List of Top 10+ Best Customer Satisfaction Software 2023 (Free & Paid)

“Nicereply knows what its good at and doesn’t focus on anything else. The UI is intuitive, basic and helpful. This is a true “meat and potatoes” tool. It provides our team a pulse on our email support and customer contacts. Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.” – Zach S.

“Tidio helps us at WeWent.com connect directly with our site visitors and support them immediately with their needs. We use a customised chatbox to help us differentiate event bookers from event providers. Tidio app allow us to stay connected with our customers 24/7.” – Bilge Apak

“The results were extremely precise and were presented in a clear way which gave us a good understanding of what areas we should focus on when improving our service and customer experience.” – Tuuli Makela

“We use Qualaroo to collect information about users to understand how happy they are with a specific feature, for instance. We customize these feedback loops around precise actions taken in-app or within our web platform. Qualaroo helps us see how we should invest our money.” – Brian Garcia

“After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.” – Rex Frank

“It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.” – Jay K.

“We feared that the integration would wind up taking a lot of developer time, but we finished in less than half a day thanks to Custify’s great support and docs.” – Răzvan Vișan

“I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too!” – Rabindra J.

“When migrating from mainframes to PCs in the early 1980s, I found The Survey System, started using it, and very quickly grew to love it because it was written by researchers for researchers and understood our thinking patterns. I have used it as my primary analysis program ever since. Tried and true program.” – Les W.

“I would definitely recommend Customer Thermometer. It was recommended to me by a colleague in the US. I’ve recommended it to our South African business and we’ve had interest from other countries as well.” – Piers Kelly

“The software is really easy to use and it provides feedback for the tech support specialists. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.” – Todd S.

“Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.” – Allison F.

“This service has been a great way to promote reviews where we needed them the most. Thank you. The program is 1/5th the cost of the previous software i was using. We find it was easy to implement and targets the sight i am trying to promote on.” – Ron J.

“Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.” – Justin U.