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Zonka Feedback

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Customer Feedback & Experience Management

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Zonka Feedback

"Collecting and acting on customer feedback becomes much easier with Zonka Feedback, especially for teams that deal with customers across multiple touchpoints. Businesses use it to gather responses through surveys and measure satisfaction at different stages of the customer journey. It works well for support, hospitality, and retail teams that need quick feedback loops. That said, very small teams with minimal feedback needs may find the platform more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Zonka Feedback Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$199 / month
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersIndia
✎
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Product Overview

Zonka Feedback Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Zonka Feedback

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.
With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.
Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.
Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.
Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.
Company Zonka Feedback
Founded 2014
Headquarters India
Employees 11-50

Support

Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English

Why Choose Zonka Feedback

Problem it Solves

  • Problem it Solves Enhances Customer Experience Through Real-time Feedback Collection And Analysis

Target Users

  • Target Users Customer Experience Managers
  • Target Users HR Managers
  • Target Users Healthcare Administrators
  • Target Users Retail Store Managers
  • Target Users Hospitality Managers

Core Use Case

  • Core Use Case Collect Customer Feedback
  • Core Use Case Measure Employee Satisfaction
  • Core Use Case Analyze Survey Responses
  • Core Use Case Improve Customer Experience
  • Core Use Case Track Performance Metrics

USP

  • USP Real-time Feedback For Exceptional Customer Experiences

Pros

  • Pros Real-time feedback alerts help teams respond before issues escalate
  • Pros Survey logic branching keeps questions relevant for each respondent
  • Pros Offline survey mode works without internet, syncing data automatically later
  • Pros NPS, CSAT, and CES surveys all live under one roof
  • Pros White-labeling options let brands keep surveys completely on-brand
  • Pros Multi-location businesses can segment and compare feedback across branches easily
  • Pros Closed-loop ticketing ensures no customer complaint gets ignored or forgotten
  • Pros AI-powered sentiment analysis surfaces patterns humans would likely miss

Cons

  • Cons Reporting depth feels limited for data-driven operations teams
  • Cons Setup and configuration demand more technical patience than expected
  • Cons Interface design lags behind modern SaaS workflow standards
  • Cons Support resources feel sparse for troubleshooting less common issues
Editorial Buyer Guidance

Who Is Zonka Feedback Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhances Customer Experience Through Real-time Feedback Collection And Analysis

Target Users

  • Customer Experience Managers
  • HR Managers
  • Healthcare Administrators
  • Retail Store Managers
  • Hospitality Managers

Core Use Cases

  • Collect Customer Feedback
  • Measure Employee Satisfaction
  • Analyze Survey Responses
  • Improve Customer Experience
  • Track Performance Metrics

Unique Selling Point

Real-time Feedback For Exceptional Customer Experiences

Strengths and Limitations

Zonka Feedback Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Real-time feedback alerts help teams respond before issues escalate
  • Survey logic branching keeps questions relevant for each respondent
  • Offline survey mode works without internet, syncing data automatically later
  • NPS, CSAT, and CES surveys all live under one roof
  • White-labeling options let brands keep surveys completely on-brand
  • Multi-location businesses can segment and compare feedback across branches easily
  • Closed-loop ticketing ensures no customer complaint gets ignored or forgotten
  • AI-powered sentiment analysis surfaces patterns humans would likely miss
!

Cons

  • Reporting depth feels limited for data-driven operations teams
  • Setup and configuration demand more technical patience than expected
  • Interface design lags behind modern SaaS workflow standards
  • Support resources feel sparse for troubleshooting less common issues
Category-Based Capabilities

Zonka Feedback Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Satisfaction Software 24 selected features Open category ↗ ⌄

Zonka Feedback’s Customer Satisfaction Software is an all-in-one platform to measure, track, and improve customer experiences across multiple channels. It offers customizable surveys and real-time feedback collection with metrics like CSAT, NPS, and CES. The software is powered by advanced AI features such as text and sentiment analysis, automated categorization of feedback, and intelligent insights that uncover hidden patterns and customer emotions. With AI-driven reports, predictive analytics, and smart alerts, businesses can take faster actions, personalize responses, and effectively close the feedback loop to boost satisfaction and loyalty.

Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey Artificial Intelligence
Market Research Software 29 selected features Open category ↗ ⌄

Zonka Feedback’s Market Research Software empowers businesses to gather, analyze, and act on customer and market insights with ease. It enables the creation of customized surveys, polls, and questionnaires to capture opinions, preferences, and trends across multiple channels. With built-in AI features, the platform goes beyond raw data—using AI-powered text analysis, sentiment detection, and keyword extraction to identify patterns and customer emotions. It also offers automated thematic analysis, predictive insights, and smart recommendations, helping businesses uncover hidden opportunities, understand competitive positioning, and make data-driven decisions faster. This combination of research flexibility and AI-driven intelligence ensures organizations can stay ahead of market trends and customer expectations.

Reporting/Analytics Social Media Integration Paper-Based Data Import/Export Multi-Language Benchmarking Question Branching Template Management Statistical Analysis Phone-Based Real Time Data Customer Segmentation Survey Builder Face-to-Face Multi-Channel Distribution Customizable Questions Monitoring Panel Management Survey/Poll Management Drag & Drop Trend Analysis Question Library Email Management Sentiment Analysis Conditional Logic Activity Tracking Charting Multiple User Accounts Artificial Intelligence
Employee Engagement Software 27 selected features Open category ↗ ⌄

Zonka Feedback’s Employee Engagement Software helps organizations measure and enhance workplace satisfaction, morale, and productivity. It enables HR teams and managers to create customized surveys to capture employee feedback on culture, leadership, communication, and overall experience. With features like real-time feedback, pulse surveys, and anonymous responses, it ensures employees feel heard and valued. The platform’s AI-powered analytics further enhance insights by detecting sentiment, categorizing feedback automatically, and identifying recurring themes. Managers get actionable reports, predictive trends, and smart recommendations to improve engagement strategies, reduce attrition, and build a motivated, loyal workforce.

Performance Management Employee Recognition Real Time Data Progress Tracking Goal Management Surveys & Feedback Engagement Tracking Employee Onboarding Chat/Messaging Pulse Surveys Goal Setting/Tracking Gamification Training Management Benchmarking Feedback Management 360 Degree Feedback Performance Metrics Reporting/Analytics Communication Management Employee Reward Programs Question Library Employee Management Alerts/Notifications Employee Database Negative Feedback Management Employee Portal Artificial Intelligence
Survey Software 31 selected features Open category ↗ ⌄

Zonka Feedback’s Survey Software enables businesses to easily create, distribute, and analyze surveys across multiple channels including email, SMS, website, mobile apps, and offline devices. With customizable templates and question types, organizations can capture customer, employee, and market insights effortlessly. The platform provides real-time reporting, dashboards, and advanced filters for in-depth analysis. Its AI-powered features enhance feedback management through sentiment analysis, text categorization, predictive insights, and smart recommendations. Automated workflows help close the feedback loop quickly, while integrations with popular CRMs and collaboration tools make it seamless to act on insights. This ensures smarter decisions, improved experiences, and measurable growth.

URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications Artificial Intelligence
Customer Experience Software 18 selected features Open category ↗ ⌄

Zonka Feedback’s Customer Experience Software empowers businesses to deliver exceptional experiences by capturing feedback across every customer touchpoint—whether online, in-store, or through digital channels like email, SMS, websites, and mobile apps. It helps track key experience metrics like NPS, CSAT, and CES, offering complete visibility into customer journeys. With AI-powered analytics, the platform goes beyond numbers by detecting sentiment, auto-categorizing feedback, identifying themes, and generating predictive insights. Real-time dashboards, trend analysis, and smart alerts enable teams to take immediate action, resolve issues faster, and personalize interactions. By turning insights into strategies, organizations can boost satisfaction, loyalty, and long-term customer advocacy.

Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure Artificial Intelligence
Form Builder Software 6 selected features Open category ↗ ⌄

Zonka Feedback’s Form Builder Software allows businesses to easily create interactive, customizable forms for surveys, registrations, lead capture, feedback, and more—without any coding. Its drag-and-drop builder, question logic, and design customization make it simple to match forms with brand identity. Forms can be shared across multiple channels including websites, emails, and mobile apps. With AI-powered features, the software enhances data collection by auto-categorizing responses, analyzing text inputs, and providing sentiment and predictive insights. Real-time reporting, integrations with CRM and collaboration tools, and automated workflows ensure that collected data translates into actionable outcomes, helping businesses improve efficiency, customer engagement, and decision-making.

Forms Creation & Design Template Management Data Import/Export Drag & Drop Conditional Logic Artificial Intelligence
NPS Software 13 selected features Open category ↗ ⌄

Zonka Feedback’s NPS Software helps businesses measure and improve customer loyalty by capturing Net Promoter Score (NPS) feedback across multiple touchpoints like email, SMS, website, mobile apps, and offline channels. It enables organizations to identify promoters, passives, and detractors with customizable NPS surveys and track loyalty trends over time. The platform’s AI-powered features provide deeper insights through sentiment analysis, automated feedback categorization, and predictive intelligence to highlight churn risks and growth opportunities. With real-time dashboards, advanced reporting, and automated workflows to close the feedback loop, companies can take swift action, strengthen customer relationships, and boost long-term retention and advocacy.

Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language Artificial Intelligence
Polling Software 14 selected features Open category ↗ ⌄

Zonka Feedback’s Polling Software makes it easy for businesses, educators, and organizations to create and run quick polls to gather opinions, test ideas, and make informed decisions. With customizable designs and multiple question formats, polls can be shared across websites, apps, emails, SMS, or even run offline. Real-time dashboards display live results, helping teams engage audiences and analyze responses instantly. The platform’s AI-powered features enhance insights by detecting sentiment, categorizing responses automatically, and identifying emerging trends. With integrations, automated workflows, and predictive analytics, Zonka Feedback ensures polling results are actionable, driving smarter strategies, better engagement, and faster decision-making.

Live Results Sharing Customizable Branding Online Polling Survey/Poll Management Multiple Question Types Presentation Tools Support Audio/Images/Video Phone Polling Q&A Management Skip Logic Feedback Management Email Distribution Data Analysis Tools Artificial Intelligence
Qualitative Data Analysis Software 15 selected features Open category ↗ ⌄
Statistical Analysis Qualitative Comparative Analysis User Research Analysis Annotations Sentiment Analysis Media Analytics Reporting & Statistics Text Analysis Data Visualization Mixed Methods Research Multi-Language Quantitative Analysis Collaboration Tools Data Import/Export Artificial Intelligence
Review Management Software 10 selected features Open category ↗ ⌄

Zonka Feedback’s Review Management Software enables businesses to collect, monitor, and manage customer reviews seamlessly across multiple platforms. It helps organizations request reviews through email, SMS, or in-app prompts, and consolidate them into a single dashboard for easy tracking. With AI-powered capabilities, the software performs sentiment analysis, auto-categorizes feedback, and highlights recurring issues or positive themes. It also provides predictive insights to identify potential reputation risks and opportunities for advocacy. Automated workflows can redirect happy customers to leave public reviews while alerting teams about negative feedback for quick resolution. This ensures stronger brand reputation, improved customer trust, and increased conversions.

Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management Artificial Intelligence
SMS Survey Software 14 selected features Open category ↗ ⌄

Zonka Feedback’s SMS Survey Software helps businesses capture instant, high-response customer and employee feedback through text message surveys. It enables organizations to send personalized CSAT, NPS, CES, or custom surveys directly to mobile phones, ensuring convenience and higher participation rates. The platform supports bulk sending, automated triggers, and two-way messaging for seamless engagement. With AI-powered features, feedback is enriched through sentiment analysis, text categorization, and predictive insights to identify patterns and emotions. Real-time dashboards, detailed reporting, and automated alerts empower teams to act quickly, close the feedback loop, and improve satisfaction, loyalty, and overall experience.

Contact Management Mass Texting Survey Builder Scheduled Messaging Reporting/Analytics Alerts/Notifications Customizable Templates Message Personalization Campaign Management Keyword Tracking Template Management Audience Targeting MMS Artificial Intelligence
Text Mining Software 9 selected features Open category ↗ ⌄

Zonka Feedback’s Text Mining Software transforms unstructured feedback into actionable insights by analyzing open-ended survey responses, reviews, support tickets, and other text data. It uses AI-powered natural language processing (NLP) to automatically identify keywords, categorize responses, detect sentiment, and uncover recurring themes. This enables organizations to go beyond surface-level metrics and deeply understand customer or employee emotions, pain points, and expectations. With predictive insights, trend detection, and smart recommendations, businesses can identify improvement areas, address issues proactively, and enhance decision-making. Real-time dashboards and reports make it easy to visualize patterns, prioritize actions, and drive measurable improvements in experience and satisfaction.

Taxonomy Classification Tagging Text Analysis Sentiment Analysis Search/Filter Predictive Modeling Data Extraction Language Detection Artificial Intelligence
Connected Applications

Zonka Feedback Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 15 integrations
Pricing Information

Zonka Feedback Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗ Request Demo ↗
Feedback Management
$199 Per Month
AI Feedback Intelligence
$999 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Zonka Feedback FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.
With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.
Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.
Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.
Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.

  • No, Zonka Feedback does not offer a free version.

  • No, Zonka Feedback does not offer any free trial.

  • Zonka Feedback offers the following pricing plans & packages:

    Feedback Management

    $199 Per Month

    AI Feedback Intelligence

    $999 Per Month

  • Zonka Feedback supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, Zonka Feedback does not offer an API.

  • Zonka Feedback can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , Mailchimp , HubSpot CRM , Zoho CRM , Slack , Twilio , Freshdesk , Pipedrive , Shopify , Zendesk Suite , Intercom , Microsoft Teams , Zapier , Google Analytics , ServiceNow , zoho crm , ServiceNow

  • Zonka Feedback offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Zonka Feedback offers training with the following options:
    • In-person , Webinar , Documentation

  • Zonka Feedback supports the following languages:
    • English

  • Following are the typical users of the Zonka Feedback:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Zonka Feedback supports the following deployment:
    • Cloud Hosted

  • Zonka Feedback supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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