Giva
Claim ProfileAI-Powered HIPAA-Compliant Help Desk, Customer Service & ITSM Applications
SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Giva
"Giva works well for support and help desk teams that need to manage customer or employee requests without dealing with overly complex setups. It tends to suit organizations that want a clean ticketing experience without a long learning curve. Teams in healthcare, government, or education often find it a practical fit for their service needs. That said, larger enterprises with highly customized workflows may find the configuration options somewhat limited over time."
Decision Snapshot
Giva Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
Your Giva experience can help other buyers
Used Giva? Share an honest review about usability, features, support, and overall experience. Your feedback can help other buyers evaluate the product with greater confidence.
Reviews are published after SoftwareWorld moderation.
Write a Review
Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Giva Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Giva
Problem it Solves
-
Streamlines IT Service Management And Customer Support Operations
Target Users
-
Healthcare Professionals
-
IT Support Teams
-
Customer Service Managers
-
HR Departments
-
Educational Institutions
Core Use Case
-
Streamline Customer Support
-
Enhance IT Service Management
-
Improve Change Management
-
Optimize Asset Tracking
-
Facilitate Knowledge Sharing
USP
-
Elevate Your Style With Sustainable And Eco-friendly Fashion
Pros
-
Cloud-based help desk that deploys in under a week
-
HIPAA-compliant architecture makes it a strong pick for healthcare teams
-
Reporting dashboards give managers clear visibility without custom configuration
-
Mobile access works reliably for field and remote support staff
-
Change management tools come built-in rather than bolted on later
-
Customer satisfaction surveys are automated and easy to interpret
-
Flat-rate pricing removes the guesswork when budgeting for growing teams
Cons
-
Reporting customization feels limited for data-heavy enterprise environments
-
Pricing climbs noticeably as team size and modules expand
-
Onboarding new agents takes more structured effort than expected
-
Mobile experience feels noticeably thinner compared to the desktop version
Editorial Buyer Guidance
Who Is Giva Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlines IT Service Management And Customer Support OperationsTarget Users
- Healthcare Professionals
- IT Support Teams
- Customer Service Managers
- HR Departments
- Educational Institutions
Core Use Cases
- Streamline Customer Support
- Enhance IT Service Management
- Improve Change Management
- Optimize Asset Tracking
- Facilitate Knowledge Sharing
Unique Selling Point
Elevate Your Style With Sustainable And Eco-friendly Fashion
Strengths and Limitations
Giva Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Cloud-based help desk that deploys in under a week
- HIPAA-compliant architecture makes it a strong pick for healthcare teams
- Reporting dashboards give managers clear visibility without custom configuration
- Mobile access works reliably for field and remote support staff
- Change management tools come built-in rather than bolted on later
- Customer satisfaction surveys are automated and easy to interpret
- Flat-rate pricing removes the guesswork when budgeting for growing teams
!
Cons
- Reporting customization feels limited for data-heavy enterprise environments
- Pricing climbs noticeably as team size and modules expand
- Onboarding new agents takes more structured effort than expected
- Mobile experience feels noticeably thinner compared to the desktop version
Sponsored Products
Explore Similar Software
Discover sponsored software products relevant to Giva and its buyer use cases. Review product fit, trial availability, and other profile signals before visiting a vendor website.
Sponsored placements are paid positions and do not influence Giva profile information, SoftwareWorld’s editorial assessment, or user reviews.
Sponsor
Category-Based Capabilities
Giva Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Giva is a HIPAA-compliant, cloud-based help desk software that offers ticketing, knowledge base, and asset management in one place. It uses AI Copilots and automated workflows to speed up issue resolution. With customizable dashboards and easy three-click reporting, Giva simplifies IT and customer support for regulated industries.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow
Training Management
Task Management
Audit Trail
Change Planning
Release Management
Change Tracking
Compliance Management
Prioritization
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management
Connected Applications
Giva Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Outlook
Microsoft Teams
Google Workspace
Salesforce Sales Cloud
Slack
Jira
Twilio
ServiceNow
Zoom Meetings
Pricing Information
Giva Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Professional
$69
Per Month
Enterprise
$89
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Giva Review ↗
Giva Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Kathy B.
IT Director
Effortless Expense & Budget Management
Happay automates expense tracking, approvals, and policy compliance, making budget control simple and transparent. With smart reporting, bank card integration, and paperless workflows, audits become faster and easier. While refunds for failed transactions may take time, overall Happay saves effort, improves visibility, and streamlines spending management.
Reviewed on October, 2024
Eduardo G.
Support Specialist eHR
Powerful HIPAA-Compliant Ticketing for Healthcare
Giva is a highly effective HIPAA-compliant ticketing system that boosts productivity and streamlines healthcare support. Custom request forms capture complete details upfront, while ticket macros ensure fast, consistent responses. Its customizable dashboard prevents missed tickets, and the AI Copilot helps refine communication, making support faster, smarter, and more reliable.
Reviewed on October, 2024
Alternative Products
View All Giva Alternatives ↗
Top Giva Alternatives
Explore leading products commonly evaluated alongside Giva.
Frequently Asked Questions
Giva FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Healthcare providers, banks, and law firms can't just use any help desk software, they need one that takes compliance seriously without turning every ticket into a paperwork exercise. Giva was built with exactly that in mind. It's a HIPAA compliant help desk and ITSM platform that's been around since 1999, and its customer retention numbers, a median of 12.8 years, say a lot about how it holds up over time.
What's worth noting is what's included by default.
HIPAA compliance isn't an add on here, it comes standard across every edition, backed by a cyber liability insurance policy. For industries handling sensitive data, that removes a lot of guesswork during vendor evaluation.
Giva covers a fairly wide range of needs under one roof:
- Customer service and IT help desk ticketing
- Full ITSM and standalone change management
- AI powered knowledge and ticket copilots that speed up resolution
- Built in asset management and reporting analytics
Deployment tends to be faster than what larger ITSM platforms typically require, and the interface stays simple enough that new agents don't need weeks of training to get comfortable. Customers often mention this directly, calling it intuitive compared to bigger, more complex systems like ServiceNow or Ivanti. For organizations in healthcare, legal, financial services, or government that need serious security without a steep learning curve, Giva fills a pretty specific gap.
- No, Giva does not offer a free version.
- Yes, Giva offers a free trial.
- No, Credit Card details are not required for the Giva trial.
-
Giva offers the following pricing plans & packages:
Professional
$69 Per Month
Enterprise
$89 Per Month
-
Giva supports the following payment frequencies:
- Monthly Subscription
- No, Giva does not offer an API.
-
Giva can be integrated with the following applications:
- Salesforce Sales Cloud , ServiceNow , Jira , Google Workspace , Slack , Zoom Meetings , Twilio , Microsoft Outlook , Zendesk Suite , Microsoft Teams , ServiceNow , ServiceNow , jira
-
Giva offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
-
Giva offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
-
Giva supports the following languages:
- English
-
Following are the typical users of the Giva:
- Self-Employed , Small-Business , Midsize-Business
-
Giva supports the following deployment:
- Cloud Hosted
-
Giva supports the following devices and operating systems:
- Web-Based
Are you an authorized Giva representative?
Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.
Product Comparisons
Giva Comparisons
Open published two-product comparison pages for a side-by-side evaluation.
Get Expert Help