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Knowmax

Omnichannel KM Platform For Customer Experience

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Knowmax Overview

Knowmax is an innovative knowledge management solution that empowers customer service teams with easy access to vital information. Its standout feature is the decision tree functionality, which guides agents through complex customer queries, ensuring accurate and consistent responses. Knowmax also excels in creating, organizing, and sharing knowledge through an intuitive interface, making it user-friendly for both technical and non-technical staff. The platform supports rich multimedia content, enhancing the learning experience. Its robust search engine quickly retrieves relevant information, boosting efficiency. Knowmax offers seamless integration with CRM systems, streamlining workflows. With analytics to monitor content usage and effectiveness, it's an ideal tool for businesses aiming to improve their customer support and internal knowledge sharing.

Contact Details

  • Kochar Tech
  • 2017
  • India
  • 101-500

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • Windows
  • Mac
  • Linux

Typical Customers

  • Large-Enterprise-Business

Language Supported

Arabic, Dutch, English, French, Italian, Spanish

Industries

Banking, E-commerce, Hospital & Health Care, Insurance, Leisure & Travel, Media Production, Telecommunications, Utilities

Knowmax Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management

Knowmax Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Knowmax FAQ's

No, Knowmax does not offer a free version.

No, Knowmax does not offer any free trial.

No, Credit Card details are not required for the Knowmax trial.

Yes, Knowmax offers an API.

Knowmax offers support with the following options:

27x7 Support , Email , Phone , Chat

Knowmax offers training with the following options:

In-person , Webinar , Documentation

Knowmax supports the following languages:

Arabic , Dutch , English , French , Italian , Spanish

Following are the typical users of the Knowmax:

Large-Enterprise-Business

Knowmax supports the following deployment:

Cloud Hosted , On Premises

Knowmax supports the following mobile devices:

Web-Based , Windows , Linux