assist us in not missing alerts when we are not at our desks.” – Patrick W.

PagerDuty

United States

201 – 500

2009

Not provided by vendor

Yes

4.5

44 Reviews

4.4

182 Reviews

9. ManageEngine Desktop Central – Desktop, mobile device & patch management software

About ManageEngine Desktop Central : An essential web-based unified endpoint IT management software solution that helps in managing many devices from one central location, ManageEngine Desktop Central manages servers, laptops, desktops, smartphones, and tablets both in LAN and WAN, standardizing the devices with uniform configuration. It automates desktop management activities, allowing administrators to install software, patches, and service packs as well as standardizes and secures the network. It also helps in software deployment, asset management, auditing and remote desktop sharing.

ManageEngine Desktop Central IT Management Features : Capacity Monitoring, Hardware Inventory, License Management, Patch Management, Remote Access, Scheduling, Software Inventory

“Since we’ve deployed Desktop Central, we been able to manage our ever-growing environment with much ease. Not only do we have control over the end-points, but we are now able to easily deploy updates and patches to these end-point, addressing the increasing risk of outdated systems.” – Jacobus Steyn

ManageEngine

India

5001 – 10000

1995

$795.00/one-time/user

Yes

4

39 Reviews

4

29 Reviews

10. Lansweeper – IT Asset Management Software

About Lansweeper : It is an agentless IT Asset Management software that is suitable for all the sizes of businesses across various industry verticals. It offers integrated tools for managing all network inventories, business assets, help desk operations, etc. Lansweeper gives full information on hardware and software that is scanned and deploys software and runs command lines on all the assets. Top features include setting up AD integrated scanning, specifying crucial servers that require scanning, etc.

Lansweeper IT Management Features : Compliance Management, Event Logs, Hardware Inventory, License Management, Patch Management, Remote Access, Scheduling, Software Inventory

“Great Product for all your IT needs. Software provides IT with all the tools we use in one place. Software also manages devices and easy reports. It offers Large community support to their users.” – Steve L.

Lansweeper

Belgium

51 – 200

2008

$495.00/year

Yes

4.5

28 Reviews

4.6

26 Reviews

11. Device42 – Automated IT infrastructure visualization & management tools

About Device42 : It is the leader in Configuration Management Database (CMDB), Application Dependency Mapping (ADM) and DCIM Software Marketplace. It is an IT management software that delivers low-cost solutions, tracks and manages all IT and non-IT assets. Device42 Inc. helps businesses in automating their systems and helps companies maintain an up-to-date inventory of their IP-based devices and non-IP assets. It enables companies to discover, visualize, and understand infrastructure and its interdependencies.

Device42 IT Management Features : Compliance Management, Hardware Inventory, IT Budgeting, License Management, Software Inventory

“Everyone has been so professional, courteous and willing to accommodate above and beyond my expectations. I’ve had numerous questions and problems but each inquiry was returned with such enthusiasm and eagerness to help. Thank you again for the wonderful customer service.” – Christina Sharp

Device42

United States

51 – 200

2010

$1,499.00/year

Yes

5

26 Reviews

5

1 Reviews

12. NetSupport Manager – Innovative software solutions for schools and enterprises

About NetSupport Manager : From managing and monitoring multiple systems simultaneously over LAN, WAN and internet to combining secure remote control access from any device, NetSupport Manager, delivers hands-on support with a single action and collaborates and even records sessions. It gathers real-time hardware/software inventory, file transfer, chat and monitor services and allows operating system configuration remotely. It has an intuitive user experience making it one of the most demanded software solution available for businesses that require remote access.

NetSupport Manager IT Management Features : Event Logs, Hardware Inventory, Remote Access, Scheduling, Software Inventory, User Activity Monitoring

“It is very helpful in supporting our customers on site and off site. It is easy to install on computers we need to access. Our customers are happy we can support them immediately when needed. Always a good experience with this software.” – Diane N.

NetSupport

United Kingdom

51 – 200

1989

Not provided by vendor

Yes

5.0

19 Reviews

4.8

3 Reviews

 

Get Quick Comparison of Top IT Management Software

IT Management Features Wrike Freshservice Deltek AnyDesk Remote Desktop Manager LogMeIn Accelo PagerDuty ManageEngine Lansweeper
Price $9.80/month/user $19.00/month/user Not provided by vendor Not provided by vendor $199.99/one-time/user $9.95/month/user $16.00/month/user Not provided by vendor $795.00/one-time/user $495.00/year
Capacity Monitoring    
Compliance Management    
Event Logs        
Hardware Inventory        
IT Budgeting      
License Management        
Patch Management      
Remote Access            
Scheduling                  
Software Inventory        
User Activity Monitoring