GoTo Connect

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All-in-one, AI-powered cloud communications

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses GoTo Connect

"Businesses that rely heavily on phone communication often find GoTo Connect a practical choice for managing calls, messaging, and meetings without juggling multiple tools. It works well for distributed or remote teams that need a consistent way to stay connected with customers and each other. Setup tends to be straightforward, which helps smaller teams get going quickly. That said, very large organizations with complex call center needs may find the platform limiting over time."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

GoTo Connect Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.7 / 5
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

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Product Overview

GoTo Connect Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About GoTo Connect

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access it from anywhere, making it ideal for remote work and global teams. Its integration with various business applications, such as CRM systems, further streamlines workflows and improves productivity. Additionally, GoTo Connect offers features like call forwarding, voicemail transcription, and analytics, allowing businesses to monitor call performance and optimize customer interactions. With its user-friendly interface and reliable performance, GoTo Connect is an essential tool for organizations looking to enhance their communication strategies and improve team collaboration.
Company GoTo
Founded 2003
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 7 languages available
Dutch English French German Italian Portuguese Spanish
Industries Served 5 industries available
Construction Financial Services Outsourcing/Offshoring Publishing Real Estate

Why Choose GoTo Connect

Problem it Solves

  • Problem it Solves Streamlines Communication And Collaboration For Remote And Hybrid Teams

Target Users

  • Target Users Small Business Owners
  • Target Users IT Managers
  • Target Users Remote Teams
  • Target Users Customer Support Teams
  • Target Users Sales Professionals

Core Use Case

  • Core Use Case Manage Business Communications
  • Core Use Case Host Virtual Meetings
  • Core Use Case Integrate With CRM Systems
  • Core Use Case Streamline Team Collaboration
  • Core Use Case Monitor Call Analytics

USP

  • USP Seamless Communication Solutions For Businesses Of All Sizes

Pros

  • Pros Solid all-in-one phone system built for distributed teams
  • Pros Call routing setup takes under 20 minutes for most businesses
  • Pros Video, messaging, and voice live inside one clean dashboard
  • Pros Mobile app holds up well during remote or travel use
  • Pros Scales from 5 users to enterprise without painful tier jumps
  • Pros Hardware desk phones integrate without third-party workarounds or extra cost
  • Pros Analytics give managers real call data, not just surface-level counts
  • Pros Support response times beat most competitors in the UCaaS space

Cons

  • Cons Reporting depth falls short for analytics-driven business teams
  • Cons Mobile app experience feels noticeably thinner than the desktop version
  • Cons Pricing climbs quickly once teams move beyond basic communication needs
  • Cons Initial setup demands more configuration effort than most rivals require
Editorial Buyer Guidance

Who Is GoTo Connect Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Communication And Collaboration For Remote And Hybrid Teams

Target Users

  • Small Business Owners
  • IT Managers
  • Remote Teams
  • Customer Support Teams
  • Sales Professionals

Core Use Cases

  • Manage Business Communications
  • Host Virtual Meetings
  • Integrate With CRM Systems
  • Streamline Team Collaboration
  • Monitor Call Analytics

Unique Selling Point

Seamless Communication Solutions For Businesses Of All Sizes

Strengths and Limitations

GoTo Connect Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Solid all-in-one phone system built for distributed teams
  • Call routing setup takes under 20 minutes for most businesses
  • Video, messaging, and voice live inside one clean dashboard
  • Mobile app holds up well during remote or travel use
  • Scales from 5 users to enterprise without painful tier jumps
  • Hardware desk phones integrate without third-party workarounds or extra cost
  • Analytics give managers real call data, not just surface-level counts
  • Support response times beat most competitors in the UCaaS space
!

Cons

  • Reporting depth falls short for analytics-driven business teams
  • Mobile app experience feels noticeably thinner than the desktop version
  • Pricing climbs quickly once teams move beyond basic communication needs
  • Initial setup demands more configuration effort than most rivals require
Category-Based Capabilities

GoTo Connect Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Employee Communication Software 26 selected features Open category ↗ ⌄
Surveys & Feedback Chat/Messaging Content Management Mobile Access Employee Onboarding Event Calendar Access Controls/Permissions Activity/News Feed Knowledge Management Communication Management Email Management Multi-Channel Communication Employee Directory Document Management Employee Communities Collaboration Tools Task Management File Sharing Alerts/Notifications Multi-Language Compliance Tracking Employee Engagement Live Streaming Mass Notifications Quizzes Audio/Video Messaging
Team Communication Software 25 selected features Open category ↗ ⌄
File Sharing Document Management Meeting Management Progress Tracking Real-Time Chat Mobile Access Search/Filter Content Management Discussions/Forums Real Time Updates Reminders Surveys & Feedback Video Conferencing Drag & Drop @mentions Alerts/Notifications Collaboration Tools Access Controls/Permissions Audio Calls Task Management Calendar Management Contact Management Project Management File Management Email Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Productivity Software 28 selected features Open category ↗ ⌄
Collaboration Tools Task Scheduling Notes Management Alerts/Notifications Email Management File Sharing Calendar Management Chat/Messaging Assignment Management Activity Dashboard Prioritization Presentation Tools Task Management Single Sign On Progress Tracking Secure Data Storage Project Management Document Management Office Suite To-Do List Tagging Business Process Automation Productivity Tools Team Collaboration Content Creation Productivity Analysis Video Content Audio Recording
Audio Conferencing Software 10 selected features Open category ↗ ⌄
Two Way Audio & Video Screen Sharing Mobile Access Real-Time Chat Reporting/Analytics File Sharing Call Scheduling International Calling Virtual Voicemail Custom Greetings/Messages
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Digital Workplace Software 13 selected features Open category ↗ ⌄
Employee Directory Communication Management Calendar Management Real-Time Notifications Content Management File Sharing Document Storage Knowledge Management Access Controls/Permissions Activity/News Feed Task Management Surveys & Feedback Document Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
Video Conferencing Software 12 selected features Open category ↗ ⌄
Presentation Streaming Auto Framing Private Chat Two Way Audio & Video File Sharing Screen Sharing Real-Time Chat Recording Polls/Voting Mobile Access User Profiles Automatic Transcription
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Connected Applications

GoTo Connect Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 15 integrations
Pricing Information

GoTo Connect Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency NA
Verified User Feedback

GoTo Connect Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a GoTo Connect Review ↗
4.7
Based on 10 approved reviews
5 stars 68%
4 stars 33%
3 stars 0%
2 stars 0%
1 star 0%
Michael C
Michael C Network Administrator

Outstanding Experience with GoTo

We chose GoTo as our VOIP vendor after a bidding process, and they stood out not just in pricing but in every aspect. They met all our requirements and exceeded expectations. The entire project was handled smoothly, and the GoTo team was exceptional in every interaction. I have no complaints because the experience was truly excellent.

Reviewed on December, 2024
Bianca R
Bianca R Accounting Logistics and Supply Chain

Reliable and User-Friendly Communication Tool

I’m very happy with GoTo Connect. It’s especially helpful when I need tech support for software. The video features are great, and the platform is easy to use on both ends. The only minor drawback is that the program can sometimes take a little time to load.

Reviewed on July, 2024
Brittany T
Brittany T Collections Manager

Reliable and User-Friendly Communication Tool

I’m very happy with GoTo Connect. It’s especially helpful when I need tech support for software. The video features are great, and the platform is easy to use on both ends. The only minor drawback is that the program can sometimes take a little time to load.

Reviewed on April, 2024
Alyssa X
Alyssa X Manager Health, Wellness and Fitness

Simple and Effective Connectivity Tool

This tool makes it really easy to connect with team members or external contacts. It’s simple, straightforward, and user-friendly, so anyone can use it without any issues.

Reviewed on March, 2023
Corey Y
Corey Y Financial Analyst Associate

Excellent Solution for Remote Calling

I’ve used this software to access my work phone while working remotely, which makes it easy to call customers using my work number from my cell phone. I haven’t tried the video conferencing feature, as I feel other tools are better suited for that purpose.

Reviewed on February, 2023
Mehdi M
Mehdi M Team Lead Staffing and Recruiting

A Budget-Friendly Meeting Solution

This meeting software is very cost-effective compared to other options available. While the apps aren’t highly interactive at the moment, I believe they will continue to improve over time. Overall, it’s a solid choice for anyone looking for an affordable meeting tool.

Reviewed on December, 2022
Lori U
Lori U Entery Food & Beverages

Convenient Tool for Online Meetings and Chats

I’ve used this tool in a previous company, and it’s excellent for online meetings and chatting without needing to be physically present. It makes connecting with colleagues easy and efficient. I haven’t encountered any issues while using this product.

Reviewed on November, 2022
Philip R
Philip R Pharmacist Pharmaceuticals

Simple Interface but Occasional Connectivity Issues

GoTo Connect has a clean and user-friendly interface, making it easy to navigate. However, there are times when connecting can be tricky, and troubleshooting issues with the software can sometimes be challenging.

Reviewed on November, 2022
Chiara K
Chiara K Account Manager

A Great Tool for Seamless Remote Collaboration

This tool makes working from home feel like being in the office, allowing easy and smooth communication with colleagues. We had the opportunity to try it, and it works very well, but for our needs, the cost is a bit high.

Reviewed on June, 2022
Josh K
Josh K Executive Director

Reliable for Remote Meetings

I’ve been using GoTo Meeting for years to connect with people across different locations. It’s easy to use, reliable, and always connects without issues. I stick to the basic features, and they meet all my needs perfectly.

Reviewed on March, 2022
Alternative Products

Top GoTo Connect Alternatives

Explore leading products commonly evaluated alongside GoTo Connect.

View All GoTo Connect Alternatives ↗

RingEX

Ringover

Twilio

ULTATEL Cloud Business Phone System

Frequently Asked Questions

GoTo Connect FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access it from anywhere, making it ideal for remote work and global teams. Its integration with various business applications, such as CRM systems, further streamlines workflows and improves productivity. Additionally, GoTo Connect offers features like call forwarding, voicemail transcription, and analytics, allowing businesses to monitor call performance and optimize customer interactions. With its user-friendly interface and reliable performance, GoTo Connect is an essential tool for organizations looking to enhance their communication strategies and improve team collaboration.

  • No, GoTo Connect does not offer a free version.

  • Yes, GoTo Connect offers a free trial.

  • No, Credit Card details are not required for the GoTo Connect trial.

  • No, GoTo Connect does not offer an API.

  • GoTo Connect can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , Jira , Google Workspace , HubSpot CRM , Slack , RingCentral Contact Center , Freshdesk , Microsoft Outlook , Zendesk Suite , Okta , Microsoft 365 , Microsoft Teams , Zapier , Dropbox , ServiceNow , ServiceNow , jira

  • GoTo Connect offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • GoTo Connect offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • GoTo Connect supports the following languages:
    • Dutch , English , French , German , Italian , Portuguese , Spanish

  • Following are the typical users of the GoTo Connect:
    • Self-Employed , Small-Business , Midsize-Business

  • GoTo Connect supports the following deployment:
    • Cloud Hosted

  • GoTo Connect supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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