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Customer Service Management (CSM)

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ServiceNow Customer Service Management Overview

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine tasks, freeing up time for more complex issues. It also offers real-time analytics, providing insights into customer trends and service efficiency. ServiceNow Customer Service Management's integration capabilities with other business tools enhance its functionality, allowing for seamless operations. Its user-friendly interface and robust features make it an excellent choice for businesses aiming to elevate their customer service experience.
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ServiceNow Customer Service Management screenshot & Video

Contact Details

  • Vendor Name ServiceNow
  • Founded 2012
  • Location United States
  • Employees 1000+

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Computer Hardware, Computer Software, E-commerce, Information Technology & Services, Wholesale

ServiceNow Customer Service Management Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

ServiceNow Customer Service Management Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

ServiceNow Customer Service Management FAQs

  • No, ServiceNow Customer Service Management does not offer a free version.

  • No, ServiceNow Customer Service Management does not offer any free trial.

  • No, Credit Card details are not required for the ServiceNow Customer Service Management trial.

  • Yes, ServiceNow Customer Service Management offers an API.

  • ServiceNow Customer Service Management offers support with the following options:
    • Email , Chat , Knowledge Base

  • ServiceNow Customer Service Management offers training with the following options:
    • In-person , Webinar , Documentation

  • ServiceNow Customer Service Management supports the following languages:
    • Chinese (Simplified) , Chinese (Traditional) , Czech , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Italian , Japanese , Korean , Norwegian (Bokmal) , Polish , Portuguese , Portuguese , Portuguese , Russian , Spanish , Swedish , Thai , Turkish

  • Following are the typical users of the ServiceNow Customer Service Management:
    • Large-Enterprise-Business

  • ServiceNow Customer Service Management supports the following deployment:
    • Cloud Hosted

  • ServiceNow Customer Service Management supports the following devices and operating systems:
    • Web-Based , iPhone , Android