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Customer Experience Management and Customer Feedback Platform

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Wootric Overview

Wootric is a customer feedback and experience management platform designed to help businesses improve customer satisfaction. It focuses on collecting and analyzing customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Wootric's real-time analytics engine interprets survey responses, providing insights into customer sentiment and trends. The platform offers customizable survey options, allowing businesses to tailor questions to their specific needs. It integrates with various business applications, enabling streamlined feedback collection across different customer touchpoints. Wootric also supports automated feedback collection, making it easier to gather consistent customer insights. The software includes tools for tracking and improving customer journey experiences. Aimed at enhancing customer relationships, Wootric is user-friendly and adaptable for businesses of varying sizes and industries.

Wootric screenshot & Video

Contact Details

  • InMoment
  • 2011
  • United States
  • 11-50

Support

  • Chat

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Computer Software, E-commerce, Information Technology & Services

Wootric Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Wootric Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Wootric FAQ's

  • No, Wootric does not offer a free version.

  • No, Wootric does not offer any free trial.

  • No, Credit Card details are not required for the Wootric trial.

  • No, Wootric does not offer an API.

  • Wootric offers support with the following options:
    • Chat

  • Wootric offers training with the following options:
    • Webinar , Documentation

  • Wootric supports the following languages:
    • English

  • Following are the typical users of the Wootric:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Wootric supports the following deployment:
    • Cloud Hosted

  • Wootric supports the following devices and operating systems:
    • Web-Based , iPhone , Android