SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Five9
"Contact centers that handle high call volumes often turn to Five9 as a reliable option for managing customer interactions at scale. Teams benefit from having calls, routing, and agent activity organized in one place, which helps reduce confusion during busy periods. It works well for mid-size to large businesses that need structured call management across multiple agents. That said, smaller teams or startups with limited budgets may find the pricing and setup process more than they actually need."
Decision Snapshot
Five9 Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
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Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Five9 Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Five9
Problem it Solves
-
Streamlining Customer Interactions Through Efficient Cloud-based Contact Center Solutions
Target Users
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Contact Center Managers
-
Customer Service Representatives
-
IT Administrators
-
Sales Teams
-
Business Analysts
Core Use Case
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Enhance Customer Engagement
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Automate Contact Center Operations
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Optimize Workforce Management
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Improve Agent Productivity
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Analyze Customer Interactions
USP
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Revolutionize Customer Engagement With Seamless Cloud Contact Center Solutions
Pros
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Cloud based contact center platform reduces dependency on on premise systems
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AI powered routing improves customer response times and agent productivity
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Supports voice, chat, email, SMS, and social interactions in one platform
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Detailed analytics provide better visibility into support team performance
-
Strong CRM integrations help streamline customer service workflows
Cons
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Initial setup and workflow configuration can become technically complex
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Pricing is generally better suited for mid sized and enterprise teams
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Advanced routing and automation tools may require additional training
Editorial Buyer Guidance
Who Is Five9 Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlining Customer Interactions Through Efficient Cloud-based Contact Center SolutionsTarget Users
- Contact Center Managers
- Customer Service Representatives
- IT Administrators
- Sales Teams
- Business Analysts
Core Use Cases
- Enhance Customer Engagement
- Automate Contact Center Operations
- Optimize Workforce Management
- Improve Agent Productivity
- Analyze Customer Interactions
Unique Selling Point
Revolutionize Customer Engagement With Seamless Cloud Contact Center Solutions
Strengths and Limitations
Five9 Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Cloud based contact center platform reduces dependency on on premise systems
- AI powered routing improves customer response times and agent productivity
- Supports voice, chat, email, SMS, and social interactions in one platform
- Detailed analytics provide better visibility into support team performance
- Strong CRM integrations help streamline customer service workflows
!
Cons
- Initial setup and workflow configuration can become technically complex
- Pricing is generally better suited for mid sized and enterprise teams
- Advanced routing and automation tools may require additional training
Sponsored Products
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Sponsored placements are paid positions and do not influence Five9 profile information, SoftwareWorld’s editorial assessment, or user reviews.
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Category-Based Capabilities
Five9 Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 31 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Artificial Intelligence
Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Artificial Intelligence
Connected Applications
Five9 Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
Dynamics 365
Amazon Connect
Google Workspace
Oracle Service
HubSpot CRM
Salesforce Sales Cloud
SAP Service Cloud
Slack
Tableau
Webex
Okta
Twilio
Workday HCM
ServiceNow
Zoom Meetings
NICE CXone
SugarCRM
Pricing Information
Five9 Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Digital
$119
Per Month
Core
$159
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Five9 Review ↗
Five9 Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Makayla L.
Veterinary Assistant
Good for Daily Use
Using Five9 every day has been smooth. It’s not overly complicated, and I didn’t have to spend hours learning the system like I did with some other tools.
Reviewed on November, 2023
Ana F.
Trainer
My experience with Five9 has been really smooth.
Monitoring calls is hassle-free, and transferring them is straightforward. I also find it easy to review call recordings whenever needed, which makes managing communications much simpler.
Reviewed on January, 2023
ingrid G.
SALES
I’ve been using Five9 every day
Overall it works well for small business needs. While there are a few areas that could be more intuitive and speed up daily use, the call quality has always been excellent. For customers, the most important thing is being heard clearly without any crackling or distortion, and Five9 delivers that reliably, making it a trustworthy choice for business communications.
Reviewed on November, 2022
Selena Z.
Call Center Agent
It Worked Exactly As Expected
I’ve had a great experience using Five9—it’s a solid and effective cloud phone system that makes handling customer calls easy and straightforward. The software offers plenty of features depending on what you need, and it worked exactly as expected, providing clear audio and a stable connection, especially over a wired setup. Its flexibility to configure settings according to your requirements makes it a really valuable tool for anyone needing reliable direct communication with clients.
Reviewed on February, 2021
Anonymous Reviewer
Director of Client Acquisition
Comprehensive Contact Center Solution
Using Five9 has been extremely valuable for our team. The Supervisor Web app gives clear performance insights right away, and its seamless integration with Salesforce makes managing tasks much easier. There are numerous partner options for AI, analytics, workforce management, quality monitoring, and social media that enhance the platform even further. Our weekly check-ins with our technical account manager keep everything running smoothly, and they’re always available to assist with new projects or improvements. The automation features have improved both our response times and efficiency, making Five9 a reliable choice for contact center management.
Reviewed on May, 2019
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Frequently Asked Questions
Five9 FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Five9 is a leading cloud‑based contact center and customer experience platform trusted by thousands of businesses worldwide. It helps companies manage inbound, outbound, and blended customer interactions across voice, email, chat, SMS, and social channels, all from a unified system designed for flexibility and scalability.
Built on a modern cloud architecture, Five9 enables teams to deliver efficient and personalized support without the cost and complexity of traditional on‑premises systems. Its intelligent routing, real‑time analytics, and workforce optimization tools empower contact centers to boost agent productivity and improve customer satisfaction.
Standout capabilities include:
• AI‑driven automation and virtual assistants that streamline repetitive tasks
• Smart omnichannel engagement across phone, chat, and social media
• Deep integrations with major CRM and business systems
• Scalable performance with high reliability and secure cloud delivery
Five9 is ideal for businesses that want to elevate customer experience while optimizing operations with cloud contact center technology.
- No, Five9 does not offer a free version.
- No, Five9 does not offer any free trial.
-
Five9 offers the following pricing plans & packages:
Digital
$119 Per Month
Core
$159 Per Month
-
Five9 supports the following payment frequencies:
- Monthly Subscription
- Yes, Five9 offers an API.
-
Five9 can be integrated with the following applications:
- Webex , SugarCRM , Salesforce Sales Cloud , ServiceNow , Tableau , Google Workspace , Workday HCM , HubSpot CRM , Slack , Zoom Meetings , NICE CXone , Amazon Connect , Twilio , SAP Service Cloud , Zendesk Suite , Okta , Microsoft Teams , ServiceNow , Dynamics 365 , Oracle Service , ServiceNow
-
Five9 offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
Five9 offers training with the following options:
- In-person , Webinar , Documentation
-
Five9 supports the following languages:
- English , French , German , Polish , Portuguese , Spanish
-
Following are the typical users of the Five9:
- Small-Business , Midsize-Business , Large-Enterprise-Business
-
Five9 supports the following deployment:
- Cloud Hosted
-
Five9 supports the following devices and operating systems:
- Web-Based , iPhone , Windows , Linux
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Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.
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