Oracle Service
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Oracle Service Evaluation Snapshot
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Product Overview
Oracle Service Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Oracle Service Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing
Review Notification
Campaign Management
Review Monitoring
Sentiment Analysis
Negative Feedback Management
Dashboard
Review Request
Response Management
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management
Pricing Information
Oracle Service Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
Oracle Service FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Oracle Service is a comprehensive customer experience software platform designed to help businesses deliver exceptional service across multiple channels. With features like AI-powered chatbots, case management, and customer self-service portals, Oracle Service enhances both customer support and engagement. The platform allows businesses to track and resolve customer issues in real time, ensuring that customer queries are addressed quickly and efficiently. Oracle Service integrates with other Oracle applications, providing a unified view of customer interactions and making it easier for support teams to deliver personalized experiences. It also includes analytics tools that help businesses understand customer sentiment and improve service strategies. Whether you’re managing customer inquiries via phone, chat, email, or social media, Oracle Service enables businesses to provide a seamless, omnichannel customer support experience.
- No, Oracle Service does not offer a free version.
- Yes, Oracle Service offers a free trial.
- No, Credit Card details are not required for the Oracle Service trial.
- No, Oracle Service does not offer an API.
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Oracle Service offers support with the following options:
- Email , Phone , Chat , Knowledge Base , FAQs/Forum
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Oracle Service offers training with the following options:
- Videos
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Oracle Service supports the following languages:
- Arabic , Bulgarian , Czech , Danish , German , Greek , English , Estonian , Finnish , French , Croatian , Hungarian , Italian , Japanese , Korean , Latvian , Lithuanian , Dutch , Norwegian , Polish , Portuguese , Romanian , Russian , Slovenian , Spanish , Serbian , Swedish , Turkish , Ukrainian , Chinese (Simplified)
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Following are the typical users of the Oracle Service:
- Self-Employed , Small-Business , Midsize-Business
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Oracle Service supports the following deployment:
- Cloud Hosted , On-Premise
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Oracle Service supports the following devices and operating systems:
- Web-Based , Windows , Linux
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Product Comparisons
Oracle Service Comparisons
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