No buyer guide found.
173 Software
Monthly Subscription
Annual Subscription
One-Time Payment
Quote Based
Self Employed
Small Business
Medium Business
Enterprise
Zoom Contact Center is a comprehensive solution designed to streamline and enhance customer service operations. Combining advanced cloud-based communication tools with artificial intelligence, this platform enables businesses to efficiently manage customer interactions across voice, email, chat, and video channels. Zoom Contact Center allows agents to handle multi-channel queries from a unified in... Read more about Zoom Contact Center
Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding... Read more about Zoho Voice
Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr
Communication APIs for SMS, Voice, Video & Authentication
Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of ... Read more about Twilio
GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access ... Read more about GoTo Connect
Omnichannel Contact Centers for every budget and business size
RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center
Leading Customer Experience (CX) AI Platform
NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone
RingCentral Engage Voice is an advanced predictive dialer software designed to help contact centers increase agent productivity, reduce wait times, and improve customer engagement. By using algorithms to predict when agents will be available to take calls, Engage Voice ensures that customers are connected to an available agent as soon as possible. The predictive dialer automatically dials numbers,... Read more about RingCentral Engage Voice
Avaya UCaaS is a cloud-based call center software designed to provide businesses with a unified communication solution for managing customer interactions. The platform integrates voice, video, messaging, and collaboration tools, enabling call center agents to deliver seamless and efficient customer service. Avaya UCaaS offers real-time analytics and reporting features, allowing managers to track a... Read more about Avaya UCaaS
A complete, secure cloud contact center solution
The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual m... Read more about 8x8 Contact Center
Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect agents with live calls, minimizing idle time and increasing productivity. With Dialpad, users can easily manage call lists, track customer interactions, and access real-time analytics t... Read more about Dialpad
Choose the all-in-one cloud contact center solution
Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX
NOLA is a customer relationship management (CRM) software that enables businesses to manage interactions, track leads, and improve client engagement. The platform’s contact management features allow users to store and organize customer information in a centralized database, making it easy to access client details, track communication history, and enhance service quality. NOLA’s lead management... Read more about NOLA
InGenius is a robust customer service software designed to enhance communication between businesses and customers. It integrates seamlessly with existing CRM systems, allowing customer service teams to manage interactions through phone, email, and chat more efficiently. InGenius provides features like click-to-call, automated logging, and screen pop-ups to improve productivity and reduce response ... Read more about InGenius
#1 Top Rated Help Desk Software
Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove
Video Conferencing Solutions.
Lifesize is a cutting-edge video conferencing software designed for seamless, high-quality communication. It stands out for its exceptional video and audio clarity, creating a near-in-person meeting experience. Easy to use, it supports various devices, ensuring flexibility in today's mobile world. Lifesize boasts robust security features, ensuring conversations remain private. Its screen-sharing a... Read more about Lifesize
Cloud Contact Center Solutions for Business
net2phone's uContact is a cloud-based contact center solution designed to streamline customer communication. It offers a multi-channel platform, allowing interactions through voice, chat, email, and social media from one interface. The software features an automatic call distributor (ACD) for efficient call routing, ensuring customers connect with the right agent. Its Interactive Voice Response (I... Read more about uContact
A global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative.
TalkDesk is a cloud-based call center software designed for modern customer support and sales teams. It enables handling of inbound and outbound calls with efficiency. Key features include an intuitive interface, easy call routing, and IVR (Interactive Voice Response) for effective call management. TalkDesk also offers real-time reporting and analytics, aiding in performance tracking. It supports ... Read more about Talkdesk
Avoma is an innovative meeting software designed to enhance collaboration and productivity by optimizing meeting management. The platform offers features such as real-time transcription, meeting agenda creation, and automated action item tracking, ensuring that meetings are organized and results-driven. Avoma allows users to record, transcribe, and summarize meetings, providing detailed notes and ... Read more about Avoma
The ultimate integrated business phone system for sales and support teams.
Aircall is a cloud-based phone system designed for modern businesses. It offers an intuitive interface that integrates seamlessly with popular CRM and helpdesk tools. Key features include easy call routing, voicemail, call recording, and analytics for performance monitoring. Aircall also supports international calling and number porting. Its click-to-dial function simplifies outbound calling, whil... Read more about Aircall
Revenue Intelligence Platform
Gong is a cutting-edge sales intelligence platform that revolutionizes how sales teams operate. It captures and analyzes sales calls, emails, and meetings to provide actionable insights. The software uses AI to transcribe and examine customer interactions, identifying patterns and trends. This allows sales teams to understand what strategies work best. Gong's real-time feedback helps improve commu... Read more about Gong
Odigo is a robust telephony software solution that offers businesses a comprehensive suite of tools to manage their communication systems effectively. Designed to optimize voice interactions, Odigo provides features such as call routing, voicemail management, and real-time analytics. The software supports both cloud-based and on-premise deployments, allowing companies to choose the best option for... Read more about Odigo
CallFire is a powerful interactive voice response (IVR) software designed to enhance communication and streamline customer interactions. This platform allows businesses to create automated phone systems, enabling efficient handling of inbound calls and delivering essential information to callers. Users can customize voice prompts, manage call routing, and track call analytics through an intuitive ... Read more about CallFire
Alvaria CX Suite is a comprehensive IVR (Interactive Voice Response) software designed to enhance customer service by automating inbound and outbound communication processes. It allows businesses to create personalized, self-service experiences for customers, enabling them to resolve issues, make inquiries, or complete transactions without the need for human assistance. Alvaria CX Suite supports m... Read more about Alvaria CX Suite
Make and receive calls using powerful call center software connected to your favourite business tools.
CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features like call queuing, call recording, and interactive voice response (IVR) to streamline call management. With CloudTalk, businesses can utilize local numbers from over 70 countries, enhancing global reach. The software integrates smoothly with popular CRM systems, aiding in efficient c... Read more about CloudTalk
No buyer guide found.