Best Customer Satisfaction Software

Customer satisfaction software are online solutions that help businesses to make healthy relationships with their customers. It also assists businesses in targeting audiences that will buy from them and continue to buy from them. For that to happen, it is necessary to initially satisfy customers' needs with the right product, ensuring their return for more. The tool allows employees to discuss new ideas collaboratively so that companies can provide customers with quality-based products. What's more, the solutions offer a robust survey tool to know customers' likes and dislikes. It enables ...

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List of Best Customer Satisfaction Software

Sprinklr Service

The Leading AI-Powered CCaaS Platform

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... read more about Sprinklr Service

30 Days

$249 Per month

United States

Birdeye

Leading Review Management & Messaging Platform for Local Businesses

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with ... read more about Birdeye

Available

Contact Vendor

United States

TeamSupport

Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find ... read more about TeamSupport

7 Days

$29 Per month

United States

Nicereply

Customer experience (CX) platform

Nicereply is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from their customers through various channels. Key features include customizable surveys, allowing you to tailor questions to fit your needs. It integrates seamlessly with popular support tools, ensuring easy setup and use. Nicereply also offers insightful analytics, ... read more about Nicereply

14 Days

$59 Per month

Slovakia

Tidio

Accelerate Your Growth With #1 AI Customer Service

Tidio is a chatbot and live chat software designed to enhance customer communication. It allows easy integration with websites, offering both automated chatbot services and options for live chat support. Key features include customizable chatbots that can handle common queries, saving time for customer service teams. Tidio also offers a real-time visitor list, providing insights into customer ... read more about Tidio

7 Days

$29 Per month

United States

Feedbackly

Reveal how customer emotions impact your business

Feedbackly is a versatile customer feedback tool designed to gather insights across multiple channels. It offers real-time analytics, enabling businesses to understand customer sentiments and trends effectively. Key features include customizable surveys, multi-channel feedback collection (like in-store, online, and via mobile), and an intuitive dashboard for data visualization. The tool also ... read more about Feedbackly

14 Days

$211 Per month

Finland

Qualaroo

User Research & Customer Feedback Software

Qualaroo is a user feedback and survey tool designed to help businesses gain insights directly from their customers. It features targeted surveys which can be displayed on websites, mobile apps, or via link sharing. These surveys are customizable, allowing for varied question types and branding options. Qualaroo's nudge technology enables you to ask the right questions at the right time, ensuring ... read more about Qualaroo

Available

$19.99 Per month

United States

SmileBack

#1 Customer satisfaction platform designed for MSPs.

SmileBack is a customer feedback management tool primarily designed for IT service providers. It focuses on collecting and analyzing customer satisfaction data. The tool offers a simple, one-click feedback system, making it easy for customers to provide their input. SmileBack integrates with common service desk platforms, streamlining feedback collection directly from support interactions. Its ... read more about SmileBack

Available

$88 Per month

United States

Simplesat

Best Customer Satisfaction Survey Tool

Simplesat is a user-friendly feedback tool designed for companies seeking insights from their customers. It specializes in collecting and analyzing customer satisfaction data, primarily through surveys. Key features include customizable survey templates, making it easy to tailor questions to specific needs. The real-time feedback system ensures prompt responses, enhancing customer engagement. ... read more about Simplesat

14 Days

$109 Per month

United States

Zonka Feedback

Customer Feedback & Experience Management

Zonka Feedback is a versatile feedback and survey tool that helps businesses gather and analyze customer insights. It enables the creation of customized surveys for different touchpoints, including in-person, email, and website interactions. The tool offers a range of question types, from simple star ratings to detailed text responses, catering to diverse feedback needs. Zonka Feedback also ... read more about Zonka Feedback

14 Days

$49 Per month

India

Customer Thermometer

Customer Satisfaction Survey App

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. ... read more about Customer Thermometer

Available

$29 Per month

United Kingdom

Hively

Real-time Customer and Employee Feedback

Hively is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from customers through customizable rating snippets embedded in emails or websites. Features include a user-friendly dashboard for tracking customer satisfaction scores, trends, and team member performance. Hively also offers a 'team leaderboard' to motivate and engage ... read more about Hively

Available

$15 Per month

United States

ReviewSpreader

A simple solution for online reviews.

ReviewSpreader is a tool designed to help businesses increase their online reviews. It works by simplifying the process of requesting reviews from customers. Users can send requests via email or SMS, making it convenient and accessible. The tool targets major review platforms like Google, Yelp, and Facebook, ensuring broad visibility. ReviewSpreader also tracks responses, providing insights into ... read more about ReviewSpreader

14 Days

$49 Per month

United States

Totango

Customer success software your business can’t outgrow

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated ... read more about Totango

14 Days

$2988 Per year

United States

Customer Frontlines

Frontline Customer Experience Management

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer ... read more about Customer Frontlines

7 Days

Contact Vendor

United States

SurveyMonkey

The World’s Most Popular Free Online Survey Tool

SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... read more about SurveyMonkey

Available

$75 Per month

United States

Typeform

People-Friendly Forms and Surveys

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ... read more about Typeform

Available

$25 Per month

United States

Medallia Customer Experience

Capture and analyze all interactions to predict behavior and personalize every experience.

Medallia Customer Experience is a comprehensive platform designed for gathering and analyzing customer feedback. It enables businesses to collect data from multiple sources, like surveys, social media, and direct customer interactions. The platform offers real-time analytics to understand customer sentiments and trends. It includes tools for creating personalized surveys and generating automated ... read more about Medallia Customer Experience

7 Days

Contact Vendor

United States

Zoho CRM Plus

Unified Customer Experience Platform

Zoho CRM Plus is an integrated customer relationship management solution. It combines sales, marketing, and customer support activities in one platform. Key features include automation of routine sales processes, which saves time and enhances productivity. The tool offers advanced analytics, providing insights into customer behavior and sales trends. Email marketing integration helps in reaching ... read more about Zoho CRM Plus

30 Days

$57 Per month

India

GetFeedback

Excel at customer experience in a world of change

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling ... read more about GetFeedback

Available

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United States

Wootric

Customer Experience Management and Customer Feedback Platform

Wootric is a customer feedback and experience management platform designed to help businesses improve customer satisfaction. It focuses on collecting and analyzing customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Wootric's real-time analytics engine interprets survey responses, providing insights into customer sentiment and ... read more about Wootric

7 Days

Contact Vendor

United States

Genesys Cloud CX

Choose the all-in-one cloud contact center solution

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX ... read more about Genesys Cloud CX

7 Days

$90 Per month

United States

SurveyLegend

Make Beautiful Surveys, Forms, and Polls Free

SurveyLegend is an online survey tool that simplifies creating, distributing, and analyzing surveys. It offers a drag-and-drop interface for easy survey design, allowing users to include various types of questions and multimedia elements. The platform supports mobile-responsive surveys, ensuring they look great on any device. Real-time analytics are a key feature, providing instant insights into ... read more about SurveyLegend

7 Days

$15 Per month

Sweden

SurveySparrow

Unified CX platform to grow your brand

SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, ... read more about SurveySparrow

14 Days

Contact Vendor

United States

Hotjar

Website Heatmaps & Behavior Analytics Tools

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and ... read more about Hotjar

15 Days

$32 Per month

United States

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