The Knowledge Management Software is the key to the success of any organization as it gives it an edge over its peers. The knowledge is the foundation that helps in developing new concepts and innovations and each organization recruits people possessing the ability to put the knowledge to use. So, the knowledge base software assists the organization with a method to collect, manage, and share the vital information/knowledge to the rest of the organization.
The knowledge management software (KM) offers huge benefits to any organization as it offers the employees also known as the knowledge workers a place to enhance their productivity and shine. The specialized software aids in giving importance to the knowledge and optimize it to benefit the organization. To succeed in the highly competitive market, any organization needs to keep track of the latest trends in software that will aid in better productivity.
What Is The Purpose Of Knowledge Management Software?
As the current era is experiencing the explosion of digital information, every business organization requires the Knowledge base software as it is important to share and apply the knowledge effectively. The software streamlines the sharing, reporting, and centralization of the critical information that can influence the business directly.
The knowledge management system stores the data in the form of images, videos, documents, database records, comments or in the feedback form. Active software ensures the data is proactive and interactive, which is used effectively in the organization to reap benefits.
So, to gain the upper hand in the highly competitive market, it is essential to know the best KM software that can transform the productivity of a business. Below is the list of 10+ best softwares that are collected from the high-end websites such as GetApp, Capterra & G2Crowd based on their reviews and ratings. Get inspired and make your list of the top 10+ software that can offer positive effects.
List of Best Knowledge Management Software | Top Knowledge Management System Reviews
1. Zendesk – Cloud customer service software
About Zendesk : The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages.
Zendesk Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“I like that Zendesk is pretty easy to understand and grasp. I also like all the reporting it provides, with a variance of statistics it calculates. The many different email/group/forwarding options are greatly beneficial when it comes to how tickets come in and are separated out.” – Carney Z.
1001 – 5000
2. Zoho Desk – Industry’s first context-aware Helpdesk Software
About Zoho Desk : Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It’s customizable, convenient to use, and it doesn’t cost you a fortune. Part of Zoho’s 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“Zoho Desk is the best tool that we rely on for the management of customer relationships. I like using this customer relationship management software because of its simplicity and ease of customization.” – Mzangila S.
1001 – 5000
3. Freshdesk – Online Customer Support Software & Helpdesk Solution
About Freshdesk : Freshdesk is cloud-based customer support software that gives you everything you need to deliver exceptional support. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media.
Freshdesk Knowledge Management Features : Cataloging / Categorization, Discussion Boards, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“I came across Freshdesk 3 years ago and have loved it ever since. My favorite feature of Freshdesk initially was the customization options for tickets. It allowed me to tailor the ticket template to exactly what worked for me.” – Daniel S.
1001 – 5000
4. Confluence – Create, organize, and discuss work with your team
About Confluence : Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance – the more people in an organization that use it, the more value teams get from it.
Confluence Knowledge Management Features : Cataloging / Categorization, Collaboration, Discussion Boards, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning
“We you confluence to create wiki pages for our employees on software changes, how to’s, troubleshooting tips, and management of information as well. I really like the creation of wiki pages to be honest. It helps me share with my team tips and tricks as I learn them to share with my ‘group’. ” – Nicholas R.
1001 – 5000
5. Freshservice – A complete IT service management (ITSM) tool for business
Freshservice : Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that leverages ITIL best practices to enable organizations to focus on exceptional service delivery and customer satisfaction. With its intuitive and simple UI, Freshservice is easy to configure for use in various business functions like HR, facilities, marketing, finance. Freshservice is the Winner of SDI’s Best Implementation of an ITSM Solution Award 2017, and ranked the best software for mid market IT teams in G2 Crowd.
Freshservice Knowledge Management Features : Cataloging / Categorization, Content Management, Data Management, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning
“Customizable to your business. Simple data entry panels for the customers. Easy to keep track of tickets with views so you can see just your tickets, or your groups tickets. Escalation process that is built in works great for getting approvals for spend in advance. Has streamlined our efforts tremendously.” – Bryan
11 – 50
6. Litmos LMS – Mobile & Secure Learning Management System (LMS)
About Litmos LMS : Litmos is an online training platform that makes the management and delivery of web & mobile training courses easy. Our platform is fully extensible with our powerful API and out-of-the-box connectors. Litmos is one of the fastest growing learning technology providers in the world, supporting millions of users, in 130 countries in over 24 languages. We pride ourselves on our customer centric approach and continual innovation in the marketplace. It is our mission to enable training to be deployed in minutes not months by any organization.
Litmos LMS Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“The simplicity & usability of the learner view makes it easy for them to know what courses to do & what needs completing. Building courses is easy as well & they offer quite a few module course types in addition to that recently there are a lot of great features to automate the reminders to ensure learners are completing tasks on time.” – Artem
501 – 1000
Not provided by vendor
7. eXo Platform– Enterprise digital collaboration software
About eXo Platform : eXo platform is an open-source social-collaboration software designed for enterprises. It is full featured, based on standards, and extensible, and it has an amazing design. Our aim is to build a strong collaboration culture by offering our users complete groupware solutions that allow them to switch quickly between tools in a single collaborative digital workplace. Our platform helps co-workers exchange information and knowledge faster through team collaboration and project workspaces.
eXo Platform Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, Full Text Search, Self Service Portal, Self-Learning
“Love the UI. Big number of add-ons and features. Very reliable. It was very easy to use once I got the hang of it. A little intimidating at first but doesn’t take long to get used to. Great way to interconnect. Very well put together. I am able to save time at work.” – Alex R.
51 – 200
Yes, get a free trial
8. livepro – Customer Experience Knowledge Management
About livepro : Since 2001, the livepro team have partnered with clients to improve customer service quality & delivery. Our clients have discovered that not only does it improve the quality of the customer experience, it also helps to strengthen your brand, improves team satisfaction and makes you a star! And you don’t need to be an IT guru to use it. At livepro, improving customer service through effective knowledge management is our passion.
livepro Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal
“Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn’t necessary. The ability to tailor access levels for different types of users is also great.” – Carita
11 – 50
9. Yonyx – Decision tree driven Interactive guides for customer service
About Yonyx : Yonyx is the leading cloud based platform for creating decision tree driven interactive guides. These guides are used for interactive troubleshooting, business process compliance, telemarketing, Human Resources processes, IT Helpdesk etc. Internal users access these guides from within CRM systems like Salesforce, Microsoft Dynamics, SAP, Oracle, NetSuite, ServiceNow, Zendesk etc. External users (e.g. consumers) access Yonyx interactive guides from your websites, mobile apps, social media pages etc.
Yonyx Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“I implemented one guide on our support page to test the functionality of the product. I found the creating process to be very simple. Once done & added to our support page I monitored & gathered data over a 10 week period. I was shocked at the metrics. I could see how many views it got, how many users traversed the guide, how far they went.”- Edward
02 – 10
Not provided by vendor
10. EduBrite -LMS for businesses & training providers
About EduBrite : EduBrite is a privately held technology start-up located in the Silicon Valley, California. It provides a SaaS-based online learning platform that enables businesses and training institutes to deliver end-to-end training solutions to their employees, partners and customers. The platform allows users to create courses, quizzes and surveys by using simple to use online editor or by importing any existing documents, presentations and videos and publish it on web and mobile.
EduBrite Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning
“It complemented organization’s training efforts to reach out large number of employees in shortest possible time in a very simple way. Also in testing and administering of learning capabilities of employees through the reporting feature of LMS. Video tutorials are great help.” – Gaurav W.
11 – 50
11. Zoho Connect – Enterprise private social network
About Zoho Connect : Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Zoho Connect Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, Full Text Search, Self-Learning
“Zoho Connect is one of the best way through which people can collaborate with their colleagues. It’s additional fascinating features that made it famous includes like, comment, share ideas, discussions etc. It is awesome help desk that works fantastically and really easy to use with no Hindrance. ” – Ashleigh C.
1001 – 5000
12. Flowlu – Online project management & collaboration suite
About Flowlu : Flowlu is an all-in-one collaboration software that gives businesses a clear view of everything happening day-to-day in the company. Flowlu offers tools such as task management, project management & agile project management, online invoicing, knowledge management and collaboration tools, in order to aid with sales and social collaboration.
Flowlu Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“Flowlu is complete suite, it helped us to manage our projects, team, communication (via built in chat) and most importantly our customers to great extend. I am using flowlu.com consistently for more than 2 years and I am quite happy about it. It helped me to deliver my product efficiently.” – Sameer D.
11 – 50
Not provided by vendor