Sprinklr Service

The Leading AI-Powered CCaaS Platform

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3.0 4 Reviews

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Sprinklr Service Overview

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution of customer issues. It also offers sentiment analysis, identifying and categorizing customer emotions for better engagement. Analytics and reporting capabilities provide insights into customer service performance and trends. Sprinklr Service supports collaboration among team members, facilitating seamless handling of complex queries. The platform aims to streamline customer service operations, ensuring a consistent and responsive experience for customers across all digital platforms.

Contact Details

Sprinklr
2009
United States
1000+

Support

27x7 Support
Email
Knowledge Base

Training

In-person
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android

Typical Customers

Midsize-Business
Large-Enterprise-Business

Industries

Financial Services, Hospitality, Leisure & Travel, Retail, Telecommunications

Sprinklr Service Features

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Sprinklr Service Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

30 Days

Free Version

Payment Frequency

Monthly Payment
Quote Based

Pricing Page Trail Page Demo Page

Plans & Packages

SELF-SERVE

$249 Per Month

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3.0
19 Reviews

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Ross E

Posted 1 day ago

General Manager

Events Services, 51 - 200 Employess

Rating

Overall Rating

Quality

Communication

Cost

Project Details

Project Cost :- $100000 to $500000

Project Status :- On Going

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Sprinklr Service FAQ's

No, Sprinklr Service does not offer a free version.

Yes, Sprinklr Service offers a free trial.

No, Credit Card details are not required for the Sprinklr Service trial.

Sprinklr Service offers the following pricing plans & packages:

Starting Plan:

$249 Per Month

Sprinklr Service supports the following payment frequencies:

Monthly Payment , Quote Based

No, Sprinklr Service does not offer an API.

Sprinklr Service offers support with the following options:

27x7 Support , Email , Knowledge Base

Sprinklr Service offers training with the following options:

In-person , Documentation

Sprinklr Service supports the following languages:

German , English , French , Japanese , Korean , Portuguese , Spanish , Chinese (Simplified)

Following are the typical users of the Sprinklr Service:

Midsize-Business , Large-Enterprise-Business

Sprinklr Service supports the following deployment:

Cloud Hosted

Sprinklr Service supports the following mobile devices:

Web-Based , iPhone , Android