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Contact Center Software for Sales Teams

Ytel Overview

Ytel is a versatile communication tool for businesses, blending phone, text, and email in one place. It's easy to use, with a clear interface that simplifies managing customer conversations. The standout feature is its powerful API, which links smoothly with other business software, making workflows smoother. Ytel automates calls and texts, helping businesses reach out to customers efficiently. It also tracks how well these efforts are doing through detailed reports. Importantly, Ytel takes care of communication laws, keeping businesses safe. It's a flexible tool, fitting into many industries, from healthcare to sales, making it a go-to for various communication needs.

Ytel screenshot & Video

Contact Details

  • Ytel
  • 2012
  • United States
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Ytel Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Ytel Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Ytel FAQ's

  • No, Ytel does not offer a free version.

  • No, Ytel does not offer any free trial.

  • No, Credit Card details are not required for the Ytel trial.

  • Yes, Ytel offers an API.

  • Ytel offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Ytel offers training with the following options:
    • In-person , Webinar , Documentation

  • Ytel supports the following languages:
    • English

  • Following are the typical users of the Ytel:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Ytel supports the following deployment:
    • Cloud Hosted

  • Ytel supports the following devices:
    • Web-Based , iPhone , Android