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Genesys Cloud CX Overview

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX also offers AI-driven insights and analytics, helping businesses understand customer needs and trends. Its integration capabilities with CRM systems and other business tools enhance data accessibility and workflow automation. The platform supports customization, allowing businesses to tailor it to their specific needs. Additionally, Genesys Cloud CX emphasizes scalability and reliability, suitable for businesses of all sizes seeking to improve their customer engagement strategies.
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Genesys Cloud CX screenshot & Video

Contact Details

  • Vendor Name Genesys
  • Founded 1990
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Thai, Turkish

Industries

Automotive, Banking, Education Management, Entertainment, Financial Services, Food & Beverages, Government Administration, Hospital & Health Care, Hospitality, Insurance, Logistics & Supply Chain, Manufacturing, Non-profit Organization Management, Telecommunications

Genesys Cloud CX Features

  • Email Tracking
  • Contact Management
  • Auto-Responders
  • Signature Management
  • Spam Blocker
  • Email Marketing
  • Customer Segmentation
  • Alerts/Notifications
  • Email Monitoring
  • Chat/Messaging
  • Routing
  • Canned Responses
  • Whitelisting/Blacklisting
  • Search/Filter
  • Drag & Drop
  • Campaign Management
  • Shared Inboxes
  • Inbox Management
  • Response Management
  • Email Templates
  • Queue Management
  • Email Distribution
  • Collaboration Tools
  • Prioritization
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis
  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Genesys Cloud CX Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
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Plans & Packages

Genesys Cloud EX

$90 Per Month

Genesys Cloud CX FAQs

  • No, Genesys Cloud CX does not offer a free version.

  • Yes, Genesys Cloud CX offers a free trial.

  • No, Credit Card details are not required for the Genesys Cloud CX trial.

  • Genesys Cloud CX offers the following pricing plans & packages:

    Starting Plan:

    $90 Per Month

  • Genesys Cloud CX supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Genesys Cloud CX offers an API.

  • Genesys Cloud CX offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Genesys Cloud CX offers training with the following options:
    • In-person , Webinar , Documentation

  • Genesys Cloud CX supports the following languages:
    • Dutch , English , French , German , Italian , Japanese , Korean , Polish , Portuguese , Spanish , Swedish , Thai , Turkish

  • Following are the typical users of the Genesys Cloud CX:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Genesys Cloud CX supports the following deployment:
    • Cloud Hosted

  • Genesys Cloud CX supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux