Top 10+ Best Customer Satisfaction Software In 2019

Customer satisfaction survey software enable a healthy relationship with your customer, which results in a healthy business overall. Regarding marketing, your main target is an audience that will buy from you and will continue to buy from you. For that to happen, it is necessary to satisfy the needs of your customers with the right product initially, which ensures their return for more.

Assembling your team and discussing the important points, when aiming for your clients’ loyalty, becomes subjective. Ideas clash, and sometimes things don't quite resolve, or people don't reach a conclusion.

What, exactly, is Customer Satisfaction Software?

No matter what you're trying to sell, the algorithm behind making it look appealing to your client is the same for all. It is important to indulge in sales, marketing, customer service, as well as formalized reports for the resulting satisfaction of your customer.

To know what your customer likes or dislikes, there are surveys that they participate in. It enables you to know their behavior and attitude towards your product and service. Further, it allows you to analyze their needs and desires, proving to be of help for future references. There are customer satisfaction survey software which serve with the facility of providing the most accurate survey for a client to indulge in.

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quick software comparison(1)

 

They help you initiate as well as collect the reports and surveys. Also, they can pinpoint the types of customers you’re targeting at and the audience you require. Eventually, it becomes an easier work for you to know what you’re doing wrong and what you’re doing right. What needs to be changed, and what needs to have more light shone upon it.

We have collected reports and reviews from high-end software websites such as GetApp, Capterra, and G2Crowd, which are the 10+ best customer satisfaction softwares; let’s have a look.

List of Best Customer Satisfaction Software | Customer Satisfaction Survey Software Reviews

1. Zendesk – Cloud customer service software

About Zendesk : The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages.

Zendesk Customer Satisfaction Features : 360 Degree Feedback, Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management

“Zendesks web based or smart phone app Support System is a straight forward, trouble free, support tool that has helped our company provide easy access and availability to our customers in need of Help Desk solutions. Our technicians never miss an update or notification!” – Gordon M.

Zendesk

United States

1001 – 5000

2007

$1.00/month/user

Yes

4.5

1767 Reviews

4.2

1303 Reviews

2. Nicereply – Customer Satisfaction Survey, Net Promoter Score & CES 2.0

About Nicereply : How good is your customer service? How loyal are your customers? Ask your customer and let them tell you. Improve your customer service & experience with Nicereply – a customer satisfaction survey software, including CSAT, NPS & CES 2.0 . We are company full of data crunchers, pixel officers and algorithm loving geeks that strive to provide the best customer satisfaction survey tools.

Nicereply Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“Nicereply knows what its good at and doesn’t focus on anything else. The UI is intuitive, basic and helpful. This is a true “meat and potatoes” tool. It provides our team a pulse on our email support and customer contacts. Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.” – Zach S.

Nicereply

Slovakia

02 – 10

2010

$49.00/month

Yes

5.0

241 Reviews

4.5

235 Reviews

3. Tidio – Communicator for businesses. live chat, messenger and email

About Tidio : Since 2013, Tidio’s primary focus has been the creation and development of SaaS (Software as a Service). Our hard work over the years has culminated in Tidio, one of the top live chat applications in the world today. With more than 160,000 clients around the globe, Tidio enhances the day-to-day customer experiences of small businesses and micro-enterprises. We understand their needs very well — we are one of them, after all.

Tidio Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection

“Tidio helps us at WeWent.com connect directly with our site visitors and support them immediately with their needs. We use a customised chatbox to help us differentiate event bookers from event providers. Tidio app allow us to stay connected with our customers 24/7.” – Bilge Apak

Tidio

United Kingdom

11 – 50

2013

$15.00/month/user

Yes

4.5

48 Reviews

4.8

4 Reviews

4. Feedbackly – All-In-One Customer Feedback

About Feedbackly : Feedbackly is the only customer feedback software with built in marketing and sales tools, that turn customer experience into instant sales. Our all-in-one feedback tool generates measurable revenue, insight and covers all steps of the customer journey with our multichannel feedback services. Founded in Helsinki, Finland in 2012 we now help customers in over 500 cities around the world on their journey to become global leaders in customer experience.

Feedbackly Customer Satisfaction Features : 360 Degree Feedback, Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“The results were extremely precise and were presented in a clear way which gave us a good understanding of what areas we should focus on when improving our service and customer experience.” – Tuuli Makela

Feedbackly

Finland

02 – 10

2012

$25.00/month

Yes

4

26 Reviews

0

0 Reviews

5. SmileBack – Supercharge your customer satisfaction

About SmileBack : SmileBack is the only customer feedback platform that makes it so easy for MSPs and IT Solution Providers to capture genuine and actionable insights that improve customer retention and increase their revenue. More than 600 ConnectWise partners rely on SmileBack to provide exceptional service to over half a million customers. That’s customer happiness, made easy.

SmileBack Customer Satisfaction Features : Analytics, Feedback Collection

“After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.” – Rex Frank

SmileBack

United States

11 – 50

2012

$58.00/month

Yes

5.0

25 Reviews

4.8

26 Reviews

6. The Survey System– Get Complete Indepth Analysis

About The Survey System : Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983.

The Survey System Customer Satisfaction Features : Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management

“When migrating from mainframes to PCs in the early 1980s, I found The Survey System, started using it, and very quickly grew to love it because it was written by researchers for researchers and understood our thinking patterns. I have used it as my primary analysis program ever since. Tried and true program.” – Les W.

Creative Research Systems

United States

02 – 10

1982

Not provided by vendor

Yes, get a free trial

4.5

16 Reviews

4.0

1 Reviews

7. Customer Thermometer – The one click email customer satisfaction survey

About Customer Thermometer : Customer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds. Your customers click directly from their email inbox. You track their responses in real time. You can also embed our icons into a range of popular software tools, to enable you to get real time feedback on any topic.

Customer Thermometer Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“I would definitely recommend Customer Thermometer. It was recommended to me by a colleague in the US. I’ve recommended it to our South African business and we’ve had interest from other countries as well.” – Piers Kelly

Customer Thermometer

United Kingdom

11 – 50

2010

Not provided by vendor

Yes

5.0

8 Reviews

3.5

4 Reviews

8. Hively – Real-time Customer and Employee Feedback

About Hively : Hively is the simplest way to gather customer feedback and reward top performing employees. With Hively, your customers can give you real time feedback with 1 click, at their convenience. Now you can measure customer happiness at every touch point and easily see which employees are making your customers the happiest. Hively works with any email client, CRM, website, or ticket tracking system.

Hively Customer Satisfaction Features : Complaint Monitoring, Feedback Collection, Survey Management

“The software is really easy to use and it provides feedback for the tech support specialists. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.” – Todd S.

Hively

United States

02 – 10

2010

$15.00/month

Yes

4.5

8 Reviews

0.0

0 Reviews

9. Lithium Communities – Social community management for driving brand conversations

About Lithium Communities : The Lithium Technologies + Spredfast engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

Lithium Communities Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection

“Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.” – Allison F.

Lithium Technologies

United States

201 – 500

2001

Not provided by vendor

Yes

4.5

8 Reviews

4.1

47 Reviews

10. ReviewSpreader – Review acquisition & reputation management for small businesses

About ReviewSpreader : ReviewSpreader helps companies get reviews quickly…without the huge price tag other platforms charge for reputation management. ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard.

ReviewSpreader Customer Satisfaction Features : 360 Degree Feedback, Complaint Monitoring, Feedback Collection, Survey Management

“This service has been a great way to promote reviews where we needed them the most. Thank you. The program is 1/5th the cost of the previous software i was using. We find it was easy to implement and targets the sight i am trying to promote on.” – Ron J.

ReviewSpreader

United States

02 – 10

2016

$49.00/month

Yes

5

7 Reviews

0

0 Reviews

11. Totango – Accelerate Revenues with Customer Engagement Management

About Totango : Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

Totango Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.” – Justin U.

Totango

United States

51 – 200

2010

Not provided by vendor

Yes

4.0

7 Reviews

4.3

84 Reviews

12. Client Heartbeat – Track customer satisfaction

About Client Heartbeat : Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are. It works by sending automated customer surveys that collect feedback and intuitively displays it back to you on a simple dashboard. Use this feedback to identify unhappy customers and implement customer retention programs so you can retain more customers. Remember, on average it costs a company $234 for every lost customer.

Client Heartbeat Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. Helped us improve our survey response rate” – Mimi T.

Client Heartbeat

Australia

02 – 10

2012

$25.00/month

Yes

4.5

5 Reviews

2.5

1 Reviews