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Best Customer Satisfaction Software
Customer satisfaction software are online solutions that help businesses to make healthy relationships with their customers. It also assists businesses in targeting audiences that will buy from them and continue to buy from them. For that to happen, it is necessary to initially satisfy customers' needs with the right product, ensuring their return for more. The tool allows employees to discuss new ideas collaboratively so that companies can provide ...
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List of Best Customer Satisfaction Software
Sprinklr Service
The Leading AI-Powered CCaaS Platform
Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read More
30 Days
$249/month
United States
Birdeye
Leading Review Management & Messaging ...
Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with ... Read More
Available
Contact Vendor
United States
TeamSupport
Explore ticketing and live chat ...
TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find ... Read More
N/A
Contact Vendor
United States
Nicereply
Customer experience (CX) platform
Nicereply is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from their customers through various channels. Key features include customizable surveys, allowing you to tailor questions to fit your needs. It integrates seamlessly with popular support tools, ensuring easy setup and use. Nicereply also offers insightful analytics, ... Read More
14 Days
$59/month
Slovakia
Tidio
Accelerate Your Growth With #1 AI ...
Tidio is a chatbot and live chat software designed to enhance customer communication. It allows easy integration with websites, offering both automated chatbot services and options for live chat support. Key features include customizable chatbots that can handle common queries, saving time for customer service teams. Tidio also offers a real-time visitor list, providing insights into customer ... Read More
7 Days
$29/month
United States
Feedbackly
Reveal how customer emotions impact your...
Feedbackly is a versatile customer feedback tool designed to gather insights across multiple channels. It offers real-time analytics, enabling businesses to understand customer sentiments and trends effectively. Key features include customizable surveys, multi-channel feedback collection (like in-store, online, and via mobile), and an intuitive dashboard for data visualization. The tool also ... Read More
14 Days
$211/month
Finland
Qualaroo
User Research & Customer Feedback ...
Qualaroo is a user feedback and survey tool designed to help businesses gain insights directly from their customers. It features targeted surveys which can be displayed on websites, mobile apps, or via link sharing. These surveys are customizable, allowing for varied question types and branding options. Qualaroo's nudge technology enables you to ask the right questions at the right time, ensuring ... Read More
Available
$19.99/month
United States
SmileBack
#1 Customer satisfaction platform ...
SmileBack is a customer feedback management tool primarily designed for IT service providers. It focuses on collecting and analyzing customer satisfaction data. The tool offers a simple, one-click feedback system, making it easy for customers to provide their input. SmileBack integrates with common service desk platforms, streamlining feedback collection directly from support interactions. Its ... Read More
Available
$88/month
United States
Simplesat
Best Customer Satisfaction Survey Tool
Simplesat is a user-friendly feedback tool designed for companies seeking insights from their customers. It specializes in collecting and analyzing customer satisfaction data, primarily through surveys. Key features include customizable survey templates, making it easy to tailor questions to specific needs. The real-time feedback system ensures prompt responses, enhancing customer engagement. ... Read More
14 Days
$109/month
United States
Zonka Feedback
Customer Feedback & Experience ...
Zonka Feedback is a versatile feedback and survey tool that helps businesses gather and analyze customer insights. It enables the creation of customized surveys for different touchpoints, including in-person, email, and website interactions. The tool offers a range of question types, from simple star ratings to detailed text responses, catering to diverse feedback needs. Zonka Feedback also ... Read More
14 Days
$49/month
India
Customer Thermometer
Customer Satisfaction Survey App
Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. ... Read More
Available
$29/month
United Kingdom
Hively
Real-time Customer and Employee Feedback
Hively is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from customers through customizable rating snippets embedded in emails or websites. Features include a user-friendly dashboard for tracking customer satisfaction scores, trends, and team member performance. Hively also offers a 'team leaderboard' to motivate and engage ... Read More
Available
$15/month
United States
ReviewSpreader
A simple solution for online reviews...
ReviewSpreader is a tool designed to help businesses increase their online reviews. It works by simplifying the process of requesting reviews from customers. Users can send requests via email or SMS, making it convenient and accessible. The tool targets major review platforms like Google, Yelp, and Facebook, ensuring broad visibility. ReviewSpreader also tracks responses, providing insights into ... Read More
14 Days
$49/month
United States
Totango
Customer success software your business ...
Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated ... Read More
14 Days
$2988/year
United States
Customer Frontlines
Frontline Customer Experience Management
Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer ... Read More
7 Days
Contact Vendor
United States
SurveyMonkey
The World’s Most Popular Free Online ...
SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... Read More
Available
$75/month
United States
Typeform
People-Friendly Forms and Surveys
Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ... Read More
Available
$25/month
United States
Medallia Customer Experience
Capture and analyze all interactions to ...
Medallia Customer Experience is a comprehensive platform designed for gathering and analyzing customer feedback. It enables businesses to collect data from multiple sources, like surveys, social media, and direct customer interactions. The platform offers real-time analytics to understand customer sentiments and trends. It includes tools for creating personalized surveys and generating automated ... Read More
7 Days
Contact Vendor
United States
Zoho CRM Plus
Unified Customer Experience Platform
Zoho CRM Plus is an integrated customer relationship management solution. It combines sales, marketing, and customer support activities in one platform. Key features include automation of routine sales processes, which saves time and enhances productivity. The tool offers advanced analytics, providing insights into customer behavior and sales trends. Email marketing integration helps in reaching ... Read More
30 Days
$57/month
India
GetFeedback
Excel at customer experience in a world ...
GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling ... Read More
Available
Contact Vendor
United States
Wootric
Customer Experience Management and ...
Wootric is a customer feedback and experience management platform designed to help businesses improve customer satisfaction. It focuses on collecting and analyzing customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Wootric's real-time analytics engine interprets survey responses, providing insights into customer sentiment and ... Read More
7 Days
Contact Vendor
United States
Genesys Cloud CX
Choose the all-in-one cloud contact ...
Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX ... Read More
7 Days
$90/month
United States
SurveyLegend
Make Beautiful Surveys, Forms, and Polls...
SurveyLegend is an online survey tool that simplifies creating, distributing, and analyzing surveys. It offers a drag-and-drop interface for easy survey design, allowing users to include various types of questions and multimedia elements. The platform supports mobile-responsive surveys, ensuring they look great on any device. Real-time analytics are a key feature, providing instant insights into ... Read More
7 Days
$15/month
Sweden
SurveySparrow
Unified CX platform to grow your brand
SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, ... Read More
14 Days
Contact Vendor
United States
Hotjar
Website Heatmaps & Behavior Analytics ...
Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and ... Read More
15 Days
$32/month
United States