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Zonka Feedback

Customer Feedback & Experience Management

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Zonka Feedback Overview

Zonka Feedback is a versatile feedback and survey tool that helps businesses gather and analyze customer insights. It enables the creation of customized surveys for different touchpoints, including in-person, email, and website interactions. The tool offers a range of question types, from simple star ratings to detailed text responses, catering to diverse feedback needs. Zonka Feedback also features real-time alerts, notifying teams immediately about customer feedback, which allows for prompt responses. Its analytics dashboard presents clear, actionable data, aiding in understanding customer sentiments and identifying improvement areas. The tool supports multiple languages, making it suitable for global businesses. Designed for ease of use, Zonka Feedback aims to streamline the feedback process, making it straightforward for both businesses and their customers.

Contact Details

  • Zonka Feedback
  • 2014
  • India
  • 11-50

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

E-commerce

Zonka Feedback Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Zonka Feedback Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

STARTER

$49 Per Month

Zonka Feedback FAQ's

No, Zonka Feedback does not offer a free version.

Yes, Zonka Feedback offers a free trial.

No, Credit Card details are not required for the Zonka Feedback trial.

Zonka Feedback offers the following pricing plans & packages:

Starting Plan:

$49 Per Month

Zonka Feedback supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

Yes, Zonka Feedback offers an API.

Zonka Feedback offers support with the following options:

Email , Phone , Chat , Knowledge Base

Zonka Feedback offers training with the following options:

In-person , Webinar , Documentation

Zonka Feedback supports the following languages:

English

Following are the typical users of the Zonka Feedback:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Zonka Feedback supports the following deployment:

Cloud Hosted

Zonka Feedback supports the following mobile devices:

Web-Based , iPhone , Android