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ITSM for agile organizations

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InvGate Service Desk Overview

InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key feature is its gamification approach, which introduces a unique way to motivate and engage IT staff through rewards and recognition. InvGate Service Desk also offers detailed analytics and reporting tools, providing valuable insights for continuous service improvement. It's highly customizable, making it suitable for a wide range of business sizes and types, and supports ITIL best practices, catering to the needs of sophisticated IT environments.

InvGate Service Desk screenshot & Video

Contact Details

  • InvGate
  • 2004
  • Argentina
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • On-Premise
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, Portuguese, Spanish

Industries

Information Technology & Services

InvGate Service Desk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

InvGate Service Desk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment
Pricing Page  

Plans & Packages

Starter

$17 Per Month

InvGate Service Desk FAQ's

  • No, InvGate Service Desk does not offer a free version.

  • Yes, InvGate Service Desk offers a free trial.

  • No, Credit Card details are not required for the InvGate Service Desk trial.

  • InvGate Service Desk offers the following pricing plans & packages:

    Starting Plan:

    $17 Per Month

  • InvGate Service Desk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, InvGate Service Desk offers an API.

  • InvGate Service Desk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • InvGate Service Desk offers training with the following options:
    • Webinar , Documentation

  • InvGate Service Desk supports the following languages:
    • English , Portuguese , Spanish

  • Following are the typical users of the InvGate Service Desk:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • InvGate Service Desk supports the following deployment:
    • Cloud Hosted , On Premises

  • InvGate Service Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux