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Salesforce Service Cloud

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Salesforce Service Cloud Overview

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbots enhance real-time assistance. Salesforce Service Cloud integrates with CRM data, providing a complete view of customer interactions. It supports automation of routine tasks and workflows to improve efficiency. The software also features customizable reports and dashboards for monitoring performance metrics. Collaborative tools are available for team communication and case resolution. Its user-friendly interface and mobile app ensure accessibility for teams on the go, aiming to streamline customer service operations.

Contact Details

  • Salesforce
  • 2003
  • United States
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Industries

Computer Software, Financial Services, Hospital & Health Care, Information Technology & Services, Internet, Management Consulting

Salesforce Service Cloud Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis
  • Referral Tracking
  • Commission Management
  • Contact Database
  • Lead Qualification
  • Contact Management
  • Campaign Management
  • Access Controls/Permissions
  • Client Management
  • Email Marketing
  • Pipeline Management
  • Lead Management
  • Activity Dashboard
  • Lead Nurturing
  • Interaction Tracking
  • Reporting/Analytics
  • Activity Tracking
  • Document Management
  • Appointment Management
  • Alerts/Notifications
  • Calendar Management
  • Lead Generation
  • Lead Distribution
  • Client/Property Matching
  • Task Management
  • Segmentation
  • Lead Capture
  • Email Tracking
  • For Real Estate
  • Property Database
  • Omnichannel Communications

Salesforce Service Cloud Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Starter Suite

$25 Per Month

Salesforce Service Cloud FAQ's

No, Salesforce Service Cloud does not offer a free version.

Yes, Salesforce Service Cloud offers a free trial.

No, Credit Card details are not required for the Salesforce Service Cloud trial.

Salesforce Service Cloud offers the following pricing plans & packages:

Starting Plan:

$25 Per Month

Salesforce Service Cloud supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

Yes, Salesforce Service Cloud offers an API.

Salesforce Service Cloud offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Salesforce Service Cloud offers training with the following options:

Webinar , Documentation

Salesforce Service Cloud supports the following languages:

Chinese (Simplified) , Chinese (Traditional) , Dutch , English , French , German , Italian , Japanese , Korean , Portuguese , Spanish , Swedish , Thai

Following are the typical users of the Salesforce Service Cloud:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Salesforce Service Cloud supports the following deployment:

Cloud Hosted

Salesforce Service Cloud supports the following mobile devices:

Web-Based , iPhone , Android