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Ricochet360

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All-in-one Cloud Phone System & CRM Dialer, Marketing Automation, and Lead Management System.

5.0 2 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Ricochet360

"Sales teams that handle high volumes of outbound calls often find Ricochet360 a practical fit for their daily workflow. The platform is built around speed-to-lead, helping agents connect with prospects quickly after a new inquiry comes in. This makes it especially useful for industries where timing matters, like insurance or real estate. Smaller teams or businesses with lighter call volumes, however, may not get full value from what it offers."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Ricochet360 Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$35 / month
Free TrialNot available
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Pricing and availability can change, so current details should be confirmed with the vendor.

Product Overview

Ricochet360 Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Ricochet360

Ricochet360 stands out as an innovative sales automation platform, tailored for enhancing productivity in sales environments. Its primary strength lies in streamlining the communication process, offering integrated calling, texting, and emailing, all within a single interface. This integration allows for seamless transitions between different modes of communication, crucial for maintaining customer engagement. Additionally, Ricochet360 features lead management capabilities, enabling users to track and nurture leads effectively. The software also includes robust auto-dialer and predictive dialing functions, significantly reducing the time spent on manual dialing. Real-time analytics provide valuable insights into sales performance, helping teams to refine strategies. With a focus on user-friendly design, Ricochet360 is suitable for sales teams seeking to optimize their workflow and boost productivity.
Company Ricochet360
Founded 2009
Headquarters United States
Employees 1-10

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Information Services Information Technology & Services

Why Choose Ricochet360

Problem it Solves

  • Problem it Solves Enhancing Customer Engagement Through Interactive And Immersive Experiences

Target Users

  • Target Users Sales Representatives
  • Target Users Call Center Agents
  • Target Users Customer Service Teams
  • Target Users Marketing Professionals
  • Target Users Small Business Owners

Core Use Case

  • Core Use Case Automate Lead Distribution
  • Core Use Case Streamline Sales Processes
  • Core Use Case Enhance Customer Engagement
  • Core Use Case Optimize Call Management
  • Core Use Case Improve Team Productivity

USP

  • USP Boost Sales Efficiency With Seamless Automated Dialing And CRM Integration

Pros

  • Pros All-in-one dialer and CRM removes the need for multiple tools
  • Pros Automatic lead distribution connects agents to new prospects within seconds
  • Pros Built-in power dialer noticeably cuts downtime between outbound calls
  • Pros Mobile app keeps field agents fully connected without missing leads
  • Pros Call recording and live coaching tools support real-time agent development
  • Pros Mortgage and insurance teams find the workflow particularly well-suited

Cons

  • Cons Dialer-heavy focus leaves non-sales teams with limited utility
  • Cons Reporting customization feels restricted compared to more analytics-forward platforms
  • Cons Onboarding new reps takes meaningful effort without dedicated admin support
  • Cons Pricing climbs noticeably as team size and feature needs grow
Editorial Buyer Guidance

Who Is Ricochet360 Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhancing Customer Engagement Through Interactive And Immersive Experiences

Target Users

  • Sales Representatives
  • Call Center Agents
  • Customer Service Teams
  • Marketing Professionals
  • Small Business Owners

Core Use Cases

  • Automate Lead Distribution
  • Streamline Sales Processes
  • Enhance Customer Engagement
  • Optimize Call Management
  • Improve Team Productivity

Unique Selling Point

Boost Sales Efficiency With Seamless Automated Dialing And CRM Integration

Strengths and Limitations

Ricochet360 Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • All-in-one dialer and CRM removes the need for multiple tools
  • Automatic lead distribution connects agents to new prospects within seconds
  • Built-in power dialer noticeably cuts downtime between outbound calls
  • Mobile app keeps field agents fully connected without missing leads
  • Call recording and live coaching tools support real-time agent development
  • Mortgage and insurance teams find the workflow particularly well-suited
!

Cons

  • Dialer-heavy focus leaves non-sales teams with limited utility
  • Reporting customization feels restricted compared to more analytics-forward platforms
  • Onboarding new reps takes meaningful effort without dedicated admin support
  • Pricing climbs noticeably as team size and feature needs grow
Category-Based Capabilities

Ricochet360 Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Marketing Automation Software 30 selected features Open category ↗ ⌄
Drip Campaigns Customizable CTAs Email Marketing Engagement Tracking Customizable Forms ROI Tracking Website Visitor Tracking Lead Capture Marketing Calendar Dynamic Content Event Triggered Actions SMS Marketing AB Testing Lead Qualification Data Import/Export Conversion Tracking Social Marketing Landing Pages Template Management Segmentation Campaign Analytics Lead Generation Multi-Channel Communication Sales Analytics Lead Management Multi-Campaign Multi-Channel Marketing Marketing Automation Campaign Management CRM
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Online CRM Software 33 selected features Open category ↗ ⌄
Customizable Templates Sales Trend Analysis Calendar Management Lead Capture Workflow Management Interaction Tracking Opportunity Management Performance Metrics Email Management Pipeline Management Calendar Sync Email Marketing Task Management Forecasting Campaign Management Contact Management Document Storage Social Media Integration Collaboration Tools Sales Reports Web-based Deployment Lead Management Internal Chat Integration Lead Generation Lead Qualification Marketing Automation Quotes/Estimates Referral Tracking Reporting/Analytics Territory Management Deal Management Lead Nurturing Role-Based Permissions
Inside Sales Software 23 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management
Lead Management Software 28 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Predictive Lead Scoring Software 11 selected features Open category ↗ ⌄
AI/Machine Learning Alerts/Notifications Predictive Analytics Lead Distribution Lead Qualification Data Enrichment Demographic/Firmographic Data Customizable Scoring Prioritization Process/Workflow Automation Multiple Scoring Models
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Sales Force Automation Software 17 selected features Open category ↗ ⌄
Email Marketing Campaign Management Pipeline Management Lead Management Lead Capture Referral Tracking Sales Activity Management Performance Metrics Third-Party Integrations Customer Database Territory Management Activity Dashboard Forecasting Contact Management Task Management Opportunity Management Customizable Fields
Sales Tracking Software 17 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telemarketing Software 17 selected features Open category ↗ ⌄
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution
CRM Software 28 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export
Connected Applications

Ricochet360 Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 9 integrations
Pricing Information

Ricochet360 Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Annual Subscription
Pricing Page ↗
Shuttle Plan
$35 Per Month
Cruiser Plan
$45 Per Month
Booster Plan
$102 Per Month
Explorer Plan
$150 Per Month
Galaxy Plan
$198 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Ricochet360 Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Ricochet360 Review ↗
5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
marissa L.
marissa L. allstate agent

Reliable, Supportive, and Feature-Packed

Ricochet360 has been an incredible partner for our team. The support is outstanding—they consistently go above and beyond to ensure the system runs smoothly and keep us informed about new features. Our favorite parts of the software are the SPARM and Guru auto-dialer features, which have really boosted efficiency. Overall, we truly enjoy using the platform and haven’t found anything we’d want to change. It’s a reliable, well-designed tool that continues to make our workflows easier and more productive.

Reviewed on February, 2023
Jonathan G.
Jonathan G. LSP

Easy-to-Use CRM with Exceptional Support

Ricochet has been fantastic for managing our leads, and my representative [sensitive content hidden] has been incredibly helpful whenever I have questions. The software is intuitive and makes staying organized with leads effortless, which has been a huge time-saver. Honestly, there’s very little I don’t like about it—the platform delivers everything I need in a simple and effective way. It’s been a reliable tool that truly supports productivity and keeps our team on track.

Reviewed on February, 2023
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Top Ricochet360 Alternatives

Explore leading products commonly evaluated alongside Ricochet360.

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Frequently Asked Questions

Ricochet360 FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Ricochet360 stands out as an innovative sales automation platform, tailored for enhancing productivity in sales environments. Its primary strength lies in streamlining the communication process, offering integrated calling, texting, and emailing, all within a single interface. This integration allows for seamless transitions between different modes of communication, crucial for maintaining customer engagement. Additionally, Ricochet360 features lead management capabilities, enabling users to track and nurture leads effectively. The software also includes robust auto-dialer and predictive dialing functions, significantly reducing the time spent on manual dialing. Real-time analytics provide valuable insights into sales performance, helping teams to refine strategies. With a focus on user-friendly design, Ricochet360 is suitable for sales teams seeking to optimize their workflow and boost productivity.

  • No, Ricochet360 does not offer a free version.

  • No, Ricochet360 does not offer any free trial.

  • Ricochet360 offers the following pricing plans & packages:

    Shuttle Plan

    $35 Per Month

    Cruiser Plan

    $45 Per Month

    Booster Plan

    $102 Per Month

    Explorer Plan

    $150 Per Month

    Galaxy Plan

    $198 Per Month

  • Ricochet360 supports the following payment frequencies:

    • Annual Subscription

  • Yes, Ricochet360 offers an API.

  • Ricochet360 can be integrated with the following applications:

    • Salesforce Sales Cloud , HubSpot CRM , Slack , Gmail , Microsoft Outlook , LinkedIn Sales Navigator , Microsoft Teams , Zapier , Dynamics 365

  • Ricochet360 offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Ricochet360 offers training with the following options:
    • In-person , Webinar , Documentation

  • Ricochet360 supports the following languages:
    • English

  • Following are the typical users of the Ricochet360:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Ricochet360 supports the following deployment:
    • Cloud Hosted

  • Ricochet360 supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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