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A complete, secure cloud contact center solution

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8x8 Contact Center Overview

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual meeting rooms, and screen sharing, it enhances collaboration and productivity. The user-friendly interface makes navigation and usage straightforward, even for those less tech-savvy. Security is a priority, with robust measures in place to protect data and communications. The 8x8 system integrates easily with popular business tools, providing a cohesive and efficient workflow. It's a reliable, comprehensive communication tool suitable for diverse business needs.

8x8 Contact Center screenshot & Video

Contact Details

  • Vendor Name 8X8
  • Founded 1987
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Architecture & Planning, Banking, Business Services, Civic & Social Organization, E-commerce, Education Management, Financial Services, Food & Beverages, Government Administration, Higher Education, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Investment Management, Legal Services, Leisure & Travel, Logistics & Supply Chain, Management Consulting, Manufacturing, Outsourcing/Offshoring, Public Sector, Real Estate, Retail, Staffing & Recruiting, Telecommunications, Transportation/Trucking/Railroad

8x8 Contact Center Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

8x8 Contact Center Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

8x8 Contact Center FAQ's

  • No, 8x8 Contact Center does not offer a free version.

  • No, 8x8 Contact Center does not offer any free trial.

  • No, Credit Card details are not required for the 8x8 Contact Center trial.

  • No, 8x8 Contact Center does not offer an API.

  • 8x8 Contact Center offers support with the following options:
    • 27x7 Support , Email , Phone , Chat

  • 8x8 Contact Center offers training with the following options:
    • In-person , Webinar , Documentation

  • 8x8 Contact Center supports the following languages:
    • English

  • Following are the typical users of the 8x8 Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • 8x8 Contact Center supports the following deployment:
    • Cloud Hosted

  • 8x8 Contact Center supports the following devices and operating systems:
    • Web-Based , iPhone , Android