Best Customer Satisfaction Software

Customer satisfaction software are online solutions that help businesses to make healthy relationships with their customers. It also assists businesses in targeting audiences that will buy from them and continue to buy from them. For that to happen, it is necessary to initially satisfy customers' needs with the right product, ensuring their return for more. The tool allows employees to discuss new ideas collaboratively so that companies can provide customers with quality-based products. What's more, the solutions offer a robust survey tool to know customers' likes and dislikes. It enables companies to know customers' behavior and attitudes toward business products and services. The solutions can also pinpoint the types of customers businesses are targeting and the audience they require. Eventually, it becomes easier for them to know what they're doing wrong and what needs to be optimized. Our talented research team has analyzed the solutions based on various criteria and hand-picked the best customer satisfaction softwares. Let's have a look at the list.

458 Software

Top 10 Customer Satisfaction Software

Birdeye

Birdeye

Contact Vendor

Jotform

Jotform

$34 Per month

Nicereply

Nicereply

$59 Per month

SurveyMonkey

SurveyMonkey

$1550 Per month

SurveySparrow

SurveySparrow

Contact Vendor

Survicate

Survicate

$99 Per month

Typeform

Typeform

$25 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho Survey

Zoho Survey

$$25 Per month

List of Best Customer Satisfaction Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Trend Analysis

Survey/Poll Management

Data Visualization

Reporting/Analytics

Chat/Messaging

CRM

Feedback Management

Customer Segmentation

Customer Database

SMS Messaging

Visual Analytics

Email Management

Engagement Tracking

Multi-Channel Communication

Complaint Monitoring

Customer Experience Management

Sentiment Analysis

Performance Metrics

Social Media Integration

Customer Journey Mapping

NPS Survey

CES Survey

CSAT Survey

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Tidio

All-in-one customer support software, AI-powered

   5.0

 (1 Reviews)

Make Tidio your go-to customer satisfaction software and boost engagement, retention, and revenue. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for customer service. All plans come with a free 7-day trial. No credit card required. Read more about Tidio

Free Trial

7 Days

Pricing Type

$0 Per month

Location

United States

Zendesk Suite

Customer Service Software to Create a Great Experience

   4.4

 (2 Reviews)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Free Trial

Available

Pricing Type

$55 Per month

Location

United States

Pipefy

Business Process Automation & Workflow Software

   4.0

 (1 Reviews)

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, including customizable process templates, automation rules, and dynamic forms for tailored solutions. With a user-friendly int... Read more about Pipefy

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Microsoft Clarity is a heatmap software designed to help businesses understand how users interact with their websites, providing insights into user behavior, click patterns, and engagement levels. With heatmaps, session recordings, and scroll-tracking features, Microsoft Clarity enables webmasters to visualize and analyze user activity. The platform’s analytics provide valuable information on us... Read more about Microsoft Clarity

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Microsoft Dynamics 365 Customer Voice is a customer satisfaction software designed to help businesses collect, analyze, and act on customer feedback. The platform offers tools for creating surveys, gathering customer insights, and tracking satisfaction levels across various touchpoints, including products, services, and interactions. Dynamics 365 Customer Voice integrates with other Microsoft Dyna... Read more about Microsoft Dynamics 365 Customer Voice

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

SurveyMonkey

The World’s Most Popular Free Online Survey Tool

SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... Read more about SurveyMonkey

Free Trial

Available

Pricing Type

$1550 Per month

Location

United States

HubSpot Service Hub

Customer Service Software for Small to Enterprise Businesses

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Free Trial

Available

Pricing Type

$800 Per month

Location

United States

Trustpilot

Experience the power of customer reviews

Trustpilot is a renowned customer review management tool that empowers businesses to build trust and transparency with their customers. Central to its functionality is the collection and display of genuine customer reviews, providing valuable insights and boosting credibility. Trustpilot excels in showcasing these reviews on company websites and social media platforms, enhancing brand reputation. ... Read more about Trustpilot

Free Trial

NA

Pricing Type

$259 Per month

Location

Denmark

SurveyMonkey Enterprise

Discover why we're a leading survey platform for companies around the globe.

SurveyMonkey Enterprise is a widely recognized survey software tailored for large organizations seeking to collect and analyze data at scale. It distinguishes itself with its robust set of features that cater to a variety of survey needs, from customer feedback to employee engagement. The platform's strength lies in its intuitive design, allowing users to create professional surveys effortlessly, ... Read more about SurveyMonkey Enterprise

Free Trial

NA

Pricing Type

$18.56 Per month

Location

United States

Typeform

People-Friendly Forms and Surveys

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ver... Read more about Typeform

Free Trial

Available

Pricing Type

$25 Per month

Location

United States

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for a variety of purposes, such as lead generation, customer feedback, support, and more. VideoAsk’s intuitive interface ... Read more about VideoAsk

Free Trial

Available

Pricing Type

$24 Per month

Location

Spain

Jotform

Free Online Form Builder & Form Creator

Jotform is a versatile online form builder designed for creating and managing forms for various purposes, including registrations, surveys, and order forms. It stands out for its user-friendly drag-and-drop interface, making form creation accessible to everyone. Jotform offers a wide range of customizable templates, allowing users to quickly start with a design that suits their needs. It supports ... Read more about Jotform

Free Trial

Available

Pricing Type

$34 Per month

Location

United States

Customer Frontlines

Frontline Customer Experience Management

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behav... Read more about Customer Frontlines

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Zoho CRM Plus

Unified Customer Experience Platform

Zoho CRM Plus is an integrated customer relationship management solution. It combines sales, marketing, and customer support activities in one platform. Key features include automation of routine sales processes, which saves time and enhances productivity. The tool offers advanced analytics, providing insights into customer behavior and sales trends. Email marketing integration helps in reaching o... Read more about Zoho CRM Plus

Free Trial

30 Days

Pricing Type

$2900 Per month

Location

India

Zoho Survey

Create online surveys and questionnaires for free

Zoho Survey is a versatile online survey creation tool designed to cater to various data collection needs. It offers a rich library of customizable templates and an intuitive drag-and-drop interface, making survey design both easy and efficient. Users can craft surveys with a wide range of question types, including multiple-choice, matrix, and slider options. Zoho Survey's standout feature is its ... Read more about Zoho Survey

Free Trial

7 Days

Pricing Type

$$25 Per month

Location

India

UserVoice

The World's Best Product Feedback Tool

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Free Trial

14 Days

Pricing Type

$699 Per month

Location

United States

Square Feedback is a powerful customer satisfaction software that helps businesses collect, analyze, and act on customer feedback to improve their products, services, and customer experience. By providing customers with an easy-to-use platform to share their opinions, Square Feedback allows businesses to gauge customer sentiment through surveys, ratings, and reviews. The software’s customizable ... Read more about Square Feedback

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Sprinklr Service

The Leading AI-Powered CCaaS Platform

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Free Trial

30 Days

Pricing Type

$199 Per month

Location

United States

Sprinklr Social

The undisputed leader in social media management

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interacti... Read more about Sprinklr Social

Free Trial

30 Days

Pricing Type

$299 Per month

Location

United States

Get Satisfaction is a cutting-edge customer loyalty software designed to foster engagement and strengthen relationships between businesses and their customers. This innovative platform provides tools for creating and managing loyalty programs, enabling companies to reward customers for their purchases and interactions. With Get Satisfaction, businesses can easily track customer behavior, preferenc... Read more about Get Satisfaction

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

YouGov Surveys: Self-serve is an innovative polling software designed to empower organizations to gather insights and feedback from their audiences. This platform allows users to create and distribute surveys quickly and easily, ensuring that valuable data is collected to inform decision-making. With YouGov, users can customize surveys to suit their research needs, utilizing various question types... Read more about YouGov Surveys: Self-serve

Free Trial

Available

Pricing Type

$1.5 Per one-time

Location

United Kingdom

Khoros Communities

Community management software for enterprises

Khoros Communities is a robust platform designed to empower organizations in building and managing online communities effectively. With a user-friendly interface, it facilitates seamless communication and collaboration among community members. Khoros Communities supports discussion forums, blogs, and social media integration, providing a versatile space for engagement. Its moderation tools ensure ... Read more about Khoros Communities

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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