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Call & Contact Center As A Service (CCaaS) Provider

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Five9 Overview

Five9 is a cloud-based contact center solution tailored for businesses seeking efficient customer service management. It offers features like automatic call distribution, which helps in routing calls to the right agent. The software includes an interactive voice response system, facilitating automated responses and call routing. Five9 also provides omnichannel support, enabling interactions through phone, email, chat, and social media from a single platform. Real-time reporting and analytics are available, aiding in performance monitoring and decision-making. The tool integrates with various CRM systems, enhancing customer interaction tracking. Its predictive dialer feature optimizes agent call times. Five9 is designed to be user-friendly, ensuring ease of use for agents and administrators, aiming to improve overall customer experience and operational efficiency.

Five9 screenshot & Video

Contact Details

  • Five9
  • 2001
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Windows
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, French, German, Polish, Portuguese, Spanish

Industries

Banking, Consumer Services, Financial Services, Hospital & Health Care, Information Services, Information Technology & Services

Five9 Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Five9 Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment
Pricing Page   Demo Page  

Plans & Packages

Digital

$175 Per Month

Five9 FAQ's

  • No, Five9 does not offer a free version.

  • No, Five9 does not offer any free trial.

  • No, Credit Card details are not required for the Five9 trial.

  • Five9 offers the following pricing plans & packages:

    Starting Plan:

    $175 Per Month

  • Five9 supports the following payment frequencies:

    • Monthly Payment

  • Yes, Five9 offers an API.

  • Five9 offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Five9 offers training with the following options:
    • In-person , Webinar , Documentation

  • Five9 supports the following languages:
    • German , English , French , Polish , Portuguese , Spanish

  • Following are the typical users of the Five9:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Five9 supports the following deployment:
    • Cloud Hosted , On Premises

  • Five9 supports the following devices and operating systems:
    • Web-Based , iPhone , Windows , Linux