Top 10+ Best Customer Satisfaction Software In 2019

Customer satisfaction survey software enable a healthy relationship with your customer, which results in a healthy business overall. Regarding marketing, your main target is an audience that will buy from you and will continue to buy from you. For that to happen, it is necessary to satisfy the needs of your customers with the right product initially, which ensures their return for more. Assembling your team and discussing the important points, when aiming for your clients’ loyalty, becomes subjective. Ideas clash, and sometimes things don't quite resolve, or people don't reach a conclusion. No matter what you're trying to sell, the algorithm behind making it look appealing to your client is the same for all. It is important to indulge in sales, marketing, customer service, as well as formalized reports for the resulting satisfaction of your customer. To know what your customer likes or dislikes, there are surveys that they participate in. It enables you to know their behavior and attitude towards your product and service. Further, it allows you to analyze their needs and desires, proving to be of help for future references. There are customer satisfaction survey software which serve with the facility of providing the most accurate survey for a client to indulge in. They help you initiate as well as collect the reports and surveys. Also, they can pinpoint the types of customers you’re targeting at and the audience you require. Eventually, it becomes an easier work for you to know what you’re doing wrong and what you’re doing right. What needs to be changed, and what needs to have more light shone upon it. We have collected reports and reviews from high-end software websites such as GetApp, Capterra, and G2Crowd, which are the 10+ best customer satisfaction softwares; let’s have a look.

Top Customer Satisfaction Software

 

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information.

List of Best Customer Satisfaction Software | Customer Satisfaction Survey Software Reviews

1. Zendesk – Cloud customer service software

Our Score 99/100

About Zendesk : One of the top customer satisfaction software, Zendesk is a powerful and flexible customer service and engagement platform that meets the requirement of any size of business. It helps companies in over a multitude of industries and across several verticals and offers support in over 30 different languages. It transforms customer service into agents for customer retention and has flexible plan structures with features like support, call centre solution, etc.

Zendesk Customer Satisfaction Features : 360 Degree Feedback, Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management

“Zendesks web based or smart phone app Support System is a straight forward, trouble free, support tool that has helped our company provide easy access and availability to our customers in need of Help Desk solutions. Our technicians never miss an update or notification!” – Gordon M.

Zendesk Reviews

Zendesk

United States

1001 – 5000

2007

$1.00/month/user

Yes

4.5

1767 Reviews

4.2

1303 Reviews

2. Nicereply – Customer Satisfaction Survey, NPS & CES

Our Score 98/100

About Nicereply : Hundreds of companies like Microsoft, Hubspot, etc., use Nicereply to increase customer satisfaction. It helps in measuring and improving the quality of customer service and increases the survey response rates over 200%, allowing users to get more feedbacks by sending lesser emails. Top features include setting goals, generating reports, tracking KPIs, custom survey URLs, email marketing, mobile survey, data analysis tools, etc.

Nicereply Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“Nicereply knows what its good at and doesn’t focus on anything else. The UI is intuitive, basic and helpful. This is a true “meat and potatoes” tool. It provides our team a pulse on our email support and customer contacts. Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.” – Zach S.

Nicereply Reviews

Nicereply

Slovakia

02 – 10

2010

$49.00/month

Yes

5.0

247 Reviews

4.5

244 Reviews

3. Tidio – Communicator for businesses. live chat, messenger and email

Our Score 96/100

About Tidio : Considered as one of the best cloud-based live chat customer satisfaction software, Tidio primarily focuses on the development of SaaS and live chat applications. Top features of this solution include agent scheduling, customer experience management, analytics, geotargeting, help desk, knowledge database, offline forms, etc. It enhances day-to-day customer experiences for small enterprises and also understands the needs of the user.

Tidio Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection

“Tidio helps us at WeWent.com connect directly with our site visitors and support them immediately with their needs. We use a customised chatbox to help us differentiate event bookers from event providers. Tidio app allow us to stay connected with our customers 24/7.” – Bilge Apak

Tidio Reviews

Tidio

United Kingdom

11 – 50

2013

$15.00/month/user

Yes

4.5

48 Reviews

4.8

4 Reviews

4. Feedbackly – All-In-One Customer Feedback

Our Score 95/100

About Feedbackly : Feedbackly is customer satisfaction solution with built-in marketing and sales tools, turning customer experience into leads and instant sales. It is an all-in-one response tool that generates revenue, insights, and maps customer journey with multichannel feedback services and customer management experience. It is the only customer service tool with inbuilt marketing, sales kit and industry-leading analytics dashboard. Top features include rater tracking, question library, individual reports, etc.

Feedbackly Customer Satisfaction Features : 360 Degree Feedback, Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“The results were extremely precise and were presented in a clear way which gave us a good understanding of what areas we should focus on when improving our service and customer experience.” – Tuuli Makela

Feedbackly Reviews

Feedbackly

Finland

02 – 10

2012

$25.00/month

Yes

4

26 Reviews

0

0 Reviews

5. SmileBack – Supercharge your customer satisfaction

Our Score 95/100

About SmileBack : SmileBack captures genuine and actionable insights to improve customer retention and increases revenue for MSPs and IT Solution Providers. It is a customer satisfaction software that quickly collects feedback after every single support communication through help desks and track trends, replies to customers based on all kinds of triggers, and creates real, meaningful reports. It allows customers a user-friendly platform to provide feedback.

SmileBack Customer Satisfaction Features : Analytics, Feedback Collection

“After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.” – Rex Frank

SmileBack Reviews

SmileBack

United States

11 – 50

2012

$58.00/month

Yes

5.0

25 Reviews

4.8

26 Reviews

6. The Survey System– Get Complete Indepth Analysis

Our Score 94/100

About The Survey System : It is one of the modular customer satisfaction tools that work for telephone, online, in-person, printed questionnaires and also has panel management. The Survey System is a complete software available for any survey that the user needs. Top features include advanced logic and comprehensive reporting and analysis, customer survey tools, mobile review, question branching, skip logic, supports audio and pictures, site intercept surveys, etc.

The Survey System Customer Satisfaction Features : Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management

“When migrating from mainframes to PCs in the early 1980s, I found The Survey System, started using it, and very quickly grew to love it because it was written by researchers for researchers and understood our thinking patterns. I have used it as my primary analysis program ever since. Tried and true program.” – Les W.

The Survey System Reviews

Creative Research Systems

United States

02 – 10

1982

Not provided by vendor

Yes, get a free trial

4.5

16 Reviews

4.0

1 Reviews

7. Customer Thermometer – The one click email customer satisfaction survey

Our Score 93/100

About Customer Thermometer : Customer Thermometer is one of the most popular customer satisfaction software that allows customers to answer from their inbox with industry-leading response rates. Users can write, create and send branded emails in a minute and allows you to track the responses of the customer in real-time. It lets you immediately address unhappy customers, easily decide and determine your questions, etc.

Customer Thermometer Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“I would definitely recommend Customer Thermometer. It was recommended to me by a colleague in the US. I’ve recommended it to our South African business and we’ve had interest from other countries as well.” – Piers Kelly

Customer Thermometer Reviews

Customer Thermometer

United Kingdom

11 – 50

2010

Not provided by vendor

Yes

5.0

8 Reviews

3.5

4 Reviews

8. Hively – Real-time Customer and Employee Feedback

Our Score 92/100

About Hively : Hively is a cloud-based customer service solution aimed to meet the requirements of all sizes of organization. With this solution, customers can give real-time feedback with a single click and users can measure the satisfaction level at every point of interaction from the customer’s end. Prominent features include rating collection, real-time feedback collection, customer happiness alerts, etc. It works with any email client, website and ticket tracking system.

Hively Customer Satisfaction Features : Complaint Monitoring, Feedback Collection, Survey Management

“The software is really easy to use and it provides feedback for the tech support specialists. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.” – Todd S.

Hively Reviews

Hively

United States

02 – 10

2010

$15.00/month

Yes

4.5

8 Reviews

0.0

0 Reviews

9. Lithium Communities – Social community management for driving brand conversations

Our Score 92/100

About Lithium Communities : An online community management software, Lithium Communities, helps businesses of all sizes to feature forums, blog management, knowledge base, review management, reporting functionalities, etc., in one suite. It allows users to design and publish posts using customizable templates and offers crowdsourced ideas, enabling customers to submit and discuss plans on the forum. This solution provides gamification such as badges and others for answering a set of questions.

Lithium Communities Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection

“Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.” – Allison F.

Lithium Communities Reviews

Lithium Technologies

United States

201 – 500

2001

Not provided by vendor

Yes

4.5

8 Reviews

4.1

47 Reviews

10. ReviewSpreader – A simple solution for online reviews

Our Score 91/100

About ReviewSpreader : ReviewSpreader is a customer satisfaction software that helps companies get reviews quickly and allows small businesses to connect with customers efficiently. Primary features include feedback management, dashboard, text analysis, survey management and others. It sends review requests straight to customers mobile phone, compelling them to give their feedback. It allows easy control of the online reviews under a single roof and with a comprehensive reputation management dashboard.

ReviewSpreader Customer Satisfaction Features : 360 Degree Feedback, Complaint Monitoring, Feedback Collection, Survey Management

“This service has been a great way to promote reviews where we needed them the most. Thank you. The program is 1/5th the cost of the previous software i was using. We find it was easy to implement and targets the sight i am trying to promote on.” – Ron J.

ReviewSpreader Reviews

ReviewSpreader

United States

02 – 10

2016

$49.00/month

Yes

5

7 Reviews

0

0 Reviews

11. Totango – Accelerate Revenues with Customer Engagement Management

Our Score 90/100

About Totango : It is an enterprise customer experience software that helps recurring revenue businesses simplify complexities of customers by connecting the dots of the customer data and actively monitors customer health changes and proactive engagements. Primary features include segmentation, analytics and ROI tracking, drip campaigns, etc. Totango helps companies in maximizing their customer value over time and increases the revenue with predictive analysis.

Totango Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.” – Justin U.

Totango Reviews

Totango

United States

51 – 200

2010

Not provided by vendor

Yes

4.0

7 Reviews

4.3

84 Reviews

12. Client Heartbeat – Track customer satisfaction

Our Score 89/100

About Client Heartbeat : Client Heartbeat is customer feedback and survey management solution to identify how happy or unhappy customers of a business are. It sends automated customer surveys that collect feedback and intuitively displays it to the organization on a simple dashboard. It implements customer retention programs that help users to retain more customers, and top features of this solution include survey management, feedback management, dashboard and analytics.

Client Heartbeat Customer Satisfaction Features : Analytics, Complaint Monitoring, Feedback Collection, Survey Management

“Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. Helped us improve our survey response rate” – Mimi T.

Client Heartbeat Reviews

Client Heartbeat

Australia

02 – 10

2012

$25.00/month

Yes

4.5

5 Reviews

2.5

1 Reviews

Get Quick Comparison of Top Customer Satisfaction Software

Customer Satisfaction Features Zendesk Nicereply Tidio Feedbackly SmileBack The Survey System Customer Thermometer Hively Lithium Communities ReviewSpreader
Price $1.00/month/user $49.00/month $15.00/month/user $25.00/month $58.00/month Not provided by vendor Not provided by vendor $15.00/month Not provided by vendor $49.00/month
360 Degree Feedback      
Analytics                
Call Reporting    
Complaint Monitoring                  
Feedback Collection                    
Survey Management              

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