Knowmax is an innovative knowledge management solution that empowers customer service teams with easy access to vital information. Its standout feature is the decision tree functionality, which guides agents through complex customer queries, ensuring accurate and consistent responses. Knowmax also excels in creating, organizing, and sharing knowledge through an intuitive interface, making it user-friendly for both technical and non-technical staff. The platform supports rich multimedia content, enhancing the learning experience. Its robust search engine quickly retrieves relevant information, boosting efficiency. Knowmax offers seamless integration with CRM systems, streamlining workflows. With analytics to monitor content usage and effectiveness, it's an ideal tool for businesses aiming to improve their customer support and internal knowledge sharing.
Knowmax Claim
Omnichannel KM Platform For Customer Experience
Kochar Tech
2017
India
101-500
24x7 Support
Cataloging/Categorization