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Nextiva

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Nextiva

"Businesses that rely heavily on phone communication often find Nextiva a practical choice for managing calls, customer interactions, and internal team communication. It works well for companies that want reliable business calling without dealing with complicated setups. Teams that handle a high volume of customer conversations tend to benefit the most. That said, very small businesses or startups with minimal communication needs may find the pricing harder to justify at early stages."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Nextiva Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.7 / 5
Starting Price$15 / month
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUkraine
✎
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Product Overview

Nextiva Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Nextiva

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into one platform. A standout feature is its advanced call management system, which allows for efficient call routing, auto attendants, and customizable call flows, enhancing customer interaction. Nextiva also integrates seamlessly with CRM software, providing a unified view of customer interactions and data. Its analytics and reporting tools offer deep insights into communication trends and team performance. The software’s scalability and reliability make it ideal for businesses of all sizes, aiming to improve their communication infrastructure and customer engagement.
Company Nextiva
Founded 2008
Headquarters Ukraine
Employees 1000+

Support

Email Phone Chat FAQs/Forum

Training

Webinar Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 2 languages available
English Spanish
Industries Served 5 industries available
Hospital & Health Care Insurance Law Practice Manufacturing Non-profit Organization Management

Why Choose Nextiva

Problem it Solves

  • Problem it Solves Streamlining Business Communication And Collaboration For Improved Efficiency

Target Users

  • Target Users Small Business Owners
  • Target Users IT Managers
  • Target Users Customer Service Teams
  • Target Users Sales Professionals
  • Target Users Remote Workers

Core Use Case

  • Core Use Case Streamline Communication Processes
  • Core Use Case Enhance Customer Engagement
  • Core Use Case Improve Team Collaboration
  • Core Use Case Optimize Business Operations
  • Core Use Case Analyze Communication Data

USP

  • USP Streamline Communication With Nextiva's All-in-one Business Phone System

Pros

  • Pros All-in-one platform combines calls, messaging and video without switching apps
  • Pros Customer support reputation stands out with 24/7 live agent availability
  • Pros Call analytics give managers clear visibility into team performance daily
  • Pros Small businesses get enterprise-grade phone features at reasonable entry pricing
  • Pros Auto-attendant setup takes under 20 minutes with minimal technical knowledge
  • Pros VoIP call quality stays consistently clear even on lower bandwidth connections
  • Pros CRM integrations with Salesforce and HubSpot reduce manual data entry significantly
  • Pros Scales from 5 users to 500 without painful contract renegotiations

Cons

  • Cons Tracking page customization options feel limited without higher-tier plans
  • Cons Carrier detection occasionally struggles with less common regional couriers
  • Cons Analytics dashboard lacks depth for data-heavy fulfillment operations
  • Cons Setup flow assumes Shopify familiarity leaving other platform users behind
Editorial Buyer Guidance

Who Is Nextiva Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining Business Communication And Collaboration For Improved Efficiency

Target Users

  • Small Business Owners
  • IT Managers
  • Customer Service Teams
  • Sales Professionals
  • Remote Workers

Core Use Cases

  • Streamline Communication Processes
  • Enhance Customer Engagement
  • Improve Team Collaboration
  • Optimize Business Operations
  • Analyze Communication Data

Unique Selling Point

Streamline Communication With Nextiva's All-in-one Business Phone System

Strengths and Limitations

Nextiva Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • All-in-one platform combines calls, messaging and video without switching apps
  • Customer support reputation stands out with 24/7 live agent availability
  • Call analytics give managers clear visibility into team performance daily
  • Small businesses get enterprise-grade phone features at reasonable entry pricing
  • Auto-attendant setup takes under 20 minutes with minimal technical knowledge
  • VoIP call quality stays consistently clear even on lower bandwidth connections
  • CRM integrations with Salesforce and HubSpot reduce manual data entry significantly
  • Scales from 5 users to 500 without painful contract renegotiations
!

Cons

  • Tracking page customization options feel limited without higher-tier plans
  • Carrier detection occasionally struggles with less common regional couriers
  • Analytics dashboard lacks depth for data-heavy fulfillment operations
  • Setup flow assumes Shopify familiarity leaving other platform users behind
Category-Based Capabilities

Nextiva Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Social Media Marketing Software 32 selected features Open category ↗ ⌄
Automated Publishing Campaign Analytics Commenting/Notes Tagging Contact Management Social Media Monitoring Performance Metrics Campaign Planning Multi-Campaign Content Management Social Promotion Multi-Channel Marketing Image Library Post Scheduling Email Marketing Conversion Tracking Campaign Management Drag & Drop Reporting/Analytics Engagement Tracking Multi-Channel Management Content Library AB Testing Multi-Account Management Social Media Integration Calendar Management Trend Analysis Customer Segmentation Keyword Filtering Automated Scheduling Click Tracking Artificial Intelligence
Collaboration Software 26 selected features Open category ↗ ⌄
Project Management Screen Sharing Drag & Drop @mentions Communication Management Discussions/Forums Commenting/Notes File Sharing Real Time Notifications Calendar Management Video Conferencing Chat/Messaging Version Control Task Management Contact Management Document Management Task Progress Tracking Content Management Collaboration Tools Alerts/Notifications Task Scheduling To-Do List Prioritization Tagging Assignment Management Artificial Intelligence
Call Center Software 31 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking Artificial Intelligence
Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey Artificial Intelligence
Contact Management Software 27 selected features Open category ↗ ⌄
Search/Filter Pipeline Management Social Media Integration Data Import/Export Prospecting Tools Task Management Customer Database Campaign Management Lead Nurturing Segmentation Email Management CRM Sales Forecasting Contact Management Calendar Management Document Storage Drag & Drop Collaboration Tools Lead Management Sales Pipeline Management Lead Distribution Email Marketing Opportunity Management Data Synchronization Interaction Tracking Lead Capture Artificial Intelligence
Lead Management Software 28 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management
Market Research Software 29 selected features Open category ↗ ⌄
Reporting/Analytics Social Media Integration Paper-Based Data Import/Export Multi-Language Benchmarking Question Branching Template Management Statistical Analysis Phone-Based Real Time Data Customer Segmentation Survey Builder Face-to-Face Multi-Channel Distribution Customizable Questions Monitoring Panel Management Survey/Poll Management Drag & Drop Trend Analysis Question Library Email Management Sentiment Analysis Conditional Logic Activity Tracking Charting Multiple User Accounts Artificial Intelligence
Employee Engagement Software 27 selected features Open category ↗ ⌄
Performance Management Employee Recognition Real Time Data Progress Tracking Goal Management Surveys & Feedback Engagement Tracking Employee Onboarding Chat/Messaging Pulse Surveys Goal Setting/Tracking Gamification Training Management Benchmarking Feedback Management 360 Degree Feedback Performance Metrics Reporting/Analytics Communication Management Employee Reward Programs Question Library Employee Management Alerts/Notifications Employee Database Negative Feedback Management Employee Portal Artificial Intelligence
Audio Conferencing Software 11 selected features Open category ↗ ⌄
Two Way Audio & Video Screen Sharing Mobile Access Real-Time Chat Reporting/Analytics File Sharing Call Scheduling International Calling Virtual Voicemail Custom Greetings/Messages Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX Artificial Intelligence
Call Tracking Software 18 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing Artificial Intelligence
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management Artificial Intelligence
Contact Center Quality Assurance Software 16 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis Artificial Intelligence
Polling Software 14 selected features Open category ↗ ⌄
Live Results Sharing Customizable Branding Online Polling Survey/Poll Management Multiple Question Types Presentation Tools Support Audio/Images/Video Phone Polling Q&A Management Skip Logic Feedback Management Email Distribution Data Analysis Tools Artificial Intelligence
Social Media Management Software 18 selected features Open category ↗ ⌄
Engagement Tracking Tagging Image Library Customer Engagement @mentions Reporting/Analytics Keyword Tracking Brand Tracking Post Scheduling Alerts/Notifications Automated Publishing Multi-Account Management Social Media Integration Campaign Management Multi-Campaign Collaboration Tools Calendar Management Artificial Intelligence
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
Unified Endpoint Management (UEM) Software 15 selected features Open category ↗ ⌄
Endpoint Protection Patch Management Deployment Management App Management Remote Access & Monitoring Process/Workflow Automation Configuration Management Policy Management Mobile Content Management Encryption Support Ticket Management User Management Compliance Management BYOD Management Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking Artificial Intelligence
Connected Applications

Nextiva Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 15 integrations
Pricing Information

Nextiva Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Annual Subscription
Pricing Page ↗
Core
$15 Per Month
Engage
$25 Per Month
Power Suite CX
$75 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Nextiva Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Nextiva Review ↗
4.7
Based on 17 approved reviews
5 stars 75%
4 stars 22%
3 stars 3%
2 stars 0%
1 star 0%
Georgia F
Georgia F Criminal Lawyer

One stop solution for all

After using Nextiva for many years for faxing, voicemail, and texting, I can firmly say that it is truly an all-in-one solution that we rely on every single day. I honestly can’t imagine running our legal business without it.

Reviewed on August, 2025
Hemang D.
Hemang D. Manager

Costly yet capable

Nextiva significantly simplify my daily tasks. The ease of use is a major plus for me, making it accessible and enjoyable.

Reviewed on December, 2024
Samantha R
Samantha R Executive Director

Good platform that can be better

We used Nextiva for quite a long time and it is a solid platform overall. With a few updates and stronger marketing efforts I truly believe they could grow their business significantly.

Reviewed on November, 2024
Steven J.
Steven J. Operations

Simple yet Feature-rich app

Setting up, maintaining, and using the software has been straightforward and feature-rich with little to no interruptions.

Reviewed on October, 2024
Rachel C
Rachel C Customer Support Executive

Nextiva never lets you down

Nextiva always routed all the incoming calls to our call center in a fair and organized way. I really appreciate being able to review past calls and listen to recordings for reference. Call quality is consistently clear, and the customer support team is outstanding and always quick to help.

Reviewed on July, 2024
Ashley F.
Ashley F. sales center rep

looking forward to use Nextiva even more

Nextiva is easy to use and navigate and have lots of features to offer. The phone quality is good and I enjoy the app's functionalities.

Reviewed on June, 2024
Steve S
Steve S Franchise Owner

Nothing but Great!

I was extremely impressed with Nextiva. They supported me every step of the way while setting up one of my organizations. The pricing was very affordable, and the technology offerings were excellent. Their representatives were friendly, helpful, and truly seemed to care about my success.

Reviewed on May, 2024
Philip J.
Philip J. Owner

My personal opinion on Nextiva

I appreciate how cost-efficient and easy to port the software is, and I find the technical team always ready to assist whenever I need help.

Reviewed on May, 2024
Ronnie W.
Ronnie W. President

Quite positive experience

I've relied on Nextiva for over five years, and its reliability has been impressive throughout that time. I appreciate the combination of reliability, cost-effectiveness, and the knowledgeable support staff.

Reviewed on December, 2023
Mohammed A.
Mohammed A. Business Partner

Nextiva boosts my communication capabilities

I made the wise choice to switch my business to Nextiva for its reliable connectivity and results-driven services.

Reviewed on December, 2023
Kyle M.
Kyle M. Co-Founder

Easy to use app

Setting up my Nextiva service was a breeze. The app enhances the experience making it even easier to navigate.

Reviewed on December, 2023
Christina B.
Christina B. Operations Manager

My experience with Nextiva

My experience has been fantastic overall. My questions were answered promptly, and the transition from an analog system to VOIP was incredibly smooth. And it was easy to implement the new system.

Reviewed on November, 2023
Mauricio V.
Mauricio V. Executive Assistant

Solid app with rapid support service

I have experience with various telecommunications providers particularly in voice-over-IP systems and I find that Nextiva offers a solid range of services. It is easy to manage our phone numbers and extensions. Their pricing seems fair compared to industry standards and I value the quick support I receive.

Reviewed on November, 2023
Jon S.
Jon S. IT Director

Nextiva proved to be reliable communication tool

What truly sets Nextiva apart for me is its unwavering commitment to call quality; I consistently experience crystal-clear voice connections and very few dropped calls, which is essential for maintaining a professional image and building strong client relationships.

Reviewed on September, 2023
Frank S.
Frank S. IT Admin

Worthwhile Choice

I highly recommend this product to my colleagues due to its excellent customer service, reliability, and up-to-date compliance.

Reviewed on September, 2023
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Frequently Asked Questions

Nextiva FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into one platform. A standout feature is its advanced call management system, which allows for efficient call routing, auto attendants, and customizable call flows, enhancing customer interaction. Nextiva also integrates seamlessly with CRM software, providing a unified view of customer interactions and data. Its analytics and reporting tools offer deep insights into communication trends and team performance. The software’s scalability and reliability make it ideal for businesses of all sizes, aiming to improve their communication infrastructure and customer engagement.

  • No, Nextiva does not offer a free version.

  • No, Nextiva does not offer any free trial.

  • Nextiva offers the following pricing plans & packages:

    Core

    $15 Per Month

    Engage

    $25 Per Month

    Power Suite CX

    $75 Per Month

  • Nextiva supports the following payment frequencies:

    • Annual Subscription

  • No, Nextiva does not offer an API.

  • Nextiva can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , QuickBooks Online , Mailchimp , Google Workspace , HubSpot CRM , Zoho CRM , Slack , RingCentral Contact Center , Freshdesk , Microsoft Outlook , Zendesk Suite , LinkedIn Sales Navigator , Microsoft Teams , Zapier , ServiceNow , zoho crm , ServiceNow

  • Nextiva offers support with the following options:
    • Email , Phone , Chat , FAQs/Forum

  • Nextiva offers training with the following options:
    • Webinar , Videos

  • Nextiva supports the following languages:
    • English , Spanish

  • Following are the typical users of the Nextiva:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Nextiva supports the following deployment:
    • Cloud Hosted

  • Nextiva supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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