Top 10 Best Live Chat Software In 2018

There is no doubt to the fact that proper customer service is probably one of the most important aspects that makes a business successful. Live chat software is one of the best services, which allows instant support to customers along with important information. The best Live Chat Software is known to work like a messenger, which allows the customers to communicate with a particular brand in real time.

Live support chat software is capable of conveniently and promptly answering all the questions that a customer has and it can additionally boost the conversion rates of your website. As an example, a huge problem that most of the customers face when they are shopping online is that they get disconnected from particular personnel, who are helping them out with a particular query. This can be the best solution for customers. Businesses can easily mitigate this by providing the customers with an engaging experience by using the live chat software.

An important benefit of the software is that it is responsible for making it easy for the customers to contact the customer service. When customers are happy with a brand, they remain loyal and are responsible for increasing the sales. The software provides a competitive edge over the other competitors in the market. The software helps in increasing the market reach as well. In order to find the top 10 live chat software, you can consider the following list coined by SoftwareWorld.

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    List of best Live Support Chat Software | Website Chat Software Reviews

    1. Slack – A single place for team communication and workflows

    About Slack : Slack is a collaboration hub for teamwork, where the right people are always kept in the loop and key information is always at their fingertips. Work in Slack happens in channels, so all the right people can be included, all relevant information kept in one place, and new team members are able to get up to speed easily. With Slack, teams are better connected. Smart, hardworking, humble, collaborative — these are the attributes we look for in people.

    Slack Live Chat Features : Canned Responses, Proactive Chat, Third Party Integration, Website Visitor Trackin

    “Slack is really the backbone of what we do, it’s the ‘I need an answer right now’, type of communication. Slack is primarily the way that business gets done at Zapier.” – Cody Jones

    Slack

    United States

    1001 – 5000

    2009

    $6.67/month/user

    Yes, get a free trial

    4.5

    7169 Reviews

    4.4

    12706 Reviews

    2. Zendesk – Cloud customer service software

    About Zendesk :  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.

    Zendesk Live Chat Features : Canned Responses, Geo Targeting, Offline Form, Proactive Chat, Screen Sharing, Third Party Integration, Transfers/Routing, Website Visitor Tracking

    “The Zendesk Suite is increasingly capable, intuitive and remains versatile. It’s a natural fit for any technical organization that wants flexibility and a capacity to fill process and knowledge gaps effectively.” – James Ripley

    Zendesk

    United States

    1001 – 5000

    2007

    $1.00/month/user

    Yes, get a free trial

    4.5

    1440 Reviews

    4.2

    1161 Reviews

    3. Userlike Live Chat – Help your customers when it matters, where it matters

    About Userlike Live Chat : Live chat for website and messenger support. Be there when your customers need you the most. Userlike unlocks the channels to your customers’ hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram. Your customers could be anywhere. Whether they’re browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

    Userlike Live Chat Features : Canned Responses, Geo Targeting, Offline Form, Proactive Chat, Screen Sharing, Third Party Integration, Transfers/Routing, Website Visitor Tracking

    “Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.” – Alexander Proske

    Userlike

    Germany

    11 – 50

    2011

    $29.00/month

    Yes

    4.5

    439 Reviews

    4.4

    189 Reviews

    4. Intercom – Customer messaging platform for sales, marketing and support

    About Intercom : The world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.

    Intercom Live Chat Features : Canned Responses, Geo Targeting, Proactive Chat, Third Party Integration, Transfers/Routing, Website Visitor Tracking

    “To communicate with more than 50,000 developers that use their platform, Keen relies on Intercom. Tying together powerful features, efficiency at scale, and more personal communication, Intercom lets Keen make every interaction – from onboarding to support – a great experience.” – Maggie Jan

    Intercom

    United States

    201 – 500

    2011

    $49.00/month

    Yes

    4.5

    270 Reviews

    4.2

    464 Reviews

    5. Pure Chat – Live chat software for SMBs

    About Pure Chat : Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once–instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuitive unlike other enterprise-focused chat software companies. Get started today for free!

    Pure Chat Live Chat Features : Canned Responses, Offline Form, Proactive Chat, Third Party Integration, Transfers/Routing, Website Visitor Tracking

    “Purechat is a very interesting software, with a warm interface, and moldable according to the user’s requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.” – Adelaynes C.

    Adelaynes C.

    United States

    11 – 50

    2012

    Not provided by vendor

    Yes

    4.5

    198 Reviews

    4.4

    143 Reviews

    6. Chatra – Talk with visitors on your website

    About Chatra : Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page.

    Chatra Live Chat Features : Canned Responses, Geo Targeting, Offline Form, Proactive Chat, Transfers/Routing, Website Visitor Tracking

    “I’ve been using the Chatra app for about a month and I’ve been incredibly impressed. Chatra is helping me punch above my weight in sales and marketing by engaging website visitors in a whole new way. I would recommend Chatra to anyone..” – Danielle

    Chatra

    United States

    11 – 50

    2014

    $15.00/year/user

    Yes

    5.0

    231 Reviews

    4.3

    6 Reviews

    7. Flock – Collaborative messaging app for teams

    About Flock : Flock is a Team Messenger designed specifically for a faster way for your team to communicate. You can discuss projects, share ideas, and make decisions faster! Flock powers over 25,000 companies and Flock users around the world have reported increased productivity by 30%, 50% fewer emails, and 50% reduced in-person meetings. Our clientele includes teams at Accenture, Tim Hortons, Whirlpool, VMware and Victorinox. Flock is the first team messenger with full multi-lingual support in Russian, Portuguese, and Spanish.

    Flock Live Chat Features : Screen Sharing, Third Party Integration

    “Most days we would spend our first 1-2 hours at work replying to emails. Flock solved this problem for us by cutting our email load significantly.” – Pavan Srinath

    Riva

    United Arab Emirates

    11 – 50

    2014

    $4.50/month/user

    Yes, get a free trial

    4.0

    64 Reviews

    4.4

    36 Reviews

    8. Podium– Review management, reputation software, feedback & webchat

    About Podium : We believe that every business should participate in building a thriving local ecosystem. So we’re building tools that make interacting easier and more convenient for everyone. We started with a single product that helps businesses collect and manage reviews on the sites that matter most. But that was just the beginning. We’ve since released Messenger to help make interactions between businesses and consumers more convenient and analysis tools like Sentiment Report to provide quicker, deeper insights into what consumers love most about your business.

    Podium Live Chat Features : Canned Responses, Offline Form, Proactive Chat

    “Signed up for Podium last month and doubled the amount of Google Reviews in the 1st month. Easy for field and office staff to use. Great dashboard and data tracking. Messenger feature is great that allows to send text via the platform. Feel the value is definitely there.” – Tyler K.

    Podium

    United States

    201 – 500

    2014

    Not provided by vendor

    Yes

    5.0

    51 Reviews

    4.8

    219 Reviews

    9. tawk.to – Chat live with your customers instantly

    About tawk.to : We’re changing the way businesses communicate with customers, making real time a real thing. Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

    tawk.to Live Chat Features : Geo Targeting, Transfers/Routing

    “An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use.” – Ana Carolina B.

    tawk.to

    United Kingdom

    11 – 50

    2012

    Not provided by vendor

    Yes

    4.5

    72 Reviews

    4.6

    48 Reviews

    10. elevio – Self-service support & customer education platform

    About elevio : Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it.

    elevio Live Chat Features : Canned Responses, Offline Form, Proactive Chat, Third Party Integration, Transfers/Routing, Website Visitor Tracking

    “Game changer! Hands down the most valuable software our company uses. As both a B2B and B2C business, Elevio enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic support when needed.” – Victor Ikeda-Wood

    elevio

    Australia

    02 – 10

    2014

    $79.00/month

    Yes

    5.0

    11 Reviews

    4.9

    4 Reviews