Top 10 Best Issue Tracking Software in 2018

For an error-free workflow, every company needs to have an issue tracking software. This software tracks and manages the issues. It often encompasses resource allocation, time accounting and priority management. It maintains the workflow in addition to implementing a centralized issue registry for better processes. Mostly used by companies and organizations, for developing projects and finding issues with it, an issue tracking software gives commendable outputs and finds out where the problems are. It helps developers in fixing the bugs in the software. A good development team always comprises of developers, testers and an issue management software.

Every company wants the workflow to be as smooth as it can be and an issue management software helps in making it possible. Outputs given by this software helps in making a good project become the best. It is used by customer support in call centers to resolve customer issues.

The main functions of an issue tracking software include finding errors and requests, distributing and assigning issues to persons, monitoring and handling the quality of work, finding bugs, ensuring clear internal processes and builds a statistical analysis of the tickets.

Finding the right issue tracking software is difficult, but with the list curated by SoftwareWorld, one can choose the most efficient issue tracking software.

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    List of Best Issue Tracking Software | Top Issue Management Software Reviews

    1. Wrike – Manage your projects from start to finish with Wrike

    About Wrike : Wrike, Inc. is a fast-growing privately held corporation that gets thousands of new customers on board year after year and shows stable annual growth. Wrike’s diversified, international customer base includes well-known brands, such as PayPal, Hootsuite, Hubspot, Citrix, and many others. Headquartered in Silicon Valley, Wrike is operated by a passionate team that is focused on top-notch engineering and design, usability, and dedicated customer care. Wrike’s project management tool gets distributed and co-located teams working together so that projects are completed faster to save time and money.

    Wrike Issue Tracking Features : Dashboard, Recurring Issues, Scheduling, Task Management

    “Wrike enables my team to deliver all of our projects on time and with a standard of excellence, and for me that’s really everything.” – Lydia Baillergeau

    Wrike

    United States

    501 – 1000

    2006

    $9.80/month/user

    Yes, get a free trial

    4.0

    1054 Reviews

    4.1

    565 Reviews

    2. Freshdesk– Online Customer Support Software & Helpdesk Solution

    About Freshdesk : Freshdesk is cloud-based customer support software that gives you everything you need to deliver exceptional support. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media. Launched in 2010, Freshdesk is used today by over 100,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo. Our parent company is Freshworks Inc.

    Freshdesk Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Task Management

    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.” – Vaughan Potter

    Freshworks

    United States

    51 – 200

    2010

    $19.00/month/user

    Yes

    4.5

    810 Reviews

    4.4

    1814 Reviews

    3. Zendesk – Cloud customer service software

    About Zendesk : The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.

    Zendesk Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “Zendesk has been a great partner in helping us serve our customers. Zendesk’s product and ecosystem have allowed us to be agile and tailor the solution to meet our business needs.” – Tim Smith

    Zendesk

    United States

    1001 – 5000

    2007

    $1.00/month/user

    Yes

    4.5

    1440 Reviews

    4.2

    1161 Reviews

    4. Samanage – IT Service Desk & Asset Management Software

    About Samanage : Samanage is the most reviewed and highest rated IT service management solution in the industry, serving thousands of customers around the globe from SMB to enterprise. Deliver faster and smarter services across your organization with Samanage, and get work done in intelligent and productive ways.

    Samanage Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “Great software..! Everything WORKS. We have used similar software in the past, but email notifications would SOMETIMES work, newer features were always spotty – with Samanage, everything has been rock solid. When something doesn’t work, the chat support team has been phenomenal” – Mike N.

    Samanage

    United States

    51 – 200

    2007

    $19.00/month/user

    Yes, get a free trial

    4.5

    441 Reviews

    4.3

    375 Reviews

    5. Freshservice– A complete IT service management (ITSM) tool for business

    About Freshservice :Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that leverages ITIL best practices to enable organizations to focus on exceptional service delivery and customer satisfaction. With its intuitive and simple UI, Freshservice is easy to configure for use in various business functions like HR, facilities, marketing, finance. Freshservice is the Winner of SDI’s Best Implementation of an ITSM Solution Award 2017, and ranked the best software for mid market IT teams in G2 Crowd.

    Freshservice Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “FreshService is a simple to use system that has allowed us to manage IT issues, assets, and changes within a quickly growing company. With FreshService implemented we’re now able to put metrics to the volume of support our team provides to the company. We’re tracking assets across multiple states.” – Bryan S.

    Freshworks

    United States

    11 – 50

    2010

    $19.00/month/user

    Yes, get a free trial

    4.5

    318 Reviews

    4.6

    349 Reviews

    6. PagerDuty – Incident Management & Operations Performance Software

    About PagerDuty : PagerDuty is a cloud software that connects people, systems and data into a single view – creating visibility and actionable intelligence across their operations. PagerDuty’s SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

    PagerDuty Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call…” – Michael H.

    PagerDuty

    United States

    201 – 500

    2009

    Not provided by vendor

    Yes, get a free trial

    4.5

    41 Reviews

    4.4

    169 Reviews

    7. Instabug – In-app feedback & bug reporting for mobile apps

    About Instabug : Instabug is a platform for mobile developers that help them communicate with their users, collaborate with their teams and build better apps. We allow regular mobile users or beta testers to submit their feedback or report bugs about any mobile app in the most intuitive way; by just shaking their device! We also enable teams working on mobile apps to collaborate with each other more efficiently using our dashboard, where they can assign bugs, comment on them and add tags.

    Instabug Issue Tracking Features : Assignment Management, Dashboard

    “As soon as we integrated the SDK and saw our first bug report we knew that we’d made the right choice. It was just so easy and seamless! Now we have instant feedback from our users, which is greatly accelerating product development.” – Darius Emrani

    Instabug

    United States

    51 – 200

    2013

    $49.00/month

    Yes, get a free trial

    4.5

    59 Reviews

    4.2

    86 Reviews

    8. Backlog – Online project management tool for developers

    About Backlog : Backlog is an all-in-one project management tool for developers and their teams with capabilities such as issue tracking, version control and wiki on a single platform. Core features include projects, burndown charts, Gantt charts, issues, watchlists, subtasking, comment threads, file sharing and bug tracking. The platform is intuitive for non-developers and can be accessed while on the go via mobile app for Android and iOS.

    Backlog Issue Tracking Features : Assignment Management, Dashboard, Knowledge Base, Scheduling, Task Management

    “I can easily found out my issues raised by tester. I am able to fix my development issues easily with backlog. Thanks” – Santhosh Rao M.

    Nulab

    United States

    11 – 50

    2004

    $18.00/month

    Yes, get a free trial

    4.5

    11 Reviews

    4.0

    1 Reviews

    9. Vision Helpdesk – Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

    About Vision Helpdesk : Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.

    Vision Helpdesk Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “Affordable Best Service Desk Solution with all the fruit of the big players, After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost.” – RYAN DAVIS

    Vision Helpdesk

    India

    11 – 50

    2005

    $8.00/month/user

    Yes, get a free trial

    4.5

    27 Reviews

    4.7

    44 Reviews

    10. Marker.io – Visual bug tracking tool

    About Marker.io : Marker.io is a visual feedback capture tool which enables QA testers, project and product managers, designers and clients to submit bugs and issues to developers directly from inside Jira, GitHub, Trello, Gitlab, Asana, and more. Marker.io allows users to capture bugs, explain feedback through annotations and labels, and then report feedback in one-click.

    Marker.io Issue Tracking Features : Assignment Management, Issue Auditing, Recurring Issues, Scheduling, Task Management

    “Marker.io has really been a home run for reviewing online material and sending them out to our virtual partners like a front-end developer. By combining Marker.io with Trello, I can confidently share design feedback in an efficient and asynchronous manner with my team.” – John Quinn

    Marker.io

    United States

    02 – 10

    2015

    $19.00/month

    Yes, get a free trial

    5

    48 Reviews

    0

    0 Reviews