Trying to decide between Five9 and 8x8 Contact Center? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
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Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Five9 on the left and 8x8 Contact Center on the right.
Five9
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8x8 Contact Center
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See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Five9 is a leading cloud‑based contact center and customer experience platform trusted by thousands of businesses worldwide. It helps companies manage inbound, outbound, and blended customer interactions across voice, email,...
Read more about Five9
Software
The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various...
Read more about 8x8 Contact CenterCompare problem it solves, core use cases, target users, industry fit, key features, and USP for both products in two dedicated columns.
Buyer fit
Streamlining Customer Interactions Through Efficient Cloud-based Contact Center Solutions
Revolutionize Customer Engagement With Seamless Cloud Contact Center Solutions
Buyer fit
Streamlining Customer Interactions For Improved Support And Satisfaction
Seamless Communication For Exceptional Customer Experiences
Compare the popular integrations highlighted on each profile and open the full integration list for either product when you want deeper detail.
Microsoft Teams
Dynamics 365
Amazon Connect
Google Workspace
Microsoft Teams
Dynamics 365
Amazon Connect
Google Workspace
Open any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Call Center Software category.
| Feature | Five9 | 8x8 Contact Center |
|---|---|---|
| Call Recording | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Call Routing | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Call Logging | Listed | Listed |
| Call Center Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Call Tracking | Listed | Listed |
| Callback Scheduling | Listed | Listed |
| Progressive Dialer | Listed | Listed |
| Manual Dialer | Listed | Listed |
| Call Transfer | Listed | Listed |
| Voice Mail | Listed | Listed |
| Contact Management | Listed | Listed |
| Inbound Call Center | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Outbound Call Center | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| CRM | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Scripting | Listed | Listed |
| Caller ID | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Queue Management | Listed | Listed |
| Call Reporting | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Blended Call Center | Listed | Listed |
| Predictive Dialer | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Artificial Intelligence | Listed | Listed |
Features shown here belong only to the Contact Center Software category.
| Feature | Five9 | 8x8 Contact Center |
|---|---|---|
| Automated Routing | Listed | Listed |
| Quality Management | Listed | Listed |
| Queue Management | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Agent Interface | Listed | Listed |
| Chatbot | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Workforce Management | Listed | Listed |
| Artificial Intelligence | Listed | Listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Five9 and 8x8 Contact Center before making a final choice.
Explore other software products that buyers may consider instead of Five9.
Explore other software products that buyers may consider instead of 8x8 Contact Center.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Five9 and 8x8 Contact Center in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Five9 and 8x8 Contact Center.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
