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Customer Feedback & Experience Management

Zonka Feedback Overview

Zonka Feedback is a versatile feedback and survey tool that helps businesses gather and analyze customer insights. It enables the creation of customized surveys for different touchpoints, including in-person, email, and website interactions. The tool offers a range of question types, from simple star ratings to detailed text responses, catering to diverse feedback needs. Zonka Feedback also features real-time alerts, notifying teams immediately about customer feedback, which allows for prompt responses. Its analytics dashboard presents clear, actionable data, aiding in understanding customer sentiments and identifying improvement areas. The tool supports multiple languages, making it suitable for global businesses. Designed for ease of use, Zonka Feedback aims to streamline the feedback process, making it straightforward for both businesses and their customers.

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Zonka Feedback Screenshot & Video

Contact Details

  • Vendor Name Zonka Feedback
  • Founded 2014
  • Location India
  • Employees 11-50

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English


Industries

E-commerce

Zonka Feedback Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey
  • URL Customization
  • Offline Response Collection
  • Feedback Management
  • Template Management
  • Email Marketing
  • Reporting/Analytics
  • Multi-Language
  • Data Import/Export
  • Real Time Data
  • Engagement Tracking
  • Question Piping
  • Data Analysis Tools
  • Activity Dashboard
  • Customer Segmentation
  • Question Library
  • Survey Builder
  • Customizable Questions
  • Randomization
  • Support Audio/Images/Video
  • Site Intercept Survey
  • Question Branching
  • Multi-Channel Distribution
  • Drag & Drop
  • Social Media Integration
  • Skip Logic
  • Response Validation
  • Pulse Surveys
  • Access Controls/Permissions
  • Visual Analytics
  • Alerts/Notifications

Zonka Feedback Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment

Plans & Packages

STARTER

$49 Per Month

Zonka Feedback FAQs

  • Yes, Zonka Feedback offers a free version.

  • Yes, Zonka Feedback offers a free trial.

  • No, Credit Card details are not required for the Zonka Feedback trial.

  • Zonka Feedback offers the following pricing plans & packages:

    STARTER

    $49 Per Month

  • Zonka Feedback supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Zonka Feedback offers an API.

  • Zonka Feedback offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Zonka Feedback offers training with the following options:
    • In-person , Webinar , Documentation

  • Zonka Feedback supports the following languages:
    • English

  • Following are the typical users of the Zonka Feedback:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Zonka Feedback supports the following deployment:
    • Cloud Hosted

  • Zonka Feedback supports the following devices and operating systems:
    • Web-Based , iPhone , Android