Best Call Center Software

All modern businesses face a number of sources and kinds of communication, which can be used for several business benefits. A proper technology businesses can use for harnessing multiple communication channels is Call Center Software. It helps to rescue your business when numerous client requests start flooding in. The call center management software is responsible for streamlining the day-to-day processes of your call center, which further helps you get the best performance out of your team of client-facing agents. It helps synchronize the tracking process, manage & route both incoming & outgoing calls, and route all the calls to an appropriate agent. It also helps monitor & record the calls for quality assurance. To learn more about the top call center software that you can use for your organization, consider the list that SoftwareWorld has coined.

623 Software

Top 10 Call Center Software

Aircall

Aircall

$30 Per month

Channels

Channels

$24 Per month

CloudTalk

CloudTalk

$25 Per month

Dialpad

Dialpad

$27 Per user

Five9

Five9

$175 Per month

Nextiva

Nextiva

$20 Per month

RingCentral Contact Center

RingCentral Contact Center

$9.99 Per month

Talkdesk

Talkdesk

$85 Per month

Twilio

Twilio

Contact Vendor

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Best Call Center Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Call Recording

Computer Telephony Integration

Call Routing

Call Monitoring

Call Logging

Call Center Management

Activity Dashboard

Call Tracking

Callback Scheduling

Progressive Dialer

Manual Dialer

Call Transfer

Voice Mail

Contact Management

Inbound Call Center

Chat/Messaging

Outbound Call Center

Alerts/Escalation

CRM

Multi-Channel Communication

IVR/Voice Recognition

Call Scripting

Caller ID

Automatic Call Distribution

Queue Management

Call Reporting

Auto-Dialer

Blended Call Center

Predictive Dialer

Interaction Tracking

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Zendesk Suite

Customer Service Software to Create a Great Experience

   4.4

 (2 Reviews)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Free Trial

Available

Pricing Type

$55 Per month

Location

United States

Amazon Connect

Cloud Contact Center And Customer Service Software

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Free Trial

Available

Pricing Type

$1.08 Per hour

Location

United States

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-qua... Read more about Oracle B2C Service

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zendesk interface, offering a seamless experience for both agents and customers. The platform includes features like call f... Read more about Zendesk Talk

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Salesforce Service Cloud

Top Customer Service & Support Software Solutions

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Free Trial

30 Days

Pricing Type

$25 Per month

Location

United States

Webex Suite is a leading meeting software solution that transforms how organizations communicate and collaborate. The platform offers a comprehensive suite of tools for virtual meetings, webinars, and online events, ensuring seamless and interactive communication across teams and stakeholders. Webex Suite supports high-definition video and audio, screen sharing, and real-time collaboration feature... Read more about Webex Suite

Free Trial

Available

Pricing Type

$25 Per user

Location

United States

Placetel is a cloud-based call center software designed to help businesses manage customer interactions, improve communication efficiency, and enhance customer service. The platform offers features such as call routing, IVR (Interactive Voice Response), call forwarding, and real-time call tracking, enabling businesses to optimize their call center operations. Placetel also includes tools for team ... Read more about Placetel

Free Trial

Available

Pricing Type

$4.9 Per user

Location

United States

SAP Service Cloud

CRM Service and Support Software

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analyti... Read more about SAP Service Cloud

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding... Read more about Zoho Voice

Free Trial

Available

Pricing Type

$34 Per user

Location

United States

Contact Center Hub is a comprehensive contact center software designed to enhance the efficiency and effectiveness of customer support operations. The platform offers a wide range of tools for managing inbound and outbound communications, including automatic call distribution, interactive voice response (IVR), and intelligent call routing based on agent skill sets and availability. With features s... Read more about Contact Center Hub

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

IP Contact Center (IPCC) is a state-of-the-art Call Center Software designed to enhance the efficiency, productivity, and customer satisfaction of call center operations. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and optimizing call center workflows, ensuring that businesses can deliver exceptional customer service and support. IP C... Read more about IP Contact Center (IPCC)

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Virtual Contact Center (VCC) is a state-of-the-art Call Center Software designed to optimize customer service operations for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and enhancing agent performance. VCC features an intuitive dashboard that allows supervisors to monitor call volumes, average handling times, ... Read more about Virtual Contact Center (VCC)

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Zoho Desk

Top Rated Customer Service Help Desk Software

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Free Trial

15 Days

Pricing Type

$800 Per month

Location

British Indian Ocean Territory

CRMate is a powerful call center software designed to help organizations manage customer interactions efficiently and enhance service delivery. This platform provides tools for managing inbound and outbound calls, tracking customer interactions, and analyzing performance metrics, ensuring that call center agents can deliver exceptional service. With features such as call routing, interactive voice... Read more about CRMate

Free Trial

NA

Pricing Type

Contact Vendor

Location

Japan

Webex Contact Center

The AI-powered customer experience platform for today. And tomorrow.

Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are availabl... Read more about Webex Contact Center

Free Trial

NA

Pricing Type

$144 Per month

Location

United States

Sprinklr Service

The Leading AI-Powered CCaaS Platform

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Free Trial

30 Days

Pricing Type

$199 Per month

Location

United States

Sprinklr Social

The undisputed leader in social media management

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interacti... Read more about Sprinklr Social

Free Trial

30 Days

Pricing Type

$299 Per month

Location

United States

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Twilio Flex

New approach to cloud contact center software

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. Its intuitive interface enables efficient call routing, messaging, and email support. Real-time reporting and analytics pr... Read more about Twilio Flex

Free Trial

Available

Pricing Type

$150 Per month

Location

United States

Twilio

Communication APIs for SMS, Voice, Video & Authentication

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of ... Read more about Twilio

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Clarity Connect is a powerful call center software designed to help businesses manage inbound and outbound calls, improve customer service, and optimize agent performance. The platform provides tools for call routing, automated call distribution, and real-time monitoring, ensuring that call centers can handle customer inquiries efficiently. Clarity Connect integrates with customer relationship man... Read more about Clarity Connect

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access ... Read more about GoTo Connect

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Freshcaller

Cloud-based contact center solution

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

Free Trial

14 Days

Pricing Type

$15 Per month

Location

United States

Freshdesk

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Free Trial

14 Days

Pricing Type

$15 Per month

Location

United States

Call Center Software Buyer's Guide

The need for serving customers with superior level after-sale service has hyped the number of call centers in the last decade. The promise of 24/7 availability has led vendors to go for hiring team professionals to be working on a continuous rotational basis. With the passage of time, call center planning and management have also evolved. Now there is a huge demand for next-generation customer engagement platforms that can not only handle traditional media and social engagement but also can report and analyze the progress. The aim is to get technical and management benefits in a single suite. That’s where the need for call center software goes primarily.

» What is call center software?

It is automation software that handles service, sale, and revenue on the one hand and controls cost on the other side. It brings a perfect balance between these two parts so that the entire process can get more productive and efficient on all levels. As a cloud call center software, the setup process takes one day and offers instant service through web, chat, email, voice, video and social media platforms. It can handle large volume calls with ease through its Interactive Voice Response (IVR) module. The software is capable enough to create complex call flows with many integrations such as Text-to-Speech (TTS), Script analysis and Automatic Speech Recognition (ASR).

» How does Call Center Software work?

The best call center software performs a number of tasks under a single time frame. For instance, for each incoming call, it verifies the identity of the callers, transfers the call to the right department as well as records the message for future training and quality inspection purposes. It keeps a close eye on the performance and creates a performance report worth analyzing for future improvements. Not just that, the software balances the use of phone lines and provides real-time monitoring on the ongoing progress. You can get historical reporting with omnichannel information and can easily inform your employees about the scheduling of new tasks or about any new changes easily.

» Is it worth investing money in Call Center Software?

You get a number of advantages of having a call center software by your side. It can act as both inbound call center software and outbound call center software. The technology integrated will help you have tremendous control over your workforce. Also, as calls get answered quickly, service level experience of the customers go high. Automatic transfer of calls reduces the abandon rate and increases the average speed of answer.

» What are the features of Call Center Software?

The Call Center Software helps companies and businesses to manage their customers through different channels such as phone call, email, live chat, instant messaging, social media, and more. It helps to increase worker productivity while reducing wastage of time and resources required for bringing efficiency in daily activities. But here a question may arise that how does a single software manage to complete all the work it does? To understand the answer, let’s learn about the numerous features of the call center software which work together to make the software a success.

› Phone Controls

Rather than being a traditional phone, the telephone controls in the call center software have a varied number of options to make your work simpler. One can easily pick up, hold, mute, transfer, or make a conference of many members, using the call center software. Not only this the software also streamlines the job for companies by automatically receiving calls and transferring them to the respective departments. This tackles the need for hiring people specifically for receiving calls.

› IVR Controls

Almost all the call center software nowadays, come with Interactive Voice Responses or IVRs which can be heard when an individual calls on the customer support number of a company or business. This feature is mostly used to greet the callers, guide them for instant support, and more Moreover, many reports have stated that this feature has been quite popular in recent years as the callers find IVRs more engaging and professional than simple caller tunes.

› Call Disposition Codes

Agents have to mention the gist of every call alongside the callers’ profile in order to keep a track on the particular services provided to the users. As writing down the summary each time can be time-consuming as well as tiring in case of high call pressure, the cloud call center software provides disposition codes. These codes can be used instead of writing down whole points on the subject of the call as each code has a specific meaning attached to it.

› Whisper Coaching

This feature is a new addition to the myriad of other elements in the cloud call center software. Using this, new agents or beginner’s can transfer the calls to their superiors in case they are not able to understand the situation correctly. As this is done without keeping the call on hold the chances of ‘drop-outs’ from the callers’ side are drastically reduced.

› Voicemail and Notification

This feature comes in handy in case the agent is not available. It allows the callers to leave voicemails and in some cases even emails to let the agents notify about their issues. The cloud call center software then automatically sends the complaint voicemails or emails to the respective institutions.

» What are the benefits of the Call Center Software?

As previously discussed, the popularity of the inbound call center software has been witnessing a steep increase since its inception, all thanks to its plethora of benefits which are offered to the companies and businesses. So, let’s learn some of the common yet most essential benefits the software endows upon the humankind.

› Reduces Expenditures

The inbound call center software plays a vital role in cutting down the expenditure as a single software is capable of handling almost all affairs. Moreover, as the simple tasks like picking up calls and transferring them to the respective agents are streamlined, the employee can instead focus on providing better services and products. Similarly, the installation and maintenance charges of the software are usually less and hence; one can rest assured that they will not have to pay a hefty amount for the software implementation.

› Cloud Accessibility

Nowadays many inbound call center software come with cloud accessibility services which enable the approved circle members to join at any time via the cloud network using their smartphones. The cloud accessibility also helps in easy retrieval of information when needed, while engaging strict security protocols to provide a safe environment to the company’s data and reports.

› Providing Real

Time Analytics and Reports- The outbound call center software often comes with in-built real-time analytics and reports which helps the companies to stay updated on their customer’s behaviour and orientation. This data can then be used to develop tailor-made products to keep the customers hooked to the business. Additionally, the software can also be used to keep a track on your agent’s activities and the total capacity of the employee.

» What are the key buying factors to be considered before choosing the Call Center Software?

No wonder the benefits and facilities provided by the outbound call center software outpaces a company’s human capacity when compared. This is because the simple yet effective tools are hardwired to carry out multiple functions at a given time. However, to ensure that choosing the software is a good choice for the company, there are some crucial points worth considering. Hence, in this list, we have hand-picked some of the essential points to be remembered before choosing an outbound call center software. Check them out now.

› Does your company need Call Center Software?

While installing the cloud-based call center software can be overwhelming for a company, the case is not always the same. If your company has just started its business or has fewer products or services to provide to its customers, then it is preferably better to give some time for letting the business flourish before implementing the software. When it's the right time, one can always go for any available cloud-based call center software.

› What are your requirements from the software?

Each company or business has some sets of requirements; they want the software to have. Hence, before choosing a cloud-based call center software, it is preferable to note down the conditions beforehand. This not only saves lots of time but also helps in narrowing down the list so that a few perfect choices are left for you to choose from.

› What is your budget?

Deciding the estimated budget can lend a helping hand when it comes to choosing a call center software. In case the budget is not determined, the risk of investing in expensive software increases by many folds. This can have a drastic impact on the expenditure of the company and can create a massive dent on your pocket as well.

» How to choose a Good Call Center Software?

Both beginners, as well as professionals, may seem to be intimidated when it comes to choosing the best call center software from the enormous heaps of other available software for their products or services. This is mostly because every software developing company promotes its product as the best one amongst others and there is no authentic proof that their claims are true. However, there are indeed some note-worthy points which when followed can help you differentiate the bad ones from the good ones. So, let’s check them out.

› Single Dashboard

A single dashboard offering support to multiple channels is always comparatively better than various individual dashboard systems. The single panel can support calls, videos, SMS texts, and more. Moreover, the simplicity of the dashboard also helps in deciding the inflow of traffic to the software, as people prefer simpler solutions more than the complicated ones. This is because anyone and everyone can work on simple software without the need for prior technical skills.

› Compatibility with Existing Tools

Numerous call center software for small business comes with in-built compatibility for the existing tools to help their users to proceed with their work. As they do not oppose any restrictions to the other devices which are already in use, the users need not search for other business tools and waste their precious time.

› Instant Customer Support

No call center software for small business is good until and unless it excels in providing instant solutions to its users when they face issues. Moreover, they also add an extra layer of trust for the users by showing the product’s caring attitude towards them.

› Testimonials

The reviews left by old customers also play an essential role in differentiating the bad software from the good ones. By looking through the comments and the frequency of the service calls made by the customers, one can easily find out the software’s quality of service.

» Pricing of the Call Center Software

The pricing structure of the best call center software varies from one to another depending upon the facilities and tools available, the number of users using the software, as well as the duration for which the software has been hired. Hence, individuals can find the call center software from as low as $5/month to a high of $199/month. Similarly, many software nowadays also lets people enjoy the ‘Pay-as-you-go’ option which can be availed by paying the premium fee. Using this option one can download extra tools as required by paying the fee whenever desired. However, it is highly advised to go with the free basic version of the software initially to be on the safe side while simultaneously trailing the services provided. Afterwards, one can hire the premium plan as per the requirements if the software successfully manages to fulfill the expectations of the company or business.

» Conclusion

As you have fully understood every nuance of an ideal cloud-based call center software, it will be easy for you to select one for your business. Whether you are looking for a call center software for small business or big, the criteria of judgment remains the same. All you have to do is to go through many vendor proposals and separate the wheat from the chaff. In case you are not sure, take help of social media groups and review platforms to zero your decision upon the ideal one.

Frequently Asked Questions

Call center software is a digital solution that enables businesses to manage inbound and outbound customer calls, support tickets, and agent workflows through a centralized platform.

Customer support teams, sales departments, BPOs, help desks, and contact centers across various industries.

Its goal is to streamline customer communication, improve agent productivity, and enhance service quality.

Most modern platforms are cloud-based, but on-premise and hybrid solutions are also available.

Yes, features like automatic call distribution (ACD) and interactive voice response (IVR) are standard.

Basic onboarding is needed, but most systems are designed to be user-friendly.

It improves customer satisfaction, reduces wait times, boosts agent efficiency, and enhances data visibility.

It centralizes communication, provides insights, improves response times, and supports better decision-making.

Key features include call routing, IVR, call queuing, CRM integration, analytics, recording, and real-time monitoring.

Evaluate scalability, ease of use, integration options, reporting capabilities, support, and pricing.