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SAP Service Cloud

CRM Service and Support Software

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SAP Service Cloud Overview

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analytics, and tools for personalized customer engagement. SAP Service Cloud also integrates seamlessly with other business systems, enhancing workflow and data management. Its intuitive design ensures ease of use, and the advanced reporting tools help in making informed decisions. Overall, SAP Service Cloud is an excellent choice for businesses aiming to improve their customer service and build lasting customer relationships.

SAP Service Cloud screenshot & Video

Contact Details

  • Vendor Name SAP
  • Founded 1999
  • Location United States
  • Employees 1000+

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Computer Software, E-commerce, Information Technology & Services, Insurance, Leisure & Travel

SAP Service Cloud Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

SAP Service Cloud Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

SAP Service Cloud FAQ's

  • No, SAP Service Cloud does not offer a free version.

  • No, SAP Service Cloud does not offer any free trial.

  • No, Credit Card details are not required for the SAP Service Cloud trial.

  • No, SAP Service Cloud does not offer an API.

  • SAP Service Cloud offers support with the following options:
    • Email , Phone , Knowledge Base

  • SAP Service Cloud supports the following languages:
    • English

  • Following are the typical users of the SAP Service Cloud:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • SAP Service Cloud supports the following deployment:
    • Cloud Hosted , Deployment Type

  • SAP Service Cloud supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux