iPlum
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Product Overview
iPlum Overview
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Category-Based Capabilities
iPlum Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Mobility Software 25 selected features Open category ↗ ⌄
Access Controls/Permissions
Offline Access
Document Storage
Mobile Access
App Management
Activity Dashboard
Compliance Management
Audit Management
Policy Management
Mobile App
Remote Access/Control
Authentication
GPS
Push Notifications
Usage Tracking/Analytics
Backup and Recovery
Automatic User/Device Recognition
Password Management
Performance Monitoring
Data Security
Mobile Content Management
Device Enrollment
Wireless Internet Access
Asset Tracking
Wireless Troubleshooting
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM
Call Monitoring
Automatic Call Distribution
Caller ID
Call Reporting
Contact Management
Conversion Tracking
Campaign Management
Call Center Management
Computer Telephony Integration
Predictive Dialer
Keyword Tracking
Call Transcription
API
Voice Mail
IVR/Voice Recognition
Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing
Call Reporting
Conferencing
Virtual Extensions
Automatic Call Distribution
Video Conferencing
Call Tracking
SIP Trunking
Third-Party Integrations
Call Transfer
Ring Groups
Call Center Management
Computer Telephony Integration
Queue Management
Role-Based Permissions
Fax Management
Alerts/Notifications
Communication Management
Call List Management
Customizable Reports
Call Recording
Call Disposition
IVR/Voice Recognition
Call Monitoring
Activity Dashboard
Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging
Caller ID
Video Conferencing
Call Routing
Call Recording
Caller Profiles
Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics
Call Routing
Mobile Access
Contact Management
SMS Messaging
Voice Mail
Multi-User Collaboration
Two-Way Audio & Video
File Sharing
Multi-Channel Communication
Call Recording
Screen Sharing
Task Management
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking
Pricing Information
iPlum Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Unlimited Plan
$8.99
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
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iPlum Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Merlin Paquin
Neuropsychologist Mental Health Care, Self-Employed at iplum
Professional Patient Line Without a Second Device
Solo practice in neuropsychology means handling everything yourself scheduling, follow-ups, patient communication all of it. For a long time that also meant everything coming through one personal number, which wasn't ideal from a compliance or a boundary standpoint. Switched to iPlum about ten months ago and it fixed both problems at once... Patients reach the practice through the iPlum number, calls and texts come through the app, and nothing bleeds into personal contacts. The HIPAA-compliant messaging piece was the deciding factor for me that's not optional in my field. The web portal layout is a little cluttered, took some clicking around before things made sense, but the core features have worked without any hiccups since day one. For a solo provider it's a genuinely practical setup.
Reviewed on August, 2026
Ernest Bois
Addiction Recovery Coach Mental Health Care, Self-Employed at Iplum
Work Calls Stay in the App, Personal Life Stays Mine
Running a recovery coaching practice solo means being reachable is part of the job but reachable on my own terms. Giving clients my personal number never felt right, especially in this field where boundaries matter more than almost anywhere else. Found iPlum through an online coaching forum about eight months ago and it's handled that separation really well ever since. Clients call and text the business number, everything comes through the app, and my personal line stays clear. The business hours feature has honestly been one of the most useful things after 8pm calls roll to voicemail automatically and I stop feeling like I'm on call around the clock. Setting up the voicemail greeting took a couple of tries to get sounding right, but that was more me being picky than any issue with the app. Works exactly the way I needed it to.
Reviewed on August, 2026
Amaury Caron
Rehabilitation Counselor Mental Health Care, Self-Employed at Iplum
Exactly What a Solo Counselor Needs for Separate Communication
I've been doing rehabilitation counseling for going on six years and went out on my own about two years ago. One of the first things I needed was a separate business line that wasn't going to cost me a second phone plan every month. A friend mentioned iPlum and I've been on it for close to a year now. The HIPAA compliance piece was non-negotiable for me given the clients I work with. I needed secure messaging and call handling that I could actually document if needed. iPlum covers that at a price point that makes sense for a small solo practice. The one thing I'll mention is that the first time I tried setting up the auto-attendant I had to watch a quick tutorial to get it right not hard, just not immediately obvious. After that it's been running without any issues whatsoever.
Reviewed on August, 2026
Marco Lemoine
Trauma Counselor Mental Health Care, Self-Employed at Iplum
My Personal Number Stays Personal Now
I do trauma-focused counseling and I've always been careful about professional boundaries, but phone communication was honestly a weak spot for a long time. Clients had my personal number, which meant no real separation between work and home life. I switched to iPlum about eight months ago and that problem is basically solved. Clients call and text the iPlum number, I manage everything through the app, and my personal contacts are completely separate. The secure messaging piece matters in my line of work and iPlum handles it without me needing to ask clients to download a special app on their end that was a concern I had before I tried it. I will say the notification settings took a little digging to customize the way I wanted, but I found what I needed eventually. Worth the small learning curve.
Reviewed on July, 2026
Jack Soli
Mental Health Nurse Practitioner Mental Health Care, Self-Employed at iplum
HIPAA-Compliant Without the Enterprise Price Tag
I prescribe medication as part of my mental health practice and patient communication especially around medication questions needs to be handled carefully from a compliance standpoint. I looked at a few different options before landing on iPlum about ten months ago. Most alternatives were either too expensive for a solo practitioner or didn't actually address HIPAA in any meaningful way. iPlum hit the right balance. Secure messaging, call documentation, voicemail transcription all there at a price that makes sense for someone running a small independent practice. I also appreciate that patients don't have to download anything on their end, they just text or call the number like normal. One thing though the web dashboard took me a bit to get comfortable with, some of the settings aren't where you'd expect them but once I had everything configured I haven't needed to go back in much. Solid choice for solo providers.
Reviewed on July, 2026
Hunter Karl
Child & Play Therapist Mental Health Care, Small-Business at Iplum
One Number for Parent Communication, One for My Personal Life
I work primarily with kids, which means most of my communication is actually with parents. And parents text. A lot. I was getting messages from parents on my personal phone constantly scheduling questions, updates about their child, all of it mixed together. I signed up for iPlum about seven months ago just to get that off my personal line and onto something dedicated. It's been a straightforward fix. Parents have the iPlum number, I respond through the app, and my personal phone feels like mine again. The auto-reply feature is something I use when I'm in session so parents know I'll get back to them that alone has saved me a lot of
Reviewed on July, 2026
Edward Ackman
Grief Counselor Mental Health Care, Self-Employed at iplum
Clients Reach Me on the Work Number, Not My Private One
I specialize in grief counseling and the nature of my work means clients sometimes need to reach out between sessions that's just part of it. But having those calls come through my personal number at any hour wasn't a boundary I wanted to keep blurring. Got iPlum about nine months ago and it's made that boundary a lot cleaner. I set business hours through the app so after 7pm calls go straight to a voicemail that sounds professional and reassuring. Clients still feel like they can reach out and I'm not getting woken up at midnight. The voicemail transcription feature is really useful too I can see a message quickly and decide if it needs a callback or can wait until morning. Setup was a little involved, I won't lie took me a good 30 minutes to figure out all the settings but the result has been worth it.
Reviewed on July, 2026
Jake Wilson
Art Therapist Mental Health Care, Self-Employed at Iplum
Stopped Giving My Personal Number to Every New Client
I run a small art therapy practice out of a shared studio space and for the first couple years I just used my personal cell for everything. Client calls, session reminders, rescheduling all coming through one number. It wasn't sustainable. I started using iPlum about eight months ago after another therapist in my building recommended it and it's been a really clean solution for keeping things separate. The HIPAA-compliant messaging is what I needed most. My clients are dealing with some pretty sensitive stuff and I wanted to make sure our communication had some level of protection beyond just a regular text. iPlum handles that without me needing to explain a complicated app to clients they just text my business number like normal. The only thing I noticed early on is that switching between my personal texts and the iPlum inbox takes a little getting used to, but honestly after a few days it became second nature. No real issues since.
Reviewed on July, 2026
Marcel Senneville
Psychologist Mental Health Care, Self-Employed at Iplum
Worth It Just for the Peace of Mind on Compliance
I opened my own practice about two years ago and figuring out HIPAA-compliant communication was one of the more stressful parts of getting set up. Most options I looked at were either expensive or felt like overkill for a solo practitioner. iPlum was straightforward and affordable, and I've been using it for close to a year now without any issues. I give every client the iPlum number for calls and texts. Everything stays within the app, separate from my personal contacts, and I don't worry about compliance the way I used to. The web portal is decent for managing settings, though it took me a session or two to get comfortable with the layout it's not immediately obvious where everything lives. That said, once it's set up you barely have to touch it. Really good fit for small or solo practices.
Reviewed on July, 2026
Louis Chartrand
Academic Researcher Research, Self-Employed at Iplum
Keeps My Research Contacts Off My Personal Phone
I do a mix of academic research and freelance consulting and I interview a lot of people subject matter experts, study participants, stakeholders. All of that was going through my personal number and it was getting messy. A colleague in my department mentioned iPlum so I tried it about seven months ago. It's been a clean fix. I give out the iPlum number for research-related calls and texts, everything comes through the app, and my personal line stays clear. Voicemail transcription is something I use constantly it's faster than listening to every message and I can search back through them. The app design is a bit plain and not super intuitive at first glance, but it's reliable and I haven't had any real problems with it. Does the job without any fuss.
Reviewed on July, 2026
James J. Ayers
School Counselor Mental Health Care, Small-Business at iplum
Parents Call This Number, Not My Personal One
I'm a counselor at a small private school and parents used to have my personal cell, which meant calls and texts at pretty much any hour about their kids. Got iPlum about seven months ago to set up a dedicated line and it's made a big difference in how I manage that. Parents call the school counseling number, I pick up through the app during school hours, and after hours it goes to voicemail. The voicemail transcription feature is genuinely useful I can check messages quickly without having to listen to every one. I had a brief moment of confusion when setting up the auto-attendant but a quick chat with customer support sorted it out fast. Nothing complicated once you know where to look. Solid app for anyone in a helping profession who needs a bit more structure around their availability.
Reviewed on July, 2026
David Kelch
Clinical Research Coordinator Research, Small-Business at Iplum
Separate Line for Study Participants Was Long Overdue
I coordinate clinical studies and participant communication is a big part of the job appointment reminders, follow-up messages, screening calls. For a while I was using my work-issued phone for all of it, but when I went independent that wasn't an option anymore. Got iPlum about six months ago and it filled that gap nicely. The secure messaging is important given the nature of the participants I'm working with, and iPlum handles that without me having to set up anything complicated. Auto-reminders and the ability to keep a clean text thread with each participant has genuinely helped me stay organized. Initial setup was a bit more involved than I expected probably 45 minutes to get everything the way I wanted but it's been low-maintenance since then. Fair price for what it offers.
Reviewed on June, 2026
Thibaut Cartier
Substance Abuse Counselor Mental Health Care, Self-Employed at iPlum
Keeps My Work Line Separate and My Head Clearer
I've been a substance abuse counselor for going on eight years and boundary management is something I take seriously, including with phone communication. Having clients text my personal number was never something I was fully comfortable with. I found iPlum through a Facebook group for counselors and signed up maybe ten months ago now. It does what it says separate business number, HIPAA-compliant messaging, voicemail that sounds professional. I use the business hours feature a lot so calls after 7 pm go straight to voicemail. My clients are used to it now and it works cleanly. The app could probably use a visual refresh it's not the most polished thing but I've never had it crash or drop a call, and in this kind of work reliability matters way more than aesthetics.
Reviewed on June, 2026
Sebastian Ford
Marriage & Family Therapist Mental Health Care, Small-Business at iPlum
Good HIPAA Solution That Doesn't Cost a Fortune
I share an office with two other therapists and we each needed our own compliant communication setup. One of them found iPlum and we all ended up trying it that was about six months ago and I'm still on it. It handles HIPAA-compliant texts and calls without needing a whole separate device, which was the main thing I was looking for. Clients reach me through the app number, voicemails get transcribed so I can read them between sessions, and the auto-reply feature lets me set expectations when I'm unavailable. I did have one small hiccup early on where my voicemail greeting wasn't saving correctly ended up being a settings thing I had wrong but I figured it out with the help docs. Nothing major. Would recommend it to any solo or small group practice.
Reviewed on June, 2026
Joseph Coates
UX Researcher Research, Self-Employed at iPlum
One Number for Research Participants, One for My Real Life
I do UX research on a contract basis and I'm constantly recruiting participants for studies that means a lot of unfamiliar numbers texting and calling me. I didn't love the idea of all of that coming through my personal phone indefinitely. Started using iPlum about eight months ago to keep participant communication on a separate line and it's been a clean solution. I share the iPlum number in recruitment emails, participants text or call it, and everything comes through the app on my existing phone. When a study wraps I can manage that communication history without it cluttering my personal contacts. The only thing I'd mention is that the app can be a little slow to load occasionally nothing dramatic, just a second or two but call and text reliability has been fine throughout. Good practical tool for any independent researcher.
Reviewed on June, 2026
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Frequently Asked Questions
iPlum FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
iPlum is a VoIP (Voice over Internet Protocol) software that provides businesses and individuals with a reliable and cost-effective communication solution. This software enables users to make calls, send messages, and manage contacts using their internet connection, bypassing traditional phone systems. iPlum offers a variety of features such as virtual numbers, call forwarding, voicemail, and secure messaging, making it ideal for remote teams and small businesses. The platform allows for seamless integration with mobile devices and desktops, ensuring users can communicate from anywhere. With a focus on security and privacy, iPlum provides encrypted communication, ensuring that sensitive information remains protected. iPlum is an excellent choice for businesses looking for affordable and flexible communication tools.
- Yes, iPlum offers a free version.
- Yes, iPlum offers a free trial.
- No, Credit Card details are not required for the iPlum trial.
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iPlum offers the following pricing plans & packages:
Unlimited Plan
$8.99 Per User
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iPlum supports the following payment frequencies:
- Monthly Subscription
- No, iPlum does not offer an API.
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iPlum offers support with the following options:
- Email , FAQs/Forum
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iPlum supports the following languages:
- English
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Following are the typical users of the iPlum:
- Self-Employed , Small-Business , Midsize-Business
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iPlum supports the following deployment:
- Cloud Hosted
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iPlum supports the following devices and operating systems:
- Web-Based , iPhone , Android
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