Aircall
Claim ProfileThe ultimate integrated business phone system for sales and support teams.
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Aircall
"Businesses that handle a high volume of customer calls often find Aircall a practical choice for managing phone-based communication. It works well for sales and support teams that need clear call visibility and want to keep conversations organized across the team. Setup is generally straightforward, and it fits well in remote or distributed work environments. That said, very small teams or businesses with minimal call activity may find the pricing harder to justify."
Decision Snapshot
Aircall Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
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Trust & Transparency
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Structured Product Information
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Aircall Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Aircall
Problem it Solves
-
Streamlining Customer Communication Through A Unified Phone System
Target Users
-
Small To Medium-sized Businesses
-
Customer Support Teams
-
Sales Teams
-
Remote Teams
-
IT Managers
Core Use Case
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Streamline Customer Support
-
Enhance Sales Calls
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Integrate With CRM Systems
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Analyze Call Data
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Facilitate Remote Collaboration
USP
-
Streamline Your Business Communication With Seamless Cloud-based Phone Solutions
Pros
-
Browser-based setup gets teams making calls within minutes
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Integrates directly with CRMs like Salesforce and HubSpot without friction
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Call routing rules are flexible enough for complex team structures
-
Live activity feed lets managers monitor queues without micromanaging
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Shared call inbox keeps missed calls from falling through cracks
-
Analytics dashboard gives honest visibility into agent performance trends
-
Works across desktop and mobile without sacrificing call quality
-
Adding new agents or numbers takes under two minutes
Cons
-
Reporting depth falls short for teams needing granular call analytics
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Pricing climbs noticeably as agent seats and features scale up
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Integrations occasionally need manual troubleshooting to maintain smooth data flow
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Onboarding distributed teams takes more structured effort than initially expected
Editorial Buyer Guidance
Who Is Aircall Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlining Customer Communication Through A Unified Phone SystemTarget Users
- Small To Medium-sized Businesses
- Customer Support Teams
- Sales Teams
- Remote Teams
- IT Managers
Core Use Cases
- Streamline Customer Support
- Enhance Sales Calls
- Integrate With CRM Systems
- Analyze Call Data
- Facilitate Remote Collaboration
Unique Selling Point
Streamline Your Business Communication With Seamless Cloud-based Phone Solutions
Strengths and Limitations
Aircall Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Browser-based setup gets teams making calls within minutes
- Integrates directly with CRMs like Salesforce and HubSpot without friction
- Call routing rules are flexible enough for complex team structures
- Live activity feed lets managers monitor queues without micromanaging
- Shared call inbox keeps missed calls from falling through cracks
- Analytics dashboard gives honest visibility into agent performance trends
- Works across desktop and mobile without sacrificing call quality
- Adding new agents or numbers takes under two minutes
!
Cons
- Reporting depth falls short for teams needing granular call analytics
- Pricing climbs noticeably as agent seats and features scale up
- Integrations occasionally need manual troubleshooting to maintain smooth data flow
- Onboarding distributed teams takes more structured effort than initially expected
Sponsored Products
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Sponsored placements are paid positions and do not influence Aircall profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
Aircall Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 26 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Artificial Intelligence
ITSM Software 31 selected features Open category ↗ ⌄
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
Artificial Intelligence
Call Center Software 31 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Artificial Intelligence
Auto Dialer Software 18 selected features Open category ↗ ⌄
Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring
Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Artificial Intelligence
Call Recording Software 19 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Artificial Intelligence
Call Tracking Software 18 selected features Open category ↗ ⌄
CRM
Call Monitoring
Automatic Call Distribution
Caller ID
Call Reporting
Contact Management
Conversion Tracking
Campaign Management
Call Center Management
Computer Telephony Integration
Predictive Dialer
Keyword Tracking
Call Transcription
API
Voice Mail
IVR/Voice Recognition
Call Routing
Artificial Intelligence
Cloud Communication Platform Software 8 selected features Open category ↗ ⌄
File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing
Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Artificial Intelligence
IVR Software 24 selected features Open category ↗ ⌄
Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages
Artificial Intelligence
Nonprofit Software 18 selected features Open category ↗ ⌄
Committee Management
Fundraising Management
Dues Management
Volunteer Management
CRM
Donor Management
Communication Management
Event Management
Customizable Forms
Member Database
Accounting
Registration Management
Grant Management
Customizable Branding
Membership Management
Electronic Payments
Campaign Management
Artificial Intelligence
Remote Work Software 19 selected features Open category ↗ ⌄
Softphone
Video Conferencing
Meeting Management
Remote Support
Communication Management
Time Zone Tracking
Third-Party Integrations
Electronic Signature
Live Chat
Video Chat
Task Management
Workflow Management
Collaboration Tools
Access Controls/Permissions
Progress Tracking
Employee Activity Monitoring
Reporting & Statistics
Document Management
Artificial Intelligence
Softphone Software 8 selected features Open category ↗ ⌄
Call Logging
Caller ID
Video Conferencing
Call Routing
Call Recording
Caller Profiles
Live Chat
Artificial Intelligence
Telephony Software 15 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking
Artificial Intelligence
Connected Applications
Aircall Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
Dynamics 365
Google Workspace
HubSpot CRM
Zendesk Suite
Salesforce Sales Cloud
Salesforce Service Cloud
Slack
Zoho CRM
Zapier
Freshdesk
Intercom
Bullhorn ATS & CRM
Outreach
Pipedrive
Pricing Information
Aircall Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
ESSENTIALS
$40
Per Month
Professional
$70
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Aircall Review ↗
Aircall Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Simon F.
Arborist
I am happy with AirCall
I had a very good Aircall experience and am happy to continue using the service. The call management system works really well and meets my needs effectively.
Reviewed on January, 2025
Quentin K.
Computer Developer
Aircall Review
Aircall makes it very easy to place calls from a computer to any phone. The extensions that automatically recognize phone numbers are especially useful and save a lot of time.
Reviewed on November, 2023
Osiano W.
Customer Manager
Simple and Efficient Phone System
Aircall delivers a smooth and easy communication experience. It’s user-friendly on both desktop and mobile, lets you get local and international numbers, customize greeting messages by schedule, and integrates effortlessly with other applications.
Reviewed on October, 2023
Grace V.
SDR
Aircall Helps Me Achieve My Goals
As an SDR, I rely on Aircall daily, and its user-friendly interface makes my job much easier. Features like call recording and transcripts help me review conversations and improve results for my company.
Reviewed on September, 2023
Saskia M.
Senior Director
Simple to use call center software
Aircall is incredibly easy to use for managing both inbound and outbound calls especially with its simple outgoing call process and automatic display of time zones and area codes to avoid mismatches. The one-time setup is quick, and I appreciate how fast it loads compared to other softphones. Its intuitive interface makes fixing audio issues straightforward, and the controls are user-friendly without being overwhelming.
Reviewed on September, 2023
Sean L.
Marketing Director
Great Software for Sales and Marketing
From a marketing point of view, the Aircall and HubSpot integration has been very helpful. Being able to listen to recorded calls makes it much easier to understand what’s working and what isn’t, especially when reviewing wins and losses.
Reviewed on March, 2023
Sergi M.
Techinal Program Manager
Probably the Best but not the Cheapest
I didn’t have any insight into how many calls we were missing until we started using Aircall, which really solved that problem. The analytics are thorough and genuinely helpful, making it easy to track our performance. Getting started was simple, and the dashboard and apps are user-friendly.
Reviewed on February, 2023
Sergi C.
Techinal Program Manager
A Reliable Internet-Based Calling System
Aircall helped us gain clear visibility into missed calls, something we didn’t have before. The analytics are detailed and useful, it’s very easy to set up, and the dashboard and apps are simple and friendly to work with.
Reviewed on February, 2023
Emily M.
Customer Service Director
Great experience with AirCall
I like its wide range of features like the Live Dashboard, Analytics, and user/team management, which cover almost everything I need for a call center and are very user-friendly.
Reviewed on December, 2022
Mohammad W.
customer support analyst
One Tool to Manage All Call Activities
Overall, using Aircall has been smooth and seamless. It makes managing phone support easy, accessible, transparent, and collaborative for the whole team.
Reviewed on October, 2022
Antoine W.
Lead Developper
Everything has been smooth and straightforward
My onboarding experience with Aircall was really cool and professional, just the way I like it. As an administrator, I find the platform very easy to use and configure—it's quite intuitive.
Reviewed on July, 2022
Anonymous Reviewer
Liveops Supervisor
Aircall delivers great performance
Aircall is an excellent service that I used daily to connect with numerous customers and partners without fail. The call quality is outstanding, and the simple, intuitive interface makes it easy to use. I especially appreciated the coaching feature, which allowed me to assist agents discreetly during calls.
Reviewed on April, 2022
Viviana S.
agent customer service
Very useful for people working from home
I use this tool every day to stay in touch with my company’s customers, and it works well for my job. It’s really simple and feels easy to handle, so staying connected while working remotely is no trouble at all.
Reviewed on April, 2022
Mario Martín M.
Banking - Treasury & Capital Market. Team Leader
Accurate as well as effective solution
Thanks to Aircall, I can easily see how many incoming calls we receive, helping me allocate resources efficiently and monitor the crew’s activities in real time. Its clear labeling makes navigation simple, and features like cloud call storage, quick call returns, and useful dashboards enhance our workflow.
Reviewed on April, 2022
valerie A.
Customer Support Technician
Love It's Simplicity!
I had a good experience getting to know the software. What I liked most was how simple and easy it is to use overall.
Reviewed on March, 2022
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Frequently Asked Questions
Aircall FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. With integrations to CRM and helpdesk tools, Aircall ensures calls and customer context stay connected to teams’ workflows, helping businesses deliver seamless customer communication.
Why choose Aircall software?
- Simplifies business calling with a cloud-native phone system.
- Improves team efficiency with intelligent call routing.
- Captures call information in connected tools like CRM.
- Scales easily with remote and distributed teams.
- No, Aircall does not offer a free version.
- Yes, Aircall offers a free trial.
- No, Credit Card details are not required for the Aircall trial.
-
Aircall offers the following pricing plans & packages:
ESSENTIALS
$40 Per Month
Professional
$70 Per Month
-
Aircall supports the following payment frequencies:
- Annual Subscription , Monthly Subscription
- Yes, Aircall offers an API.
-
Aircall can be integrated with the following applications:
- Salesforce Sales Cloud , Google Workspace , Salesforce Service Cloud , HubSpot CRM , Zoho CRM , Slack , Freshdesk , Bullhorn ATS & CRM , Pipedrive , Zendesk Suite , Outreach , Intercom , Microsoft Teams , Zapier , Dynamics 365 , zoho crm
-
Aircall offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
Aircall offers training with the following options:
- In-person , Documentation
-
Aircall supports the following languages:
- English , French , German , Italian , Norwegian , Spanish
-
Following are the typical users of the Aircall:
- Small-Business , Midsize-Business , Large-Enterprise-Business
-
Aircall supports the following deployment:
- Cloud Hosted
-
Aircall supports the following devices and operating systems:
- Web-Based , iPhone , Android
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