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Dialpad

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Agentic AI-powered Contact Center & Communications

5.0 1 verified review
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Dialpad

"Businesses that handle a high volume of calls often find Dialpad a practical choice for keeping communication organized across teams. It works well for companies that need calling, messaging, and meetings without juggling multiple separate tools. Voice communication management tends to be where it adds the most day-to-day value. Remote and hybrid teams especially benefit from having everything accessible in one place. That said, very small teams or businesses with minimal communication needs may find it more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Dialpad Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$15 / user
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Dialpad Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Dialpad

Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect agents with live calls, minimizing idle time and increasing productivity. With Dialpad, users can easily manage call lists, track customer interactions, and access real-time analytics to measure performance metrics. The software supports integration with customer relationship management (CRM) systems, ensuring seamless data management and follow-up. Additionally, Dialpad includes features for call recording, transcription, and reporting, enabling teams to analyze conversations and improve their strategies. By adopting Dialpad, organizations can enhance their calling efficiency, improve customer interactions, and drive better business outcomes through effective communication management.
Company Dialpad
Founded 2011
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Logistics & Supply Chain Real Estate Staffing & Recruiting

Why Choose Dialpad

Problem it Solves

  • Problem it Solves Streamlines Business Communication And Collaboration In One Platform

Target Users

  • Target Users Small Business Owners
  • Target Users Customer Support Teams
  • Target Users Sales Professionals
  • Target Users Remote Workers
  • Target Users IT Administrators

Core Use Case

  • Core Use Case Streamline Communication
  • Core Use Case Enhance Team Collaboration
  • Core Use Case Manage Customer Interactions
  • Core Use Case Analyze Call Data
  • Core Use Case Integrate With Business Tools

USP

  • USP Seamless Communication Platform For Effortless Collaboration And Productivity

Pros

  • Pros Cloud communication platform helps teams manage calls and messaging efficiently
  • Pros AI powered transcription improves visibility into conversations and meetings
  • Pros Unified communication tools support remote and hybrid collaboration workflows
  • Pros Analytics dashboards help monitor call quality and operational performance
  • Pros Works well for customer support and business communication environments

Cons

  • Cons Advanced phone system setup may require onboarding assistance
  • Cons Call quality can depend on internet stability and network conditions
  • Cons Pricing may increase with enterprise communication features
Editorial Buyer Guidance

Who Is Dialpad Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Business Communication And Collaboration In One Platform

Target Users

  • Small Business Owners
  • Customer Support Teams
  • Sales Professionals
  • Remote Workers
  • IT Administrators

Core Use Cases

  • Streamline Communication
  • Enhance Team Collaboration
  • Manage Customer Interactions
  • Analyze Call Data
  • Integrate With Business Tools

Unique Selling Point

Seamless Communication Platform For Effortless Collaboration And Productivity

Strengths and Limitations

Dialpad Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud communication platform helps teams manage calls and messaging efficiently
  • AI powered transcription improves visibility into conversations and meetings
  • Unified communication tools support remote and hybrid collaboration workflows
  • Analytics dashboards help monitor call quality and operational performance
  • Works well for customer support and business communication environments
!

Cons

  • Advanced phone system setup may require onboarding assistance
  • Call quality can depend on internet stability and network conditions
  • Pricing may increase with enterprise communication features
Category-Based Capabilities

Dialpad Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 31 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking Artificial Intelligence
Inside Sales Software 24 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management Artificial Intelligence
Auto Dialer Software 18 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX Artificial Intelligence
Call Recording Software 19 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer Artificial Intelligence
Call Tracking Software 18 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management Artificial Intelligence
Conversation Intelligence Software 19 selected features Open category ↗ ⌄
Call Tracking AI/Machine Learning Keyword Filtering Notes Management Lead Qualification Natural Language Processing Trend Analysis Call Recording Employee Coaching Tools Real-Time Data Tagging Performance Metrics Compliance Tracking Feedback Management Access Controls/Permissions Trend/Problem Indicators Intent Recognition Multi-Channel Communication Artificial Intelligence
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Predictive Dialer Software 21 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance Artificial Intelligence
Sales Coaching Software 13 selected features Open category ↗ ⌄
Learning Paths/Tracks Goal Setting/Tracking Call Recording Assessment Management Performance Metrics Gamification Onboarding Training Management Learning Management Built-in Course Authoring Third-Party Integrations AI/Machine Learning Artificial Intelligence
Sales Enablement Software 17 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management Artificial Intelligence
Telephony Software 15 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking Artificial Intelligence
Connected Applications

Dialpad Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

Dialpad Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
Pricing Page ↗
Standard
$15 Per User
Pro
$25 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Dialpad Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Dialpad Review ↗
5.0
Based on 1 approved review
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Connie D.
Connie D. Office Manager

Easy Communication for Large Teams

This software has helped our company communicate better with tenants for maintenance requests, renewals, and notifications. Shared communication across teams improves efficiency. Bulk messaging has recently been added, which makes it even more useful.

Reviewed on April, 2025
Alternative Products

Top Dialpad Alternatives

Explore leading products commonly evaluated alongside Dialpad.

View All Dialpad Alternatives ↗

Nextiva

8x8 Contact Center

Google Voice

Vonage Business Communications

Frequently Asked Questions

Dialpad FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect agents with live calls, minimizing idle time and increasing productivity. With Dialpad, users can easily manage call lists, track customer interactions, and access real-time analytics to measure performance metrics. The software supports integration with customer relationship management (CRM) systems, ensuring seamless data management and follow-up. Additionally, Dialpad includes features for call recording, transcription, and reporting, enabling teams to analyze conversations and improve their strategies. By adopting Dialpad, organizations can enhance their calling efficiency, improve customer interactions, and drive better business outcomes through effective communication management.

  • No, Dialpad does not offer a free version.

  • Yes, Dialpad offers a free trial.

  • No, Credit Card details are not required for the Dialpad trial.

  • Dialpad offers the following pricing plans & packages:

    Standard

    $15 Per User

    Pro

    $25 Per Month

  • Dialpad supports the following payment frequencies:

    • Monthly Subscription

  • No, Dialpad does not offer an API.

  • Dialpad can be integrated with the following applications:

    • Salesforce Sales Cloud , Google Workspace , HubSpot CRM , Slack , Zendesk Suite , Okta , Outreach , LinkedIn Sales Navigator , Microsoft 365 , Zapier

  • Dialpad offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Dialpad offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Dialpad supports the following languages:
    • English

  • Following are the typical users of the Dialpad:
    • Self-Employed , Small-Business , Midsize-Business

  • Dialpad supports the following deployment:
    • Cloud Hosted

  • Dialpad supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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