Qualaroo

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User Research & Customer Feedback Software

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Qualaroo

"Businesses that want to understand user intent and behavior often find Qualaroo a practical choice. It helps collect feedback directly from website visitors or app users at the right moment, making responses more relevant than traditional surveys. Teams working on product improvements or conversion goals tend to get the most value from it. That said, smaller businesses with limited web traffic may not gather enough responses to make the feedback truly useful."
Decision Snapshot

Qualaroo Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.4 / 5
Starting Price$19.99 / month
Free TrialAvailable
Free VersionYes
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
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Product Overview

Qualaroo Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Qualaroo

Qualaroo is a user feedback and survey tool designed to help businesses gain insights directly from their customers. It features targeted surveys which can be displayed on websites, mobile apps, or via link sharing. These surveys are customizable, allowing for varied question types and branding options. Qualaroo's nudge technology enables you to ask the right questions at the right time, ensuring high response rates. The software includes sentiment analysis, helping to interpret the emotions behind customer responses. It also offers integration with various analytics tools for deeper data analysis. With its exit-intent surveys, Qualaroo can capture feedback from users about to leave the site, offering critical insights into user behavior. Overall, it's a straightforward tool for gathering and analyzing customer feedback.
Company ProProfs
Founded 2012
Headquarters United States
Employees 101-500

Support

Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Computer Software E-commerce Information Technology & Services

Why Choose Qualaroo

Problem it Solves

  • Problem it Solves Improves Customer Feedback Collection For Better Insights And Decision-making

Target Users

  • Target Users Website Visitors
  • Target Users Product Managers
  • Target Users UX Researchers
  • Target Users Digital Marketers
  • Target Users Customer Support Teams

Core Use Case

  • Core Use Case Gather User Feedback
  • Core Use Case Improve Website Experience
  • Core Use Case Increase Conversion Rates
  • Core Use Case Conduct Targeted Surveys
  • Core Use Case Analyze Customer Insights

USP

  • USP Instant Insights To Boost User Engagement And Satisfaction

Pros

  • Pros Nudge surveys appear at exactly the right moment without annoying users
  • Pros AI-powered sentiment analysis saves hours of manual response sorting
  • Pros Targeting rules let you survey specific user segments with precision
  • Pros Skip logic keeps surveys short by skipping irrelevant questions automatically
  • Pros Works across websites, mobile apps, and product interfaces seamlessly enough
  • Pros The Nudge format feels far less intrusive than pop-up alternatives
  • Pros Pre-built templates get first surveys launched in under 10 minutes
  • Pros IBM Watson integration adds surprisingly deep text analysis for qualitative data

Cons

  • Cons Nudge targeting setup takes more configuration effort than expected
  • Cons Advanced analytics and reporting live behind higher-tier plans
  • Cons Survey design flexibility feels limited compared to standalone form builders
  • Cons Mobile survey experience doesn't always match the desktop polish
Editorial Buyer Guidance

Who Is Qualaroo Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Improves Customer Feedback Collection For Better Insights And Decision-making

Target Users

  • Website Visitors
  • Product Managers
  • UX Researchers
  • Digital Marketers
  • Customer Support Teams

Core Use Cases

  • Gather User Feedback
  • Improve Website Experience
  • Increase Conversion Rates
  • Conduct Targeted Surveys
  • Analyze Customer Insights

Unique Selling Point

Instant Insights To Boost User Engagement And Satisfaction

Strengths and Limitations

Qualaroo Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Nudge surveys appear at exactly the right moment without annoying users
  • AI-powered sentiment analysis saves hours of manual response sorting
  • Targeting rules let you survey specific user segments with precision
  • Skip logic keeps surveys short by skipping irrelevant questions automatically
  • Works across websites, mobile apps, and product interfaces seamlessly enough
  • The Nudge format feels far less intrusive than pop-up alternatives
  • Pre-built templates get first surveys launched in under 10 minutes
  • IBM Watson integration adds surprisingly deep text analysis for qualitative data
!

Cons

  • Nudge targeting setup takes more configuration effort than expected
  • Advanced analytics and reporting live behind higher-tier plans
  • Survey design flexibility feels limited compared to standalone form builders
  • Mobile survey experience doesn't always match the desktop polish
Category-Based Capabilities

Qualaroo Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Lead Generation Software 31 selected features Open category ↗
Pipeline Management Lead Qualification Contact Management Email Marketing Web Forms Lead Capture Contact Database CRM Activity Tracking Event Triggered Actions Campaign Planning Lead Segmentation Lead Management Customer Segmentation Chat/Messaging Prospecting Tools Campaign Management Engagement Tracking Auto-Responders Social Media Integration Conversion Tracking Multi-Channel Marketing Lead Nurturing Email Management Campaign Analytics Drip Campaigns Landing Pages Multi-Campaign Lead Verification Forms Management Lead Scoring
Customer Satisfaction Software 23 selected features Open category ↗
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Survey Software 30 selected features Open category ↗
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
Connected Applications

Qualaroo Integrations

Integration information is displayed only when approved integration products are available on the profile.

Pricing Information

Qualaroo Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Annual Subscription, Monthly Payment
Business
$19.99 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Qualaroo Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Qualaroo Review ↗
4.4
Based on 2 approved reviews
5 stars 38%
4 stars 63%
3 stars 0%
2 stars 0%
1 star 0%
Dhritraj J.
Dhritraj J. Marketing Associate

Smart and Customizable Survey Tool

I love that my team can use branching and skip logic to make surveys more relevant and personalized. We can set different triggers and target specific website visitors easily. The tool’s templates, multi-language support, and flexibility make it really useful. The pricing options could be a bit more varied, but overall, it’s a solid and effective survey solution.

Reviewed on August, 2022
Deepabali S.
Deepabali S. Digital Marketer

Easy and Powerful Survey Tool

I’ve had an amazing experience using this tool. The huge question library and ready-made survey templates made creating and deploying surveys super easy. The sentiment analysis feature is impressive—it reads customer responses and gives a clear picture of overall sentiment. So far, I haven’t run into any issues, and it’s definitely one of the best survey tools I’ve used.

Reviewed on February, 2022
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Top Qualaroo Alternatives

Explore leading products commonly evaluated alongside Qualaroo.

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Frequently Asked Questions

Qualaroo FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Qualaroo is a user feedback and survey tool designed to help businesses gain insights directly from their customers. It features targeted surveys which can be displayed on websites, mobile apps, or via link sharing. These surveys are customizable, allowing for varied question types and branding options. Qualaroo's nudge technology enables you to ask the right questions at the right time, ensuring high response rates. The software includes sentiment analysis, helping to interpret the emotions behind customer responses. It also offers integration with various analytics tools for deeper data analysis. With its exit-intent surveys, Qualaroo can capture feedback from users about to leave the site, offering critical insights into user behavior. Overall, it's a straightforward tool for gathering and analyzing customer feedback.

  • Yes, Qualaroo offers a free version.

  • Yes, Qualaroo offers a free trial.

  • No, Credit Card details are not required for the Qualaroo trial.

  • Qualaroo offers the following pricing plans & packages:

    Business

    $19.99 Per Month

  • Qualaroo supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Qualaroo does not offer an API.

  • Qualaroo can be integrated with the following applications:

    • Salesforce Sales Cloud , HubSpot CRM , Slack , Drift , Intercom , Mixpanel , Zapier , Google Analytics , Segment

  • Qualaroo offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Qualaroo offers training with the following options:
    • In-person , Webinar , Documentation

  • Qualaroo supports the following languages:
    • English

  • Following are the typical users of the Qualaroo:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Qualaroo supports the following deployment:
    • Cloud Hosted

  • Qualaroo supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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