Top 10 Best Issue Tracking Software in 2019

For an error-free workflow, every company needs to have an issue tracking software. This software tracks and manages the issues. It often encompasses resource allocation, time accounting and priority management. It maintains the workflow in addition to implementing a centralized issue registry for better processes.

Mostly used by companies and organizations, for developing projects and finding issues with it, an issue tracking software gives commendable outputs and finds out where the problems are. It helps developers in fixing the bugs in the software. A good development team always comprises of developers, testers and an issue management software.

Every company wants the workflow to be as smooth as it can be and an issue management software helps in making it possible. Outputs given by this software helps in making a good project become the best. It is used by customer support in call centers to resolve customer issues.

The main functions of an issue tracking software include finding errors and requests, distributing and assigning issues to persons, monitoring and handling the quality of work, finding bugs, ensuring clear internal processes and builds a statistical analysis of the tickets.

Finding the right issue tracking software is difficult, but with the list curated by SoftwareWorld, one can choose the most efficient issue tracking software.

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    List of Best Issue Tracking Software | Top Issue Management Software Reviews

    1. Wrike – Manage your projects from start to finish with Wrike

    About Wrike : Manage works and projects easily through Wrike; the online project management software is the best platform for the project management, product development, and business operations team. The user can comfortably collaborate with their team and track issue through Wrike. This feature really improves work quality level and streamlines the workflow of a team. Project managers can find real-time status updates, visual dashboard & reporting, resource & workload management, and much more features through Wrike.

    Wrike Issue Tracking Features : Dashboard, Recurring Issues, Scheduling, Task Management

    “Wrike enables my team to deliver all of our projects on time and with a standard of excellence, and for me that’s really everything.” – Lydia Baillergeau

    Wrike Reviews

    Wrike

    United States

    501 – 1000

    2006

    $9.80/month/user

    Yes, get a free trial

    4.0

    1054 Reviews

    4.1

    565 Reviews

    2. Freshdesk– Online Customer Support Software & Helpdesk Solution

    About Freshdesk : Freshdesk is customer support software to streamline customer conversations in one place; it is also useful to automate repetitive work and to collaborate with other teams to resolve the issue faster. Through using Freshdesk, the team can work together and resolve issues and customer problems faster. The user can discuss specific parts of tickets with experts from across organization with Freshconnect feature and share ownership of tickets with other teams through shared ownership feature of Freshwork.

    Freshdesk Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Task Management

    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.” – Vaughan Potter

    Freshdesk Reviews

    Freshworks

    United States

    51 – 200

    2010

    $19.00/month/user

    Yes

    4.5

    810 Reviews

    4.4

    1814 Reviews

    3. Zendesk – Cloud customer service software

    About Zendesk : Discover the best customer support with Zendesk; the customer service support software offers the best issue tracking solution where customer service department can easily communicate with their customers through live chat and messaging and resolve their issues easily. The software also provides phone option to directly connect with customers. The customer service executive can easily audit issue, scheduled for issue management and assign the task to the team through Zendesk.

    Zendesk Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “Zendesk has been a great partner in helping us serve our customers. Zendesk’s product and ecosystem have allowed us to be agile and tailor the solution to meet our business needs.” – Tim Smith

    Zendesk Reviews

    Zendesk

    United States

    1001 – 5000

    2007

    $1.00/month/user

    Yes

    4.5

    1440 Reviews

    4.2

    1161 Reviews

    4. Samanage – IT Service Desk & Asset Management Software

    About Samanage : IT service management software for the modern employee; Samanage is IT service desk software offers valuable features to the IT infrastructure where the user can find ticketing, change management, service legal department, self-service portal, knowledge base, IT asset management, reporting, risk detection, benchmarking, and much more features to improve IT organization incredibility. The user can also get the recurring issue, scheduling, issue auditing, task management, and much more features through this issue management software.

    Samanage Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “Great software..! Everything WORKS. We have used similar software in the past, but email notifications would SOMETIMES work, newer features were always spotty – with Samanage, everything has been rock solid. When something doesn’t work, the chat support team has been phenomenal” – Mike N.

    Samanage Reviews

    Samanage

    United States

    51 – 200

    2007

    $19.00/month/user

    Yes, get a free trial

    4.5

    441 Reviews

    4.3

    375 Reviews

    5. Freshservice– A complete IT service management (ITSM) tool for business

    About Freshservice : Modernize your IT infrastructure with Freshservice; it is easy to use and simple to configure cloud-based IT service desk solution for IT organizations where the user can get incident management, SLA management, knowledge management, service catalog, self-service portal, team huddle feature to start a conversation between team within a ticket and much more features. The user can easily collaborate and assign a task to their team and align business goals through Freshservice.

    Freshservice Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “FreshService is a simple to use system that has allowed us to manage IT issues, assets, and changes within a quickly growing company. With FreshService implemented we’re now able to put metrics to the volume of support our team provides to the company. We’re tracking assets across multiple states.” – Bryan S.

    Freshservice Reviews

    Freshworks

    United States

    11 – 50

    2010

    $19.00/month/user

    Yes, get a free trial

    4.5

    318 Reviews

    4.6

    349 Reviews

    6. PagerDuty – Incident Management & Operations Performance Software

    About PagerDuty : The cloud-based digital operation management software connects people, system and whole data in a single view to improve visibility and actionable intelligence across operations. Through this issue tracking software, DevOps team can easily track IT operations, resolve critical issues and also track incident management status in an effective manner. The software provides real-time operation feature to the team to streamline incident resolution for the organization.

    PagerDuty Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call…” – Michael H.

    PagerDuty Reviews

    PagerDuty

    United States

    201 – 500

    2009

    Not provided by vendor

    Yes, get a free trial

    4.5

    41 Reviews

    4.4

    169 Reviews

    7. Instabug – In-app feedback & bug reporting for mobile apps

    About Instabug :  The mobile development team can communicate and collaborate through Instabug to build better apps. The mobile app developers and the beta testers can easily submit their feedback and bug reports and easily assign discovered issue to the team members through this issue tracking software. The in-app feedback and bug reporting software automatically provides visual users steps and collect features request in one place. You can also find many valuable and essential features for effective issue tracking through this software.

    Instabug Issue Tracking Features : Assignment Management, Dashboard

    “As soon as we integrated the SDK and saw our first bug report we knew that we’d made the right choice. It was just so easy and seamless! Now we have instant feedback from our users, which is greatly accelerating product development.” – Darius Emrani

    Instabug Reviews

    Instabug

    United States

    51 – 200

    2013

    $49.00/month

    Yes, get a free trial

    4.5

    59 Reviews

    4.2

    86 Reviews

    8. Backlog – Online project management tool for developers

    About Backlog : Release high-quality projects on time with Backlog; this is online project management software for the developers to get robust project management solutions; the software provides bug and issue tracking solutions, task management feature, version control feature and much more. The developer can easily track the projects and work visually through Backlog. The software is also available for the iOS and Android devices.

    Backlog Issue Tracking Features : Assignment Management, Dashboard, Knowledge Base, Scheduling, Task Management

    “I can easily found out my issues raised by tester. I am able to fix my development issues easily with backlog. Thanks” – Santhosh Rao M.

    Backlog Reviews

    Nulab

    United States

    11 – 50

    2004

    $18.00/month

    Yes, get a free trial

    4.5

    11 Reviews

    4.0

    1 Reviews

    9. Vision Helpdesk – Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

    About Vision Helpdesk : Simplify customer support with Vision Helpdesk; the customer service software provides the best solution for the help desk and IT service desk. The user can get ticketing, multi-channel support, collaboration feature, gamification, task management, help desk automation, customer support survey, multi-language help desk, help desk reporting, SLA rules & ticket escalation and much more features through this IT help desk software.

    Vision Helpdesk Issue Tracking Features : Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

    “Affordable Best Service Desk Solution with all the fruit of the big players, After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost.” – RYAN DAVIS

    Vision Helpdesk Reviews

    Vision Helpdesk

    India

    11 – 50

    2005

    $8.00/month/user

    Yes, get a free trial

    4.5

    27 Reviews

    4.7

    44 Reviews

    10. Marker.io – Visual bug tracking tool

    About Marker.io : Get the bug tracking and issue tracking software for the agile developers and team; the user can easily collect visual feedback from colleagues and clients directly into their favorite application through Marker.io. The user can capture feedbacks, bugs, and issues; explain by drawing annotations, assigning labels, and tagging teammates; report feedback in one click, send directly to leading software like Trello, Jira, Github and much more.

    Marker.io Issue Tracking Features : Assignment Management, Issue Auditing, Recurring Issues, Scheduling, Task Management

    “Marker.io has really been a home run for reviewing online material and sending them out to our virtual partners like a front-end developer. By combining Marker.io with Trello, I can confidently share design feedback in an efficient and asynchronous manner with my team.” – John Quinn

    Marker.io Reviews

    Marker.io

    United States

    02 – 10

    2015

    $19.00/month

    Yes, get a free trial

    5

    48 Reviews

    0

    0 Reviews

     

    Get Quick Comparison of Top Issue Tracking Software

    Issue Tracking Features Wrike Freshdesk Zendesk Samanage Freshservice PagerDuty Instabug Backlog Vision Helpdesk Marker.io
    Price $9.80/ month/user $19.00/ month/user $1.00/ month/user $19.00/ month/user $19.00/ month/user Not provided by vendor $49.00/ month $18.00/ month $8.00/ month/user $19.00/ month
    Assignment Management                  
    Dashboard                  
    Escalation Management            
    Issue Auditing              
    Knowledge Base              
    Recurring Issues            
    Scheduling                  
    Task Management