8x8 Contact Center

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A complete, secure cloud contact center solution

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses 8x8 Contact Center

"Businesses that handle a high volume of customer interactions often find 8x8 Contact Center a practical fit for their support teams. It brings together voice, messaging, and other communication channels in a way that helps agents stay organized and respond faster. The platform works well for managing customer conversations across different touchpoints without things getting scattered. That said, smaller teams or startups with limited budgets may find the pricing and setup process a bit much for their current needs."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

8x8 Contact Center Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting PriceContact Vendor
Free Trial7 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

8x8 Contact Center Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About 8x8 Contact Center

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual meeting rooms, and screen sharing, it enhances collaboration and productivity. The user-friendly interface makes navigation and usage straightforward, even for those less tech-savvy. Security is a priority, with robust measures in place to protect data and communications. The 8x8 system integrates easily with popular business tools, providing a cohesive and efficient workflow. It's a reliable, comprehensive communication tool suitable for diverse business needs.
Company 8X8
Founded 1987
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 27 industries available
Architecture & Planning Banking Business Services Civic & Social Organization E-commerce Education Management Financial Services Food & Beverages Government Administration Higher Education Hospital & Health Care Hospitality Information Technology & Services Insurance Investment Management Legal Services Leisure & Travel Logistics & Supply Chain Management Consulting Manufacturing Outsourcing/Offshoring Public Sector Real Estate Retail Staffing & Recruiting Telecommunications Transportation/Trucking/Railroad

Why Choose 8x8 Contact Center

Problem it Solves

  • Problem it Solves Streamlining Customer Interactions For Improved Support And Satisfaction

Target Users

  • Target Users Small To Medium-sized Business Owners
  • Target Users Customer Service Managers
  • Target Users IT Administrators
  • Target Users Contact Center Agents
  • Target Users Sales Representatives

Core Use Case

  • Core Use Case Enhance Customer Engagement
  • Core Use Case Streamline Communication Processes
  • Core Use Case Improve Agent Productivity
  • Core Use Case Analyze Customer Interactions
  • Core Use Case Optimize Resource Allocation

USP

  • USP Seamless Communication For Exceptional Customer Experiences

Pros

  • Pros Cloud-based setup eliminates costly on-premise hardware investments entirely
  • Pros Omnichannel support handles voice, chat, email, and social together
  • Pros Built-in analytics give supervisors clear visibility into agent performance
  • Pros AI-powered self-service tools reduce repetitive workload for live agents
  • Pros CRM integrations with Salesforce and Microsoft 365 work reliably well
  • Pros Scales easily whether your team has 10 or 10000 agents
  • Pros Speech analytics helps identify coaching opportunities from real customer calls
  • Pros Single platform covers both UCaaS and CCaaS without extra vendors

Cons

  • Cons Reporting customization feels limited for data-heavy operations teams
  • Cons Advanced analytics features reserved for higher-tier subscription plans
  • Cons Onboarding new agents takes more structured effort than expected
  • Cons Mobile experience noticeably thinner compared to the desktop platform
Editorial Buyer Guidance

Who Is 8x8 Contact Center Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining Customer Interactions For Improved Support And Satisfaction

Target Users

  • Small To Medium-sized Business Owners
  • Customer Service Managers
  • IT Administrators
  • Contact Center Agents
  • Sales Representatives

Core Use Cases

  • Enhance Customer Engagement
  • Streamline Communication Processes
  • Improve Agent Productivity
  • Analyze Customer Interactions
  • Optimize Resource Allocation

Unique Selling Point

Seamless Communication For Exceptional Customer Experiences

Strengths and Limitations

8x8 Contact Center Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud-based setup eliminates costly on-premise hardware investments entirely
  • Omnichannel support handles voice, chat, email, and social together
  • Built-in analytics give supervisors clear visibility into agent performance
  • AI-powered self-service tools reduce repetitive workload for live agents
  • CRM integrations with Salesforce and Microsoft 365 work reliably well
  • Scales easily whether your team has 10 or 10000 agents
  • Speech analytics helps identify coaching opportunities from real customer calls
  • Single platform covers both UCaaS and CCaaS without extra vendors
!

Cons

  • Reporting customization feels limited for data-heavy operations teams
  • Advanced analytics features reserved for higher-tier subscription plans
  • Onboarding new agents takes more structured effort than expected
  • Mobile experience noticeably thinner compared to the desktop platform
Category-Based Capabilities

8x8 Contact Center Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 31 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking Artificial Intelligence
Auto Dialer Software 18 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX Artificial Intelligence
Call Center Workforce Management Software 17 selected features Open category ↗ ⌄
Employee Scheduling Labor Forecasting Performance Metrics Productivity Analysis Reporting/Analytics Agent Interface Call Recording Compliance Management Customer Experience Management Queue Management Employee Coaching Tools Quality Management Leave Tracking Call Monitoring For Call Centers Intraday Management Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management Artificial Intelligence
Predictive Dialer Software 21 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance Artificial Intelligence
Telemarketing Software 18 selected features Open category ↗ ⌄
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking Artificial Intelligence
Connected Applications

8x8 Contact Center Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 15 integrations
Pricing Information

8x8 Contact Center Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
Pricing Page ↗
Verified User Feedback

8x8 Contact Center Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a 8x8 Contact Center Review ↗
5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Barbara C.
Barbara C. System Support Technician

Simple and User-Friendly Communication Platform

I’ve had a very positive experience using 8x8—it’s straightforward to set up and easy to use, which makes managing calls seamless. On a few occasions, calls have come through even when I was already on the phone, but these minor issues are easy to resolve. Overall, the platform is clean, simple, and intuitive, making it easy to navigate and understand. It provides reliable communication without unnecessary complexity, and I’ve had no major problems that weren’t quickly addressed.

Reviewed on January, 2024
Amit A.
Amit A. Product Manager

Reliable Communication Platform with Excellent Support

8x8 has impressed us with its high OTP deliverability rates at a very reasonable cost, and the built-in logs and analytics provide clear visibility into usage, adding a layer of transparency that’s very useful. The standout feature, however, is their active and supportive customer success team, always ready to help. Integration can take some time and isn’t always as seamless as advertised, and there are occasional minor outages, so keeping an eye on their Status Page is a good idea. Overall, I’d rate 8x8 a solid 7/10—it’s a reliable, feature-rich platform that offers a broad range of communication tools all in one place, making it a dependable choice for most organizations.

Reviewed on March, 2022
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Top 8x8 Contact Center Alternatives

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Frequently Asked Questions

8x8 Contact Center FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual meeting rooms, and screen sharing, it enhances collaboration and productivity. The user-friendly interface makes navigation and usage straightforward, even for those less tech-savvy. Security is a priority, with robust measures in place to protect data and communications. The 8x8 system integrates easily with popular business tools, providing a cohesive and efficient workflow. It's a reliable, comprehensive communication tool suitable for diverse business needs.

  • No, 8x8 Contact Center does not offer a free version.

  • No, 8x8 Contact Center does not offer any free trial.

  • No, 8x8 Contact Center does not offer an API.

  • 8x8 Contact Center can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , Google Workspace , Workday HCM , HubSpot CRM , Slack , Avaya Experience Platform , NICE CXone , Amazon Connect , Twilio , Zendesk Suite , Microsoft Teams , Zapier , ServiceNow , Dynamics 365 , Oracle Service , ServiceNow

  • 8x8 Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • 8x8 Contact Center offers training with the following options:
    • In-person , Webinar , Documentation

  • 8x8 Contact Center supports the following languages:
    • English

  • Following are the typical users of the 8x8 Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • 8x8 Contact Center supports the following deployment:
    • Cloud Hosted

  • 8x8 Contact Center supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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