JustCall

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Cloud Phone System and SMS Solution

4.7 5 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses JustCall

"Sales and support teams that handle a high volume of calls often find JustCall a practical fit for their daily work. It helps businesses manage phone communication without making things overly complicated. Teams can make and receive calls, track conversations, and stay organized across different time zones. Cloud-based calling makes it accessible without heavy setup. That said, very small businesses with minimal calling needs may find it more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

JustCall Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.7 / 5
Starting Price$29 / month
Free Trial14 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

JustCall Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About JustCall

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. JustCall integrates smoothly with popular CRM and Helpdesk tools, enhancing customer relationship management. It includes SMS capabilities, allowing for text messaging alongside calls. The software provides detailed analytics, helping businesses track call performance. Features like call forwarding, voicemail, and IVR (Interactive Voice Response) improve call handling. JustCall's mobile app ensures connectivity on the go. This solution is suitable for teams looking to centralize their telephony and client communication in a straightforward, efficient manner.
Company SaaS Labs
Founded 2016
Headquarters United States
Employees 101-500

Support

24x7 Support Email Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Education Management Financial Services Hospital & Health Care Real Estate

Why Choose JustCall

Problem it Solves

  • Problem it Solves Streamlines Communication For Businesses To Enhance Customer Engagement And Satisfaction

Target Users

  • Target Users Small Business Owners
  • Target Users Sales Teams
  • Target Users Customer Support Teams
  • Target Users Remote Teams
  • Target Users Call Centers

Core Use Case

  • Core Use Case Manage Customer Calls
  • Core Use Case Automate Call Workflows
  • Core Use Case Track Call Analytics
  • Core Use Case Integrate With CRM Systems
  • Core Use Case Enhance Team Collaboration

USP

  • USP Streamline Communication With Seamless And Integrated Call Management Solutions

Pros

  • Pros Cloud-based phone system that works across 100+ countries easily
  • Pros SMS, calls, and voicemail all handled from one dashboard
  • Pros Integrates with 100+ CRMs including HubSpot, Salesforce, and Pipedrive
  • Pros AI-powered call scoring helps managers coach reps with real data
  • Pros New agents can get a local number set up fast
  • Pros Call recording and transcription make compliance and review much simpler
  • Pros Predictive dialer noticeably cuts idle time for outbound sales teams
  • Pros Real-time analytics give supervisors actual visibility into team performance

Cons

  • Cons Mobile app experience feels noticeably thinner than the desktop version
  • Cons Analytics and reporting depth requires upgrading to higher-tier plans
  • Cons Call quality occasionally dips depending on network and region conditions
  • Cons Onboarding new team members takes more structured effort than expected
Editorial Buyer Guidance

Who Is JustCall Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Communication For Businesses To Enhance Customer Engagement And Satisfaction

Target Users

  • Small Business Owners
  • Sales Teams
  • Customer Support Teams
  • Remote Teams
  • Call Centers

Core Use Cases

  • Manage Customer Calls
  • Automate Call Workflows
  • Track Call Analytics
  • Integrate With CRM Systems
  • Enhance Team Collaboration

Unique Selling Point

Streamline Communication With Seamless And Integrated Call Management Solutions

Strengths and Limitations

JustCall Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud-based phone system that works across 100+ countries easily
  • SMS, calls, and voicemail all handled from one dashboard
  • Integrates with 100+ CRMs including HubSpot, Salesforce, and Pipedrive
  • AI-powered call scoring helps managers coach reps with real data
  • New agents can get a local number set up fast
  • Call recording and transcription make compliance and review much simpler
  • Predictive dialer noticeably cuts idle time for outbound sales teams
  • Real-time analytics give supervisors actual visibility into team performance
!

Cons

  • Mobile app experience feels noticeably thinner than the desktop version
  • Analytics and reporting depth requires upgrading to higher-tier plans
  • Call quality occasionally dips depending on network and region conditions
  • Onboarding new team members takes more structured effort than expected
Category-Based Capabilities

JustCall Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Inside Sales Software 24 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management Artificial Intelligence
SMS Marketing Software 32 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking Artificial Intelligence
Audio Conferencing Software 11 selected features Open category ↗ ⌄
Two Way Audio & Video Screen Sharing Mobile Access Real-Time Chat Reporting/Analytics File Sharing Call Scheduling International Calling Virtual Voicemail Custom Greetings/Messages Artificial Intelligence
Auto Dialer Software 18 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX Artificial Intelligence
Call Recording Software 19 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer Artificial Intelligence
Call Tracking Software 18 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing Artificial Intelligence
Cloud Communication Platform Software 8 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing Artificial Intelligence
Cloud PBX Software 27 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management Artificial Intelligence
Contact Center Quality Assurance Software 16 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis Artificial Intelligence
Customer Communications Management Software 20 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management Artificial Intelligence
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
IVR Software 24 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages Artificial Intelligence
Predictive Dialer Software 21 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance Artificial Intelligence
Sales Coaching Software 13 selected features Open category ↗ ⌄
Learning Paths/Tracks Goal Setting/Tracking Call Recording Assessment Management Performance Metrics Gamification Onboarding Training Management Learning Management Built-in Course Authoring Third-Party Integrations AI/Machine Learning Artificial Intelligence
SMS Survey Software 14 selected features Open category ↗ ⌄
Contact Management Mass Texting Survey Builder Scheduled Messaging Reporting/Analytics Alerts/Notifications Customizable Templates Message Personalization Campaign Management Keyword Tracking Template Management Audience Targeting MMS Artificial Intelligence
Softphone Software 8 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat Artificial Intelligence
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search
Telemarketing Software 18 selected features Open category ↗ ⌄
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution Artificial Intelligence
Telephony Software 15 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking Artificial Intelligence
Connected Applications

JustCall Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 14 integrations
Pricing Information

JustCall Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial 14 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗
Team
$29 Per Month
Pro
$49 Per Month
Pro Plus
$89 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

JustCall Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a JustCall Review ↗
4.7
Based on 5 approved reviews
5 stars 65%
4 stars 35%
3 stars 0%
2 stars 0%
1 star 0%
Yuhan E
Yuhan E Head of Department

JustCall Experience

I had a good overall experience with JustCall. It’s a user-friendly cloud phone solution that expedited our connection with clients and offered easy tracking of conversations.

Reviewed on May, 2025
Anonymous reviewer
Anonymous Reviewer Admin Executive

Justcall Review

Our experience with JustCall has been very positive overall. The platform is simple to use, dependable, and works exactly as expected. It has helped us improve the way we communicate, making it much easier to stay connected with parents and students. The support team has also been great—quick to respond and always ready to help whenever we’ve needed assistance.

Reviewed on December, 2024
Ana R
Ana R Customer Service Executive

Easy and Efficient app

Justcall is a simple app that brings multiple communication options together in one place which makes my daily work easier. The call recording feature is also quite useful and comes in handy whenever I need to review past conversations.

Reviewed on October, 2024
Anonymous reviewer
Anonymous Reviewer Recruiter

Better than my previously used product!

Justcall is way better than the product I had previously used. It has clean interface, simple usability, and easy access across mobile, desktop, and web platforms, making it convenient to use from anywhere.

Reviewed on July, 2024
Terry S
Terry S Project Manager

Simply Amazing!

Our company records every phone conversation via Justcall's CRM interface. This allows me to call or SMS contacts immediately from the CRM without entering in a number. This is a true timesaver! Furthermore, JustCall's dependability is outstanding. Calls are uninterrupted and clear.

Reviewed on April, 2024
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Frequently Asked Questions

JustCall FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. JustCall integrates smoothly with popular CRM and Helpdesk tools, enhancing customer relationship management. It includes SMS capabilities, allowing for text messaging alongside calls. The software provides detailed analytics, helping businesses track call performance. Features like call forwarding, voicemail, and IVR (Interactive Voice Response) improve call handling. JustCall's mobile app ensures connectivity on the go. This solution is suitable for teams looking to centralize their telephony and client communication in a straightforward, efficient manner.

  • No, JustCall does not offer a free version.

  • Yes, JustCall offers a free trial.

  • No, Credit Card details are not required for the JustCall trial.

  • JustCall offers the following pricing plans & packages:

    Team

    $29 Per Month

    Pro

    $49 Per Month

    Pro Plus

    $89 Per Month

  • JustCall supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, JustCall does not offer an API.

  • JustCall can be integrated with the following applications:

    • Salesforce Sales Cloud , QuickBooks Online , Google Workspace , HubSpot CRM , Zoho CRM , Slack , Freshdesk , Pipedrive , Microsoft Outlook , Shopify , Zendesk Suite , Intercom , Microsoft Teams , Zapier , zoho crm

  • JustCall offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base

  • JustCall offers training with the following options:
    • Webinar , Documentation

  • JustCall supports the following languages:
    • English

  • Following are the typical users of the JustCall:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • JustCall supports the following deployment:
    • Cloud Hosted

  • JustCall supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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