Customer satisfaction software enable a healthy relationship with your customer, which results in a healthy business overall. Regarding marketing, your main target is an audience that will buy from you and will continue to buy from you. For that to happen, it is necessary to satisfy the needs of your customers with the right product initially, which ensures their return for more. Assembling your team and discussing the important points, when aiming for your clients’ loyalty, becomes subjective. Ideas clash, and sometimes things don't quite resolve, or people don't reach a conclusion. No matter what you're trying to sell, the algorithm behind making it look appealing to your client is the same for all. It is important to indulge in sales, marketing, customer service, as well as formalized reports for the resulting satisfaction of your customer. To know what your customer likes or dislikes, there are surveys that they participate in. It enables you to know their behavior and attitude towards your product and service. Further, it allows you to analyze their needs and desires, proving to be of help for future references. There are customer satisfaction survey software which serve with the facility of providing the most accurate survey for a client to indulge in. They help you initiate as well as collect the reports and surveys. Also, they can pinpoint the types of customers you’re targeting at and the audience you require. Eventually, it becomes an easier work for you to know what you’re doing wrong and what you’re doing right. What needs to be changed, and what needs to have more light shone upon it. We have collected reports and reviews from high-end software websites such as GetApp, Capterra, and G2Crowd, which are the 10+ best customer satisfaction softwares; let’s have a look.
» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.
List of Best Customer Satisfaction Software | Customer Satisfaction Survey Software Reviews
1. Zendesk – Cloud customer service software
About Zendesk : One of the top customer satisfaction software, Zendesk is a powerful and flexible customer service and engagement platform that meets the requirement of any size of business. It helps companies in over a multitude of industries and across several verticals and offers support in over 30 different languages. It transforms customer service into agents for customer retention and has flexible plan structures with features like support, call centre solution, etc.
Zendesk Customer Satisfaction Features : 360 Degree Feedback, Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management
“Zendesks web based or smart phone app Support System is a straight forward, trouble free, support tool that has helped our company provide easy access and availability to our customers in need of Help Desk solutions. Our technicians never miss an update or notification!” – Gordon M.
1001 – 5000
2. Nicereply – Customer Satisfaction Survey, NPS & CES
About Nicereply : Hundreds of companies like Microsoft, Hubspot, etc., use Nicereply to increase customer satisfaction. It helps in measuring and improving the quality of customer service and increases the survey response rates over 200%, allowing users to get more feedbacks by sending lesser emails. Top features include setting goals, generating reports, tracking KPIs, custom survey URLs, email marketing, mobile survey, data analysis tools, etc.
Nicereply Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management
“Nicereply knows what its good at and doesn’t focus on anything else. The UI is intuitive, basic and helpful. This is a true “meat and potatoes” tool. It provides our team a pulse on our email support and customer contacts. Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.” – Zach S.
02 – 10
3. Tidio – Communicator for businesses. live chat, messenger and email
About Tidio : Considered as one of the best cloud-based live chat customer satisfaction software, Tidio primarily focuses on the development of SaaS and live chat applications. Top features of this solution include agent scheduling, customer experience management, analytics, geotargeting, help desk, knowledge database, offline forms, etc. It enhances day-to-day customer experiences for small enterprises and also understands the needs of the user.
Tidio Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection
“Tidio helps us at WeWent.com connect directly with our site visitors and support them immediately with their needs. We use a customised chatbox to help us differentiate event bookers from event providers. Tidio app allow us to stay connected with our customers 24/7.” – Bilge Apak
11 – 50
4. Feedbackly – All-In-One Customer Feedback
About Feedbackly : Feedbackly is customer satisfaction solution with built-in marketing and sales tools, turning customer experience into leads and instant sales. It is an all-in-one response tool that generates revenue, insights, and maps customer journey with multichannel feedback services and customer management experience. It is the only customer service tool with inbuilt marketing, sales kit and industry-leading analytics dashboard. Top features include rater tracking, question library, individual reports, etc.
Feedbackly Customer Satisfaction Features : 360 Degree Feedback, Analytics, Complaint Monitoring, Feedback Collection, Survey Management
“The results were extremely precise and were presented in a clear way which gave us a good understanding of what areas we should focus on when improving our service and customer experience.” – Tuuli Makela
02 – 10
5. Qualaroo – Online survey feedback tool
About Qualaroo: Qualaroo is a customer satisfaction software that can cater to the needs of any business type from small to large scale. It is a trusted online feedback software preferred by brands like eBay, Udemy, Hootsuite, Art.com, Glassdoor, LinkedIn, Twilio, and many more. Qualaroo comes with a simple and easy-to-use interface, real-time AI analytics & reports, and customizable templates, which makes it the preferred choice of brands from all across the world.
Qualaroo Features: Survey Templates, Nudge for Prototypes, AI Sentiment Analysis, Mobile iOS & Android, Confirmation Page Surveys, NPS, Exit Intent Surveys, Question Branching, and A/B Testing
“We use Qualaroo to collect information about users to understand how happy they are with a specific feature, for instance. We customize these feedback loops around precise actions taken in-app or within our web platform. Qualaroo helps us see how we should invest our money.” – Brian Garcia
51 – 200
Yes, get a free trial
6. SmileBack – Supercharge your customer satisfaction
About SmileBack : SmileBack captures genuine and actionable insights to improve customer retention and increases revenue for MSPs and IT Solution Providers. It is a customer satisfaction software that quickly collects feedback after every single support communication through help desks and track trends, replies to customers based on all kinds of triggers, and creates real, meaningful reports. It allows customers a user-friendly platform to provide feedback.
SmileBack Customer Satisfaction Features : Analytics, Feedback Collection
“After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.” – Rex Frank
11 – 50
7. Custify – Customer Success Software platform
About Custify : Custify is a Customer Success Software platform that helps SaaS businesses proactively manage their customers in real-time. This software helps its users ensure product adoption and reduce churn. It does so by gathering all customer data in one place, implementing alerts and notifications, as well as automating low-touch customer success workflows. Custify provides customer success teams with the relevant insights they need to better understand your customer lifecycle. The Customer 360° feature is one of the most used and appreciated ones because it lets teams see product usage, product adoption, and customer lifecycles in seconds.
Custify Customer Satisfaction Features : 360 Degree Feedback, Analytics, Feedback Collection, Survey Management
“We feared that the integration would wind up taking a lot of developer time, but we finished in less than half a day thanks to Custify’s great support and docs.” – Răzvan Vișan
01 – 10
8. The Survey System– Get Complete Indepth Analysis
About The Survey System : It is one of the modular customer satisfaction tools that work for telephone, online, in-person, printed questionnaires and also has panel management. The Survey System is a complete software available for any survey that the user needs. Top features include advanced logic and comprehensive reporting and analysis, customer survey tools, mobile review, question branching, skip logic, supports audio and pictures, site intercept surveys, etc.
The Survey System Customer Satisfaction Features : Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management
“When migrating from mainframes to PCs in the early 1980s, I found The Survey System, started using it, and very quickly grew to love it because it was written by researchers for researchers and understood our thinking patterns. I have used it as my primary analysis program ever since. Tried and true program.” – Les W.
Creative Research Systems
02 – 10
Not provided by vendor
Yes, get a free trial
9. Customer Thermometer – The one click email customer satisfaction survey
About Customer Thermometer : Customer Thermometer is one of the most popular customer satisfaction software that allows customers to answer from their inbox with industry-leading response rates. Users can write, create and send branded emails in a minute and allows you to track the responses of the customer in real-time. It lets you immediately address unhappy customers, easily decide and determine your questions, etc.
Customer Thermometer Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management
“I would definitely recommend Customer Thermometer. It was recommended to me by a colleague in the US. I’ve recommended it to our South African business and we’ve had interest from other countries as well.” – Piers Kelly
11 – 50
Not provided by vendor
10. Hively – Real-time Customer and Employee Feedback
About Hively : Hively is a cloud-based customer service solution aimed to meet the requirements of all sizes of organization. With this solution, customers can give real-time feedback with a single click and users can measure the satisfaction level at every point of interaction from the customer’s end. Prominent features include rating collection, real-time feedback collection, customer happiness alerts, etc. It works with any email client, website and ticket tracking system.
Hively Customer Satisfaction Features : Complaint Monitoring, Feedback Collection, Survey Management
“The software is really easy to use and it provides feedback for the tech support specialists. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.” – Todd S.
02 – 10
11. Lithium Communities – Social community management for driving brand conversations
About Lithium Communities : An online community management software, Lithium Communities, helps businesses of all sizes to feature forums, blog management, knowledge base, review management, reporting functionalities, etc., in one suite. It allows users to design and publish posts using customizable templates and offers crowdsourced ideas, enabling customers to submit and discuss plans on the forum. This solution provides gamification such as badges and others for answering a set of questions.
Lithium Communities Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection
“Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.” – Allison F.
201 – 500
Not provided by vendor
12. ReviewSpreader – A simple solution for online reviews
About ReviewSpreader : ReviewSpreader is a customer satisfaction software that helps companies get reviews quickly and allows small businesses to connect with customers efficiently. Primary features include feedback management, dashboard, text analysis, survey management and others. It sends review requests straight to customers mobile phone, compelling them to give their feedback. It allows easy control of the online reviews under a single roof and with a comprehensive reputation management dashboard.
ReviewSpreader Customer Satisfaction Features : 360 Degree Feedback, Complaint Monitoring, Feedback Collection, Survey Management
“This service has been a great way to promote reviews where we needed them the most. Thank you. The program is 1/5th the cost of the previous software i was using. We find it was easy to implement and targets the sight i am trying to promote on.” – Ron J.
02 – 10
13. Totango – Accelerate Revenues with Customer Engagement Management
About Totango : It is an enterprise customer experience software that helps recurring revenue businesses simplify complexities of customers by connecting the dots of the customer data and actively monitors customer health changes and proactive engagements. Primary features include segmentation, analytics and ROI tracking, drip campaigns, etc. Totango helps companies in maximizing their customer value over time and increases the revenue with predictive analysis.
Totango Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management
“Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.” – Justin U.
51 – 200
Not provided by vendor
14. Client Heartbeat – Track customer satisfaction
About Client Heartbeat : Client Heartbeat is customer feedback and survey management solution to identify how happy or unhappy customers of a business are. It sends automated customer surveys that collect feedback and intuitively displays it to the organization on a simple dashboard. It implements customer retention programs that help users to retain more customers, and top features of this solution include survey management, feedback management, dashboard and analytics.
Client Heartbeat Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management
“Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. Helped us improve our survey response rate” – Mimi T.
02 – 10
Get Quick Comparison of Top Customer Satisfaction Software
|Customer Satisfaction Features||Zendesk||Nicereply||Tidio||Feedbackly||SmileBack||The Survey System||Customer Thermometer||Hively||Lithium Communities||ReviewSpreader|
|Price||$1.00/month/user||$49.00/month||$15.00/month/user||$25.00/month||$58.00/month||Not provided by vendor||Not provided by vendor||$15.00/month||Not provided by vendor||$49.00/month|
|360 Degree Feedback|
Questions to ask a vendor when buying best Customer Satisfaction Software
1. Does your customer satisfaction software offer 360-degree feedback management?
2. Which of my current work processes will this software automate?
3. Will the software allow me to schedule calls and send reminder emails automatically?
4. Which KPIs does the software take into consideration for measuring customer satisfaction?
5. Can the system provide automated assignments of accounts/duties to employees?
6. Does the software include complaint monitoring? How simple/difficult is the tracking process?
7. What means does the software offer to collect customer feedback?
8. Can I manage and view all the feedback from one place?
9. Will the software enable me to create consumer surveys? Are there ready templates available to get a quick start?
10. Can I personalize those surveys?
11. Is the process of distributing surveys simple enough?
12. What kind of analytics will this software bring to the table?
13. Will the software assist me to identify unhappy and high-risk customers at the right time to formulate preventive plans?
14. How will the software boost collaboration among different teams?
15. Does the system convert the ready analysis and data into reports on its own?
16. Which reports will the software produce?
17. Does the software support multiple languages?
18. How does it improve customer relationship management?
19. Does it include the call reporting feature?
20. Does the solution allow the setting up of goals and restrictions to data access?
21. Does it include email marketing and other such marketing tools?
22. Are the surveys created through this software mobile compatible?
23. Can I access the system remotely and offline?
24. What kind of support do you offer after the sale?
25. How can I reach out to the support team in times of need?
26. Is the solution scalable?
27. Can I integrate the software with other of my existing tools?
28. Are maintenance and upgrades included in the final costs?
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