Does Genesys Cloud CX offer a free version?

No, Genesys Cloud CX does not offer a free version.

Does Genesys Cloud CX offer a free trial?

Yes, Genesys Cloud CX offers a free trial.

Are Credit Card details required for the Genesys Cloud CX trial?

No, Credit Card details are not required for the Genesys Cloud CX trial.

What type of support options does Genesys Cloud CX offer?

24x7 Support, Email, Phone, Chat, Knowledge Base

What type of training options does Genesys Cloud CX offer?

In-person, Webinar, Documentation

Who uses Genesys Cloud CX?

Small-Business, Midsize-Business, Large-Enterprise-Business

What devices and operating systems does Genesys Cloud CX support?

Web-Based, iPhone, Android, Windows, Linux

Genesys Cloud CX Reviews Apr 2025: Pricing & Features

Q: What different languages does Genesys Cloud CX support?

dutch, english, french, german, italian, japanese, korean, polish, portuguese, spanish, swedish, thai, turkish

Genesys Cloud CX Overview

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX also offers AI-driven insights and analytics, helping businesses understand customer needs and trends. Its integration capabilities with CRM systems and other business tools enhance data accessibility and workflow automation. The platform supports customization, allowing businesses to tailor it to their specific needs. Additionally, Genesys Cloud CX emphasizes scalability and reliability, suitable for businesses of all sizes seeking to improve their customer engagement strategies.

Contact Details

Genesys
1990
United States
1000+

Support

24x7 Support
Email
Phone
Chat
Knowledge Base

Training

In-person
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android
Windows
Linux

Typical Customers

Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Thai, Turkish

Industries

Automotive, Banking, Education Management, Entertainment, Financial Services, Food & Beverages, Government Administration, Hospital & Health Care, Hospitality, Insurance, Logistics & Supply Chain, Manufacturing, Non-profit Organization Management, Telecommunications

Genesys Cloud CX Features

Email Management Software

Email Tracking
Contact Management
Auto-Responders
Signature Management
Spam Blocker
Email Marketing
Customer Segmentation
Alerts/Notifications
Email Monitoring
Chat/Messaging
Routing
Canned Responses
Whitelisting/Blacklisting
Search/Filter
Drag & Drop
Campaign Management
Shared Inboxes
Inbox Management
Response Management
Email Templates
Queue Management
Email Distribution
Collaboration Tools
Prioritization

Knowledge Management Software

Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Collaboration Software

Project Management
Screen Sharing
Drag & Drop
@mentions
Communication Management
Discussions/Forums
Commenting/Notes
File Sharing
Real Time Notifications
Calendar Management
Video Conferencing
Chat/Messaging
Version Control
Task Management
Contact Management
Document Management
Task Progress Tracking
Content Management
Collaboration Tools
Alerts/Notifications
Task Scheduling
To-Do List
Prioritization
Tagging
Assignment Management

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Artificial Intelligence Software

Virtual Personal Assistant (VPA)
Sentiment Analysis
Trend Analysis
API
Data Import/Export
Predictive Analytics
Third-Party Integrations
Multi-Language
For Sales Teams/Organizations
Collaboration Tools
Activity Dashboard
Reporting/Analytics
Process/Workflow Automation
Chatbot
For eCommerce
Speech Recognition
Performance Metrics

Auto Dialer Software

Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring

Call Recording Software

Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Contact Center Quality Assurance Software

Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis

Conversational AI Platform Software

Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot

Customer Communications Management Software

Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

IVR Software

Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages

Predictive Dialer Software

Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance

Telephony Software

Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution

VoIP Software

IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking

Genesys Cloud CX Pricing

Pricing Type

Usage Based

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

Genesys Cloud EX

$90 Per Month

Genesys Cloud CX FAQs

No, Genesys Cloud CX does not offer a free version.

Yes, Genesys Cloud CX offers a free trial.

No, Credit Card details are not required for the Genesys Cloud CX trial.

Genesys Cloud CX offers the following pricing plans & packages:

Genesys Cloud EX

$90 Per Month

Genesys Cloud CX supports the following payment frequencies:
- Annual Subscription , Monthly Payment

Yes, Genesys Cloud CX offers an API.

Genesys Cloud CX offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base

Genesys Cloud CX offers training with the following options:
- In-person , Webinar , Documentation

Genesys Cloud CX supports the following languages:
- Dutch , English , French , German , Italian , Japanese , Korean , Polish , Portuguese , Spanish , Swedish , Thai , Turkish

Following are the typical users of the Genesys Cloud CX:
- Small-Business , Midsize-Business , Large-Enterprise-Business

Genesys Cloud CX supports the following deployment:
- Cloud Hosted

Genesys Cloud CX supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Linux

Genesys Cloud CX Claim