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Medallia Customer Experience

Capture and analyze all interactions to predict behavior and personalize every experience.

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Medallia Customer Experience Overview

Medallia Customer Experience is a comprehensive platform designed for gathering and analyzing customer feedback. It enables businesses to collect data from multiple sources, like surveys, social media, and direct customer interactions. The platform offers real-time analytics to understand customer sentiments and trends. It includes tools for creating personalized surveys and generating automated reports. Medallia's AI-powered insights help identify key areas of improvement in customer service. The platform also facilitates closing the loop with customers by allowing businesses to respond directly to feedback. Its intuitive interface makes it accessible for users of all skill levels. Integration capabilities with various business systems streamline the experience. Medallia is geared towards companies looking to enhance their customer experience by making informed, data-driven decisions.

Medallia Customer Experience screenshot & Video

Contact Details

  • Medallia
  • 2001
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Automotive, Financial Services, Hospital & Health Care, Hospitality, Insurance, Leisure & Travel, Manufacturing, Media Production, Restaurants, Retail

Medallia Customer Experience Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Medallia Customer Experience Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Medallia Customer Experience FAQ's

  • No, Medallia Customer Experience does not offer a free version.

  • No, Medallia Customer Experience does not offer any free trial.

  • No, Credit Card details are not required for the Medallia Customer Experience trial.

  • No, Medallia Customer Experience does not offer an API.

  • Medallia Customer Experience offers support with the following options:
    • 27x7 Support , Email , Chat , Knowledge Base

  • Medallia Customer Experience offers training with the following options:
    • In-person , Webinar , Documentation

  • Medallia Customer Experience supports the following languages:
    • English

  • Following are the typical users of the Medallia Customer Experience:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Medallia Customer Experience supports the following deployment:
    • Cloud Hosted

  • Medallia Customer Experience supports the following mobile devices:
    • Web-Based , iPhone , Android