Top 10 Best Live Chat Software In 2019

There is no doubt to the fact that proper customer service is probably one of the most important aspects that makes a business successful. Live chat software is one of the best services, which allows instant support to customers along with important information. The best Live Chat Software is known to work like a messenger, which allows the customers to communicate with a particular brand in real time. Live support chat software is capable of conveniently and promptly answering all the questions that a customer has and it can additionally boost the conversion rates of your website. As an example, a huge problem that most of the customers face when they are shopping online is that they get disconnected from particular personnel, who are helping them out with a particular query. This can be the best solution for customers. Businesses can easily mitigate this by providing the customers with an engaging experience by using the live chat software. In order to find the top 10 live chat software, you can consider the following list coined by SoftwareWorld.

Best Live Chat Software

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of best Live Support Chat Software | Website Chat Software Reviews

#1

HubSpot Live Chat

#1

HubSpot Live Chat

Connect with site visitors when and how they want to

HubSpot Live chat is a live chat solution that connects with your web traffic in real-time to convert more leads, close more deals, and build a better relationship with the customers. It simply customizes your chat widget to touch the look and feel of your product, and generate targeted welcome messages for various web pages of your visitors so that you can reach to the visitors who matter. HubSpot transforms your most repetitive sales into templates and documents so to share with the team members.
  • HubSpot
  • United States
  • 1001 - 5000
  • 2006
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score99/100

HubSpot Live Chat Reviews

"I love that everything is in the same place, integrated. As a big size company, we can find all the information we need in the software, we just need to implement some stuff and it's ready. Also, HubSpot it's always working to improve the software." - Omar R.
#2

Slack

#2

Slack

Whatever work you do, you can do it in Slack

Slack is a collaboration hub for teamwork, where the right people are always kept in the loop and key information is always at their fingertips. Work in Slack happens in channels, so all the right people can be included, all relevant information kept in one place, and new team members are able to get up to speed easily. With Slack, teams are better connected. Smart, hardworking, humble, collaborative — these are the attributes we look for in people.
  • Slack
  • United States
  • 1001 – 5000
  • 2009
  • $6.67/month/user
  • Yes

Visit Website

4.5 / 5

Our Score99/100

Slack Reviews

“Slack is really the backbone of what we do, it’s the ‘I need an answer right now’, type of communication. Slack is primarily the way that business gets done at Zapier.” - Cody Jones
#3

ProProfs Chat

#3

ProProfs Chat

Live Chat Software for Your Website

ProProfs Chat is an online Chat platform that helps professionals to give instant support to their customers and their engagement with site visitors. It can resolve customer’s queries faster; quick answers to queries related to product and services and convince the customer that they are available whenever they need you. By responding quickly, it doubles the sales and ROI. Take an insight into customer’s reports like chat ratings, login hours, chat requests, etc.
  • ProProfs
  • United States
  • 201 - 500
  • 2006
  • $8.00/month
  • Yes

Visit Website

5 / 5

Our Score98/100

ProProfs Chat Reviews

"ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.” - Bill Wisell
#4

Olark

#4

Olark

Grow your business with every conversation.

Olark is an efficient live chat software to have the best ways of communication with your customers. Integrations in Olark makes you work together with its easy to send data from chat to your CRM, e-commerce platform analytics software and many others. Olark helps in increasing sales to sending automated messages to your site visitors. Through quick conversations, you can resolve your problems faster. Finally, Olark's pre-chat survey prompts new visitors to enter their email address to start a chat. Some key features are Live chat metrics, Automation, Customized chatbox, PowerUps and many more.
  • Olark
  • United States
  • 11 - 50
  • 2009
  • $17.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Olark Reviews

"There is no better option today than Olark. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company.” - Santiago A.
#5

Zoho SalesIQ

#5

Zoho SalesIQ

Reach your customers with the best live chat software

Meet your customer needs instantly with Zoho SalesIQ live chat. Zoho SalesIQ lets you track your visitor while they enter your site and have real-time conversations with your customers, helps you embed links like FAQs, articles, etc on your website so that your customers may have quick answers. Customized Chabot caters every requirement of yours. Integration and tracking have also been easier with SalesIQ. Important features are Geolocation of visitors, personalized chat, automatic chat translation, screen-sharing and many more.
  • Zoho Corporation
  • United States
  • 1001 - 5000
  • 1996
  • $19.00/month
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Zoho SalesIQ Reviews

"After embedding Zoho SalesIQ on our website and operational platform we are closing deals faster and our customer support has never been so efficient. With Zoho SalesIQ, we have raised the bar of customer relationship. The platform is friendly for both sides and connects well with Zoho CRM, giving us complete information of whom we're talking to.” - Rodrigo Ferrer
#6

Provide Support Live Chat

#6

Provide Support Live Chat

Best Live Chat Software

Provide Support is a web-chat and examining solution for online support. It empowers proactive chat invitation, call move, talk session logs, encrypted chats, referrer, etc. Fully adjustable chat window to match your website design and requires no software installation on the customer’s side. Provide Support can be integrated with any Content Management System no matter you are operating a WordPress, Magento, or any other platform. All customer information can be seen on a single screen.
  • Provide Support
  • United States
  • 11 - 50
  • 2003
  • $15.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Provide Support Live Chat Reviews

"We have been using Provide Support for several years and it suits our needs perfectly. The website is very user-friendly and you can add or subtract employees with ease. I like that we can upload our account managers' actual photos so the customer experience feels more personal. The staff has always responded well to being able to service customers through a chat.” - Lynne DeVore
#7

Freshchat

#7

Freshchat

Turn visitors into leads and customers into happy, engaged users

Freshchat is worth live chat software for engaging customers in a satisfactory communication. Bots feature helps in qualifying leads and auto-uploading them into your CRM. Events timeline, user information, and social profiles keep you updated about your work. Freshchat allows to send announcements, get feedback, or share tips and best practices. Some of its features are Triggered messages, Email campaigns, Bots, Visitor Intel, Clearbit Integration.
  • Freshworks
  • United States
  • 1001 - 5000
  • 2011
  • $15.00/month/user
  • Yes

Visit Website

4 / 5

Our Score98/100

Freshchat Reviews

"With Freshchat, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshchat offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times." - Puja Anand
#8

Flock

#8

Flock

All your work in one place

Flock is a Team Messenger designed specifically for a faster way for your team to communicate. You can discuss projects, share ideas, and make decisions faster! Flock powers over 25,000 companies and Flock users around the world have reported increased productivity by 30%, 50% fewer emails, and 50% reduced in-person meetings. Our clientele includes teams at Accenture, Tim Hortons, Whirlpool, VMware and Victorinox. Flock is the first team messenger with full multi-lingual support in Russian, Portuguese, and Spanish.
  • Riva
  • United Arab Emirates
  • 11 – 50
  • 2014
  • $4.50/month/user
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Flock Reviews

"Flock enables us to have the most efficient and fastest communication possible to deliver our service. " - Ryan Davis
#9

Intercom

#9

Intercom

Come for our chat. Stay for our everything else.

The world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.
  • Intercom
  • United States
  • 201 - 500
  • 2011
  • $49.00/month
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Intercom Reviews

"With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle." - Yvonne Chen
#10

LiveChat

#10

LiveChat

The fastest way to help your customers

LiveChat is one of the fastest software to have easy contact with your customers. The software has more than 130 tools so that you could chat with customers, send details to your CRM, manage orders and accept payments in a single area. LiveChat software is very easy to learn, pick up the features and is free. With its global outreach, LiveChat can be trusted. Key features are Chat tools, Customization, Engaging Customers, Reports and Analytics, Applications, Integrations and many more.
  • LiveChat Software
  • United States
  • 51 - 200
  • 2002
  • $16.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score97/100

LiveChat Reviews

"Adding LiveChat to our Magento store was easy! Customers can contact us quicker than by calling or sending emails. Plus, LiveChat support team – well-deserved called ‘Support Heroes’ – has helped us with every question we’d had, immediately.” - HENRY REITH
#11

Zendesk Chat

#11

Zendesk Chat

Strike up a conversation

Make yourself available all the time with Zendesk Chat- live chat software. You can raise your sales 3× through the software, help customers whenever required. Live chat analytics ensures customer satisfaction, agent performance, and helps identify issues. You can also communicate with customers through mobile apps, websites and social media apps like Facebook, Messenger, and Line. Moreover, customers can ask for help or find the answers themselves, all without disturbing their shopping experience. Some features are Visitor List, Chat rating, Chatbots, File sending, and many more.
  • Zendesk
  • United States
  • 1001 - 5000
  • 2007
  • $14.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score97/100

Zendesk Chat Reviews

"In an organization like ours where customers communicate with the sales team via multiple mediums, it used to be very difficult to effectively track Workflow. With Zendesk chat ,we have been able to create an effective customer service workflow via which we have been able to track all customer queries in real time. Perfect helpdesk experience for our customers.” - Sandra O.
#12

Help Scout Beacon

#12

Help Scout Beacon

Beacon is way more than live chat.

Help Scout Beacon is amazing live chat software that makes your website more helpful. With beacon, you can keep a track on your customers. Your customers would have easy access to your articles, without leaving the page. Easy escalation helps your customers get quality answers from experts. Without even searching, customers can get recommendations on articles on the page they are viewing. Live chat window is available only when somebody's there to help. All these features make Help Scout ‘perfect’.
  • Help Scout
  • United States
  • 51 - 200
  • 2011
  • $20.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score97/100

Help Scout Beacon Reviews

"Beacon allows our customers to chat or email in, but most importantly provides them direct access to Docs because we want to offer them self-help before reaching out.” - Ashley C.
#13

Kayako

#13

Kayako

Live chat software for customer service and help desk support

Kayako brings to you the best customer experiences through its fast, effortless and personal live chat. Kayako has a messenger format for an effortless conversation. You can use Kayako on your mobile-friendly website, or integrate its SDKs into your own iOS and Android apps. Kayako's automation feature sends messages to their email where the customers can continue the conversation. You can also customize this software to fit your website or app design. Some of its features are Personal communication, Customer support, Quick answers and many more.
  • Kayako
  • United States
  • 51 - 200
  • 2001
  • $15.00/month/user
  • Yes

Visit Website

4 / 5

Our Score97/100

Kayako Reviews

"Kayako helps keep all of our customer communication centralized into a single support suite. It allows our customers to engage more frequently with self-serve help (knowledgebase), chat, and email. Kayako makes it easier for our staff to troubleshoot and resolve any issues.” - Christopher B.
#14

Genesys Chat

#14

Genesys Chat

Enable live chat to foster customer satisfaction

Genesys Chat is live chat software with one of the best customer experiences. Its features like skill-based, content-sensitive routing, real-time proactive chat, unified omnichannel desktop, high availability capabilities, great customer surveys, and omnichannel capabilities have placed the software where it is currently. The secure option is an essential feature to note as it uses HTTPS and Transport Layer Security (TLS) to make your business and chat sessions secure.
  • Genesys
  • United States
  • 1001 - 5000
  • 1990
  • N/A
  • Yes

Visit Website

4 / 5

Our Score97/100

Genesys Chat Reviews

"A very easy to use Architect that enables us to create call workflows ourselves without depending on genesys support or services. As we have are changing the support structure and processes internally, this speeds up the changes we need and can test them live” - Poojan M.
#15

Bitrix24

#15

Bitrix24

Free live chat software

Bitrix24 is a free live chat software for your website. Some basic features of the software include free unlimited records, free mobile apps for iOS and Android free integrations (RestAPI), free 5GB online storage, 12 agents free, Live chat, web forms, callback, any CMS, cloud or self-hosted (open source code access). Free customizable live chat box, smart routing, and omnichannel CRM add to its value. Skype, Telegram, Slack, GroupMe, Kik, Facebook, Messengers, are all supported by Bitrix24.
  • Bitrix
  • United States
  • 51 - 200
  • 1998
  • $69.00/month
  • Yes

Visit Website

4 / 5

Our Score97/100

Bitrix24 Reviews

"Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple. Brilliant!...All in one solution for Internal communication and project management." - Irfan A.
#16

GoSquared

#16

GoSquared

Collaborate to capture leads and convert visitors into customers.

To build a thriving local system, GoSquared as a live chat software could be the best. GoSqaured gives assistance to your customers by increasing conversion, building relationships, gathering feedback and collaborating through real-time messaging, full visitor history, social profiles, multitasking adding notes and integrating the customers. Some of its features are Live translate, Save replies, Chat transcripts, unified customer profiles, Zapier integration, Slack integration.
  • GoSquared
  • United Kingdom
  • 01 - 10
  • 2006
  • $29.00/month
  • Yes

Visit Website

5 / 5

Our Score96/100

GoSquared Reviews

"Using GoSquared has increased our conversion rate from free members to paying members by 20%. On top of that, we've saved a huge amount of time across the team and made us more efficient, which is very important for a team our size.” - Claire Jenkins
#17

LiveEngage

#17

LiveEngage

Engage your consumers where they already are

LivePerson is an AI-powered conversational solution that helps customers to get products and get answers for their queries in messaging channels they use in everyday life. It helps professionals to maintain meaningful connections and establish reliability among their consumers. LiveEngage has a smart feature that weighs the frequency of exchanges before sending conversations. This advanced directing and scaling ability has a calculation that prioritizes customers that reply rapidly over those that sit idle.
  • LivePerson
  • United States
  • 1001 - 5000
  • 1996
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score96/100

LiveEngage Reviews

"LivePerson is great because I am able to login to my account anywhere and immediately answer any questions that customers have. We link LivePerson to our website and it is very successful, there is a blue button on all our web pages which makes it easy for anyone to live chat with us.” - Lauren B.
#18

tawk.to

#18

tawk.to

Message your customers, they'll love you for it.

Monitor and chat with the visitors on your website, mobile app or from a free customizable page. We’re changing the way businesses communicate with customers, making real time a real thing. Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
  • tawk.to
  • United Kingdom
  • 11 - 50
  • 2012
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score96/100

taw.to Reviews

“An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use.” - Ana Carolina B.
#19

Drift Live Chat

#19

Drift Live Chat

The Secret Weapon of Demand Marketers

Drift is a conversational platform, helping businessmen to make live chat with their customers and automated marketing campaigns. It maintains a track on your leads and contacts and establishing a personalized communication when it is convenient for them. Drift Live Chat enables you to make a chatbot responsible for taking care of customer requests and lets your clients schedule meetings with company’s front person using a simple schedule. It scrutinizes your conversational marketing efforts and measures your doings.
  • Drift
  • United States
  • 201 - 500
  • 2015
  • $50.00/month
  • Yes

Visit Website

4.5 / 5

Our Score96/100

Drift Reviews

"We love how Drift has streamlined our lead creation process. We’re talking to potential customers earlier in the sales process and saving both their and our time by automating the calendaring and support request process via Drift.” - Ben Nettesheim
#20

HappyFox Chat

#20

HappyFox Chat

Live Chat Software that works hard for you, so you don’t have to.

HappyFox Chat helps you to add a live chat option to your site. It will accomplish your goals to have more conversations and thus increasing your leads. HappyFox Chat please customers who want quick responses and it responds to various customers simultaneously in real-time. It doesn’t require much time for installation and any coding expertise to customize colors or messaging on your Chat appliance. Access customer data and does automatically sync.
  • HappyFox
  • United States
  • 11 - 50
  • 2012
  • $29.99/month/user
  • Yes

Visit Website

4.5 / 5

Our Score96/100

HappyFox Chat Reviews

"Ultimately our goal is to have four things: happier customers, more chats, more conversions, and more leads. With HappyFox Chat, we are able to reach all four.” - Alex Pritchett
#21

LiveHelpNow

#21

LiveHelpNow

GET LIVE HELP NOW, NOT LATER

LiveHelpNow help desk solution which facilitates customer service interactions. It helps in real-time, Omnichannel customer facility communication through live Chat, Email, SMS and consumer’s favorite social media platforms. This software is also good for Call centers. The team will be able to make and customize chat portals, work processes, and helping content all one of a kind for each product that call centers supports. LiveHelpNow also has the capacity to translate messages into any language.
  • LiveHelpNow
  • United States
  • 51 - 200
  • 2003
  • $21.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score96/100

LiveHelpNow Reviews

"Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to. Great Product!” - Steven D.
#22

Comm100 Live Chat

#22

Comm100 Live Chat

Enable Real-Time Omnichannel Experiences

Get into real conversations in real-time with Comm100. Comm100 helps your customers to reach to you whenever or wherever required through its website, app and social media properties. The software's personalized service helps in greater integration with customers. Comm100 is very much easier and flexible than other software you may know. To know more, sign up today. Some of the great features are App conversations, Personalization, Configuration, Agent experience, Manager Experience.
  • Comm100
  • Canada
  • 51 - 200
  • 2009
  • $29.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score96/100

Comm100 Live Chat Reviews

"Comm100 is a great way to interact with customers in real time. Instead of taking 24 to 48 hours to respond to a request for information through our ‘Contact Us’ form, we can get it to the sales team instantly. When we’re more responsive, we’re a lot more likely to close the deal, and do it faster too.” - Joanie Gentile
#23

BirdEye Webchat

#23

BirdEye Webchat

Webchat turns website visitors into customers

BirdEye Webchat is a reliable webchat tool intended to help industries to transform their customers into an efficient marketing engine. This tool takes insight from customer’s review and feedback from social channels and helps businesses make a uniform and better work plans. BirdEye Webchat turns every incoming chat from a site visitor into a text conversation. In this way, one can immediately respond, right from the phone. It instantly notifies you when a new visitor visits the website. BirdEye Webchat generates lead on the spot.
  • BirdEye
  • United States
  • 201 - 500
  • 2012
  • N/A
  • Yes

Visit Website

5 / 5

Our Score96/100

BirdEye Webchat Reviews

"BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general our profession is appreciated.” - Norman M.
#24

Bold360

#24

Bold360

Discover smarter, more personalized engagement.

Bold360 is live-agent software and customer engagement tool that helps in personalization and increase every engagement. It is of no matter where it takes place- permit companies to give better and more compatible customer experience seamlessly. The conversational AI, Information management and instinctive platform of Bold360 help pull you to insights that matter, faster. To enhance customer outcomes, it catches key insights on where optimizations are required with the help of content or other means.
  • LogMeIn
  • United States
  • 1001 - 5000
  • 2003
  • N/A
  • Yes

Visit Website

4 / 5

Our Score96/100

Bold360 Reviews

"During my time as an Admissions Office, Bold360 made connecting with customers quick and easy. I could see what page the user was visiting to try to frame the conversation before engaging the customer. Answering chat requests is easy and you're able to read the user's question while typing your answer. Overall Bold360 is a great tool to connect with customers and to add a level of professionalism to your organization.” – William R.
#25

Nextiva

#25

Nextiva

Live Online Chat Software for Business

Nextiva Live chat helps the industry to engage with its clients efficiently and faster. When a customer receives a quick response, it positively influences their attitude towards the retailer. It reduces the time of agents using shortcuts that allow them to type generally sent messages with just a few keystrokes. Nextiva live chat manages proactive chats and helps you to reach out to the customers. Drag all the vital information to make your work faster and understand the entire business.
  • Nextiva
  • United States
  • 1001 - 5000
  • 2008
  • $20.00/month
  • Yes

Visit Website

4.5 / 5

Our Score96/100

Nextiva Reviews

"VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone.” - Patrick L.
#26

Agile CRM Live Chat

#26

Agile CRM Live Chat

Engage and chat with your visitors and customers in real time

Online live chat tool of Agile CRM pops ups as soon as a visitor is on your site to initiate the conversation. It always stays connected with your customers even when you are offline. It accumulates all the missed information in inbox so to respond later at your convenience. The software reduces the time as it manages multiple chats together. It also analyzes data and plans to improve the efficiency of the agents for new hiring.
  • Agile CRM
  • United States
  • 51 - 200
  • 2012
  • N/A
  • Yes

Visit Website

4 / 5

Our Score95/100

Agile CRM Live Chat Reviews

"Agile is a diamond in the rough so to speak. It feels like the tech world is a giant popularity contest and the few formed a club and left some of the better players out. Agile may not be listed alongside the trendy inner circle but good for them they stand in a place of their own and the customer is made better for it.” - David F.
#27

Userlike Live Chat

#27

Userlike Live Chat

Your Customers' Favorite Contact Channels

Live chat for website and messenger support. Be there when your customers need you the most. Userlike unlocks the channels to your customers’ hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram. Your customers could be anywhere. Whether they’re browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
  • Userlike
  • Germany
  • 11 - 50
  • 2011
  • $29.00/month
  • Yes

Visit Website

4.5 / 5

Our Score95/100

Userlike Live Chat Reviews

“Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.” - Alexander Proske
#28

LiveAgent

#28

LiveAgent

Business Live Chat Software

LiveAgent invites aspiring business people to engage into its real-time customer support facility. Start with a 14-day trial without any commitments, unlimited agents or credit card. The platform lets you install a live chat module on your website in less than a minute to start talking to your customers or prospects. The software also has instant solutions on each issue to handle. This makes Liveagent most effective! Some of the important features are Automation, Live chat tool, Social networks, Call center, and support center.
  • QualityUnit
  • Slovakia
  • 11 - 50
  • 2004
  • $15.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score95/100

LiveAgent Reviews

"Customer success is absolutely top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the solutions out there and LiveAgent is by far the best. It combines excellent Live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. And all of it comes with a great price, highly recommended!” - Peter Komornik
#29

LiveZilla

#29

LiveZilla

The flexible Customer Support Software.

LiveZilla is the flexible customer support tool with multi-website support, visitor monitoring, and a help desk management that permits you not only integrate emails that you get from clients but also messages from Facebook and Twitter into your ticket system. The highly customizable software runs on any webserver and has full access to PHP code with any version. LiveZilla works without any cookies and all customer data remains on your server. No modules needed simple integration.
  • LiveZilla
  • Germany
  • 01 - 10
  • 2009
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score95/100

LiveZilla Reviews

"Supports many Gateways such as Livechat, E-Mail Twitter and Facebook. Bundles every Support request in one System. Has a Great API, we can gladly say that we have replaced our old Knowledgebase with the LiveZilla one fetching articles over the API. Its rapid fast and provides a relieable self hosted solution.” - Martin B.
#30

Pure Chat

#30

Pure Chat

Free Live Chat Software

Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once–instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuitive unlike other enterprise-focused chat software companies. Get started today for free!
  • Adelaynes C.
  • United States
  • 11 - 50
  • 2012
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score95/100

Pure Chat Reviews

“Pure Chat is a very interesting software, with a warm interface, and moldable according to the user’s requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Pure Chat an excellent option for communication with other people.” - Adelaynes C.
#31

Podium

#31

Podium

Review management, reputation software, feedback & webchat

We believe that every business should participate in building a thriving local ecosystem. So we’re building tools that make interacting easier and more convenient for everyone. We started with a single product that helps businesses collect and manage reviews on the sites that matter most. But that was just the beginning. We’ve since released Messenger to help make interactions between businesses and consumers more convenient and analysis tools like Sentiment Report to provide quicker, deeper insights into what consumers love most about your business.
  • Podium
  • United States
  • 201 - 500
  • 2014
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score95/100

Podium Reviews

"30% of the people who come through our doors started their conversation with Couch Potatoes on our website through Webchat." - Brian Morgan
#32

elevio

#32

elevio

Lower Support Load, More Engagement.

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it.
  • elevio
  • Australia
  • 02 - 10
  • 2014
  • $79.00/month
  • Yes

Visit Website

4.5 / 5

Our Score95/100

elevio Reviews

“Game changer! Hands down the most valuable software our company uses. As both a B2B and B2C business, Elevio enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic support when needed.” - Victor Ikeda-Wood
#33

Chatra

#33

Chatra

Talk with visitors on your website

Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page.
  • Chatra
  • United States
  • 11 - 50
  • 2014
  • $15.00/year/user
  • Yes

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5 / 5

Our Score95/100

Chatra Reviews

“I’ve been using the Chatra app for about a month and I’ve been incredibly impressed. Chatra is helping me punch above my weight in sales and marketing by engaging website visitors in a whole new way. I would recommend Chatra to anyone..” - Danielle
#34

Acquire

#34

Acquire

Realtime Customer Support

Acquire.io is all-in-one multi-channel customer communication platform which focuses on onboarding, customer support, and sales. The platform is designed for all business sizes. It is featured with a full range of tool sets that includes live chat software, chatbots, co-browsing capabilities, screen sharing, and video and voice call functionality and customer profile management. It helps to provide real-time assistance to the customers thus makes customers happy and satisfied.
  • Acquire
  • United States
  • 10 - 50
  • 2015
  • $25.00/month/user
  • Yes

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5 / 5

Our Score95/100

Acquire Reviews

"Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time." - Brad Tharp
#35

Velaro

#35

Velaro

Real-Time Website Customer Support & Live Chat Software

Eliminate customer engagement challenges with Velaro live chat software. Velaro is trusted by leaders in areas of eCommerce, education, healthcare, technology, and sales. Customizable surveys, full branding, canned messages, social network integration and other features like this make Valero an ideal way to start up an efficient communication pattern with your customers. Some of the key features are Workflow and routing, integrations, enterprise security, reporting, and analytics.
  • Velaro
  • United States
  • 11 - 50
  • 2000
  • $64.95/month/user
  • Yes

Visit Website

4 / 5

Our Score95/100

Velaro Reviews

"Velaro is "easy to use" because the interface is use friendly and doesn't require a lot of training to understand the interface. Our customer service reps quickly learned the system and started interacting with shoppers after implementation. With Velaro live chat, there isn't the barrier of the shopper having to call in or send an email and wait for a response.” - Scott M.
#36

Moxie

#36

Moxie

CONCIERGE LIVE CHAT

Get more and more customers through Moxie's live chat software. With the best features available like mobile design, file sharing, geolocation sharing, customization capabilities, consistent connectivity, device recognition, live tracking, chat deflection, screen sharing, translation service and many more, you can provide the best experience to your customers. Messenger bots help ensure customers to connect with experts for any assistance. Unified agent-client interface helps agents handle chats concurrently.
  • Moxie Software
  • United States
  • 51 - 200
  • 2006
  • N/A
  • Yes

Visit Website

3 / 5

Our Score94/100

Moxie Reviews

"Seeing our mobile traffic grow nearly 30 percent, year-over-year, with more and more of our customers shopping on tablets and mobile devices, our goal was to select a tool that offered a superior mobile experience…" - Joan King
#37

SnapEngage

#37

SnapEngage

Live chat that gets proven results

SnapEngage is a live chat software platform has got all the benefits you need for your business. The features of this software help you amplify your sales, retain more customers, have real-world sales and support results. SnapEngage's automation feature helps you customize your work, synchronize leads and contacts and provide immediate responses. Omnichannel experience lets you engage with several prospects as it has integration with SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat, and Zalo.
  • SnapEngage
  • United States
  • 11 - 50
  • 2008
  • $16.00/month/user
  • Yes

Visit Website

4.5 / 5

Our Score94/100

SnapEngage Reviews

"The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it.” - Daniel C.

Get Quick Comparison of Top Live Chat Software

Live Chat Features Slack Zendesk Userlike Intercom Pure Chat Chatra Flock Podium tawk.to elevio
Price $6.67/ month/user $1.00/ month/user $29.00/ month $49.00/ month Not provided by vendor $15.00/ year/user $4.50/ month/user Not provided by vendor Not provided by vendor $79.00/ month
Canned Responses                
Geo Targeting          
Offline Form            
Proactive Chat                
Screen Sharing      
Third Party Integration              
Transfers/Routing              
Website Visitor Tracking            

Live Chat Software Buyer’s Guide

Live Chat is one of the most preferred ways for customers to reach you. It gives you a more productive way of serving your customers. However, before choosing any live chat software blindly, it is imperative to spend some time analyzing its Pros and Cons in order to save yourself from future problems. But analyzing a live chat system is not that easy. Unless you know about its maximum reach, possible features, and best-buy pricing, closing a profitable deal with a vendor will be a difficult task. In this regard, this buyer’s guide will help you get answers to your questions for getting able to choose the best live chat software for website.

» What is Live Chat Software?

Live Chat Software adds a chatting pop-up to your website that directly serves as a medium between you and your customer. It is one of the most efficient ways to engage your customers online. It comes with a number of features to serve your customers with any kind of information they want irrespective of its format i.e. files, audio, or video. There can be traditional conversations or can be more intimate conversations with audio and video chat. It comes with features to let your agents know who is who so that your customer can get personalized treatment.

» How does the Live Chat Software work?

Live Chat software helps in converting the leads into customers. It simply appears on the browser window and gives customers to directly connect with company agents by tapping into the live chat box. On the other hand, it ensures to quickly assign the customer to an agent in order to maintain a faster response rate. Needless to say, responding faster means more leads. You can also add some pre-written custom messages to help your customers when your agents are not there. The software displays important customer information such as their names, geographical locations, service record with the company etc. in order to make agents answer their queries confidently.

» Is it worth investing money in Live Chat Software?

It is not a hard fact to understand that key to the success of any business lies in quality customer service. Your happy customers can bring more organic customers to your website by spreading good words of mouth. You can spread your customer base by anything. In this regard, one of the easiest ways to keep your customers engaged and informed is by installing live chat software in your system. It serves as a great asset to your marketing and selling strategy. Looking at all the above said benefits, investing money in a Live Chat Software could be stated as a good decision to make.

» What are the features of Live Chat Software?

Developed to provide customers with instant solutions in real-time the live chat software are equipped with a myriad of features. These features are hardwired to work together under a single software to help individual reap benefits. Hence, let’s have a short briefing on the different aspects of the software to gain a deep insight into the working of the live chat software.

› Proactive Chat Support

Many best live chat software companies are using proactive chat support in their software which allows companies to proactively chat with the users. This serves as a more feasible option as the customer would not have to search across options for contacting the customer support desk.

› Real-time Tracking

Real-time tracking helps companies to count the number of users who visited the website, the total time they spent on the chat asking about a specific product, along with their behaviour and orientation, and more. Using the data companies can change their marketing strategies to attract more customers and make engaging products.

› Chat Tools

The chat tools in the live chat software help to route customers according to their specialty and availability to avoid elongated waiting durations and ensure efficiency in the management operations. Moreover, users often rate the chat experience they had which further helps in enhancing customer support and gain a deep insight into the lacking areas.

› In-Built Responses

Previously developed responses help in cutting down the time required for thinking and replying to common questions. Almost all best live chat software come with preinstalled response systems which do not require user interference.

› Compliance with SmartPhones

Nowadays most people use a smartphone for browsing anything and everything. Hence, the live chat tool should also work on mobiles without any response issue.

› Offline Forms

In case if the agents are completely packed and the chat pressure is too high, then offline forms can be used to contact the customer desk. Hence, the best live chat software also comes with the option for offline forms which allows customers to fill in basic details, which can then be used to contact the customer directly.

› Ticket Slot

A new addition to various live chat systems, the ticket slot assigns a unique ticket number to each customer where the time for interaction initiation is mentioned by the side. This helps the customers to get an estimated idea in case of high chat volumes.

» What are the benefits of Live Chat Software?

The various aspects of the live chat tool have an extended number of uses which enhances the company’s productivity by streamlining the processing time. So, let’s have a look at the various uses of the live chat software.

› Lesser Waiting Time

Various reports state that the customer support provided by the live chat software out pars the call centre results due to less waiting time. A number of best live chat software for the website also allows users to access other services while waiting for solutions.

› Increase Brand Value

An instant and effective customer support desk help in improving the company’s value as customers can easily get the products they are looking for. Many studies have concluded that users prefer companies offering numerous products with good characterization or based on their problem-solving skills.

› Is Budget-Friendly

Handling customer support over phone call can be both complex as well as time-consuming. This is because while handling a call, an agent has to listen to the grievances carefully which may otherwise put a negative impression on the company’s value. However, in live chat systems, an agent can handle more than two live chats at a single time depending upon the need of the hour. Thus, installing a live chat system is more budget-friendly than hiring a call centre specialist to resolve customer issues.

› Analyzing Customer Details

The live chat software can be used to analyze the customer behaviour and orientation which can be later used for addressing customer pain points, creating lucrative offers and discounts to attract traffic. Hence, the input and chat histories can serve as an important factor to stay updated with the latest market trends as well as devise tailored products.

» Before choosing any Live Chat Software

There are some points which one should always remember before choosing a particular live chat tool over others to come with the best results. In this list, we have hand-crafted some of the most common points to help you in ensuring the best chat experience for your customers as well as the company.

› Understanding the Company’s needs

While choosing for the best live chat software, the most important thing one needs to do is to note down the company needs. This helps in streamlining the choice making the process by narrowing down the list based on your software choices.

› Number of Users

Apart from the facilities and tools provided in a live chat system, the total number of users who will be using the software is also a major factor which should not be overlooked. If you have a rough idea on the number of users of the software, you can avoid any future headaches.

› Decide if it is actually required or not

Although implementing a live chat software can be pretty overwhelming due to its benefits, it is not always necessary. The benefits of live chat tools are best suited for medium and large-sized organizations which require constant customer interaction in their day to day activities. Therefore, run the pros and cons. If the latter precedes the former then it’s better to give it a go.

» How to choose an ideal Live Chat Software?

The task of choosing the Best Live Chat Software for a website among the heaps of others can be a very intimidating affair for anyone and everyone. Loaded with different facilities and tools, separating them often takes a lot of time and hard work. Hence, here we will discuss some of the tips and tricks which can be used to choose good live chat software. So, let’s have a look at them.

› Cloud-based platform

It becomes very necessary for the companies to remain updated on a daily basis to be able to provide customized solutions fitting customers’ needs. Moreover, a cloud-based platform provides mobile accessibility which can be used to access the software’s performance from anywhere at any time.

› User-Friendly Interface

A live chat system which allows anyone and everyone to use it has more subscribers than a complicated one. This is because a user-friendly interface does not need any prior technical knowledge. Moreover, it also allows the hiring company to make changes as desired such as changing the language, styles, colours, fonts, and even let’s personalize the company’s brand logo.

› Compliance with Existing Tools

If the live chat software you are hiring supports your other third-party business tools, then it is definitely an add-on. This saves you from the tedious work of again searching compatible tools and software to the live chat tool.

› Security and Recovery

Every single information of a company is very precious which makes them an easy target to data breaches leading to exposure of crucial information. Hence while looking for a good live chat software one must look for the one providing promising security patches such as activated firewall, two-factor authentication, etc. Moreover, the software should also allow easy backup and recovery options in case the data is deleted.

› Pricing

Pricing of a live chat system is also equally important as the software itself. Depending on the facilities and tools provided, the pricing plan varies from software to software. Go for something that best complements your budget and promises the best return on your investment.

› Reviews

The reviews left by previous customers who have already used the software also help analyze the actual services offered and their quality, before actually completing a trial with them. You can find a number of reviews listing websites. In case you doubt them to be inorganic, ask for peer advice.

» How Much Does Live Chat Software Cost?

As discussed above, the pricing of a live chat system mainly depends upon the number of facilities and tools availed, the total number of users using the software, the duration for which it has been hired, and more. While the lowest hiring price of the software can be as low as $7/month, the highest price can go up to a high of $399/month. Many software companies are also coming up with a pay-as-you-go facility which allows users to implement newer facilities and tools as required after paying a basic fee for the software. However, it is highly advised to always start with the free version of the software before clicking on the premium plan. This is because using the free version can let one gain a deep insight into the quality of the services provided.

» Conclusion

Now that you have fully understood about Live Chat Software, it will be easy for you to choose the best one for your website. However, it is imperative to note that doesn’t go for any software after receiving a couple of warm offers from vendors against your RFP. Critically analyze each software and ask the vendor for clarifications wherever you feel messy. Start with a trial version and see what it has to offer. If the software truly stands on what it promises, go for it else give it a go.